PRISM IMPROVEMENT LIMITED
Prism Improvement Insight (PIP or Prism Improvement) software support services
Prism Improvement specialist services are designed to complement our productivity software and help trusts deliver improvements in clinical efficiency and productivity. Our bespoke software support and consultancy services assist the NHS meet the challenging requirements of UEC and elective recovery, whilst also achieving key performance
Features
- Services provided by highly skilled staff with NHS experience
- Identify efficiency & recovery targets by clinician and specialty
- Analysis, recommendations and plans reflective of Covid-related delivery constraints
- High level of clinical engagement
- Ability to track performance by clinician/specialty against agreed KPIs
- Identify and resolve operational barriers to activity delivery improvements
- Help organisations overcome barriers and realise activity delivery ‘quick wins’
Benefits
- Identify realistic and achievable recovery and restoration targets
- Implement a sustainable methodology for productivity improvements
- Specialty level demand & capacity analysis
- Measure impact of operational improvements on RTT performance
- Support NHS Trust's combined restoration, recovery & CIP plans
- Inform operational decision making on 'shop-floor' to optimise activity delivery
- Implement a sustainable methodology for activity delivery improvements
- Reduce reliance on waiting list initiatives and outsourced activity
- Repatriate work referred to private sector and other NHS organisations
- Deliver 'quick win' solutions
Pricing
£565 to £3,465 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bpascall@prism-improvement.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 3 5 6 3 8 2 2 8 1 9 9 4 4 5
Contact
PRISM IMPROVEMENT LIMITED
Barney Pascall
Telephone: 07769 269 216
Email: bpascall@prism-improvement.com
Planning
- Planning service
- Yes
- How the planning service works
- Alongside intelligent digital solutions, additional implementation support is available to support and embed our products as a process. Prism Improvement works collaboratively with NHS Trusts to implement, onboard and embed our suite of cloud services and implementation solutions. Through the initial discovery phase, we undertake a needs assessment to determine a delivery implementation plan tailored to their needs and objectives around the software.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Elective Productivity
- Outpatient Productivity
- Demand & Capacity
- Cath Lab Productivity
- Endoscopy Suite Productivity
- Radiology Productivity
- Medical Productivity & Job Planning
- Cancer Productivity
- Urgent and emergency productivity
Training
- Training service provided
- Yes
- How the training service works
- Training materials are available online and offline. Onsite training sessions and web based training sessions are offered with our software solutions We also have online help for any additional adhoc product training.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Elective Productivity
- Outpatient Productivity
- Demand & Capacity
- Cath Lab Productivity
- Endoscopy Suite Productivity
- Radiology Productivity
- Medical Productivity & Job Planning
- Cancer Productivity
- Urgent and Emergency Care Productivity
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Prism's software product suite and implementation programs undergo rigorous industry standard quality assurance and performance testing. Eg: Functional, load and end-user testing Further information is available on request
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- We use a third party hosting provider which in turn supports us to support the software modules set out in Lot 2. We have a software support desk available to all software clients via email and telephone between the hours of 9am - 5pm Mon-Fri. Our support SLA's are set out in our Terms and conditions Further information is also available on request
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond to support tickets within one working day (Mon-Fri)
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- 1st line user support (included within the contractual license fees) 2nd line technical support (included within the contractual license fees) 3rd line advanced technical support (included within the contractual license fees) Our support services and associated SLA's are set out in our T&C's document. Bespoke support packages are available and are priced on request. Eg. software implementation, data set up and extraction, training Further information is available on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
Prism Improvement are always mindful on the area of carbon footprint as we understand by reducing carbon footprint is crucial to protect the environment and to limit the impact of climate change. Therefore, as a business, we have promised to support carbon reduction by encouraging our employees to conduct the following:
Reduce using personal cars for transformation and to use public transportation instead such as trains and buses, carpool with colleagues, ride a bike (as part of our cycle to work scheme) and offering our employees to purchase electric or hybrid cards via our Car purchase scheme.
Use energy-efficient light bulbs and appliances as they use 75% less energy and last up to 25 times longer.
Buy locally sourced food such as local farms.
Eat a plant-based diet to reduce the demand for meat and, in turn, this is to reduce carbon emissions.
Reduce waste by recycling rubbish, compost food waste vs general waste vs plastic waste.
Use renewable energy source such as install solar panels at home and choose a utility company that uses renewable energy sources.
Plant trees in gardens to offset carbon footprint, donate to organisations that plant trees and to participate in community tree planting events.
Reduce water usage which as a result also reduces energy usage such as taking shorter showers, installing low- follow showerheads, use dishwashers and running full loads of laundry, fix leaks promptly and water the grass early morning or late evening to reduce evaporation.
We regularly encourage the employees within our business to follow the above initiatives to ensure we can support our environment to be healthy and safe. This policy will be reviewed on a yearly basis.
Pricing
- Price
- £565 to £3,465 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bpascall@prism-improvement.com.
Tell them what format you need. It will help if you say what assistive technology you use.