Hitachi Solutions

Microsoft Dynamics 365 Application Services

Hitachi Solutions provides end-to-end Microsoft Dynamics 365 services, from health checks to ongoing support. D365 implementation, testing, optimisation, change management, application management, agile. Dynamics support includes D365 helpdesk, incident management, license support, health monitoring, seamless ERP solution.

Features

• Consultancy, Implementation, and Support for Dynamics 365 solutions
• Business Case and Digital Strategy support tailored for Dynamics 365
• Configuration, Customisation, Integration, and Development for Dynamics 365
• Comprehensive Dynamics 365 training and support with SLAs
• Optimisation for all Dynamics 365 versions, ensuring peak performance
• Seamless deployment of new developments and extensions
• Increase user adoption through tailored training programmes
• Agile addition of modules and functional processes as needed
• Support for creating and managing new legal entities in Dynamics365
• Functional impact assessments of Microsoft updates with testing services

Benefits

• Enhanced efficiency and productivity with Dynamics 365 solutions.
• Tailored support for business case and digital strategy development.
• Customised configurations and integrations for specific business needs.
• Comprehensive training and ongoing support with SLAs.
• Optimised performance across all Dynamics 365 versions.
• Smooth deployment of new developments and extensions.
• Increased user adoption through tailored training programs.
• Agile addition of modules and functional processes as required.
• Agile addition of modules and functional processes as required.
• Proactive assessment and testing of Microsoft updates for minimal disruption.

£435 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hsuk-enquiries@hitachisolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

236521188936527

Contact

Hitachi Solutions Enquiries
0203 198 5136
hsuk-enquiries@hitachisolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Dynamics 365 streamlines processes, enhances productivity, and drives growth. It offers pre-built solutions for sales, customer service, marketing, finance, and operations, with customization options. Power Platform empowers users to build tailored solutions, multiplying technical capacity. Seamlessly integrating with Dynamics 365, it evolves to meet changing business needs. Both operate as Software-as-a-Service platforms, ensuring seamless access from anywhere. Microsoft publishes changes and deprecations, allowing time for adjustments.
• System requirements: Customers must have an Azure tenant.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We typically respond within 30 minutes depending on the incident categorisation and prioritisation as defined in a tailored service level agreement (SLA) per service.; The tailored SLA also defines the agreed hours of support service available which can range from 24x7 to weekdays 09:00 to 17:00.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our IT Service Management process aligns with ITIL v4 standards and adheres to quality principles outlined in ISO9001, ISO27001, and ISO27701. Our extensive services cover incident investigation, service desk support, change controls, service and supplier management, consultancy, hosting and cloud services, solution upgrades, and training. We customise our support to meet user needs, offering various support levels as requested by clients. This includes first, second, and third line support, along with different coverage hours such as UK business hours, extended business hours, US business hours, and 24/7 support. We provide real-time telephone support, email support, and on-call assistance, with costs tailored to match client requirements. Each engagement features a dedicated account manager, supplemented by a cloud support engineer or technical account manager as needed.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Microsoft provides several resources to help users get started with Microsoft Business Applications:; *Quick Start Guides: Microsoft offers Quick Start guides for all of its popular Microsoft 365 apps.; *Partner Resources Guide: This guide provides Business Applications partners with a high-level description of each of the key partner programs and resources provided by Microsoft.; *Business Applications Partner Activities: These activities provide partners with funding to deliver standardized, partner-led pre-sales, migration, and post-sales activities to customers.; *WorkLab Guides: Users can explore WorkLab guides for Dynamics 365.; Please also see:; • https://support.microsoft.com/en-us/office/microsoft-365-quick-starts-25f909da-3e76-443d-94f4-6cdf7dedc51e; • https://techcommunity.microsoft.com/t5/business-applications-for/new-business-applications-partner-resources-guide/td-p/3928203; • https://techcommunity.microsoft.com/t5/partner-news/fy24-business-applications-partner-activities-incentives/ba-p/3955971; • https://www.microsoft.com/en-us/dynamics-365
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: When the contract ends, your access to Microsoft services, applications, and data go through multiple stages before the subscription is fully turned off, or deleted:; 1. Expired Stage (30 days): Users have normal access to applications and files.; 2. Disabled Stage (90 days): Data is accessible to admins only. Users can’t access applications. Admins can access the admin centre to buy and manage other subscriptions.; 3. Deleted Stage: After the 90-day retention period ends, Microsoft disables the account and deletes the customer data.; During the term of an active subscription, a subscriber can access, extract, or delete customer data stored in your applications. Dynamics 365 data can be exported to Excel in a static worksheet, dynamic worksheet, or PivotTable. In Dynamics 365, there is also a distinction between structured/semi-structured and unstructured documents:; - Structured/Semi-structured Documents have predefined fields, tables, and checkboxes in consistent locations. Examples include invoices, delivery orders, tax forms, and medical tests.; - Unstructured Documents are free-form format documents with no set structure. Information is usually in paragraphs. Examples include contracts, statements of work, and letters.; For more information on data extracts for Microsoft Business Applications, visit:; - https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/import-export-data; - https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/export-manage; - https://learn.microsoft.com/en-us/power-platform/admin/self-service-analytics; - https://learn.microsoft.com/en-us/power-bi/visuals/power-bi-visualization-export-data?tabs=powerbi-desktop; - https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires
• End-of-contract process: Microsoft is governed by strict standards and follows specific processes for removing cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. In our Online Service Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.; ; Please see Data Protection Addendum for full and up to date details about how Microsoft manages your data. https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?lang=1

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Microsoft offers distinct experiences on mobile and desktop devices for Microsoft Business Applications. On desktop, users access the full suite of features, while the mobile app provides a streamlined interface for essential tasks and allows for offline working when there isn't network connectivity.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: *Dynamics 365: Sales, Customer Services, Field Service, Finance & Operations, and Human Resources other other Dynamics 365 applications are each tailored to the specific function, providing relevant tools and features.; *Power Platform: The interface is designed to be user-friendly, allowing even non-technical users to create powerful applications.; ; https://dynamics.microsoft.com/en-gb/what-is-dynamics365/; https://www.microsoft.com/en-gb/power-platform/
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: *Accessibility Tools & Features: Microsoft provides a range of accessibility tools and features for people with different needs. These include tools for people who are blind, colour blind, or have low vision; those who are hard of hearing, have hearing loss, or are deaf; and those with dyslexia, seizures, autism, or other cognitive differences.; *Disability Answer Desk: Microsoft offers a Disability Answer Desk that provides product support for customers with disabilities, including Microsoft Office, Windows, and Xbox.; *Microsoft 365 Accessibility: Microsoft 365 apps integrate seamlessly with assistive technologies and accessibility settings on most devices. Some applications offer built-in Ease of Access settings and Learning Tools to enhance reading and writing experiences for people of all abilities.; *Accessibility Training and Resources: Microsoft provides accessibility training essentials and videos to support colleagues, classmates, friends, and family members with disabilities.; • https://www.microsoft.com/en-us/accessibility/; • https://www.microsoft.com/en-us/Accessibility/disability-answer-desk; • https://www.microsoft.com/en-us/accessibility/microsoft-365; • https://www.microsoft.com/en-us/accessibility/approach; • https://support.microsoft.com/en-us/office/accessibility-support-for-microsoft-365-apps-03eb6c04-8e13-44ff-b042-955ad15b3975
• API: Yes
• What users can and can't do using the API: Microsoft Business Applications offers several customization options to tailor it to your organization’s unique needs. ; ; Direct API Integrations:; The Microsoft Business Applications SKD and API offers a rich set of capabilities for developers to interact with the platform’s data and functionality. This covers all element of the platform allowing developer to build on top of Business Applications.; ; Custom Connectors:; Purpose: Custom connectors act as wrappers around REST APIs, enabling seamless communication between Dynamics 365 and external services.; Use Cases: You can create custom connectors for APIs you manage or popular public APIs.; Integration: These connectors empower Logic Apps, Power Automate, and Power Apps to interact with the specified APIs.; ; Custom APIs:; Functionality: Microsoft Business Applications supports creating custom APIs, allowing external applications to invoke specific actions.; Usage: You can call plugins from custom APIs, extending the platform’s capabilities.; Configuration: Set up custom API requests, parameters, and responses within DataVerse.; ; Connections:; Entity Connections: Easily establish connections between records across most customizable business and custom entities within Dynamics 365.; ; https://learn.microsoft.com/en-us/connectors/custom-connectors/; https://learn.microsoft.com/en-us/rest/api/power-platform/
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Microsoft Business Applications offer a variety of ways for customers to customize their solutions both with minimal development using low code capabilities and traditional development techniques.; *Power Platform: Microsoft Power Platform (which includes Power BI, Power Apps, Power Automate, and Copilot Studio) allows users to build custom apps, automate workflows, develop virtual agents, and analyse data, all without needing extensive coding knowledge.; *Dynamics 365: Dynamics 365 applications provide a wealth of customization options. Users can create custom entities, fields, and forms; build custom workflows and business processes; and even develop custom plug-ins using .NET or extend using the API.; *Training and Learning Resources: Microsoft Learn offers a range of courses and learning paths that can help users understand how to customize and get the most out of their Microsoft Business Applications solutions.; ; Please also see:; https://learn.microsoft.com/en-us/dynamics365/guidance/implementation-guide/extend-your-solution-scenarios; https://learn.microsoft.com/en-us/power-apps/

Scaling

• Independence of resources: Microsoft Business Applications ensure performance with cloud-based solutions leveraging Microsoft Azure. Dynamics 365 dynamically adjusts capacity, scaling seamlessly. Continuous performance monitoring and adjustments maintain optimal service. With a global network of data centers across 17 locations, including the UK and EMEA, data residency and compliance needs are met. This scale allows customers to choose their data center region, ensuring reliable service delivery and mitigating the impact of demand on users.

Analytics

• Service usage metrics: Yes
• Metrics types: Microsoft’s commitment to service availability through a financially backed 99.9% uptime Service Level Agreement (SLA).; ; The monthly uptime percentage for a calendar month is calculated using the formula where downtime is measured in user-minutes; that is, for each month, downtime is the sum of the length (in minutes) of each incident that occurs during that month, multiplied by the number of users impacted by that incident. Downtime doesnt include scheduled downtime, the unavailability of service add-on features, the inability to access the service due to your modifications of the service, or periods where the scale unit capacity is exceeded.; ; https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Microsoft Business Applications provide several ways for users to export their data: ; Records can be exported into to a variety of formats including Excel, PDF, CSV, XML, TIFF and Word. Exporting to Word and Excel is a standard feature within Dynamics 365. ; ; Data can be exported directly into Azure Data Lake / Fabric Storage for your organization's business needs.; ; Alternative the API, prebuild or custom connectors can be used to export data or integrate with external systems.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Microsoft Excel: Data can be exported as a workbook/PivotTable.
  • Text-Only(Tab-Delimited)
  • Extensible Markup Language (XML)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel Workbook (.xlsx)
  • Comma-Separated Values (.csv)
  • XML Spreadsheet 2003 (.xml)
  • Compressed (.zip)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Microsoft Business Applications ensure compliance with the government's 1st cloud security principle for data-in-transit protection through encryption, secure protocols, strong cipher strength, and public certificates. Encryption technologies safeguard data during communication between client and Microsoft servers. Inter-data center communications utilize secure protocols like TLS or IPsec. Exchange Online employs TLS 1.2 with 256-bit cipher strength. Public certificates, issued by Microsoft IT SSL using SSLAdmin, uphold confidentiality with a minimum length of 2048 bits.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Microsoft Business Applications prioritize data protection within the network through robust measures. Adopting a Zero Trust model, Microsoft ensures strong authentication, verifying identities with policies for app and data access. Data protection strategies safeguard sensitive data from corruption, compromise, and loss, maintaining availability and managing data lifecycles. Encryption and secure protocols shield customer data in transit, employing TLS or IPsec for inter-data center communications. Continuous monitoring and threat protection under the Zero Trust model prevent and mitigate data breaches. This comprehensive approach fortifies authentication, defends against network layer attacks, and secures data throughout its journey.

Availability and resilience

• Guaranteed availability: Microsoft’s commitment to service availability through a financially backed 99.9% uptime Service Level Agreement (SLA).; ; The monthly uptime percentage for a calendar month is calculated using the formula where downtime is measured in user-minutes; that is, for each month, downtime is the sum of the length (in minutes) of each incident that occurs during that month, multiplied by the number of users impacted by that incident. Downtime does not include scheduled downtime, the unavailability of service add-on features, the inability to access the service due to your modifications of the service, or periods where the scale unit capacity is exceeded.; ; please see https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services
• Approach to resilience: Microsoft's datacentre setup is designed to be resilient and align with the UK Government's 2nd Cloud Security Principle "Asset Protection and Resilience". ; * Redundant Architecture: Microsoft online services achieve service resilience through redundant architecture, which involves deploying multiple instances of a service on geographically and physically separate hardware. This provides increased fault-tolerance for Microsoft online services.; * Data Replication and Automated Integrity Checking: Data replication and automated integrity checking are also part of Microsoft's strategy to ensure service resilience.; * Compliance with UK G-Cloud: Every year, Microsoft prepares documentation and submits evidence to attest that its in-scope enterprise cloud services comply with the 14 Cloud Security Principles of G-Cloud. This gives potential G-Cloud customers an overview of its risk environment.; * ISO/IEC 27001 Certification: The compliance process relies on the ISO/IEC 27001 certification. A Government Digital Service(GDS) accreditor then performs several random checks on the Microsoft assertion statement, samples evidence, and makes a determination of compliance.; * UK OFFICIAL Data: The appointment of Microsoft services to the Digital Marketplace means that UK government agencies and partners can use in-scope services to store and process UK OFFICIAL government data.; Please see:; • https://learn.microsoft.com/en-us/compliance/assurance/assurance-resiliency-and-continuity; • https://learn.microsoft.com/en-us/compliance/regulatory/offering-g-cloud-uk; • https://learn.microsoft.com/en-us/azure/compliance/offerings/offering-uk-g-cloud; • https://azure.microsoft.com/en-us/blog/trusted-cloud-security-privacy-compliance-resiliency-and-ip/; • https://azure.microsoft.com/en-us/blog/easing-compliance-for-uk-public-and-health-sectors-with-new-azure-blueprints/
• Outage reporting: Microsoft offers various avenues to report service outages for Microsoft Business Applications and Azure Cloud:; ; Public Dashboard: Users access a public dashboard to monitor service health, with detailed information available on the Service Health page.; API: The Service Communications API in Microsoft Graph provides health status and message center posts for Microsoft cloud services, and the Events API offers outage-impacted resource details for Azure.; Email Alerts: Users receive email notifications for new incidents and status changes, with Service Health alerts available for automatic email notifications about service issues.; Additionally:; ; Mobile Push Notifications: Configure Service Health alerts for urgent issues to receive push notifications via the Azure mobile app.; IT Service Management Tools: Integrate Service Health alerts with existing ticketing systems and ITSM tools using webhooks or ITSM integration.; Power BI Notifications: Enable incident notifications in Power BI to receive emails for service disruptions or incidents via the admin portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Hitachi Solutions authenticates users using Microsoft Azure's Azure Active Directory (AD), offering multi-factor authentication and role-based access control. For individual Buyer engagements, specific data security controls are established, including access management for Hitachi team members. Processes for requesting, auditing, and revoking access are integrated into the team member onboarding/offboarding process, ensuring timely adjustments. Hitachi collaborates with clients to define appropriate security controls, aligning with industry best practices and client objectives.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 17/02/2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our employees are directed and required to adhere to Hitachi Solutions' security policy and standards. These policies aim to protect the confidentiality, integrity, and availability of physical assets and electronic information, including data hosted on behalf of our clients. This ensures that contractual obligations are fulfilled and that Hitachi Solutions UK remains compliant with applicable laws and regulations.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow the Operational Security Assurance (OSA) framework for Microsoft cloud services, integrating insights from the Microsoft Security Response Centre. Adhering to OSA guidelines, we ensure stringent security standards in operational activities, proactively managing security updates with Azure's deployment systems. Our global 24x7 incident response swiftly mitigates security incidents, with transparent interfaces fostering collaboration. We track service components and assess changes for security impacts, maintaining infrastructure integrity. Core activities include change request initiation, validation, assessment, planning, approval, execution, status reporting, and post-implementation review through the ITILV4 Service Desk.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: HS follows ITIL for Vulnerability Management, reinforced by ISO9001 and ISO27001 standards. Regular health checks, audits, and collaboration with CREST-approved NCC Group ensure robust vulnerability management. We use Microsoft Azure tools, Nessus, Qualys, and Verisign for scanning and analysis, swiftly deploying patches based on threat assessments from reputable sources and industry reports.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: At Hitachi Solutions, our vigilant monitoring ensures system availability and performance. We conduct automatic checks and alerts for critical issues such as Ping/Port Availability, HTTP status, and database services. Trend alerts track CPU and memory usage, storage capacity, and response times. This extensive monitoring detects anomalies and compromises swiftly. Our rapid incident response minimizes downtime, leveraging established protocols and an experienced team to safeguard systems and data.
• Incident management type: Supplier-defined controls
• Incident management approach: At Hitachi Solutions, our incident management is led by the ITIL V4 Service Desk, coordinating incidents until resolution. With 100+ service experts, we ensure seamless support for hardware and software. Customers report incidents via portal, email, or phone, ensuring a Single Point of Contact (SPOC). We guarantee resolution within agreed service levels:; ; P1:Critical Impact – RESP: 30 mins, RES: 4 hrs; P2:Significant – RESP: 1 hr, RES: 12 hrs; P3:Medium – RESP: 2 hrs, RES: 24 hrs; P4:Low – RESP: 4 hrs, RES: N/A; ; We analyse trends for permanent fixes through Problem Management, ensuring proactive resolution and service enhancement.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks:
  • Central Digital and Data Office
  • National Cyber Security Centre(NCSC)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Hitachi Solutions is committed to carbon neutrality at all our sites by 2030 and we are working to achieve Net Zero across our value chain by 2050. Our carbon footprint is validated externally, and we are working with a science-based reduction plan. Our environmental management system is compliant with ISO14001.; ; Carbon Neutral Projects – Working in partnership with our customers.; We aim to deliver carbon neutral projects. This requires working in partnership with our customers to minimise our impact. From the outset we’ll work with you to forecast our programme emissions and establish a baseline allowing us to set ambitious project emissions goals. Next, we’ll work to embed sustainable practices into our project delivery. This approach helps us to reduce our impact and we will typically offset all residual emissions by investing in Verified Carbon standard projects. We collaborate closely on sustainability with our customers sharing knowledge throughout our engagement.; ; Sustainable Solutions; We have aligned our solution approach with the Greening Government Commitments and the GDS Technology Code of Practice, to ensure we meet user needs in a sustainable manner. All our consultants (both technical and delivery) complete green coding training to understand the principles of sustainable software delivery and are certified with the Green Software Foundation’s Green Software for Practitioners exam.; ; Our team follow the “Well Architected Framework” approach that incorporates lean, user centric design methodology. With effective user research, we help deliver process and resource efficiency and ensure this is implemented as an integral part of our solutions.; ; We deliver our projects where most effective. We work closely with our customers to ensure that our sustainability policy meets your business requirements, working remotely where possible and minimising travel when necessary. For transparency we provide a comprehensive report on all our sustainability related activities and performance against targets.

  Covid-19 recovery

  Hitachi Solutions has a hybrid working set-up granting our people flexibility around both business and personal requirements, reducing barriers to employment for those with additional responsibilities, improving productivity and employee satisfaction whilst heightening our business resilience to disruptions such as public health crises like COVID-19. ; ; We continue to support the ongoing physical and mental health of our people who may still be impacted, or have loved ones impacted by COVID-19 and/or associated illnesses such as ‘Long COVID. We continue to improve understanding of how these illnesses have impacted, and still impact people today, strengthening our ability to respond effectively to similar situations in the future. ; ; Building upon our ad-hock digital skills sessions, we are introducing a new ‘Digital Ally’ programme which aims to reach thousands of digitally excluded individuals across the UK and work towards equitable and accessible inclusion for all. We have a specific focus on areas where there are significant skill gaps, poverty, marginalisation or accessibility challenges across the UK, and in our European sites. ; ; Collaboration is key to meaningful impact across communities in the UK, as is illustrated in our partnership with Manchester Young Professionals (MYP) allowing us to contribute to the vibrant and expanding network of professionals in Manchester through visible presence, mentoring, talks and upskilling. ; ; We use our expertise and position in the market to support non-profit organisations. In 2023 we completed a Pro-Bono project for UK based charity Young Lives vs Cancer, and are currently supporting our charity partner Mind, the UK’s leading Mental Health charity with a CRM pro-bono project.

  Tackling economic inequality

  Hitachi is dedicated to ensuring that inclusivity, accessibility and equity are at the heart of digital transformation, innovation and future technology. ; ; At our core, nurturing young talent and early careers is a source of immense pride. Our dedication extends through work experience sessions, internships, and graduate schemes across the UK and Europe showcasing our commitment to fostering future talent. ; ; - The SPACE program offers paid, project-based roles alongside top consultants, engaging participants in global Microsoft Technology projects. ; - Our Graduate Learning and Development program offers a fast-track into IT consultancy, exposing individuals to diverse, large-scale projects across industries, alongside top-level consultants worldwide. ; - Our Work Experience programme has been revamped to align with our mission of reducing the barriers to those in deprived areas or from marginalised groups, supporting accessible and equitable opportunities to those who would often face barriers gaining access or exposure to the tech industry. These programs aim to offer valuable exposure to the technology sector, guiding young talent toward potential career paths.

  Equal opportunity

  At Hitachi, our commitment to diversity, inclusion, and equity is ingrained in our culture and ethical values. We champion this commitment through impactful initiatives such as our DEI programme, our diverse recruitment panels and our Enlightening Talk series helping to raise awareness and understanding of different and important topics such as inclusion, discrimination, volunteering, wellbeing and mental health. ; ; We're dedicated to narrowing the disability employment gap, proudly standing as a Disability Committed Employer. ; ; Our ethical standards extend to suppliers who share our values. Aligned with government initiatives like the Good Work Plan, we advocate for Fair and Decent Work. As a Living Wage and Disability Committed Employer, we follow the Mental Health at Work Commitment. ; ; Our Diversity, Equity and Inclusion Open Space Forum (DEI OSF) operates independently of the leadership team, driving cultural improvements that embrace diverse backgrounds. Recently enhanced, it now extends to 4 Employee Resource Groups (ERGs) providing spaces of mutual understanding for Women, Disabled/Neurodivergent individuals, different ethnicities, backgrounds and cultures, and those who identify as part of the LGBTQIA+ Community and their allies. Their feedback to the DEI OSF fosters an environment where everyone’s voice is heard and valued whilst granting a sense of belonging at Hitachi. ; ; We are proud to be recognised as a Great Place to Work® certified company. Over 93% of people saying are treated fairly regardless of their race, age or gender. 85% of people feel like they can be their authentic selves at work and 86% would strongly endorse Hitachi Solutions as a great place to work.

  Wellbeing

  At Hitachi Solutions, our teams' wellbeing is our highest priority, stemming from a genuine care for our people. We've established a network of certified Mental Health First Aiders across our European and UK sites, providing accessible support, proactive assistance, and guidance toward necessary support services. ; ; Our Wellbeing Advocates curate a diverse calendar of initiatives, from virtual group sessions to wellbeing walks and mental health training. We're introducing short sessions like workplace meditation and yoga to aid stress relief.; ; In 2023, we launched the KOROKO Podcast; an internal platform where our team members openly share their personal experiences with the aim to emphasise our common humanity and the universality of facing tough situations. We celebrate and encourage an environment where openness and vulnerability are embraced.; ; In Mental Health Awareness Week 2024 we launched ‘HiWell’, a new wellbeing app empowering our people to manage their own wellbeing by equipping them with insight and tools to help monitor and manage the following areas: career, mental health, physical health, finance and relationships. This engagement also provides Hitachi Solutions with valuable anonymous data proactively informing us of real concerns and areas we can address as business to help minimise the impact of poor wellbeing on our people, our business and wider society. Every month we respond to the current trend and host a relevant, meaningful wellbeing session addressing ‘current needs’.; ; We are proud to be recognised as a Great Place to Work® certified company. Creating and maintaining a culture that provides an advantageous and enjoyable experience for our employees always will be a high priority.

Pricing

• Price: £435 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hsuk-enquiries@hitachisolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.