AASEYA SOFTWARE SERVICES (UK) LIMITED

Aaseya Pega Inspection Management

The Aaseya Inspection Management Solution is an accelerator built on the Pega Infinity Low-Code Platform that supports rapid delivery of an Inspection Management solution for an organisation. The solution can be extended for inspection types by management of checklists and questionnaires and can be integrated into other systems.

Features

• Triggering of Inspections (Citizen, Ad hoc, Campaign, Scheduled)
• Inspection Process management
• Review of Inspection
• Notify Establishment Stakeholders
• Violations and related Penalties Management
• Data Management of Inspectors, Establishments
• Configurable Checklists, Questionnaires, and related templates of various inspection types
• Management of department KPI’s and generation of various reports
• Campaign generated inspection using maps
• Inspector Performance Management

Benefits

• End to End Inspection life cycle management
• Increase in Inspection Operational Efficiency
• Ease of Tracking & Monitoring of the Inspection Process
• The ability to support multiple Inspection types in one platform
• End user configurable Inspection checklists

£100,000 to £1,000,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matthew.leamy@aaseya.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

235622332649750

Contact

Matthew Leamy
07775 906650
matthew.leamy@aaseya.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: The Aaseya Pega Inspection Management Solution accelerator is built on the Pega Infinity Platform
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The customer will require a Pega Infinity Platform licence
• System requirements: Pega Platform version 8.x or greater

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Email support would be provided on a best endeavours basis during the week or at weekends. Appropriate priority would be given to any such request
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This product is usually provided through a professional services agreement for the Pega Application at a cost. The service can therefore be tailored to meet an individual client demands
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Aaseya would implement the Aaseya Pega Inspection Management Solution accelerator as part of a professional services engagement. The services engagement would extend the Inspection Solution using the capabilities of the Pega Platform to meet the specific needs of a client. Optionally included in this engagement would be training for users of the system as well as the creation of any documentation requirements the customer may have for future management of the solution.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The case data can be extracted and placed in a database of spreadsheets
• End-of-contract process: This product would be delivered as a professional services work product and at the end of the contract, ownership of the solution would reside with the customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The User Interface in built in Pega, adhering to Pega's out of the box accessibility compliance
• Accessibility standards: None or don’t know
• Description of accessibility: The User Interface in built in Pega, adhering to Pega's out of the box accessibility compliance
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: The Aaseya Pega Inspection Management Solution is built as an accelerator using the Pega Platform and therefore can be fully customised using the capabilities of the Pega Platform.

Scaling

• Independence of resources: The Aaseya Inspection Management Solution is implemented on the Pega Platform which sits on infrastructure either on premise or in the Cloud. Aaseya would test the product, however performance of the environment would need to be validated with the customer and Cloud provider

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: The solution is provided on the Pega Cloud infrastructure which provides encryption of data at rest. Please refer to Pegasystems Cloud documentation for details.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not applicable
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Database Tables
  • PDF
  • Word
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Database Tables
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: This question does not apply as data is not being transferred between the customer and Aaseya networks
• Data protection within supplier network: Other
• Other protection within supplier network: This question does not apply as data is not being passed within the Aaseya network

Availability and resilience

• Guaranteed availability: Not applicable as the product will be deployed on the customer's Pega platform
• Approach to resilience: Not applicable as the product will be deployed on the customer's Pega platform
• Outage reporting: Not applicable as the product will be deployed on the customer's Pega platform

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: The Aaseya Pega Inspection Management Solution accelerator leverages the authentication and authorisation implementation that has been provided in Pega for the specific customer implementation.
• Access restrictions in management interfaces and support channels: Not applicable as the product will be deployed on the customer's Pega platform
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: The Aaseya Pega Inspection Management Solution accelerator leverages the authentication and authorisation implementation that has been provided in Pega for the specific customer implementation.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas (India) Pvt Ltd
• ISO/IEC 27001 accreditation date: 30/07/2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: At Aaseya, we have a Quality and Information Security Management System consisting of Organization Level Information Security Policy demonstrating the top management's commitment towards information security supported with well-defined information security policies and processes in terms of specific policy documents and standard operating procedures. These documents address all the applicable information security controls and other management system elements as per the requirements of ISO 9001:2015 and ISO/IEC 27001:2013

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change and Configuration Management Process is in-line with ISO 20000-1:2011, that demonstrates services have implemented the right IT service management procedures to deliver efficient and reliable IT services that are subject to regular monitoring, review, and improvement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our Vulnerability assessment and penetration testing approach in-line with industry standards and comply with ISO 27001:2013 requirements.; We perform periodic (both on-demand as well as quarterly once) VA scans across our Hybrid IT infrastructure asset(s) including web applications and services. VA scans are also performed remotely on EUC devices.; We also conduct annual external penetration testing.; All our VAPT activities are continuously audited and measured.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have well established and effect Security Incident Management practices are also guided by standard operating procedures designed to ensure an effective response to incidents by following a multi-stage process from incident detection through root cause analysis. We execute appropriate measures to manage and mitigate risks and reduce potential impacts on information resources to an acceptable level.; ; We enabled next-gen EDR, EPP along with NGAV (next generation anti-virus) as well as DNS layer security to ensure breaches are stopped before they occur, Securing Remote Workforce, Intrusion Prevention, Detection and Mitigation, Incident Response.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management approach inline with ISO 20000-1 standard. It includes detecting, reporting, assessing, responding to, dealing with, and learning from information security incidents.; Our approach includes Incident Detection and Identification, Registration, Categorisation, Prioritisation, Incident assignment, Task creation and management, SLA management and escalation, Investigation and Diagnosis, Incident resolution, Incident closure, updating knowledge management system.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Aaseya, we recognise the urgent need to address the global challenge of climate change. As a responsible corporate citizen, we are committed to playing our part in mitigating the impact of climate change through innovative solutions and sustainable practices.; We encourage our employees to adopt eco-friendly habits, such as reducing waste, recycling, and promoting sustainable transportation options. We have a published Carbon Reduction Plan and Environmental, Social and Governance Policy published on our website, Aaseya.com.; At Aaseya, we believe that collective action is essential to addressing this pressing issue. We are dedicated to continuously exploring new ways to enhance our sustainability efforts and inspire others to join us in this critical endeavour.

  Tackling economic inequality

  At Aaseya, we recognise that economic inequality is a complex and multifaceted challenge that requires a comprehensive approach. We believe that businesses have a crucial role to play in addressing this issue and promoting more equitable economic opportunities.; One of the keyways we are tackling economic inequality is by investing in education and skills development programs. We have established partnerships with local educational institutions and community organisations in India, to provide training and upskilling opportunities, particularly for underserved communities. By empowering individuals with the necessary skills and knowledge, we aim to create pathways to better-paying jobs and financial stability.; Additionally, we are committed to promoting diversity and inclusion within our own organisation. We have implemented robust hiring and promotion practices that focus on merit, regardless of an individual's background or socioeconomic status. We also actively support initiatives that address systemic barriers and provide equal access to opportunities.; At Aaseya, we believe that by leveraging our resources, expertise, and influence, we can contribute to a more equitable and inclusive economic landscape. We are dedicated to continuously exploring innovative solutions and partnerships that can drive meaningful change and create a more prosperous future for all.

  Equal opportunity

  At Aaseya, we firmly believe that equal opportunity is a fundamental right and a cornerstone of a just and inclusive society. We are committed to fostering an environment where everyone, regardless of their background, identity, or circumstances, has the chance to thrive and reach their full potential.; One of the core pillars of our approach to equal opportunity is our commitment to diversity and inclusion. We have implemented robust hiring and promotion practices that focus on merit, ensuring that individuals from all walks of life have an equal chance to join our team and contribute to our success. We also provide comprehensive training and development programs to support the growth and advancement of our employees, regardless of their starting point.; Furthermore, we actively engage with our local communities to identify and address barriers to equal opportunity. This includes supporting educational initiatives, mentorship programs, and job placement services that empower underrepresented groups and provide them with the resources and support they need to succeed.; At Aaseya, we believe that by fostering a culture of equal opportunity, we can unlock the full potential of our workforce, drive innovation, and contribute to the creation of a more just and prosperous society. We are committed to continuously evolving our approach and leading by example in this critical endeavour.

  Wellbeing

  At Aaseya, we recognise that the wellbeing of our employees is fundamental to our success as an organisation. We are committed to creating a work environment that prioritises the physical, mental, and emotional health of our team members, enabling them to thrive both professionally and personally.; One of the key pillars of our employee wellbeing strategy is a comprehensive benefits package that addresses a wide range of needs. This includes access to high-quality healthcare, generous paid time off, and programs that support work-life balance, such as flexible scheduling and remote work options. We also provide mental health resources, including counselling services and mindfulness workshops, to help our employees manage stress and maintain their overall wellbeing.; In addition to these tangible benefits, we have also fostered a company culture that prioritises employee wellbeing. We encourage open communication, foster a sense of community, and empower our team members to take an active role in shaping their work environment. This includes providing opportunities for employee feedback, collaborative problem-solving, and recognition for their contributions.; Furthermore, we have implemented various initiatives to promote physical activity, healthy eating, and overall wellness among our employees. This includes on-site fitness facilities, healthy snack options, and regular wellness challenges that encourage our team to prioritize their health and well-being.; By investing in the wellbeing of our employees, we believe we can not only improve their individual quality of life but also enhance our organisational performance. Healthier, happier, and more engaged employees are more productive, innovative, and committed to our shared success. At Aaseya, we are proud to be at the forefront of this important effort and to serve as a model for other organisations in our industry.

Pricing

• Price: £100,000 to £1,000,000 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matthew.leamy@aaseya.com. Tell them what format you need. It will help if you say what assistive technology you use.