BOXXE LIMITED

boxxe Auth0 (OKTA)

Auth0 Identity Platform is a cloud-based identity management service that helps organizations leveraging applications by providing a secure cloud-based identity platform to better understand, efficiently manage and intelligently engage their users. Auth0 provides an easy way to implement the most complex identity solutions across any technology stack or platform.

Features

• Adaptive context-aware security
• User Analytics & Progressive Profiling
• API authorization for user, machine authentication and third-party authorization
• Centralized management dashboard for easy access & better control
• Delegated Administration for granular and role-based control
• Extensibility - For customizing, extending existing capabilities of the platform
• Single Sign On integrations for popular and custom applications
• Identity Providers integration to different data sources
• Lock widget - easily embeddable login box for all apps
• Delegation - Enables organizations to streamline their user identity flow

Benefits

• Ease of deployment, integration across any technology stack, environment
• Variety of flexible deployment (public cloud, private cloud) options
• Speeds development, reduces risk by moving identity complexity to cloud
• Configuration is as easy as flipping switches
• Multiplatform Application Support for seamless experience across platforms
• Improved user efficiency, collaboration, better conversion and revenue
• Integrates seamlessly with existing investments and workflows
• On-demand enterprise scalability for unpredictable/predictable user traffic
• High availability, resiliency for services
• Adherence to popular identity, security compliance standards and certifications

£1,500 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

234193696567535

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Okta has extensive list of integrations with can be viewed at https://www.okta.com/integrations/ however via various different types of connectors Okta can integrate most applications subject to scope.; ; Some main integration partners include:; Zoom; ServiceNow ; AWS; Slack; Office 365; Salesforce; VMware
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: https://auth0.com/docs/troubleshoot/customer-support#defect-resolution-procedures
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels:; 1. Free Plan- No charge, part of Free plan. No dedicated account manager/engineer; 2. Standard Support- part of Developer and Developer pro plan. No dedicated account manager/engineer; 3. Enterprise Support- part of Enterprise plan. Includes dedicated customer success engineer; 4. Premier Support- Add-on to Enterprise plan. Includes dedicated success manager
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Auth0 offers a very customizable & extensible solution where customers can bring their own business logic and branding.; To name a few points, Auth0 allows you to customize the look & feel of the Universal Login; Pick and choose MFA factors; Integrate with any Identity Provider that leverages open standards like OIDC, OAuth2.0, SAML, WSFED; Customize the authentication and authorization pipeline using Actions, Rules & Custom DBs, and many more
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Auth0's APIs can be ustilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of an extension.
• End-of-contract process: Auth0's APIs can be ustilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of a pre-configured module (extension).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Auth0 Identity service is provided in the form of SDKs and APIs allowing uniform usability on mobile, web and native applications.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Auth0 implements an API first strategy across the platform to provide extensive APIs for authentication and the management of the tenant. The Authentication API exposes Auth0 identity functionality, as well as those of supported identity protocols (such as OpenID Connect, OAuth, and SAML). The Management API allows the management of every aspect of the Auth0 tenant. The following links documents all the API endpoints using an interactive API Explorer interface. Product samples showing classic use cases leveraging the API is part of the provided documentation as well.; ; https://auth0.com/docs/api/authentication; https://auth0.com/docs/api/management/v2
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Auth0 offers a very customizable & extensible solution where customers can bring their own business logic and branding.; To name a few points, Auth0 allows you to customize the look & feel of the Universal Login; Pick and choose MFA factors; Integrate with any Identity Provider that leverages open standards like OIDC, OAuth2.0, SAML, WSFED; Customize the authentication and authorization pipeline using Actions, Rules & Custom DBs, and many more

Scaling

• Independence of resources: Two-region failover approach. The main data store is continuously replicated to the secondary region and runs with under 10-second replication lag. On a regional outage, a scripted engineer initiated failover reconfigures for operation out of the failover site. ; ; The infrastructure layer runs on Amazon Web Services. It is designed to survive a single data center outage (AZ) and continue to operate without interruption. In Amazon, each AZ has independent fault boundaries for power, network, and physical infrastructure. The Auth0 design spreads services across AZ's for full multi-datacenter regional redundancy.

Analytics

• Service usage metrics: Yes
• Metrics types: https://auth0.com/docs/logs/streams; Log Streams to export events in near real-time.; ; Log Event Filters: https://auth0.com/docs/logs/references/log-event-filters; Lists the log filters for errors, warnings, and success events.; ; Log Event Type Codes: https://auth0.com/docs/logs/references/log-event-type-codes; Lists the event codes associated with log events.; ; Administrator and Developer Log Usage Examples: https://auth0.com/docs/logs/concepts/logs-admins-devs; Examples of how logs are used if you are an administrator or a developer.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Auth0's APIs can be ustilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of a pre-configured module (extension).
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% availability in Public AND Private Cloud
• Approach to resilience: At a high level, Auth0's availability strategy is rather simple, and yet very effective: we ensure that critical dependencies are redundant, we rapidly detect failures, and our failover is very quick. The Auth0 architecture implements redundant components at all levels such as:; - DNS; - Datacenter; - Application layer; - Storage; ; Auth0 has taken multiple steps to ensure extra availability. One important aspect is how the application is architected, including how user sessions are managed, how functionality is partitioned, how the availability of modules is prioritized , and how transient conditions are handled.; ; Auth0 is designed and built as a scalable, highly available, multi-tenant cloud service.; ; This highly reliable architecture is combined with solid operational processes and a culture of continuous improvement that constantly refines and improves Auth0 operations
• Outage reporting: Public dashboard - https://status.auth0.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Employees authenticate via the Okta service, including 2 factor authentication into the Okta portal, from where they can get Single Sign On access to applications
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Certification Body of Schellman & Company, Inc.
• ISO/IEC 27001 accreditation date: 08/07/2016
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certificate is limited to the information security management system (ISMS) supporting Okta’s cloud-based Identity-as-a-Service (IDaaS) platform and aligned with ISO/IEC 27018:2014 in accordance with the Statement of Applicability version 3.2, dated March 28, 2016.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 01/05/2016
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • HIPAA
  • SOC2
  • FedRamp

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO27018; SOC Type II; CSA Star; FedRamp; FIPS140-2; ; Compliance can be found here: https://trust.okta.com/compliance
• Information security policies and processes: The Okta team understands the need for its service to be both highly available and secure, and every aspect of the organization reflects this. From its hiring practices to the software it develops and the operational environment in which it runs, Okta understands that it is Always On. Okta enables enterprise administrators to increase security above what is available through traditional on-premises technologies. By offering strong password management capabilities, account management capabilities, easy-to-deploy multifactor authentication, and encrypted attributes, the enterprise is now able to put strong controls on high-value data while balancing the ease-of-access users demand. Okta is a leader in third-party certifications, physical and network security architecture, and reliability, so customers need not worry about putting authentication data in the cloud. Okta is trusted by organizations of all sizes and in all industries. Contact your sales representative to find out how Okta can make you more agile, more available, and more secure.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Okta’s change control process is audited and attested to in our SOC 2 Type II report. The final build is promoted to QA, which is responsible for all security, unit, and regression testing on the build. Once it passes testing, it is finalized and released to technical operations who perform deployment testing the build. After successful deployment testing, the build is deployed to staging where it will bake in for a week. Once passed, it is put through another deployment test and then installed to production. Further information can be found in Okta's change management standard operating procedures (SOP) document.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Okta conducts continuous internal vulnerability assessment, as well as annual external penetration testing. If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta's security team employs a risk ranking system for all technical vulnerabilities. The ranking system also accounts for all published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the next release cycle or hot patch within the context of business feasibility. Medium-risk issues are addressed within the next four release cycles. Low-risk issues are addressed when possible with feature updates.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Okta utilizes a number of monitoring tools with centralized logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Okta has formally documented incident response & disaster recovery standard operating procedures (SOPs) that describe discovery, investigation, escalation, containment, notification, and documentation processes. Customers are provided this SOP document upon request and under NDA.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across all sources of emissions through investing in the Carbon Exchange-Traded Commodity. We aim to reach Net Zero by 2050 at the latest through emissions reduction initiatives e.g. renewable electricity procurement and supplier engagement.; Environmental protection is embedded in everything boxxe does and offers and we are proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management System covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimisation and the enhancement of material reuse and recycling in our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The COVID-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of COVID-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helping retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' programme where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service, HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.; boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focused on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO 45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance of ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

• Price: £1,500 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Day trial period in which you have full suite access for 100 users limited to 5 applications.
• Link to free trial: https://www.okta.com/free-trial/FRT/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.