SOFTWAREONE UK LIMITED
SoftwareOne + AliBaba Migration Service
The Cloud Migration Service team has deep end-to-end migration experience to provide a seamless experience. The service includes architecture design, native service service selection, consulting and implementation services. The team enables customers to migrate their systems in an efficient and cost effective manner as they begin their digital transformation journey.
Features
- Pre-migration architecture and service discovery
- Architecture designs including Account, Network and Security
- Migration solutions designs for databases, middleware, storage etc
- Migration support for cloud environments and Alibaba services
- Cutover support, planning and implementation
Benefits
- Assessment of existing architecture, data and integrations
- Understand value of existing applications and any updates/renewals/replacements
- Ensure correct sizing of cloud resources in destination environment
- Migration tooling accelerates workload replication
- Test migrated services with no risk to existing applications
- Increases migration confidence and speed
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at technology-products.uk@softwareone.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
2 3 7 0 0 7 7 1 2 1 0 0 6 0 5
Contact
SOFTWAREONE UK LIMITED
Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes
- Support response times
-
Business Critical < 15 Minutes.
Production system down <40 minutes
Moderate impact <4 hours
Minor impact <8
General Question <18 hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AAA
- Web chat accessibility testing
- Screen Readers (JAWS,NVDA,Voice Over). Keyboard-Only Voice Control (Dragon,Voice Access) Screen Magnifiers Switch Devices
- Support levels
-
Software One provide several levels of support from Alibaba Cloud depending on the SLA that our customers require. There are four levels of support available Selected, Premium, Elite & Flagship. A dedicated TAM is provided a part of the Premium to Flaship support packages. Technical account managers (TAM) can be provided to customers who require them for an additional charge as required for specific project delivery.
Support charges are based upon a percentage of the customer cloud consumption as below. Minimum spend of $2000/Month 10% of monthly Cloud charges for the first $0-$105,000
7% of monthly Cloud charges from $105,000-$410,000
5% of monthly Cloud charges from $410,000 - $800,000
3% of monthly Cloud charges over $800,000 - AI chatbot
- Yes
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Alibaba
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £1,500.00 | £650.00 |
| Associate business architect | £1,700.00 | £800.00 |
| Business architect | £1,850.00 | £950.00 |
| Lead business architect | £2,100.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,700.00 | £800.00 |
| Senior data architect | £1,850.00 | £950.00 |
| Chief data architect | £2,100.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,700.00 | £800.00 |
| Senior enterprise architect | £1,850.00 | £950.00 |
| Lead enterprise architect | £2,100.00 | £1,150.00 |
| Principal enterprise architect | £2,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,700.00 | £800.00 |
| Solution architect | £1,850.00 | £950.00 |
| Senior solution architect | £2,100.00 | £1,150.00 |
| Lead solution architect | £2,400.00 | £1,300.00 |
| Principal solution architect | £2,600.00 | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- TUV Sud
- ISO/IEC 27001 accreditation date
- Thursday 16 October 2025
- What the ISO/IEC 27001 doesn’t cover
- All services are in scope of the certification
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- TUV Sud
- ISO 9001 accreditation date
- Monday 5 May 2025
- What the ISO 9001 doesn’t cover
- All services are in scope of this certification
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 15cbc1cf-ea0b-47d9-a290-c9a7bad9b9ed
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- Yes
- Any other security certifications
-
- ISO27701
- ISO27017
- SOC2 Type 2 Report
- SOC3 Report
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at technology-products.uk@softwareone.com.
Tell them what format you need. It will help if you say what assistive technology you use.