Envitia Ltd

Service Management Services

Envitia's ITIL V4 compliant Service Management services empower organisations with a strategic approach to design, deliver, manage, and enhance services for customers and internal stakeholders. Covering service design, transition, operation, and continual improvement, we leverage methodologies like ITIL and DevOps to optimise service delivery and performance.

Features

• Service design to structure services to meet customer needs effectively.
• Service catalogue management to maintaining comprehensive catalogue with service-levels.
• Service-level managements for establishing, monitoring, and ensuring compliance with SLA
• Incident management for timely detection, response, resolution of service disruptions.
• Change management processes to minimise disruption efficiently.
• Identifying root causes and implementing permanent solutions through problem management
• Iteratively enhancing services to adapt to changing business needs (CSI)
• Capturing and sharing knowledge for problem resolution for knowledge management
• Generating reports and analysing data to monitor service performance.
• Automating tasks and workflows to improve efficiency and accuracy.

Benefits

• Consistent service delivery exceeding expectations ensures customer contentment.
• Adherence to standards maintains high-quality service provision consistently.
• Swift incident resolution preserves service availability and reliability.
• Implementing changes with minimal disruption ensures service continuity.
• Addressing root causes prevents recurring incidents effectively.
• Iteratively enhancing services adapts to evolving business dynamics efficiently.
• Effective knowledge management streamlines problem resolution and decision-making.
• Insights from analytics inform strategic planning and decision-making processes.
• Task automation enhances efficiency, optimising resource utilisation effectively.
• Flexible service alignment enables prompt responses to changing requirements.

£300 to £1,580 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@envitia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

233224609093591

Contact

Sarah Cole
01403 273173
sales@envitia.com

Planning

• Planning service: Yes
• How the planning service works: To assist a client in implementing a service management framework effectively, the process involves several key steps. ; ; A thorough assessment of the client's current service management practices and organisational goals is essential. This helps to identify areas of improvement and determine specific objectives for the implementation. ; ; A tailored plan is developed outlining the implementation strategy, including timelines, resources needed, and key milestones. This plan may involve selecting appropriate service management frameworks or methodologies, such as ITIL or DevOps, based on the client's industry, size, and objectives. ; ; Once the plan is in place, the implementation process begins with the establishment of governance structures and roles, ensuring clear accountability and responsibility for service management activities. Training and education programs are then conducted to familiarize stakeholders with the chosen framework and its principles. ; ; Following this, the necessary tools and technologies are implemented to support service management processes, such as service desk software, monitoring tools, and collaboration platforms. Customisation and configuration of these tools are tailored to the client's specific requirements and workflows. ; ; Throughout the implementation, continuous communication and collaboration between Envitia and the client are crucial to address any challenges or concerns that may arise and ensure alignment with organizational goals.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • AWS
  • Google Cloud
  • VMWare
  • Hybrid
  • On Premise
  • SecureCloud+
  • RedHat

Training

• Training service provided: Yes
• How the training service works: Our training is designed to equip buyers with the critical knowledge and skills necessary to exploit their cloud and software investments. Each training programme is customised to the unique requirements of the client, encompassing a broad spectrum of topics. These range from foundational concepts of cloud computing and the essentials of software engineering to advanced topics in cloud architecture, security, and full-stack development. Led by seasoned experts in the industry, our training sessions are highly interactive and hands-on, emphasising practical application, adherence to best practices, and solving real-world challenges. Participants are encouraged to engage deeply with the content, fostering an environment where they can apply their newfound knowledge directly to their professional roles. ; ; Our curriculum is comprehensive, covering the essentials of cloud computing, including understanding different cloud service models, deployment strategies, and how to leverage cloud solutions for enhanced business agility and cost efficiency. We delve into software development best practices, exploring agile methodologies, version control systems, continuous integration and deployment (CI/CD) practices, and test-driven development approaches. A significant focus is also placed on cloud security and compliance, ensuring participants understand how to protect data, comply with regulatory standards, and implement best practices in cloud security.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Envitia facilitates a smooth migration to the cloud or between cloud services, ensuring minimal disruption to your operations. Our migration strategy is tailored to each client's unique needs, focusing on securing data, maintaining functionality, and optimising performance throughout the transition. ; ; ; ; We begin with a comprehensive assessment of your existing infrastructure to identify the most suitable cloud environment for your Product Lifecycle Management (PLM) needs. This involves evaluating factors such as data sensitivity, compliance requirements, and application dependencies to ensure a successful migration. ; ; ; ; Our team then develops a detailed migration plan, prioritising critical applications and data to minimise downtime. We employ proven methodologies and tools to migrate your resources efficiently, ensuring data integrity and system compatibility. ; ; ; ; Throughout the migration process, we provide continuous support and communication, addressing any concerns and making necessary adjustments to ensure a smooth transition. Our goal is to not only move your operations to the cloud but also to optimise your cloud environment for scalability, cost-effectiveness, and enhanced performance.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS
  • Google Cloud
  • On Premise
  • Hybrid
  • SecureCloud+

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We assist buyers in conducting thorough Quality Assurance (QA) and performance testing to ensure their systems meet the highest standards of functionality, reliability, and efficiency. Our process begins with a comprehensive analysis of the system requirements and specifications to establish clear testing objectives and criteria. We then develop a tailored QA and testing strategy that encompasses a wide range of testing methodologies, including functional, non-functional, regression, and user acceptance testing, to cover all aspects of the system. ; ; For performance testing, we focus on identifying and mitigating potential bottlenecks by simulating various load and stress conditions to assess the system's behaviour under peak usage scenarios. This includes testing response times, throughput rates, resource utilisation, and scalability. Our approach utilizes the latest tools and technologies to automate tests where possible, enabling efficient, repeatable testing cycles. ; ; We also prioritise the integration of QA and performance testing into the continuous integration/continuous deployment (CI/CD) pipeline, facilitating early detection and resolution of issues. Our team works closely with buyers to interpret test results, providing clear, actionable insights and recommendations for improvement.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Envitia's approach to supporting cloud hosting or software services ensures maximum reliability and performance for our clients. Through our service desk, we offer standard support levels designed to efficiently address and resolve common end user issues and incidents. This Level 1 support service ensures that all clients receive prompt assistance to maintain the continuity and quality of their cloud hosting or software services. ; ; For clients with specialised needs, we offer customised packages. This tailored approach enables us to provide dedicated resources and solutions, focusing on the unique challenges and requirements of specific clients. Regardless of the level of support chosen, our commitment is to rapidly respond to all customer incidents, working diligently to restore service quality within the agreed-Service Level Agreement (SLA). ; ; In all cases, we provide expert advice on potential workarounds to ensure that our clients can continue their operations with minimal service disruption. This blend of standard and tailored support options ensures that all Envitia clients have access to the help they need when they need it, backed by our cloud expertise.

Service scope

• Service constraints: No constraints are envisaged. Each service will be tailored to meet the client’s support requirements and priced accordingly.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Acknowledgement within 24 hours (Monday to Friday 0900-1700)
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: Envitia provides tailored user support to help organisations migrate their legacy systems and to transition their data holdings into a cloud environment. Envitia will provide a team of experienced technical personnel to ensure a smooth transition. Please refer to our Envitia SFIA day rate card and Pricing Document for associated costs or please contact Envitia directly at sales@envitia.com.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 22/01/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Facility Security Clearance (FSC)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Envitia has implemented a multifaceted approach that aligns with the UK Government's 25 Year Environment Plan and the UN's Sustainable Development Goals. Through its Corporate Social Value Plan, Envitia has a clear plan to reduce its carbon footprint and achieve Net Zero by 2030. This commitment extends to investing in renewable energy sources such as solar installations, engaging in carbon offsetting projects with the Woodland Trust, and enhancing energy efficiency. Envitia is also transitioning to sustainable transportation options, advocating for a "train first" policy, and promoting the use of digital collaboration technologies to minimise unnecessary travel.; ; Envitia collaborates closely with the Environment Agency to fulfil the UK’s sustainability objectives, including flood risk management. This collaboration leverages Envitia's expertise in Cloud Support Services to make significant contributions to climate-focused projects. Additionally, Envitia is dedicated to improving energy efficiency through retrofitting and digital automation, and actively seeks to reduce energy, resource, and waste in all aspects of its operations.; ; Envitia's sustainable practices extend to its supply chain, where it drives down emissions by selecting suppliers based on their climate strategies and transparency in emission data. The company encourages remote work to reduce CO2 emissions from commuting and has closed several physical offices (moving to remote working by default) to support this initiative. Moreover, Envitia promotes a plant-rich, healthy food policy at company events, further underscoring its commitment to the environment.; ; By integrating these initiatives, Envitia not only aims to mitigate its environmental impact but also to inspire broader change, demonstrating leadership in sustainable practices and contributing to the global effort against climate change. Through its comprehensive strategy and collaborations, Envitia showcases how leveraging Cloud Support Services can be a powerful tool in the battle against climate change, setting a benchmark for environmental best practice in the technology industry.

  Covid-19 recovery

  Envitia has played a pivotal role in supporting COVID-19 recovery efforts, leveraging its expertise in Cloud Support Services to foster resilience and provide meaningful solutions throughout the pandemic. The company's commitment to leveraging technology and innovation has been instrumental in mitigating the impact of COVID-19, prioritising public health, ensuring organisational continuity, and empowering individuals and businesses to overcome pandemic-induced challenges. Through offering permanent job opportunities to contractors seeking job security, retraining individuals for new careers, and implementing personal development plans, Envitia has contributed significantly to employment and skill development in the wake of the pandemic.; ; In addition to creating employment opportunities, Envitia has supported employees affected by COVID-19, adapting to remote work and reconfiguring office spaces to reduce anxiety upon return. The company's initiatives extend beyond its immediate operations, with contributions to local communities and support for organisations in adopting new ways of working. Noteworthy efforts include volunteering to repair and secure premises for a local Scout Group and the CEO's collaboration with the Army Reserves to source PPE and facilitate mass testing.; ; Envitia's approach to post-pandemic recovery encompasses a comprehensive support system for its workforce, including tripling the number of mental health first aiders and launching wellbeing initiatives. These measures underscore the company's dedication to the physical and mental health of its staff and their families, reflecting a holistic approach to pandemic recovery.; ; By adapting to the digital future, supporting skill development, and engaging in community and organisational support activities, Envitia exemplifies how Cloud Support Services can be a cornerstone of COVID-19 recovery strategies. The company's efforts in employment, community support, and health and wellbeing initiatives demonstrate a profound commitment to building resilience and supporting recovery in the face of global challenges.

  Tackling economic inequality

  Envitia's approach to delivering Cloud Support Services plays a significant role in tackling economic inequality by fostering entrepreneurship, creating employment, and promoting inclusive growth across the UK. By integrating small businesses and social enterprises into its supply chain, Envitia engages with organisations like Social Enterprise UK to identify suitable partners and ensures prompt payment policies to support SME growth. This commitment extends to creating training opportunities and employing a workforce representative of the communities served, emphasising educational attainment through learning pathways and technical apprenticeships.; ; Envitia's dedication to supply chain resilience and delivering contracts is evident in its partnership with SMEs in the Horsham region and across the UK, aligning with the Government’s Levelling Up Agenda. By choosing to work with local SMEs for IT support, marketing, office supplies, and security, Envitia addresses economic inequality and fosters local economic development. The company's inclusive hiring practices ensure that a significant percentage of new hires come from outside the Southeast region, ensuring that digital skills are utilised nationwide.; ; Challenging the status quo in project execution and delivery, Envitia suggests new technologies, streamlines processes, and repurposes assets across projects to increase productivity for customers. This innovative approach promotes collaboration throughout the supply chain, reflecting Envitia's values and expectations for fairness and quality, as evidenced in part through its ISO 9001 accreditation.; ; Envitia consistently demonstrates a profound commitment to reducing economic disparities and contributing to economic growth and diversity. By leveraging cloud support services as a catalyst for change, Envitia not only enhances its operational efficiency and service delivery, but also plays a vital role in fostering economic equality and supporting the broader goal of inclusive growth across the UK.

  Equal opportunity

  Envitia's approach to delivering Cloud Support Services is integrated with its commitment to creating equal opportunities and fostering a diverse and inclusive workplace. Through its comprehensive Social Value Strategy, Envitia focuses on education and skill development, particularly targeting underserved communities. This includes scholarships, apprenticeships and internships for individuals from low-income backgrounds in the fields of data, cloud, and technology. By partnering with educational institutions and providing curriculum development, Envitia equips students with technical skills that are in high demand, thereby enhancing employability and reducing economic inequality.; ; Furthermore, Envitia supports small business growth by offering free access to its services for startups in economically disadvantaged areas, promoting entrepreneurship and innovation. Workshops and seminars on digital literacy and data analytics further contribute to community empowerment and continuous learning.; ; Envitia's commitment to equal opportunities extends to reducing the disability employment gap and tackling workforce inequality, as highlighted in its Equal Opportunities Policy. The company promotes equality for all staff and job applicants, with policies ensuring no pay inequality exists between gender or ethnicity, and annual bonuses are based on contributions rather than pay grade. Envitia supports the professional and personal development of its employees, including those with disabilities, through training schemes that cover both technical and soft skills.; ; The company's leadership actively promotes diversity in the workplace, with regular communication channels such as company-wide updates, and direct engagements with the CEO ensuring that the principles of equality and diversity are ingrained in the corporate culture. By showcasing the diversity of its workforce and the success of its inclusive policies through wider industry channels, Envitia influences its staff, suppliers, and customers, demonstrating the effectiveness of its approach to equal opportunities in the delivery of Cloud Support Services.

  Wellbeing

  Envitia's approach to delivering Cloud Support Services incorporates support for the wellbeing of its workforce, showcasing a model that combines physical, mental, and emotional health initiatives. By partnering with organisations like West Sussex Mind (https://www.westsussexmind.org/), Envitia provides essential resources and support for mental health, fostering an environment where open discussions about wellbeing are encouraged. This commitment to health and wellbeing is further evidenced by a suite of initiatives designed to create a balanced and supportive work environment.; ; Envitia's flexible working policy is central to this approach, allowing employees to integrate work with their personal and family lives effectively, without a mandated requirement to work from the office. This policy is complemented by two Wellbeing days annually, encouraging employees to focus on activities that benefit their mental, physical, or emotional health. Additional benefits include free holidays on birthdays, a generous annual leave allowance, and mental health training for managers. The company also hosts Mental Health Breakfasts and talks during weekly company meetings, emphasising the importance of mental health awareness.; ; Physical wellbeing is supported through subsidised gym memberships, access to Perkbox benefits, and participation in exercise-related events like circuit training and charity marathons. To ensure continuous feedback and engagement, Envitia utilises Officevibe, a companywide application that gathers anonymous feedback from employees, offering insights into the company's morale and stress levels.; ; These comprehensive wellbeing initiatives highlight Envitia's holistic approach to employee health, demonstrating how cloud support services and corporate wellbeing can be effectively integrated. By prioritising the physical, mental, and emotional health of its workforce, Envitia not only enhances individual wellbeing but also fosters a more productive, engaged, and satisfied team, contributing to the overall success of the company and its services.

Pricing

• Price: £300 to £1,580 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@envitia.com. Tell them what format you need. It will help if you say what assistive technology you use.