SFG20

SFG20

SFG20 is a cloud-based maintenance software solution, used by building owners, facilities managers, contractors, and consultants to maintain assets in a compliant and efficient fashion, ensuring compliance with legislation.

The solution offers an extensive library, exceeding 2000 maintenance schedules, plus specialist tools to support asset mapping and projective cost modelling.

Features

• Library exceeding 2000 maintenance schedules, colour coded by criticality.
• Dynamic content updates aligning with changing, sector-specific UK legislation.
• SFG20 technical bulletins, updating on legislative and system changes.
• Depicts tasks, frequencies, and skillsets based upon regulations and input.
• Connectivity with customer operating softwares via our bespoke SFG20 API.
• Mobile application compatibility with iOS and Android.
• Asset mapping, allowing file uploads and mapping to relevant schedules.

Benefits

• Clear visibility of statutory and optimal maintenance.
• Avoidance of over and under maintenance.
• Continued compliance and prior knowledge regarding sector changes.
• Reduced maintenance costs and streamlined processes.
• Bespoke, structured planning and resource optimisation.
• Eliminate integration errors, resulting from manual data uploads.
• Maximum connectivity and efficiency, accommodating field work.
• Streamlined tender processes, specifying requirements to contractors using SFG20 schedules.
• Asset information collected and registered correctly, consistently, and compliantly.
• Avoidance of fines or criminal prosecution via ongoing regulatory compliance.

£153.75 to £7,715 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@SFG20.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

233114196234198

Contact

SFG20 Customer Success Team
+44(0)1768 860459
info@SFG20.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Our product is a web-based application, with companion iOS and Android applications. As such, detrimental constraints only occur when incompatible browsing and operating systems are utilised, which can be promptly addressed and supported. Extra constraints may be implemented during periods of maintenance, update, or reconfiguration, which will always be brought to user attention before commencement and outside working hours. However, we have not had maintenance-based constraints for several years. Additionally, the service is protected by usernames and passwords, issued to individuals, securing the system and imposing constraints on unauthorised access.
• System requirements:
  • SFG20 must be supported by compatible browsers.
  • The SFG20 mobile application must utilise the correct operating systems.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Internally, we hold several service level agreements which depend upon service user requirements; however, we typically respond to queries within 24 hours, except for weekends when responses can be expected on the next working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The support levels provided by SFG20 are comprehensive and accommodate the requirements of users throughout service delivery. At the point of contact, we offer an online demonstration of functionality, supporting customer choice and future accessibility, and navigate the help section of our website, outlining feature coverage.; ; Upon purchase of Facilities-iQ, customers are incorporated into our database and receive a variety of support. Throughout their service subscription, users will receive regular automated updates detailing product content updates, including reviewed, upcoming, and updated legislation information. ; ; Beyond these points, customers can access support via a variety of channels, including:; • Telecommunications.; • Email.; • Website Portal.; ; Furthermore, we can provide training, either online or full day, bespoke on-site training, supporting knowledge development and independent utility. ; ; Similarly, we offer bespoke services for individual industry sectors, delivering technical support regarding effective maintenance regime development. Assembled with specialist sectors as a focal consideration, our technical experts can support businesses with designing optimal, cost-effective maintenance regimes for tendering, auditing, and contract management. Our services include:; • Asset collection surveys.; • Mapping of assets to SFG20.; • Creation of new schedules.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: SFG20 provides comprehensive onboarding assistance upon subscription activation of Facilities-iQ, including training and demonstrations, which incorporate an inclusive online demonstration service before purchasing a license to access the standard. Our onboarding procedures are conducted by our software solution experts, ensuring that all users transitioning onto our platform gain a thorough understanding of its optimal usage. In addition, we provide the following:; • Extensive online help section; • A contact us section on our website]; • Automated notifications of updates; • Emails containing useful tips ; ; Inclusive within customer subscriptions is access to our on-demand learning platform, Learning Lab, which offers a wealth of resources to support onboarding and ongoing development, such as concise instructional videos. Learning Lab provides an opportunity for customers to enrol in instructor-led onboarding training sessions conducted by our expert trainers. ; ; The training provided is included in the subscription and is comprised of three 2-hour sessions held over a week, usually from Tuesday to Thursday. The objective is to equip our customers with a comprehensive understanding of our software solution and enable them to practically apply their knowledge through a case study.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Xml
• End-of-contract data extraction: Customers can terminate their subscription with our service whenever they feel it necessary, but they must pay until the end of their contract period. Prior to the payment period closure, users will be prompted to remove any data, being reminded that the service will be unavailable moving forward. ; ; Conclusion of the subscription will remove the functionality of the system upon conclusion of the payment period and limit access to updated system outputs, including legislative changes, feature updates, and schedule management tools. We do not incorporate a cancellation fee but data which has not been exported before the payment period end date will be lost and cannot be recovered.
• End-of-contract process: Upon cancellation of subscription, the customer will lose access to functionality upon completion of payment period, and access to Facilities-iQ and SFG20 content will be revoked. As our content is dynamically updated based upon legislative changes, content held by the customer would not be contemporary, compliant, or usable beyond the latest updates. ; ; When cancelling a non-contractual license, there is no additional cost to the customer, nor when reactivating the license during the future. However, when under a contracted license, the customer will have to pay up until the termination date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our SFG20 web-based solution has built-in mobile compatibility, facilitating maximum accessibility, both in and out of office. ; ; This includes Android and iOS compatible applications, developed specifically for mobile utilisation, ensuring that content can be accessed, managed, completed, recorded, and transferred from anywhere.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: As a web and mobile based solution, SFG20 is accessed via a service interface, completely functional and customised for both platforms. During development of the service interface, we emphasised intuitive, navigable design, receiving and incorporating feedback from test iterations, which has resulted in a Net Promoter Score of 56, per our 2021 Customer Survey results. Our dedicated service interface incorporates colour-coding, task management schedules, and the ability to amend non-statutory tasks, enabling the development of bespoke schedules that accommodate business requirements. ; ; As a web-based solution, the service interface is tested using Browser Stack, ensuring coverage of the most common platforms.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Our website has been tested and approved under the following accessibility web standards: ; ; 1.2.4.Captions (Live) (v2.1AA N/A) ; 1.2.5.Audio Description (v2.1AA N/A) ; 1.3.1.Info & Relationships (v2.1A Pass) ; 1.3.2.Meaningful Sequence (v2.1A Pass) ; 1.3.3.Sensory Characteristics (v2.1A Pass) ; 1.3.4.Orientation (v2.1AA Pass) ; 1.3.5.Identify Input Purpose (v2.1AA Pass) ; 1.4.1.Use of Colour (v2.1A Pass) ; 1.4.2.Audio Control (v2.1A Pass) ; 1.4.4.Resize text (v2.1AA Pass) ; 1.4.5.Images of Text (v2.1AA Pass) ; 1.4.10.Reflow (v2.1AA Pass) ; 1.4.12.Text Spacing (v2.1AA Pass) ; 1.4.13.Content on Hover or Focus (v2.1AA Pass) ; 2.1.1.Keyboard (v2.1A Pass) ; 2.1.2.No Keyboard Trap (v2.1A Pass) ; 2.1.4.Character Key Shortcuts (v2.1A Pass) ; 2.2.1.Timing Adjustable (v2.1A N/A) ; 2.3.1.Three Flashes or Below Threshold (v2.1A Pass); 2.4.2.Page Titled (v2.1A Pass) ; 2.4.3.Focus Order (v2.1A Pass) ; 2.4.4.Link Purpose (In Context) (v2.1A Pass) ; 2.4.5.Multiple Ways (v2.1AA Pass) ; 2.4.6.Headings and Labels (v2.1AA Pass) ; 2.4.7.Focus Visible (v2.1AA Pass); 2.5.1.Pointer Gestures (v2.1A Pass); 2.5.2.Pointer Cancellation (v2.1A Pass) ; 2.5.3.Label in Name (v2.1A Pass); 3.1.2.Language of Parts (v2.1AA Pass) ; 3.2.1.On Focus (v2.1A Pass) ; 3.2.2.On Input (v2.1A Pass); 3.2.3.Consistent Navigation (v2.1AA Pass) ; 3.2.4.Consistent Identification (v2.1AA Pass); 3.3.1.Error Identification (v2.1A Pass) ; 3.3.2.Labels or Instructions (v2.1A Pass); 3.3.3.Error Suggestion (v2.1AA Pass); 3.3.4.Error Prevention (Legal, Financial, Data) (v2.1AA N/A) ; 4.1.1.Parsing (v2.1A Pass) ; 4.1.2.Name, Role, Value (v2.1A Pass) ; 4.1.3.Status Messages (v2.1AA Pass)
• API: Yes
• What users can and can't do using the API: The SFG20 system has a bespoke API, enabling integration with customer software solutions and optimising customer flexibility; however, it isn’t within the public domain. Therefore, customer software integration requires a subscription and authentication keys, enabling connectivity between the API and customer software. Given the private nature of our API, we deliver access on a client-by-client basis whenever required. ; ; As our system model incorporates unique customisation features regarding schedule fields, data inputs, and users, customers can incorporate information under these brackets, then export them, via the API, onto their own software. For facilitation of secure information upload into customer CAFM or CMMS systems, our API can accommodate every programming language that translate into XML compliant requests. ; ; Upon subscription with our service, customers are provided the necessary API documentation, ensuring a comprehensive understanding of the accessibility and functionality features, and capability for integration. Additionally, we hold an internal API test environment, OTE, which can be utilised by customers for compatibility testing.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The SFG20 system has innate customisation functionality. Provided the user has a subscriber access above read only, we offer a variety of customisation options. These customisation options vary depending upon which level of subscription the user possesses (Service Model or Core Plus). These customisation options include the following functionality: ; -Users can create their own custom schedules based upon the work they have to complete and sector requirements. ; -Customised schedules can incorporate technical content, frequencies of the tasks, skillset requirements for each task, including details regarding completion deadlines. ; -Amendments can be made to custom schedules when requirements change, allowing contemporary, customised schedules and reactive alterations based upon workload fluctuations. ; -Depending on the user’s subscription, they may be able to assign criticality ratings too each job, assisting prioritisation of their workload. ; -Maintenance plans and books can be produced and fully customised, matching users’ estates, buildings, floors, etc. ; ; Provided the user has a service model license, the 4 criticality ratings can be assigned (Statutory, Business Critical, Optimal and Discretionary). Should the user only have a Core Plus subscription, they can only assign the Business-Critical criticality rating.

Scaling

• Independence of resources: As SFG20 is a cloud-based software solution, it remains available 24/7 nationwide, with downtime for updates relayed to customers in advance. ; ; The solution is certified to Cyber Essentials Plus standard, and supporting processes are accredited to ISO 9001 quality management standard. ; ; Our hosting is with global service providers, such as Microsoft, so there’s no physical dependency on SFG20 assets, ensuring one user’s activity will not be impacted by other users on the service. ; ; We ensure compliance with GDPR and the UK Data Protection Act requirements, which has proven successful, delivering a high-quality service for our customers.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: The solution is subject to access controls. Solution is hosted in the Microsoft Azure environment, with the current standards: https://docs.microsoft.com/en-us/azure/compliance/
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: With a subscription and authentication key, users can export data via our bespoke API solution into their CAFM, CMMS, or other operating systems, providing their software systems integrate with SFG20. This facilitates flexible exportation of data sets and customised schedules. Our API subscription costs include the following, per annum: ; -Customer Key - £3,000. ; -CAFM Provider Bridge Key - £1,000. ; -Unlimited PDF Downloads - £1,500. ; -Unlimited PDF and .xml Downloads - £3,000. ; ; Additionally, we incorporate an option for users to purchase credits, facilitating the ability to download data sets and customised schedules as a PDF booklet or in an .xml format.
• Data export formats: Other
• Other data export formats:
  • PDF
  • Xml
• Data import formats: Other
• Other data import formats: Xml

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: The interaction is between a web-based client (web browser https) and the rest of the solution that is maintained within the Microsoft Azure environment. There isn’t any client data passed into the BESA Group infrastructure.
• Data protection within supplier network: Other
• Other protection within supplier network: The core solution is hosted on Microsoft Azure, which maintains a wide variety of standards to protect solutions and data: https://docs.microsoft.com/en-us/azure/compliance/; ; The BESA Group network is also certified to the Cyber Essentials Plus standard and subject to independent audit.

Availability and resilience

• Guaranteed availability: We are accountable for availability in accordance with Amazon Web Service (AWS) outlined service level agreements, and we guarantee that the SFG20 service will be available 99% of the time, except for outlined and confirmed maintenance or update periods, which has not resulted in downtime for several years. This precedence has been the set, with no exception, for the entirety of service delivery, up to the present. ; ; Should service unexpectedly become unavailable for an extended period, we will attempt to rectify and remedy any issues. However, where this cannot be done, we will provide continuous service updates to customers via email communication. To date, we have given no refunds based upon service downtime or complaints and our solution is hosted in multiple regions for greater redundancy.
• Approach to resilience: We utilise the cloud system to ensure that all data is responsibly backed up, hosting our solution within the AWS environment, which has pre-determined SLAs, including coverage under the following summation: https://aws.amazon.com/legal/service-level-agreements/; ; In addition, we have implemented a dynamic Business Continuity Plan that incorporates a detailed disaster recovery system and redundant system deployment should any issues occur. To ensure resilience, our recovery plans have four objectives: ; • Define and prioritise the critical functions of the business. ; • Analyse the emergency risks to the business. ; • Detail the agreed response to an emergency. ; • Identify key contacts during an emergency. ; ; Acting in accordance with ISO 22301, we operate robust business continuity, disaster recovery, and contingency measures, engaging the optimum assessment and systematic response methods, minimising disruption caused by an emergency. In doing so, we proactively ensure business and service continuity, whether these hazards come into effect or otherwise. Through a combination of likelihood and adverse impact upon service, we recognise and mitigate potential disruptions.; ; Continuity plans and procedures are reviewed annually, or whenever lessons learnt must be implemented, by Head of Operations Dave Cozens, with oversight from our CTO, Mike Talbot.
• Outage reporting: Based upon the hosting environment’s internal SLAs, should an outage occur, we will be notified by AWS via email, SMS, push notifications, and our IT management tools. As we have 99.9% up time, we can provide rapid response regarding issues that impact customers, as our support team are readily available, communicating with customers directly via email. ; ; A notification will be placed on our website expressing the outage and explaining the ongoing response. During this period, we will send continuous outage emails updating the customer on progress and expected service return ensuring that customers hold accessible information regarding an outage and can accommodate the downtime. Once the outage has been resolved we then send a further email to customers notifying them and update our dashboard to notify anyone using our website that the outage has been resolved. ; ; We are audited and certified against the Cyber Essentials Plus standards, so we can be confident that threats are getting dealt with accordingly and there are no vulnerability issues within our services. Our vulnerability management process is subject to yearly external review so we can ensure our process is effective and of a high quality.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: To restrict access in management interfaces and support, we set access privilege on a per user basis. Managers and administrators have access levels set on an individual basis. Should access permission be ignored or payment failures occur, our SFG20 administration team can switch account privilege to suspended, removing accessibility across parties. On a customer level, the primary account user can restrict associated license holders, add additional users, and remove users. This can be done within the administration section of the SFG20 application, which no other user can access.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essential Plus
• Information security policies and processes: The Facilities-iQ SFG20 meets is Cyber Essential Plus standards, internal information security policies that cover Physical Security, Backup, Restores, Disaster Recovery, and Network Security. We are certified to Cyber Essentials Plus standard. Dave Cozens, Head of Operations, is responsible for Information Security, reporting to Mike Talbot, Chief Technology Officer, and ensuring all employees are following the policies. The BESA Group Information security statement is as follows:; ; Statement; BESA Group takes information security seriously and operates numerous controls to secure information.; ; Group IT Policy; Employees are subject to a unified IT policy that governs:; • Acceptable Use; • Password, PIN, and passphrase management; ; Devices; Our IT provision can remotely wipe, or factory reset devices as required. Internal storage on devices is encrypted.; ; Endpoint and Perimeter Protection; We maintain security products to:; • Block malware or viruses running on workstations.; • Block unauthorised connections from the internet.; • Control access to suspicious websites.; ; Business Continuity; We maintain a business continuity plan, including provision of a dedicated business continuity location. Regular disaster recovery tests are carried out.; ; Monitoring; We maintain UK Government Cyber Essentials Plus certification to ensure industry best practices are adopted. They conduct party annual penetration testing and network security reviews.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change activity is monitored from development to production using JIRA and changes occur within an automated delivery pipeline that includes automated testing and zero downtime deployment services, allowing tracking of service components and issue reporting. JIRA provides change notifications, allowing us to assess risks, which are then communicated throughout our team.; ; All processes are defined following industry best standards and are integrated into our change management processes as standard. Most of our policies are internal being audited annually via our quality management system with a report being made available to our customers on completion.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use Amazon Web Services (AWS) to assess threats to our services, which provides us with weekly updates detailing any potential threats they have located and how they were dealt with. We are audited and certified against the Cyber Essentials Plus standards, so we can be confident that threats are getting dealt with accordingly and there are no vulnerability issues within our services. Our vulnerability management process is subject to yearly external review so we can ensure our process is effective and of a high quality.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We collect detailed logs on system access and have monitoring tools to identify abnormal loads. We employ automated systems to defend against malicious access or DDOS attacks. Our monitoring tools automatically alert the operations team within our technology department when anomalies are detected.; ; We have developed a series of processes whereby the operations team escalate alerts, and we perform root cause analysis on instances of anomalous behaviour. The technology team maintain a risk register that is proactively updated based on industry information and we automate the process of vulnerability checking inside our deployment pipeline.
• Incident management type: Supplier-defined controls
• Incident management approach: With a live service incident, our team will be notified via Amazon Web Services (AWS), or through the customer support channels. An incident response team will undertake initial assessments. A team of business, IT and marketing stakeholders will then coordinate further activity, such as: ; • An impact assessment in line with the requirements of GDPR to determine if there has there been a data breach and the risks to individuals. ; • Working to resolve and recover any issue within Amazon Web services. ; • Communicating with customers to make them aware of the issue and keep them informed.; • Post-incident review.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise and fully commit to fighting climate change in conjunction with the UK government’s goal of achieving Carbon Net Zero. We have already committed to reducing our emissions and to establishing an overall reduction in our carbon use. We continue to support this commitment by providing guidance to licensees on how to do the following:; • Save energy through properly maintained assets and operational efficiency.; • Reduce failures and unplanned additional logistics via appropriate asset maintenance.; • Minimise energy usage by ensuring assets are running efficiently and reducing their dependency on fossil fuels.; • Support and encourage remote working wherever practicable, thereby reducing emissions via commuting.; • EV charging points installed at our offices to accommodate an EV company car scheme.; • Optimise resources by reducing number of site visits and travel through a balanced Maintenance Regime.; • Appropriately maintain assets, enabling realisation of their projected life expectancy and reducing the requirement for early replacements and associated carbon emissions.; • Recycling at all offices.; ; In addition, we support organisations to apply alternative maintenance strategies on high utilisation/energy intensive assets, increasing efficiencies further and reducing the subsequent carbon emission. As such, we are actively engaging with the Government’s emphasis on supporting and achieving the net zero carbon objectives which have been outlined. We will continue to develop products that will improve in this area.; ; At our office locations, we will implement the following procedures, which benefit the fight against climate change:; • Recycling and waste monitoring procedures.; • Promotion of homeworking, reducing travel expectations.; • Printer software, tracking the environmental impact of printing.; ; We will report on our initiatives during contract meetings to assess our commitments, identify new initiatives and/or improvements, and implement any changes we deem necessary.

  Covid-19 recovery

  Within the SFG20 library of schedules, we have incorporated more than 600 advisory segments, which contain advice and best practice relating to keeping facilities COVID secure. In addition, we have created a specialist set of schedules dedicated to Mothballing and Reactivation. This specialist set provides users with a step-by-step process for maintaining critical services during periods of low occupancy, ready for rapid and full reactivation when business returns to normal. ; ; The content includes key elements such as keeping water systems safe and healthy (in line with the Health & Safety Executive’s L8 rules for legionella control); both active and passive fire protection systems; safe handling of refrigerant gases; electrical and gas service safety checks and ventilation hygiene.; ; During the Covid-19 pandemic, we won 2 Covid awards, commending our efforts to support our employees and the broader industry, which were: ; • The Proud to Help Award. ; • Covid Innovation Award, HVR.; ; During this period, our employees received the following support, and we maintain these procedures, ensuring our ability to handle another pandemic:; • Continuously updated Covid-19 risk assessment.; • Facilitation of Work from Home requirements.; • Maintained Covid-19 safe offices, ensuring those that struggled with Work from Home could access the facilities.; • Reconditioned old laptops and allowed employees to utilise as supportive learning utility for children at home.; • Reconditioned laptops similarly given to college apprentices.; • Webinars for employees regarding mental health and wellbeing.; • Daily webinars throughout lockdowns with experts regarding appropriate filtration and air exchange.; • Found mutually beneficial arrangements with users struggling with subscription costs.; ; We will continue to monitor the situation in accordance with Government regulations using appropriate methods. This will be included in our quarterly meetings which will take place to assess our contributions, identify improvement, and implement changes.

  Tackling economic inequality

  To tackle economic inequality, we have developed a series of initiatives in conjunction with the Equality Act (2010), which address issues relating to economic disparity and decline. We will implement the following schemes in support of our commitment to this cause as follows: ; • Pay above the national real living wage.; • Remote working so that we can recruit employees from all over the UK.; • Implement apprenticeships programme: Our Academy have contracts to deliver apprenticeships for the sector in both Wales and Scotland, totalling c.500. In England, we are the end point assessment organisation for 5 apprenticeship standards, assessing approx. 300 apprentices in 2021.; • Recruit from female-led sites to address an industry-wide lack of female software engineers.; • Provide a 10% discount to registered charities across our products and services.; • Attend educational organisations and delivering employability workshops, including CV writing sessions and interview days.; • Donate 50 laptops to college apprentices.; • Undertake charity days, such as food banks and pink days.; • Match charity donations up to £1,000 per year.; • Participate in and support local initiatives to recruit a local workforce.; ; Additionally, we hold an internal training budget, which is used for professional memberships and training, decreasing the digital skills gap across our organisation and the local economy holistically. We undergo annual training reviews, assessing individual training requirements and supporting development, wherever possible.; ; We will report and record our contributions in accordance with reporting standards using appropriate methods. Quarterly meetings will take place to assess our contributions, identify improvement, and implement changes.

  Equal opportunity

  Our recruitment process is designed to promote equal opportunity under The Equality Act 2010. This includes assessing candidates on abilities against the role with candidates being free from discrimination on all grounds. All applicants regardless of disability, gender, race, sex, and sexual orientation are assessed equally to ensure that they meet the minimum criteria. All staff are provided with equality training, and we provide unsuccessful candidates with reasons for rejection. Our initiatives that are embedded into our processes and procedures include the following:; • BESA Group’s recruitment policy and guidelines cover unconscious bias. ; • Our recruitment scoring guide focuses on objective, rather than subjective, decisions.; • We make reasonable adjustments for individuals with disabilities and learning difficulties if they struggle with our methods of learning.; • We are also fully committed to reducing the disability employment gap, responding on an individual basis to any requirements uncovered during our medical questionnaire. ; • Members of staff who interview are provided anonymised information to prevent from any initial prejudice/bias.; • We provide training based on individual learning styles. ; • Provide mental health training in regular staff training and additional workshops to reduce the stigma around mental health. ; • Emphasising a culture of understanding in our workplace that provides people with the ability to speak out and be supported. ; ; We will continually monitor these initiatives to assess their success in our processes and procedures and how effective they are at actively reducing inequality.

  Wellbeing

  We support the wellbeing of employees through Mental Health training provided to employees that encourages open, honest conversations between managers and employees regarding mental health. Managers receive complex training in Level 3 Preventing Stress and Managing Mental Health, allowing better management of mental health issues within their teams. We partner with Our Minds at Work Mental Health Awareness for delivery of this training. ; ; We invite new employees to online mental health training, enabling identification of additional support requirements at the start of their employment. Each employee check-in is recorded to enabling support and monitoring of those who need it. SFG20 H&S Policy states that the company will:; • Provide adequate resources and finance to ensure the health, safety, and welfare of employees.; • Provide and maintain suitable and safe plant and equipment.; • Ensure means of safe access and egress for employees at their place of work.; • Provide and maintain a safe and healthy working environment and adequate welfare facilities.; • Provide or arrange for appropriate information, instruction, training, and supervision, to ensure employees are fully competent in the tasks they undertake.; • Implement safe systems of work.; • Conduct and record risk assessments and controls in all areas where potential hazards exist.; • Appoint a competent person to coordinate Health and Safety matters and provide such resources and competent technical advice as necessary to enable all employees to meet their responsibilities.; • Consult employees on matters relating to their health, safety, or welfare at work.; • Actively seek to prevent accidents and cases of work-related ill health.; ; Our guidance covers critical building functions to reduce the risk of illness, especially critical diseases such as Legionella.

Pricing

• Price: £153.75 to £7,715 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@SFG20.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.