PINK ELEPHANT EMEA LIMITED

Ivanti Neurons

Ivanti Neurons is a cloud-based IT service management platform that enables organisations to manage incidents, requests, assets and service operations. It supports ITIL-aligned workflows, automation, reporting and integration to improve service performance, visibility and user experience across IT and business services.

Features

• ITIL-aligned incident, request, problem and change management workflows
• Cloud-based service management platform with automated workflows and approvals
• Integrated asset and configuration management across IT environments
• Self-service portal and service catalogue for users
• Real-time dashboards and reporting for service performance monitoring
• Automation and orchestration to reduce manual operational effort
• Role-based access controls and audit logging for governance
• Integration with identity, endpoint and third-party systems

Benefits

• Improves service efficiency through automation and standardised processes
• Enhances visibility of service performance and operational risks
• Reduces resolution times and improves user satisfaction
• Supports compliance with public sector governance requirements
• Enables proactive service management through actionable insights
• Lowers operational costs by streamlining service delivery
• Supports scalable service management without complex infrastructure
• Improves consistency and quality of service outcomes

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountsuk@pinkelephant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

233066583961836

Contact

Gijs-Jan Huisman
01183240620
accountsuk@pinkelephant.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Ivanti Neurons is provided as a cloud-based service and requires internet connectivity and a supported web browser. Planned maintenance may occasionally result in limited service availability, with advance notice provided where possible. Service functionality is based on standard Ivanti Neurons capabilities. Integration with third-party systems is subject to availability and compatibility. Data residency, security controls and access arrangements are defined by the agreed hosting environment and contract terms.
• System requirements:
  • Internet access using a supported modern web browser
  • User devices capable of running standard web-based applications
  • Secure network connectivity to the Ivanti Neurons cloud environment
  • Email service for notifications and workflow communications
  • Supported identity provider for authentication and single sign-on
  • JavaScript and cookies enabled within the web browser
  • Appropriate user permissions to access required service functions
  • Integration endpoints available for optional third-party system connections

User support

• Email or online ticketing support: Yes
• Support response times: Depends on the response level agreement. User can manage status and priority of support tickets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Pink Elephant delivers a comprehensive Managed Service Agreement designed to provide organisations with stable, proactive, and value‑driven support for your environment. Through a structured, priority‑based support model (P1–P4), customers benefit from fast, predictable response and resolution times tailored to the severity of their issues. Critical disruptions—such as full production outages (P1) or process‑blocking failures (P2)—receive immediate attention, while lower‑impact issues and standard requests are processed within agreed catalogue timelines. This ensures continuity, operational efficiency, and confidence in the platform’s performance.; Support is provided during an agreed Service Window (08:30–17:00 CET) with 24/7 access to the Pink Elephant support portal. The service is delivered fully remote and includes regular review meetings, performance monitoring, and continual improvement.; Commercially, the Managed Service Agreement is offered at the selected support levels (standard, bronze, silver, gold) charged at up to £3,750 per month, covering core incident, request, and change management activities. With a £150 per surcharge per onsite visit if required. Additional professional services—including Platform Management, Quality Assurance, Process Reviews, and access to the Educational Portal—are available depending on the level of support. The hight of the dedicated change budget, is also dependent on the contract in place.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported to get started through structured onboarding and implementation activities. This includes initial service configuration, data setup and knowledge transfer. Online documentation and user guides are provided, along with administrator and user training delivered remotely or onsite where required. Ongoing support and guidance are available to help users adopt the service and align it with organisational processes.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data from Ivanti Neurons using built-in export tools and available APIs. Data can be exported in commonly used, open formats to support data portability and transition to another service. On request, Pink Elephant EMEA can provide assistance with data extraction and handover in line with agreed contract terms. Data extraction is completed prior to service termination, after which customer data is securely deleted in accordance with data retention, security policies and contractual requirements.
• End-of-contract process: Users are supported to complete data extraction and transition activities during the contract term. Standard offboarding activities, including access to export tools and guidance, are included. Additional transition support beyond standard processes can be provided at additional cost if required. Following confirmation of data extraction and contract termination, customer data is securely deleted in line with agreed contractual and regulatory requirements.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service provides access to core Ivanti Neurons functionality through a responsive web interface. The interface is optimised for smaller screens with simplified layouts and touch-friendly navigation. Some advanced administration, configuration and reporting features are more easily accessed through the desktop interface due to usability and screen size considerations.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Ivanti Neurons is accessed through a secure, web-based service interface using a supported browser. The interface provides role-based dashboards, configurable workflows, self-service portals and administrative tools. It is designed to be intuitive and responsive, supporting both desktop and mobile access, and integrates with email and third-party systems to support service management activities.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface is designed and tested to support accessibility in line with WCAG 2.2 AA. Testing includes the use of common assistive technologies such as screen readers, keyboard-only navigation and browser accessibility tools. Accessibility considerations are incorporated into design and development activities, with issues identified through testing addressed as part of ongoing service improvement.
• API: Yes
• What users can and can't do using the API: Ivanti Neurons provides APIs that allow authorised users to integrate the service with other systems and automate processes. Users can use the API to create, read, update and retrieve service records such as incidents, requests, users, assets and related configuration data, subject to role-based permissions. The API can support data synchronisation, workflow automation and reporting use cases, depending on enabled modules and configuration.; ; The API does not provide unrestricted access to all administrative or platform-level settings. Some configuration and governance activities are managed through the service interface. API access is controlled through authentication and authorisation mechanisms, and usage is subject to security controls and any applicable service limits defined by the hosting environment and contract terms.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can configure Ivanti Neurons to align with their organisational processes and service management requirements. Configurable elements include workflows, forms, fields, service catalogues, dashboards, reports, notifications and user roles. Automation rules and integrations can also be configured, subject to enabled modules and permissions.; ; Customisation is carried out using built-in configuration tools through the web-based administrative interface and APIs, without requiring changes to the underlying platform code. This approach supports upgradeability and reduces operational risk.; ; Configuration activities are performed by authorised administrators within the buyer organisation. Pink Elephant EMEA can provide implementation support, guidance and best-practice advice where required, while ongoing configuration and governance remain under the control of the buyer.

Scaling

• Independence of resources: The service is delivered using a scalable cloud hosting environment designed to manage varying levels of demand. Resources are monitored and managed to maintain service performance and availability. Capacity management and service monitoring processes are used to identify and address potential performance impacts, ensuring that increased demand from one user does not adversely affect others.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides metrics covering service usage and performance, including incident and request volumes, resolution times, service level performance, user activity and workload trends. Metrics support operational management, reporting and continuous service improvement.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Ivanti UK Ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data using built-in reporting and export tools within the service interface, as well as through available APIs. Authorised users can select and extract data in line with role-based permissions. Exports support operational reporting, data analysis and service transition activities. Support can be provided to assist with data export where required, in accordance with contract terms.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service is provided with a target availability level defined in the service level agreement (SLA), excluding planned maintenance. Service availability is monitored on an ongoing basis, and planned maintenance is communicated in advance wherever possible. If service availability targets are not met, service credits may be applied in accordance with the agreed contract terms. Details of availability targets, measurement methods and any applicable service credits are defined in the contract and supporting service documentation.
• Approach to resilience: The service is hosted on a resilient cloud infrastructure designed to support high availability and fault tolerance. The hosting environment uses redundancy across key components to reduce single points of failure. Data is protected through regular backup and recovery processes. Monitoring and alerting are in place to detect and respond to service issues promptly. Resilience and recovery arrangements are reviewed periodically and can be shared with buyers on request where appropriate.
• Outage reporting: Service outages and significant service issues are communicated to users through agreed communication channels, such as email notifications and service messages. Where appropriate, updates are provided during incidents and following resolution. Planned maintenance and service interruptions are communicated in advance wherever possible. Post-incident information can be made available to buyers on request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and authentication mechanisms. Access is granted on a least-privilege basis, reviewed periodically, and managed through joiner, mover and leaver processes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The service is operated in line with documented information security policies and procedures aligned to recognised industry standards and UK government guidance. Policies cover areas including access control, data protection, incident management, change management and supplier assurance. Security roles and responsibilities are clearly defined and supported by governance and reporting structures. Policies are communicated to relevant personnel and reviewed regularly to reflect changes in risk, technology and regulatory requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The service follows defined configuration and change management processes to control changes throughout the service lifecycle. Changes are assessed for risk and impact, authorised and tested prior to implementation. Change activity is logged and reviewed to support audit, assurance and continuous improvement. Emergency changes are managed using controlled procedures.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management processes are used to identify, assess and remediate security vulnerabilities. Information is obtained from vendor notifications, security advisories and industry sources. Vulnerabilities are prioritised based on risk and addressed through patching or mitigation in line with change management processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring controls are used to identify potential security events and service anomalies. Monitoring and alerting detect unauthorised access, unusual activity and system issues. Suspected compromises are investigated and managed in line with incident management procedures.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Defined incident management processes are used to handle common and exceptional security and service incidents. Incidents are triaged, prioritised and resolved based on impact and urgency. Users are kept informed during incidents, with post-incident information provided where appropriate.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Monday 4 March 2024
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001 certification covers the information security management system supporting the delivery and operation of our SaaS service.; ; It does not cover customer-controlled configurations, customer-managed data inputs, or the information security practices within customer environments. It also excludes third-party services not under our operational control, except where they are managed through supplier risk management processes defined within our ISMS.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Wednesday 30 December 2020
• What the ISO 9001 doesn’t cover: Our ISO 9001:2015 certification covers the delivery of business and management services, including training, consulting, IT support, and technology services, as defined in the scope of the certification.; ; The certification does not cover any services or activities outside of this scope, including non-service activities, products, or functions unrelated to training, consulting, IT support, or technology. It also does not cover information security, environmental management, health and safety, or financial management, which fall under separate standards and frameworks.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 40033b98-366e-42e1-83b8-91550563e2ad
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountsuk@pinkelephant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.