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eCom Scotland


eNetAssess is a digital assessment system for creating and managing bespoke tests and exams in a secure environment. It provides practice (formative) or exam (summative) testing. The system has test creation, question authoring, centre management, scheduling, authentication, invigilation and verification, through to final reporting, analysis and certification.


  • Mobile enabled delivery for mock and infield (observational) assessments
  • Secure USB option for assessment in weak internet connectivity locations
  • Secure kiosk mode with internet monitoring and auto reconnection
  • Automatic marking, eMarking and eVerification
  • Assignment options for evidence gathering portfolio
  • Extensive question-type range: MCQ, essay, case study, rubric, bespoke
  • Question randomisation per candidate and per assessment
  • Comprehensive report suite for learner, examiner and test centre
  • Customisation with organisation branding and styling
  • Certification via link to printing service or Credentialling to OpenBadges


  • Reduced management time and costs compared to paper assessment
  • Better accessibility and real-time feedback for assessment stakeholders
  • Reduced test creation, design and item development costs
  • Eliminate paper print and postage/ courier costs
  • Reduce quality assurance and site audit fees
  • Reduce marking times compared to paper assessment
  • Provide immediate feedback with insight to learners
  • Responsive design allows learners to bring their own device (BYOD)
  • Create tests on-screen, output to paper
  • Deliver tests on-screen off-line for places with weak internet connectivity


£2.50 to £6.50 a person an hour

Service documents

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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

2 3 5 1 4 2 9 1 9 4 8 3 8 0 6


eCom Scotland Wendy Edie
Telephone: 01383 630032

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
SSL, Licensing and browser limitations.
System requirements
  • A stable internet connection of 2Mbps minimum
  • A browser that supports HTML5

User support

Email or online ticketing support
Email or online ticketing
Support response times
ECom provides informed and timely responses to most enquiries within 24 hrs. Weekends and other circumstances can occasionally extend response times to up to 72 hrs. eCom provides access to experts aligned with the needs of your stakeholder groups, face-to-face direct support from our teams when preferred or needed, engagement with real people who know (and are involved in) your projects, and service levels aligned with your needs and expectations.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
Support for Admins with training for trainers, also configuration and setup requirements.
Support available to third parties

Onboarding and offboarding

Getting started
Admin users receive mandatory training, access to webinars, helpdesk support. Support and guidance is offered to system administrators for system implementation – face to face training, webinars and video content. Welcome emails to users contain customisable text and instructions. Manuals are provided for each user group setup.
Service documentation
Documentation formats
End-of-contract data extraction
A request to eCom helpdesk, will estimate the export requirement dependent on the level of customisation. All data will be provided in CSV and /or XML format.
End-of-contract process
A client data request is initiated to provide data extraction. All data is backed up and an archive is created. The accounts are closed and service is terminated with all data removed from the private cloud provider.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Content here
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
What users can and can't do using the API
Integration of users data, Single Sign On.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
ECom operates a change request process for customisation. Areas for user customisation can include branding their logo, colour scheme log-in page, welcome text and registration email text. Only superusers/ adminstrators have user rights to enable customisation.


Independence of resources
Private cloud provision is load balanced and application optimised.


Service usage metrics
Metrics types
Metrics types
There is usage information provided within the application.
Reporting types: Real-time dashboards, Reports on request.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Export tools are provided for user data and reports, a full database export can be provided on request.
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Approach to resilience
Information available on request.
Outage reporting
Information received via SMS message and follow up phone call along with access to a client dashboard. 24/7 support with UKFAST engineers. Account manager availability.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
User roles to restrict management interface.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Cyber Essentials.
Information security policies and processes
Adhere to principles of ISO27001.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
ECom's formal change management process; • Appointing a change manager responsible for the proposed changes. • Assuring all proposed changes are evaluated for their benefits and risks, and that all impacts are considered. • Prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need. • Requiring all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails. • Ensuring the configuration management system is updated to reflect the effect of any changes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All applications updated via Sucunia PSI and operating systems patched via WSUS within 14 days and after testing. Regular vulnerability scans performed by penetration tester. Anti virus and anti ransomware installed on all machines
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Syslog Monitoring performed by PRTG server.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
• Incident identification • Incident logging • Incident categorization • Incident prioritization • Initial diagnosis • Escalation, as necessary, to level 2 support • Incident resolution • Incident closure • Communication with the user community throughout the life of the incident.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

At eCom Learning Solutions, we are united in our drive and commitment to combat climate change. We regularly engage and collaborate with our many stakeholders to make a positive, sustainable environmental impact. This includes minimising our carbon footprint, investing in renewable energy, and engaging with our people to maximise their collective impact on climate change and on our operations.

We’ve taken steps to ensure our products and services use the least amount of electricity possible, while still ensuring reliability. Our headquarters uses power which is fully renewable, and we aim to minimise our water usage in our buildings and vehicles. We’re also committed to using recycled or upcycled goods as well as environmentally safe cleaning products.

To further measure and assess our carbon footprint, we have also signed up to Pawprint, an employee engagement tool. Pawprint is an employee engagement tool which harnesses the energy employees already have to fight climate change and channels it towards their organisation’s climate targets.
Covid-19 recovery

Covid-19 recovery

The pandemic has and continues to amplify economic and social challenges, while also creating many new and unforeseen ones. Throughout the pandemic, we continue to do everything we can to aid the recovery of our employees and their families, and by extension, our local communities, businesses, and economies. This includes providing employment opportunities, up-skilling and re-skilling our workforce, implementing return-to-work and hybrid working policies, continuing our community engagement and support efforts, developing and implementing new ways of working, and supporting the health and needs of those affected by the pandemic.

eCom Learning Solutions also has extensive online communication and collaboration capabilities to help ensure and maintain business continuity and we’re working continuously to help everyone stay safe while at the same time continuing to serve our clients in a responsible and reliable way.
Tackling economic inequality

Tackling economic inequality

Social purpose is woven into eCom Learning Solution’s fabric and values. Our vision is to help lower the unequal distribution of income and opportunity between different groups in society. We are generating more employment and learning and development opportunities, especially for those who face barriers or obstacles to employment.

‘eCom Academy’ is designed to increase knowledge flow, innovation, skills development, and diversity in technology fields. Our internal academy provides employees with a wide range of free learning resources encompassing social and environmental issues, business, leadership, technical skills and more.
Equal opportunity

Equal opportunity

eCom Learning Solutions believes that both success and innovation begin with inclusion. We strive to build a workplace where everyone understands the important relationship between health, work, and disability. We also believe all work should be fair and decent, and everyone, regardless of where they live or which sector they work in, should be able to benefit from high quality jobs and opportunities to advance their own careers and lives. This includes both a commitment to not using zero-hour contracts, and a commitment to pay Living Wages.

eCom Learning Solutions is also committed to creating accessible technologies and products that contribute to the productivity of our employees, and our customers and the audiences they engage with. We understand and emphasise the need for our products to be usable by disabled and disadvantaged audiences and indeed many of our clients support these audiences directly.


eCom Learning Solutions wellness programme ‘eComLife’ is available to all employees. The programme is geared towards encouraging health and vitality, maintaining quality of life, and providing a positive working and living environment in which people can thrive. Our priority is to be flexible and proactive, so employees can gain awareness, education, and the support they need to successfully function at home and at work, free from factors which can negatively impact their health and wellbeing.

Community cohesion lies at the heart of what makes our communities safe and strong. It must be delivered by creating strong community networks, based on the principles of trust and respect for diversity, and nurturing a sense of belonging and confidence in people and the communities we work and live in. eCom Learning Solution’s commitment to working with small, diverse, high-quality suppliers is also an important aspect of our business.


£2.50 to £6.50 a person an hour
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.