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Olive Jar Digital

Implementation

In this service, our expert implementation team supports your organisation with the implementation and delivery of cloud-based services. We make it easy for your organisation and tailor our services to meet your end goal, ensuring that any investment made into your organisation is beneficial and successful.

Features

  • Expert Guidance ensuring value added during cloud implementation
  • Adherence to continuous delivery principles
  • Agile methods utilised, aiding modern software building and deployment
  • Application implementation tailored to your business needs
  • Compliance with GDS security framework
  • Guidance in simplifying maintenance and support for lasting change
  • Performance analysis and data management
  • Expert support throughout entire transformation lifecycle
  • Analysis of ‘as is’ and ‘to be’ processes and systems
  • Service Transition, Management and Support

Benefits

  • Using our knowledge from many other Government projects
  • Implementing new tools and technologies reducing costs and time
  • Leading projects, ensuring delivery and risks known and mitigated
  • Reduced costs across digital services and agile teams
  • Increased successes in shorter time frames from your Agile teams
  • Investments converted to open, accessible cloud-based applications
  • Improved processes allowing for superior scaled delivery
  • Facilitate seamless flow of information through shared services
  • All implementation in adherence to GDS standards

Pricing

£400 to £1,000 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dos@olivejar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 3 6 1 2 7 0 9 1 2 4 3 2 5 5

Contact

Olive Jar Digital Bids Team
Telephone: 020 3289 8669
Email: dos@olivejar.co.uk

Planning

Planning service
Yes
How the planning service works
Please see our service definition document for full details
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Please see our service definition document for full details
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have in-house quality assurance testers. We ensure the correct resources are applied to the project with the right skill sets at the right time.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We provide: 1. onsite support teams 2. support desks at our office 3. "as and when required" support agreements which includes support such as, upgrades, changes and testing services. We work flexibly with the client to ensure support needs are met.

Service scope

Service constraints
No Contraints

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Weekend response times are agreed on a case by case basis.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide second and third line support. Our support costs are on a case by case basis.

We provide an Account Manager for every client on all G-Cloud engagements. Their responsibility is to ensure that our customer objectives and goals are met. They address any issues with service delivery and they act as an escalation point of contact. They can be reached via phone or email, and will respond to any issues beyond the control of the team that are providing the service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
29/02/2024
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We have a Carbon Reduction Plan published on our website, which rolls out our roadmap to achieve Net Zero emissions by 2050.

We will support clients in minimising the contract’s environmental footprint by minimising travel (where appropriate), using digital collaboration tools. For example:
-Using Slack / Teams for continuous, open communications, agile ceremonies, and training delivery
-Virtual boards displaying project progress
-Conducting user research interviews via phone, video conferencing, email or other online means

Our practices will include:

Using an energy efficient office with:
-Maximum natural light
-Energy efficient lightbulbs
-Recycling points
-Easy commuting through public transport

Minimal, efficient, green travelling:
-Balance of home / remote / office working, using digital collaboration tools
-Booking multiple visits/meetings when travelling; maximising each trip
-Car sharing/public transport where possible
-Walking/cycling-to-work schemes

Going paperless:
-Moved our operations online from 2017 (e.g., SharePoint for file storage; e-signatures for contracts; induction/onboarding packs to digital formats)

Responsible disposals:
-Recycling packaging etc.
-Donating old laptops/equipment

Future Carbon Reduction initiatives that we are either planning or investigating include:
-Achieve ISO 14001 accreditation within the next 10 years
-Create and implement a green switching bonus/incentive scheme for working-from-home employees to encourage them to switch to renewable energy providers
-Encourage staff to use a green search engine like Ecosia which plants trees with each search
-Work with Carbon Neutral Britain to become a Certified Carbon Neutral Business, and offset any emissions we cannot reduce, or sponsor our employees to become members and offset their own personal emissions.
-Joining the SME Climate Hub to be a part of the discourse surrounding Net Zero along with other small businesses
-Sign up to SBTI and CDP

Covid-19 recovery

We are committed to helping local communities manage and recover from the impact of COVID, as demonstrated:

-We donated 20% of forecasted profits from an NHS / Health Education England contract to food banks
-Over the last 3 years we donated £75,000 to South-West charities

We will continue our commitment throughout the delivery of this contract (where the contract allows) by:
-Hiring and upskilling those that find it difficult to find jobs because of COVID, in a variety of digital and business support disciplines
-Promoting volunteering for staff members to support community organisations

Tackling economic inequality

Where contracts allow, we will recruit apprentices, use our Olive Jar Academy to provide free training, and collaborate to deliver initiatives such as ‘Codebar’ which introduces people to the tech world as a potential career path, with mentoring.

We will continue ensuring that digital services cater to those with disabilities, accessibility needs, low digital skillsets/confidence, reducing inequality. For example, services we’ve delivered include:
-Offline capable single page application tolerating connectivity issues. Suitable for low tech users
-Modern browser enabling text-to-speech conversions; and customisable colour, contrast and font size
-Helpline; for those digitally-excluded
-Simple, easy-to-understand English; for non-native English speakers
-Independent accessibility audits and applying WCAG latest accessibility standards

Equal opportunity

Olive Jar is proudly inclusive; committed to promoting equal opportunities, diversity, inclusivity and fairness; and develops, promotes, and maintains practices conducive to these.

We have an Equality Diversity and Inclusion Policy in place when recruiting teams, reviewed every two years or when there are changes to legislation or other relevant policies.

Our staff get full employment rights from their first day. And we will ensure equality and inclusivity as demonstrated in past projects:

-37% of assigned resources identify as non-White (compared with UK’s <14% non-White population)
-38%:62% female-to-male ratio (compared with 17%:83% industry average)
-Work with resourcing partners with joint ethos to address technology industry imbalances, for example those that support women in technology.
-Non-discriminatory vacancy advertising, e.g., not mandating university degrees where the role does not require it
-Training/awareness via regular equality/diversity/inclusion training, extending training invitations to clients and their other suppliers

Wellbeing

All staff receive holiday, rest breaks, time off for emergencies, right to request flexible working, ‘keeping in touch’ initiatives (e.g., ’buddy’ programmes, virtual team games etc).

Wider wellbeing initiatives include:
-Dedicated mental health/wellbeing champion
-Free wellbeing support programme for employees and their families
-Mental health awareness training (invitations extended to clients and their other suppliers)

This is further supported by our inclusive and supporting practices:
-Professional development plans, mentoring, training, coaching programmes
-Recognising achievements; encouraging praise and positive feedback
-Valuing every opinion (e.g., we encourage company-wide votes on bid opportunities, marketing approaches etc.)
-Ongoing continuous improvement of all initiatives

Pricing

Price
£400 to £1,000 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dos@olivejar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.