Experian

Citizen & Location Insight, Reporting, Analytics and Mapping with Experian App Library Micromarketer

App Library – Micromarketer is a desktop insight product which provides you with the capability to carry out citizen and location insight, reporting, analytics, and mapping within a single product.

Features

• Import citizen and location data at point or brick geography
• Work with standardized or custom geographies, alongside Experian data
• Access Experian’s wealth of Local Area insights
• Create real-world catchments to identify target areas for analysis
• Report on and rank geographic areas to understand priority areas
• Perform distance analysis to understand travel times for service access
• Import citizen data and build out citizen segmentations using Mosaic
• Integrated with Experian’s Segmentation Portal for deeper citizen insight

Benefits

• Simple to use analytical software with no analytical experience required
• Enable citizen-centric decision making, using data & insight
• Enables effective communication through demographics and channel preferences using Mosaic
• Import citizen and neighbourhood data and link to Experian data
• Improve public safety, understand service needs and deliver economic resilience

£12,500 to £65,000 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@experian.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

233963378717894

Contact

Experian Public Sector
+44 (0) 115 941 0888
digitalmarketplace@experian.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All support tickets are aimed to be answered within 4 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: WCAG 2.0 AA or EN 301 549 9: Web
• Web chat accessibility testing: Full testing carried out on our own live chat portal
• Onsite support: Yes, at extra cost
• Support levels: Account Management, initial training and roll out and access to our experts and customer; support team are standard service provision. Any additional requests will be reviewed on a case; by case basis
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Initial training will be discussed with your account manager and supported by documentation.
• Service documentation: No
• End-of-contract data extraction: Data extraction and export requirements can be discussed in detail
• End-of-contract process: This will be discussed with your account manager

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Explained as part of pre-sales conversations.

Scaling

• Independence of resources: N/A

Analytics

• Service usage metrics: Yes
• Metrics types: Our screening services all have metrics associated with them and can be viewed via; dashboards within the system
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There is no need for data extraction as you will have access to all your data in the system
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs for the product can be discussed as part of the commercial agreement
• Approach to resilience: This information is available on request
• Outage reporting: Email alerts and account management support where incidents are reported and impact service provision

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Users have their access defined upon set up using user role settings and configuration
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV GL
• ISO/IEC 27001 accreditation date: 20/12/2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Trustwave
• PCI DSS accreditation date: 28/10/2018
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Experian has a comprehensive Global Security Policy based on the ISO27001 standard which; covers: Organisation and Management; Information Security; Asset Classification; Physical and; Environmental Security; Communications and Operations Management; System Access;; Systems Development and Maintenance; Compliance; Personnel and Provisioning; Business; Continuity Management; Third Party Management. The policy is owned by Experian's; Executive Risk Management Committee which is an executive level body, and which assumes; ultimate responsibility for Experian's risk position. Information security is a key component of; the risk management framework. Experian management supports security through leadership; statements, actions and endorsement of the security policy and implementing / improving the; controls specified in the policy. The policy is available to all Experian employees and; contractors on the intranet. Changes to the policy are announced on the company's intranet; and followed up with training and awareness programmes. New hires are required to undertake; computer-based information security and data protection training, and this is repeated on at; least an annual basis. Compliance to policy is overseen by internal audit.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Experian has a change management policy which is underpinned by processes and procedures; based on ITIL best practice. This is a mature process. We use a service management tool that; integrates change management, incident management, problem management, configuration; | Page 13; management and knowledge management. Our change management policy, process and; procedures are regularly audited by independent auditors. Formal risk analysis is employed; using an approved information risk analysis methodology as a part of the project analysis phase; for developments/changes. Security requirements for the system are identified and continue to; be considered throughout the life of the product.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Experian actively monitors the threat environment and checks the effectiveness of security; controls by reviewing both free and paid for sources of threat information, including; public; information, major vendor feeds and receiving information from specialist closed group mailing; lists. The overall process is also plugged into an automated patch and fix strategy, underpinned; with a technology infrastructure to deliver corrective updates.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring processes and tools are in place to manage alarms generated by security related; alerts and these are fed into the incident management process. Experian has a formally; documented risk based incident management process to respond to security violations, unusual; or suspicious events and incidents. In the event an incident occurs a team of experts from all; relevant areas of Experian is gathered to form an incident response team, who manage; activities until resolution. The incident response team are available 24/7 to resolve any incident.; Out of core hours the dedicated incident hotline is routed to the command centre.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The incident management process incorporates a number of participants and contributors,; including: Global Security Office - who facilitate and coordinate activities under the business; security coordinator's guidance; Business Security Coordinator - a representative of the; impacted business area, responsible for coordinating resolution activities; Incident Response; Team (IRT) - IRT is made up of a membership that are empowered to make key decisions; surrounding the actions to be taken to reduce impact, control actions, and impose corrective; activities. A client report would be created, including: high level overview; facts; overview of; events; actions taken.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As an information services business, we have a relatively small environmental footprint compared to many other industries. The biggest impact from our controlled operations relates to greenhouse gas emissions from energy used to power, heat and cool our buildings and data centres, and from business travel (pre-Covid-19). Every year we reduce our carbon footprint, yet we want to take it further and accelerate our response to the climate change challenge; We’ve started our journey to becoming carbon neutral. Our global Corporate Responsibility team is engaging with various teams across the organisation to discuss carbon reduction initiatives and get a good understanding of what’s needed to achieve our target by 2030. This will allow us to develop a detailed Carbon Neutral Plan, including initiatives, targets, costings and timeframes, for agreement by end of November.; In March 2021, Experian became an official supporter of the Task Force on Climate-related Financial Disclosures (TCFD). We are committed to aligning our corporate reporting with the TCFD recommendations and early reporting on the majority of its requirements before it becomes mandatory for us in FY22.
• Covid-19 recovery:

  Covid-19 recovery

  We have focused on supporting our people, clients and consumers throughout the COVID-19 pandemic, using data as a force for good, helping to navigate the crisis.; We quickly transitioned the majority of our employees to work from home. We introduced flexible working and increased collaboration tools and support networks, such as mindfulness programmes, to help our people navigate the challenges of home working. Webinars and senior leadership vlogs helped us connect. Our employees around the world have shown incredible resilience, commitment and flexibility during the COVID-19 pandemic and this is reflected in our results. ; We maintained operational capacity throughout the pandemic, we have kept the health and safety of our employees as the primary consideration of our pandemic response. Most of our employees are still working remotely. An effort is underway to determine our strategy for work arrangements in the future. We expect this to be guided by a consistent global framework and principles, with local flexibility around the approach to account for legal and cultural nuances.; We continue to take industry-leading positions designed to protect and educate consumers, as well as to promote the responsible reporting of data, with appropriate safeguards, in order to help the economic recovery from the crisis.
• Tackling economic inequality:

  Tackling economic inequality

  We help millions of people and businesses around the world get fair and affordable access to essential services and we work hard to make sure our business has a positive impact on the world, never a negative one. Our responsibilities – to people, society and the environment – guide everything we do.; By collecting and analysing data, we help people and businesses build up a financial track record and gain access to essential, everyday services that have previously been out of reach. We’re also pioneering the use of alternative data, such as rental or utility payments, to help people with limited financial history build up and strengthen their credit profiles.; Our people’s talents and our business resources go beyond the workplace. We encourage our people to use their skills to benefit society: many volunteer their time and skills to support their communities and improve financial education.; We also help our people support local groups and charities by matching funding and giving donations.; At Experian we realise relationships with all our stakeholders are key to our success and sustainable business growth. We also recognise that we have an impact on and responsibilities for the society we trade within. We consider these responsibilities carefully and aim to have a positive impact wherever we can. ; Experian has developed a set of CR principles, endorsed by our Management Committee, to guide and enhance the way we work with our customers (both clients and individual consumers), colleagues, suppliers and communities. As a company, we are committed to working by these principles and will regularly benchmark and assess our progress in each area and report through our parent company. ; Please see a copy of Experian’s supply chain principles on the following link: https://www.experian.com/corporate/code-of-business-conduct
• Equal opportunity:

  Equal opportunity

  Each and every one of our people deserves to feel valued, represented, and that they belong at Experian. We have over 30 employee-led groups globally that play a huge part in creating inclusion and advocating on behalf of our people. These groups are not only a safe space for anyone who needs it, but also drive change and build awareness across Experian, raising the standard for everyone.; Experian are registered as ‘Disability Confident’ and are currently undertaking an assessment with the Business Disability Forum. Our top 3 areas for focus this year is in learning & development, communications and technology. Our ambition is to remove barriers for all employees with disabilities at Experian. ; Experian recognises that equal opportunities are fundamental to the Company’s success and is committed to encouraging a working climate that respects and promotes equality. There is a publicised Equality, Diversity and Inclusion policy which sets out the Company and employee responsibilities for ensuring equality and embedding a culture and working environment that actively safeguards against discrimination and unfavourable treatment of people in all aspects of employment including recruitment, promotion and training opportunities. There is also a Dignity at Work policy which sets out Experian’s commitment to creating a work environment free of harassment and bullying, ensuring everyone is treated with dignity and respect. All of the policies are compliant with the requirements of the Equality Act 2010 and the relevant clauses of the HRA. ; More information can be found in Experian’s Diversity, Equity and Inclusion Report 2021 here: https://www.experianplc.com/investors/reports/
• Wellbeing:

  Wellbeing

  Since the pandemic we have increased our focus on the health and well-being of our teams across the world. We quickly implemented regular pulse surveys so we could respond rapidly and ensure the right support was available. We emphasised mental health, reflecting the challenges people faced while working remotely. A response to the statement ‘I am feeling physically and mentally well’ was 75% favourable on average across five pulse surveys we ran during the year. We put in place a range of initiatives to support our teams, for example #ReachOut, which gave all employees access to resources to support their physical and mental health whenever they needed it.; Experian has an important role to play in helping everyone through these uncertain times. We recognise the significance of the role we play in the UK economy and we are committed to ensuring that our data services are being used to help, protecting vulnerable people, businesses and communities.; At Experian, we work to create a better tomorrow for consumers, for businesses, and for our communities. This ambition underpins our plans for our people – to ensure we have the best people, working in a high-performing and inclusive environment where they feel they can do their best work in support of our vision.; We help millions of people gain access to essential, everyday services by helping them make the most of their data by Improving financial identities and access to credit, providing credit and financial education and tackling unmanageable debt among vulnerable groups. We define our responsibility as playing an active part in social and economic regeneration in our communities, at a local, national and global level. And we have many motivations for this engagement.

Pricing

• Price: £12,500 to £65,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@experian.com. Tell them what format you need. It will help if you say what assistive technology you use.