Fordway

Cloud Service Integration and Management (SIAM)

Service Integration and Management (SIAM) provides an over-arching function to support IT operations in a single or multi-supplier environment. Fordway manage the 6 key SIAM elements (defined by SIAM foundation); Service Integration, Governance/Organisation, Businesses, Tools and information, Providers and Contracts, end-to-end services

Features

• Single point of contact for all stakeholder organisations
• Strategic design and development of service within multi-supplier environment
• Integrated service management across supply chain
• Runs to ISO20000 certified ITIL v4 processes
• Customised service reporting
• Tactical and Strategic assistance in architecture and systems development
• Continual service improvement
• UK based 24/7 service desk services, with online portal
• Nominated Service Delivery Manager
• Optional end-user support and on-site staff as required by contract

Benefits

• Aligned with ITIL best practices and regulatory requirements (ISO20000)
• Tailored, human assistance for organisation migrating to cloud services
• Provided from enterprise class ServiceNow toolset
• ITSM integration with additional customised reporting
• Cross-supplier consolidation and reporting against defined service levels
• Independent review and reporting
• Service on-boarding and service management for multi-party/supplier requirements
• All services are UK based
• 24/7 service capability
• Range of complimentary Fordway services

£350.00 to £975.00 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

234075041289445

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Planning

• Planning service: Yes
• How the planning service works: Fordway have standard engagement documentation and migration templates which will be utilised as part of the service definition, service set uop and service operation. All implementation run to our PRINCE2/Agile project management process.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Fordway IT as a Service
  • IaaS/PaaS/DaaS from most providers
  • Microsoft 365
  • Microsoft Azure
  • Cloud Architecture Management
  • Cloud Service Integration and Management (SIAM)
  • Cloud Security Management
  • Cloud Identity Management
  • Amazon Web Services
  • Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: The training service is tailored to the buyer and dependent on the service provided
• Training is tied to specific services: Yes
• Services the training service works with:
  • Fordway IT as a Service
  • IaaS/Paas
  • VDI/DaaS
  • Microsoft 365
  • Microsoft Azure
  • Cloud Architecture Management
  • Cloud Identity Management
  • Cloud Security Management
  • Cloud Service Management
  • Cloud Service Integration and Management (SIAM)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Fordway ITaaS is a platform independent migration and operation management process that ensures organisations implement fit for purpose infrastructure to support their operational processes and enables digital transformation and business improvement. It primarily works with Fordway's Cloud services, Microsoft 365 and Microsoft Azure, but is also applicable to AWS, Google Cloud and all other public cloud platforms.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • IaaS/PaaS/DaaS from most major cloud providers
  • Fordway IT as a Service
  • Microsoft 365, Office 365
  • Microsoft Azure
  • Cloud Architecture Management
  • Cloud Service Integration and Management (SIAM)
  • Cloud Security Management
  • Cloud Identity Management
  • Cloud Service Management
  • AWS and Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Services are operated to ITIL best practice and audited against ISO20000. Services are secured against CIS and Cyber Essentials Plus best practice, meet OFFICIAL and OFFICIAL-SENSITIVE Government security classification and audited to ISO27001:2013.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring and Event Analysis
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
  • Security baselining and testing
  • Continual Security Service Improvement
  • Virtual CISO service
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Fordway have a wide rage of hosting, software and support services which include:; Fordway IaaS, PaaS, DaaS; Fordway Cloud Security Services,; Fordway Cloud Security Management; Fordway Cloud Architecture Management; Fordway Cloud Service and Integration Management (SIAM); Fordway Cloud Identity Management; Fordway Cloud Service Management; Fordway Backup and Service Continuity; Fordway Azure IaaS Operations and Management; Fordway SQL DB Management; Fordway Virtual Desktop Management; Fordway Microsoft 365 Enterprise Management; Fordway Cloud Patch Management; Fordway Microsoft 365 Subscription Management

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Uses MS Teams federation
• Web chat accessibility testing: Any assistive technology included in, or supported by Teams
• Support levels: All service components in ITaaS have specific SLAs with an overall service availability dependent on the services selected and integrated. All services are monitored and secured with manned support and response 24 x 7 x 365 from our UK SOC. Core services are supported with a Service Delivery Manager plus technical account management where applicable.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Scope of certification available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List N (Nuclear Industry)
  • PSN Code of Conduct and Compliance
  • PAS555
  • NHS IGSoC

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using Cloud offers considerable efficiency and consumption savings compared to running in house, on premises and hosted environments

Pricing

• Price: £350.00 to £975.00 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.