HCL Technologies UK LImited

Oracle consultancy, implementation and support services for your Oracle e-Business Suite

HCLTech offers Oracle services including implementation, development, upgrade, support, reporting, integration, enhancements, training and data migration for the complete portfolio of Oracle solutions for Oracle Fusion Cloud Applications, EBS, BI, EPM, HFM, Analytics Cloud, BI/OBIEE, JDE & ECM products.

Features

• Design, implementation, upgrade, migration, testing and support services for Oracle
• Full lifecycle Oracle solution design, build & test, multisite deployment
• Major cloud platforms; Azure, AWS, GCP
• Setup, configure and integrate Oracle Cloud applications
• Migration of master data into Oracle Cloud Services App
• Support on cloud applications of development activities
• Oracle database lifecycle management (Oracle/SQL Server/DB2/MaxDB)
• Oracle Financials, Procurement, HRMS, Payroll, SCM, CRM, Projects
• Oracle development services
• Change Management, Communications and Training services

Benefits

• Cost effective migration via certified methods reduces risk
• Cost reductions from on-premise to Cloud hosted migration via hyperscalers
• Partner with Microsoft Advanced specialisation for Oracle on Azure
• Oracle innovation partnerships driving value and co-investment
• Provision of shared service support services across all Oracle modules
• Global tier-1 partner with proven Oracle migration experience
• Provision of AMS shared services across all Oracle modules
• Extended resource pool available for new requirements or short-term demand
• Real-time analytics to provide more business insight
• Technical & development support for operational & minor change provisioning

£589 to £2,583 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

233850452485134

Contact

Paul Montgomery
+44 (0) 20 7105 8600
CCSFrameworks@hcl.com

Planning

• Planning service: Yes
• How the planning service works: HCLTech will perform detailed Oracle roadmap review and infrastructure compatibility assessment, utilising our in-house Oracle expertise to guide you through your Oracle roadmap planning.; ; Furthermore, HCLTech will also assist with building the Oracle transition roadmap for smooth transitioning of support process.; ; We can deploy Oracle end-to-end consulting services using our experienced Cloud consultants, who will determine the right Cloud solution for our customers by:; ; - Understanding customers requirements; - Analysing current environments and infrastructure; - Designing the right solution and working closely with our customers.; ; HCLTech understands the risks of cloud migration and ensures integration and seamless operations of both cloud and on-premise instances.; ; HCLTech will provide high level costs and an implementation plan, as well as documenting the detailed as-Is and to-be processes.; ; HCLTech has a mature support model providing coverage of the entire landscape of Oracle business and technical functionality.; ; HCLTech has been an Oracle partner for over 20 years and offers services on multiple areas.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Understanding requirements, analysing your requirements and designing a solution
  • Understanding the infrastructure and architecture design requirements
  • Conduct workshops to assist and provide recommendations on best practice
  • Understand how the system is going to be used

Training

• Training service provided: Yes
• How the training service works: HCLTech adopts a blended learning approach with a mix of online self-study, webinars and classroom training tailored to different staff groups, training needs, learning styles and geographical locations.; ; HCLTech provides users with the materials and ability to conduct training in their own time in their own location.; ; ‘Train the Trainer’ approach to enable the buyer to train users.
• Training is tied to specific services: Yes
• Services the training service works with: Around all Oracle software products either cloud hosted or SaaS

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Oracle cloud method provides a proven approach to implementation, including explicit phases for design, build and deliver.; ; Our approach also covers understanding the infrastructure and architecture design requirements.; ; We also provide a questionnaire to help guide the buyers through the process.; ; HCLTech conducts workshops to understand how the system is going to be used, so that we can advise how the system can be enhanced or amended.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Cloud migration services for public, private or hybrid models
  • Autonomics using HCLTech’s DryIce for automation and machine learning
  • Applications Portfolio Optimisation using HCLTech’s PRIZM approach
  • Re-platforming or re-factoring of legacy applications
  • Comprehensive range of testing and usability services
  • Development of Commercial Off The Shelf, SaaS and custom applications

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: HCLTech provides a Quality Assurance (QA) service for a customer’s solution. This is from a high level design and integrated solution map point of view to analyse and recommend changes to the solution, to a more robust or tightly integrated high level design. In addition, we can analyse the existing solution or deployment issues to help customers overcome adoption or deployment problems.; ; HCLTech’s quality management system evolved continually through industry standard processes and best practices employing internationally renowned standards/ frameworks like ISO 9001, ISO 27001, ISO 20000, CMMi L5, ITIL v3, TL 9000, AS9100/NF EN ISO 9001:2008, Six Sigma methodologies etc.; ; HCLTech’s test services include:; • Test Strategy Consulting; • Domain-based, manual, specialised, test quality process; • Enterprise Application Testing; • Test Maturity Assessment; • Test Data Management & Tool; ; HCLTech helps buyers do quality assurance and performance testing by:; - Creation of test plan, scenario, cases and scripts; - Multiple sets of unit testing; - Multiple cycles of integration testing using the HCL proprietary tool; - Multiple cycles of regression testing; - Support during User Acceptance Testing (UAT); - Multiple cycles of performance testing; - Production validation testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • HCLTech has adopted ISO/ IEC 27001: 2013 standard
  • Cyber Essentials and Cyber Essentials Plus certified

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: HCLTech supports cloud hosting or software services through:; ; - Fully managed services; - Shared service support model; - Dedicated offshore support model; - 24*7 operation support; - Support for ERP applications configurations. The ERP Centre of Excellence (CoE) is made up of experienced individuals certified in Oracle; - Maintain development standards, tool sets and procedures; - Plan, co-ordinate and manage appropriate development and configuration activities.; - Maintenance/ support of application interfaces, batch processes and middleware as required.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The response is based upon the SLA defined with each customer.; ; The response time is agreed on the priority of the Incident.; ; Typical responses during business; During business hours:; Severity 1 = 1 hour; Severity 2 = 2 hours; Severity 3 = 1 working day ; Severity 4 = 2 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Leve 1, 2 and 3 - Software Support

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 21/06/2023
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Not Applicable
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Not Known
• PCI DSS accreditation date: Not Known
• What the PCI DSS doesn’t cover: Not Known
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CISSP / CISM / CCSK (Various Employees)
  • ISO 9001:2008 - Quality Management
  • ISO/IEC 20000-1:2011 - Service Management
  • ISO 14001 - Environmental Management

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At HCL Technologies, we believe that we have got accountability to the future, as well as an imperative role to play in addressing global challenges, such as climate change and environmental sustainability. ; HCLTech commits itself to confronting these challenges by assuming a leadership role in fostering a sustainable environment and responding appropriately to the risk posed by environmental degradation. ; HCLTech will strive to achieve excellence in environmental management by:; • Integrating environmental considerations into our all areas of operations, considering our environmental risks, responsibilities and organisational capability; • Meeting all environmental compliance obligations applicable to the organisation; • Reducing our ecological footprint through optimised utilisation of natural resources, including land, water and by ensuring the responsible use of energy throughout our operations, including conserving energy, improving energy efficiency and giving preference to renewable over non-renewable energy wherever feasible; • Introducing more sustainable and green procurement approaches; • Preventing pollution and minimising all types of waste, including e-Waste by adopting a Reduce-Reuse-Recycle-Recovery philosophy; • Being an environmentally responsible neighbour in the community where we operate, and correct incidents or conditions that endanger the environment; • By committing ourselves to open and constructive engagement with communities surrounding our operations on environmental matters; • Providing a framework for setting and reviewing environmental objectives and targets; • Continually improving and learning from our efforts in working towards environmental sustainability; • Monitoring and reporting our environmental performance to key stakeholders; • Ensuring that environmental policy is communicated to all the concerned persons working for or on behalf of the organisation, to make them aware of their environmental responsibilities ; • By making our environmental policy available to all stakeholders, including public on demand; • Maintaining appropriate controls, including periodic review of environmental policy, to ensure its applicability and relevance to the changing scenarios and stakeholder’s expectations.

  Covid-19 recovery

  The outbreak of the COVID-19 pandemic and its ruinous effect on lives and livelihoods has been unprecedented in modern times. HCLTech has used its position as a global IT company to mitigate the effects where possible, supporting our clients to continue operating in these difficult times and providing help to those affected. We have developed rapid solutions to support our customers in returning to work during the pandemic with examples ranging for PPE stock management, workforce social-distancing solutions and the deployment of remote working technology. ; Our HCLTech Foundation is a focal point for global programmes and has coordinated our support for COVID-19 affected communities. ; As a result of the pandemic there have been many industries that have been heavily impacted economically and many job losses have been caused as government support is reduced, companies going into administration and many freelance/ self-employed prospects have simply disappeared.; Some of the people displaced by the pandemic will have transferable skills and just need limited support in cross-training. ; We offer a number of opportunities to help semi-skilled staff enter the IT services world. Schemes such as our ‘Consultant in Training’ programme where staff are taken on and have a mix of formal training and on the job mentoring to give them the skills to continue on this path. The formal training can result in recognised qualifications, such as technology or project management certifications. Many alumni of this programme are taken on by HCLTech as the first rung on their new career ladder.; With regard to the less skilled people left stranded by the Coronavirus outbreak we provide targeted help in a similar way to how we support disadvantaged individuals.; We will work with our customers to understand the impact of COVID-19 and develop CSR plans to support these at a local level.

  Tackling economic inequality

  HCLTech is committed to Corporate and Social Responsibility (CSR) to help equality/diversity, the economy, health/wellbeing and local communities. For local economies/communities, HCLTech creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all.; In the UK, HCLTech works in partnership with the Prince’s Trust to maximise our CSR activities relating to how technology can make a positive difference to the lives of people and organisations worldwide. We have developed an education programme called “Get Started with Technology” to upskill disadvantaged youth across the country.; In the UK, HCLTech runs a CIT (Consultant in Training) programme every year, whereby we hire fresh graduates with no prior corporate experience in the UK and train them on relevant technologies, then employ and mentor them to be Consultants. This has been run in conjunction with Manchester Business School and we are looking to expand this programme to include the other Higher Education establishments.; We are mindful of our role to play in of supporting local businesses and generating additional economic development through our engagements. As such, we consider using local suppliers to meet requirements that we cannot fulfil ourselves. As an example, a significant proportion of the initial User Experience and Design work for new Manchester United app was undertaken by Manchester based Small/Medium sized Enterprises (SMEs). ; HCLTech runs innovation labs, collaborating through global Hackathons or developing patents for new and emerging technologies. We share this knowledge via events and Webinars, as well as providing access to thought leadership in the guise of our Chief Information Officer (CIO) Council. Recent events have covered such diverse topics as Blockchain, Robotic Process Automation (RPA), Cognitive Systems and Artificial Intelligence (AI) and Internet of Things (IoT).

  Equal opportunity

  HCLTech focusses on creating/sustaining a nurturing environment for all employees, irrespective of backgrounds, gender, nationality, culture, ethnicity, age or differing abilities of individuals. ; Gender parity and inclusion at all levels of the hierarchy is our top priority, with a special focus given to increasing the representation of women leaders at key leadership positions. The female employee ratio is a crucial metric that is reported and reviewed quarterly in the company board meetings. All our recruitment teams carry a target on gender hiring and all our job specifications have been reviewed to make them gender neutral. ; HCLTech is committed to Corporate and Social Responsibility (CSR) to help equality & diversity, the economy, health & wellbeing and local communities. We have initiatives running to support, nurture, develop and celebrate the successes of disadvantaged communities or individuals. We endeavour to make a positive impact in the lives of people within the communities we operate in. ; ; For local economies/communities, HCLTech creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all. ; ; The company implements and maintains a management system that sets targets to monitor and continually improve our social performance across the company. Also, we comply with all relevant legislative and regulatory requirements relating to be a responsible business, including, but not limited to, the Modern Slavery Act, the Equality Act, the Public Services Act and the Living Wage Act.; ; To propagate an inclusive culture at HCLTech, a virtual Inclusion Lab model has been designed in consultation with business and HR stakeholders. The objective was to design a systemic, top down approach where each leader was sensitised and given the necessary skillset, mindset and toolset to actively demonstrate and promote inclusive behaviours.

  Wellbeing

  HCLTech is committed to employee overall wellbeing through.; Physical/Occupational; Ergonomics Training; Employees have access to e-Learning based ergonomics training. ; Chiropractor consultations; Organised at the workplace to advise employees on correct sitting posture.; Virtual General Practitioner; This allows employees to seek an appointment and follow ups with a GP to discuss medical issues.; Gym Flex/Cycle to Work; This benefit allows employees to seek attractive discounts on gym memberships and purchase a bicycle.; Health Check-ups; We organise for basic health check-ups, like Body Mass Index (BMI), glucose and cholesterol screening at the workplace for all our employees. ; • Preventive Healthcare; Webinar on smoking cessation and good nutrition.; Mental/Emotional; Employee Assistance Programme; Free, confidential counselling services available for employees and their families in the local language on areas of emotional health, family issues, financial and legal guidance and other work and personal matters. ; Wellbeing Webinars; Monthly workshops facilitated by clinical psychologists around various topics to have a better understanding on mental health issues and practical tips on how to deal with them.; Mental Health Awareness; Campaign to create awareness on mental health, breaking stereotypes and proactive ways for employees to become more self-aware, mentally resilient and emotionally secure.; Mindfulness and Yoga Workshops; To help employees overcome stress, anxiety and increase resilience and emotional intelligence, while improving communication.; Financial ; HCLTech Discount Scheme/Perks at Work; Employees and family access to avail attractive discount schemes on over 3,000 products; Financial Wellbeing Workshop; To help employees understand the various financial instruments to enable them to make the right decision on investments, pension decisions and future savings.; Emotional/Psychological; Chat sessions, culture and festive celebrations; This helps to bring various teams to interact and come together to create a livelier environment at the workplace.; •Part time and Flexi Working Policies to help people effectively manage their work life balance.

Pricing

• Price: £589 to £2,583 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.