EFICODE UK LIMITED

Atlassian Software

Atlassian's tools (Jira, Confluence, Bitbucket, and more) are designed to promote collaboration, teamwork, and agile working. With Clearvision, an Atlassian Platinum Solution Partner, gain tailored support from implementation through to migration, best practice adoption, hosting and software health checks. Empower your teams with Clearvision's experience and expertise.

Features

  • Purchase Atlassian licensing and Atlassian Marketplace plugins via Clearvision
  • Expert licensing purchasing advisory service
  • Senior consultants with vast experience of Atlassian at scale
  • Procured pricing and added value on licensing
  • 30-day payment terms and annual reminders for renewals
  • Confluence, Jira Software, Jira Service Desk, Bitbucket, Bamboo, Crowd
  • Licensing and integration for add-ons from Atlassian Marketplace
  • Dedicated public sector account manager

Benefits

  • Ensure your Atlassian tools are running optimally
  • Ensure you purchase and deploy the most suitable tools
  • Improve productivity with processes and workflows
  • Ensure compliance with correctly configured tooling
  • Integrate other tools for improvements in automation and reporting
  • Help to future proof your environment with scaling advice
  • Identify and protect against risks
  • Flexible co-terming for better budget management
  • Choose a complete managed service - no administrative headaches

Pricing

£350 an instance a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at licensing_uk@eficode.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 3 5 7 0 0 9 5 1 8 1 8 0 0 6

Contact

EFICODE UK LIMITED Jon Olsen
Telephone: +44 (0) 845 459 9530
Email: licensing_uk@eficode.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Infrastructure must be Atlassian certified on public cloud offering.
System requirements
Web application - users access via web browser

User support

Email or online ticketing support
Yes, at extra cost
Support response times
May differ at weekend
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Self-help resources support; online ticket creation; weekday coverage 24x5
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation is provided and included. Onsite training is provided at request and subject to additional charge.
Service documentation
No
End-of-contract data extraction
Xml export
End-of-contract process
Customer has ability to migrate data to alternative service.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Various differences depending on app and whether you're accessing via the mobile app or browser.
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
The Atlassian REST APIs provide a standard interface for interacting with JIRA and our other applications.

REST APIs provide access to resources (data entities) via URI paths. To use a REST API, your application will make an HTTP request and parse the response. Your methods will be the standard HTTP methods like GET, PUT, POST and DELETE. REST APIs operate over HTTP(s) making it easy to use with any programming language or framework. The input and output format for the JIRA REST APIs is JSON.

JIRA uses the Atlassian REST plugin to implement the JIRA APIs. The REST plugin is bundled with JIRA. You can add your own REST APIs to JIRA by creating a JIRA plugin that includes the REST plugin module.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users with Administration privileges can make and apply: Workflows, Projects, Themes, Issue types, Custom fields, Schemes, Logo, Site title, Application colours, Language, Banner, Dashboard, Application emails, User management

Scaling

Independence of resources
Each deployment sized in accordance with requirements.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Atlassian

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
Dependent of security requirements
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Out of the box Admin feature.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Xml
Data import formats
  • CSV
  • Other
Other data import formats
Xml

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Other
Other protection between networks
Varies depending on customer requirements
Data protection within supplier network
Other
Other protection within supplier network
Varies depending on customer requirements

Availability and resilience

Guaranteed availability
Varies on deployment type and customer requirements.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Variety of options available dependent on requirements.
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BM TRADA
ISO/IEC 27001 accreditation date
19/03/2019
What the ISO/IEC 27001 doesn’t cover
Scope of certification The provision of software licenses and services tailoring solutions for the Atlassian suite of software tools, as well as Consultancy, training, skilled contractors, cloud hosting and technical support. Statement of Applicability v.9 Issue 19/03/19.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Available on request
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Dependent on customer SLA
Vulnerability management type
Undisclosed
Vulnerability management approach
Varies on deployment type and customer requirements.
Protective monitoring type
Undisclosed
Protective monitoring approach
Varies on deployment type and customer circumstances
Incident management type
Undisclosed
Incident management approach
Varies on deployment type and customer circumstances.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Available on request
Covid-19 recovery

Covid-19 recovery

Available on request
Tackling economic inequality

Tackling economic inequality

Available on request
Equal opportunity

Equal opportunity

Available on request
Wellbeing

Wellbeing

Available on request

Pricing

Price
£350 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free trial period

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at licensing_uk@eficode.com. Tell them what format you need. It will help if you say what assistive technology you use.