WANDLE SOLUTIONS LTD

Wandle Grant Management System

Managing grants, from data collection, recipient details, calculation of individual components and eligibility, approvals, financial management, payments and adjustments. Delivers a portal for recipients to login, provide data, see grants and associated information.

Features

• Form builder to collect information from recipients
• Calculation engine to define complex logic
• Portal for recipients to enter required data
• Portal for recipients to see grant funding status and details
• Approvals for grants and auditing information
• Financial management and adjustments
• APIs for integration and downloading data
• GDS Design System user interface
• Supports year on year or once off grants

Benefits

• Reduces time to create or update a grant
• Provides auditing, change control over spreadsheets
• Recipients portal shows status and details without operations team contact
• Automates data collection and reduces emailing documents for data entry
• Doesn't require creating and maintaining a bespoke custom application
• Reduces human error by removing copy and paste between applications

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@wandle.solutions. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

233265703683368

Contact

Daniel Symonds-Lloyd
07549130630
contracts@wandle.solutions

About your service

• Service categories:

  Applications

  Enterprise resource management

  Financial

  • Financial and Accounting Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Internet connection required; Browser support follows GDS Service Manual supported browsers; Operations interface is optimised for desktop, but compatible with mobile
• System requirements:
  • Entra ID for operator user login
  • Supported browser (from GDS Service Manual list)

User support

• Email or online ticketing support: Yes
• Support response times: Support is between 9am and 5pm on business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Remote or onsite training, documentation and wizards within the application to onboard new organisations and grants.; ; Consulting is available to model a grant end to end, test and make changes to existing grants
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Through the API's provided or from the front end user interface.; CSV exports are available for some functions
• End-of-contract process: It is up to the customer to extract any data required through the API.; The data stored will be removed and portals and access will be deactivated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: GDS based
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Screen readers
• API: Yes
• What users can and can't do using the API: Load data through the API; Access datasets, calculations, recipients, funding data; View grant information
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The application is built to be multi tenant, with separate databases and allocated compute for each customer. Automatic scaling is in place for the system to respond to system usage

Analytics

• Service usage metrics: Yes
• Metrics types: Usage of operations site; Page views for anonymous forms; Session information for logged in recipients
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Through the provided APIs, data is available for:; - Grant metadata and configuration; - Any datasets and versions loaded; - Form submissions; - Calculation results for grants; - Funding data and version history; - Payment records
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Private networking within cloud environment to reduce public endpoints for PaaS services

Availability and resilience

• Guaranteed availability: The service is designed to provide 99.9% availability. It is hosted on public cloud platforms and relies on their availably as a base. There is no financially backed SLA's for the service.
• Approach to resilience: The application runs in different availability zones within data centres and has some replication across regions within the same jurisdiction in the cloud.; More information is available on request
• Outage reporting: Email alerts and through the dashboard to manage environments

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Using a username and password, tied to each person's email and with multi factor (time based one time password) enabled.; ; Entra ID user account integration for single sign on is also available for the application, which ties users access to the customer organisation
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Processes in place to ensure changes are auditable and require approval. Following the Software Security Code of practice in how the application is developed, maintained, deployed and hosted.; Processes are reviewed when guidance changes
• Information security policies and processes: Least privileges to production environments; Separate administrative accounts or privilege escalation with multi factor; Use on managed identities over username/passwords/keys in the cloud; Requiring multi factor authentication for any company account or administrative function
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are made through deployment pipelines through each of the dev/test/production environments with approvals for each stage; The service has deployment rings to introduce changes to smaller groups of customers.; Infrastructure is provisioned and configured using infrastructure as code; Monitoring enabled for security issues in code repositories and cloud environments
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Uses automated notification of third party software (eg Nuget and npm packages) which have security issues; Updates can be deployed quickly through automated pipelines to production environments; Penetration testing for logic and configuration issues
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Logging of requests into each of the services ; Rate limiting to identify DDOS or data exfiltration ; ; Automated threat detection for DDOS and injection on CDN; ; Incidents are triaged and then either dealt with immediately or within the next deployment for low priority issues
• Incident management type: Supplier-defined controls
• Incident management approach: Users can raise incidents in the support portal or via account managers; ; For expected events, eg site outage, there is a predefined checklist it help identify the cause, along with typical remediation steps.; ; Incident reports (root cause analysis) are provided via email after the incident has been resolved
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: There are no feature restrictions, but time limited to help with testing modelling and viewing required features.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 3%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@wandle.solutions. Tell them what format you need. It will help if you say what assistive technology you use.