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Jacobs U.K. Limited

Digital/ICT Implementation Services

The design and development of enterprise system architecture , implementation, hosting, support of digital ecosystem of applications used in the delivery of Major Capital Delivery Programmes. These includes but not limited to Project Controls, Requirements and Consents, Engineering Design, Construction Delivery, Logistics, Health & Safety applications.

Features

  • Bespoke digital Eco-Systems for collaborative working
  • Customised Virtual Desktops for Bring Your Own Corporate Device
  • Full Cyber Security protection and monitoring
  • Dedicated MS 365 / Azure Tenant and email
  • Full Help Desk and Service Management Provision
  • Application and Data Sovereignty
  • Bespoke Office Kit Out and Development of Digital Signage

Benefits

  • Fast Track Deployment of Low Cost Customised Solutions
  • Maximum efficiency through Collaboration
  • Maximum Control through Reporting and Analytics
  • Full Integration and alignment of Applications
  • Data Lake providing Single Source of Truth
  • Avoiding costs of on Premise solutions

Pricing

£400 to £2,500 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 3 5 9 4 5 4 1 5 7 4 6 8 6 2

Contact

Jacobs U.K. Limited Hugh McMichael
Telephone: 0131 659 1500
Email: hugh.mcmichael@jacobs.com

Planning

Planning service
Yes
How the planning service works
The Operating Model for the Project or Programme needs to be clearly defined to understand the Digital Capabilities required.
Jacobs maintains a small collection of previously used successful Implementation Plans to tailor a Plan right for the Client. These make sure that the Cloud Platform and Microsoft Services are available before configuring, testing and implementing applications. Once all implemented successfully Jacobs provides a Service Desk and Service Management to secure success.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Jacobs have developed a number of scripted Training Courses specifically for large Capital Infrastructure development Clients
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Migrating to the Cloud or between Cloud Services, requires target systems to be implemented in vanilla form and the functionality to be fully tested, before attempting to load cleaned data from source Applications and using APIs where possible. Once the Data is loaded comprehensive testing should be carried out with a period of parallel running where possible to prove the integrity of the new system.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Configurations and Functionality is Tested through scripted processes and success / failure recorded for resolution. Non-functional testing is conducted to ensure availability and performance along with response times and high availability resilience

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Cyber security consultancy

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
For solutions that are provided by Jacobs, we have a dedicated support team who manages the service operations through phone and email contacts with consumers. For solutions that are supplied through Jacobs partner organisations, the support operations are routed through to the cloud service providers support process.

Service scope

Service constraints
For services provided by Jacobs partner organisations, the scope, delivery and support are provided by the third-party with Jacobs performing the role of the PM

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email support available 9am-5pm Monday to Friday (UK time) with a response time of 48 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Based on the type of service offered for Digital Solutions, the offering will have dedicated service operations personnel or provide support through third-party partners. There are provisions for offering technical account manager(s) and/or cloud support engineer(s).

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register
ISO/IEC 27001 accreditation date
01/01/2024
What the ISO/IEC 27001 doesn’t cover
ISO certification is location, staff and corporate application specific, covering in-house developed applications, meaning depending upon client need (for example, developing on client hardware) we may require client certification, or additional discussions.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

The service offering directly through Jacobs or its third-party partners ensure they address skills gaps and support employment and skills opportunities as well as support innovation and disruptive technologies

Pricing

Price
£400 to £2,500 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.