Lefke IT Limited

SAP Business Process Management

At LefkeIT, our SAP Business Process Management services are designed for Government Departments. We specialize in analyzing, optimizing, and automating business processes within SAP systems. Leverage our expertise to streamline operations, improve efficiency, and drive innovation. Trust us to enhance your SAP environment for maximum effectiveness and productivity.

Features

• Analysis and optimization of business processes for enhanced efficiency.
• Customization of SAP solutions to align with specific business workflows.
• Automation of repetitive tasks to streamline operations.
• Integration of SAP with existing business systems for seamless processes.
• Continuous monitoring and improvement of business processes.
• Implementation of best practices to optimize resource utilization.
• Collaboration with stakeholders for process standardization and alignment.
• Real-time analytics for informed decision-making and process optimization.
• Compliance management ensuring adherence to industry regulations and standards.

Benefits

• Analyze and map existing business processes for optimization opportunities.
• Design and implement efficient workflows to streamline business operations.
• Automate repetitive tasks and manual processes for improved efficiency.
• Integrate business processes with SAP systems for seamless data flow.
• Monitor and measure process performance for continuous improvement.
• Ensure compliance with regulatory requirements and industry standards.
• Enable collaboration and communication between stakeholders involved in processes.
• Provide training and support to users for effective process adoption.
• Implement change management strategies to facilitate process changes.

£50 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shifa.v@lefkeit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

236114840876257

Contact

Shifa Vella
07833467417
shifa.v@lefkeit.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Custom web application development, software development, application hosting, support, creative design.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • A standard browser, either desktop or mobile
  • Appropriate bandwidth and Connectivity to the Internet

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within a Day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: LefkeIT provide support for the customer requirement. Typically this will be remote support for systems hosted in the Cloud. Priority 1 Support - for production system outages, 9 to 5 (UK time), Monday to Friday coverage and 1 hour response. Priority 2 Support - for non urgent production system incidents, 9 to 5 (UK time), Monday to Friday coverage and 3 hour response. Priority 3 Support - for non-production support incidents, 9 to 5 (UK time), Monday to Friday coverage and 3 hour response. All customers are allocated an account manager.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide training in all formats both in person and online
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: By request
• End-of-contract process: We would provide all software applications and data for the current live version of the product within the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We use Mobile First design principles
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: We provide an online Ticket helpline and support CRM service
• Accessibility standards: None or don’t know
• Description of accessibility: Accessible via an online portal, email or telephone
• Accessibility testing: We are committed to a progressive multi-year plan to make all of our systems compliant with Web Content Accessibility Guidelines.
• API: Yes
• What users can and can't do using the API: Our API is fully Swagger compliant and secure behind a public private key.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All user facing information can be customised including user authenticated data.

Scaling

• Independence of resources: We provide services which we can fulfil for the duration of the contract through our own inhouse team and capacity.

Analytics

• Service usage metrics: Yes
• Metrics types: We typically use Google Analytics and AWS Stats and we also develop custom reporting defined by clients
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: On request
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee 99.95% availability and can include this within any SLA on request.
• Approach to resilience: Available on request.
• Outage reporting: There is an API available and email/SMS alerts too.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Through the user authentication and role management
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMD Certification
• ISO/IEC 27001 accreditation date: 22/12/2020
• What the ISO/IEC 27001 doesn’t cover: The Provision of cloud services for Big Data Management, Cyber Security Governance, Cloud Transformation, ERP.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ICO - Data Protection
  • GDPR

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Adherence to Cyber Essentials guidelines

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use DevOps and DevSecOps process using GitLab as our version control and Pen testing through development
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require
• Incident management type: Supplier-defined controls
• Incident management approach: We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require. Incidents are then recorded, reviewed and integrated into future risk assessment and mitigation processes.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  LefkeIT's foundation is grounded in our core values, which serve as the compass for all our endeavors, decisions, and investments. We are committed to conducting our business with social responsibility, prioritizing environmental protection, and actively contributing to the well-being of communities. Our latest endeavor, the LeMones Bottle, is a testament to this commitment. This reusable stainless steel water bottle aims to combat the single-use plastic epidemic, aligning with the vision outlined in the Press release by the Department for Environment, Food & Rural Affairs on November 20, 2021, highlighting The Rt Hon George Eustice MP's plans to phase out single-use plastics.; ; Moreover, LefkeIT's investment in LeMones bottles is geared towards significantly reducing the carbon footprint associated with plastic bottles, thus playing a pivotal role in our fight against climate change. In line with our environmental objectives, we actively promote alternative modes of transportation among our team members. Encouraging walking or biking for shorter distances helps minimize greenhouse gas emissions, while for longer journeys, we advocate for the use of public transportation such as trains or buses, and carpooling whenever feasible. Through these initiatives, LefkeIT remains steadfast in our dedication to sustainability and environmental stewardship.

  Covid-19 recovery

  LefkeIT brings the same level of passion and dedication to our communities and society as we do to our clients and daily work. We are actively providing insights and guidance to small businesses navigating the operational challenges caused by COVID-19. Our teams have coordinated the donation and distribution of hundreds of thousands of pieces of personal protective equipment and medical supplies. LefkeIT has also contributed by delivering thousands of meals to those in need and supporting various food banks, as well as participating in charity fundraisers to aid the vulnerable and less fortunate in our society.; ; Recognizing that today's youth are crucial to our future economic stability, we are committed to empowering them by fostering their development through apprenticeship programs. As part of our strategic plan, LefkeIT is proud to announce the launch of a range of degree apprenticeship programs aimed at supporting our government's economic recovery efforts.

  Tackling economic inequality

  LefkeIT believes that today's young generation holds the key to our economic stability in the future. Therefore, it is crucial to equip them with modern skills and knowledge through apprenticeship programs. LefkeIT is dedicated to addressing economic inequality at its core. We are pleased to announce our strategic plan to introduce a range of degree apprenticeship programs aimed at reducing income and opportunity disparities among various demographic groups in our society. This initiative also aims to support the government's efforts towards economic recovery.

  Equal opportunity

  LefkeIT boasts a workforce where approximately 48% represent Black, Asian, and other Minority groups, while women constitute about 40% of our employees. Upholding our commitment to equal opportunities, we recognize and embrace the advantages of a diverse staff.; ; Diverse viewpoints serve as our foremost asset. With distinct backgrounds, experiences, skills, lifestyles, and beliefs, our team approaches challenges from varied perspectives. This diversity fosters a comprehensive outlook, enhancing overall performance. Moreover, diversity fuels innovation.; ; We prioritize inclusivity, ensuring every individual, irrespective of identity or role, feels equally valued and supported. Annual diversity training initiatives have significantly reduced turnover costs by mitigating internal conflicts, thus amplifying productivity and revenue generation. Our inclusive culture has facilitated access to diverse customer segments.; ; At LefkeIT, diversity permeates every aspect, from policy formulation to hiring practices, performance evaluations, promotions, and benefits. We offer coveted internships and robust training programs, enabling swift advancement into key roles within the organization through Continuous Professional Development (CPD) support and certification opportunities.

  Wellbeing

  LefkeIT prioritizes the well-being and development of our consultants, recognizing them as our greatest assets. We provide extensive support for their professional growth through training and certification opportunities, fostering long-term commitment and satisfaction among our team. Weekly standup meetings gather consultants from different projects to share insights, address challenges, and promote knowledge exchange. A dedicated mental health champion offers guidance and conducts regular sessions, particularly beneficial during periods of lockdown and transition back to the workplace. Line managers maintain open communication channels, encouraging team members to express both work-related and personal concerns. Feedback mechanisms, including questionnaires and interviews, facilitate ongoing monitoring of mental well-being, with 360-degree evaluations conducted biannually and at project completion. Annual medical assessments further contribute to assessing and supporting the mental health of our staff.

Pricing

• Price: £50 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide free initial consultation meetings and demonstration of services and solutions we can provide.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shifa.v@lefkeit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.