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BLUE PRISM LIMITED

SS&C Blue Prism Enterprise Robotic Process Automation (RPA) & Intelligent Automation (IA) platform

SS&C Blue Prism Enterprise software emulates how humans use existing applications and systems to automate a wide range of operational and business processes through Robotic Process Automation (RPA) and Intelligent Automation (IA). The solution is delivered for self-installation and configuration within your own cloud instance.

Features

  • Frictionless Automation of IT & Business Process
  • On Demand Hosted Intelligent Robotic Process Automation (iRPA)
  • Infrastructure, Application and Process Agnostic
  • On Premise Delivery via your own Cloud instance
  • Flexible commercial models
  • Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue
  • Integrated Intelligent Orchestration, Scheduling and Management
  • Automation Component Library with access to Distributed Digital Objects
  • Extensible functionality for OCR, ICR, Cognitive, Machine Learning & NLP
  • Complete Intelligent Robotic Process Automation for Hyper Automation

Benefits

  • Reduces operating costs
  • Increases efficiency
  • 100% accuracy & consistency
  • Industry leading productivity 24x7x365
  • Accelerated digital transformation
  • Improved customer experience / enhanced citizen/patient outcomes
  • Optimised shared virtual resource
  • Faster process & task execution
  • Security, auditory and regulatory compliance (ISO27001 and SOC2 II Accredited)
  • Instantly Scalable Resource on Demand

Pricing

£5,520 to £11,592 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 3 7 3 6 9 6 5 0 7 0 0 2 3 1

Contact

BLUE PRISM LIMITED Mark Lockett
Telephone: 07917 588254
Email: mark.lockett@sscinc.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
BPM, ERP, ITSM, CRM and multiple Clinical Systems such as EMR and EHR,
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
When installing the SS&C Blue Prism applications into an environment, customers must adhere to the minimum system requirement as stated in the technical architecture documentation.
System requirements
Interactive Client, Runtime Resource, Application Server, Database Server, Web Server

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 Response within one hour. Blue Prism will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours.

Priority 2 Response within four hours. Fault resolved by the end of the following three Business Days.

Priority 3 Response within one Business Day. Bug fix scheduled for the next available release.

Priority 4 Blue Prism shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
SS&C Blue Prism customers are supported by all in-house resources. Production Support is mandatory for SS&C Blue Prism Enterprise solutions and represents a 15% uplift to the total cost. Production Support: All customers have access to our full database of online troubleshooting and training resources and can open cases using the customer web portal. It includes authorisation for up to 10 contacts to open support tickets and guaranteed email support during normal business hours for the country of purchase. For urgent issues (P1), our support staff will respond within one hour. You will also receive access to our online support resources and community forums.

Business Critical Support: This is designed to meet the needs of customers who have deployed mission-critical automations, guaranteeing 24x7 support and availability and prompt response time and resolutions. In addition to quarterly meetings and regular reviews of support cases, you will benefit from a designated support team who will be familiar with the specifics of your deployment and can quickly provide customised support to ensure that you are receiving the maximum benefit and success from your Blue Prism investment.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Blue Prism University contains a free training curriculum available to anyone who registers.

Available courses include Product Induction, Foundation learning and more. These courses are offered online (CBT) via our Portal and cover the full suite of Blue Prism platform tools.

On-site, in-person training is also available via our third party training partners.

Consult Blue Prism's website for a full listing of all accredited training partners.

In addition to this, comprehensive documentation covering all aspects of Blue Prism is provided electronically via the Blue Prism customer portal.

Blue Prism also provides a customer forum and knowledge base to encourage collaboration, support and idea sharing.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Searchable Knowledgebase accessible via internet using web browser.
  • Online Customer forum accessible via internet using web browser.
End-of-contract data extraction
SS&C Blue Prism does not pertain or archive data used by automations during processing.

Audit logs are exportable as .CSV.

SS&C Blue Prism Automation process designs are exportable as XML based export formats.
End-of-contract process
As this solution would reside on the customer's own private cloud infrastructure, any data can be retained and maintained by them,

For On-Premise solutions, access to support services and updates ceases on end of contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
SS&C Blue Prism tools are installed locally within your cloud environment. Some components are accessed via a web browser.
Accessibility standards
None or don’t know
Description of accessibility
SS&C Blue Prism is committed to making all software accessible for users. The following functionality is available:
- Keyboard navigation (Movement of existing stages within the design canvas, Zooming in/out on the design canvas)
- Configurable text sizing and colour (Adjustable font size for all stage text, Adjustable text colour of text in design studio canvas)

Within our Hub application, user interfaces provide larger fonts by default and interfaces that can be tabbed through more easily for more effective keyboard navigation.
Accessibility testing
Our user interfaces have been designed to be intuitive and easy to use. The component library that we utilize to build our browser-based interfaces is being constantly enhanced based on user feedback and improving accessibility toward recognized guidelines (such as WCAG 2.1 AA) is part of our ongoing product roadmap. SS&C are committed to making our technology as accessible as possible, and it’s our ambition to expand the number of accessibility features as we continue to deliver future updates to our browser-based products.
API
Yes
What users can and can't do using the API
SS&C Blue Prism can expose any object or process via SOAP/REST requests to enable external applications to call automations, and can interact with existing applications and services API in various manners, including a built in REST capability.

SS&C Blue Prism digital workers are not limited to interacting with target applications via the GUI, and can also interact via API.

The Blue Prism Digital Exchange (DX) provides an online "marketplace" of prebuilt API integrations; these cover a variety of intelligent automation skills (learning, vision, problem solving, collaboration, planning & sequencing, and knowledge & insight) and enables drag-and-drop integration into ML/AI APIs offered by the likes of Google, Amazon, Microsoft, and even custom-built solutions.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
SS&C Blue Prism allows appropriately permissioned users to create custom automations suitable to the buyers needs as well as provide a host of administrative and operational functions to configure the environment specifically to the buyers needs.

Examples include (but are not limited to)

- Custom Process Discovery, Capture and Design
- User/Group/Role configuration
- Configure Operational and Business reporting
- Environment Configuration and Management

SS&C Blue Prism provides a variety of methods to do this suitable to the role and needs of the users or groups involved.

Scaling

Independence of resources
As this SS&C Blue Prism Enterprise instance would be provisioned on the customer's own private cloud, then it would be the customer's responsibility to provide a scalable and high performance environment to meet their individual needs.

It's the customer's operations teams' responsibility to monitor the solution continuously to proactively manage and/or resolve any service issues (or possibly by calling SS&C Blue Prism support helpdesk).

Analytics

Service usage metrics
Yes
Metrics types
SS&C Blue Prism provides a number of secure and auditable options for reporting metrics, KPIs and analytics.

Dashboard: An information dashboard is presented to each user. Its configurable and enables users to define and present graphical reports that are relevant to their role.

System MI: Provides the capability to analyse process execution data and return valuable insights regarding the process. The output can take various forms including XLS, DOCX, PDF, CSV, etc and external BI tools.

In process reporting: It is possible to use automation processes themselves to generate reports allowing the automatic generation of relevant information.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Appropriately permissioned users can export log and process data by accessing the cloud instance that they have chosen to host SS&C Blue Prism Enterprise.

Blue Prism Automations can also provide data exports as part of their operation in a number of formats and delivery mechanisms (such as as operational reports via email)
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Tab Delimited
  • Excel
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
SS&C Blue Prism Enterprise is hosted in the Client's Private Cloud instance. There is no transmission of data between SS&C Blue Prism and the Client.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
As this SS&C Blue Prism Enterprise solution is on premise and installed into the customer's private cloud, then please refer to the cloud providers availability metrics.
Approach to resilience
The SS&C Blue Prism Enterprise solution is designed, architected, delivered and managed as Enterprise class applications.

Further information on exactly how this is achieved is available from Blue Prism on request.
Outage reporting
SS&C Blue Prism provides a service status page as well as proactive service notifications via email to nominated customer contacts.

SS&C Blue Prism solutions provide various web based UI's to allow appropriately permissioned users to monitor, alert and resolve service outages as they occur.

SS&C Blue Prism Automations themselves can be configured to provide any technical or business notifications during operation, via any channel (email, web page, API call, pdf report, etc) to allow bespoke service outage, issue or exception reporting during processing.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Other forms of authentication utilised by Blue Prism includes secure key card applications used extensively by the NHS, DoD, etc.
Access restrictions in management interfaces and support channels
SS&C Blue Prism provides detailed software security features that enable a secure environment and methodology. These mechanisms result in the only Enterprise RPA platform that can withstand increasing regulatory compliance and non-repudiation requirements.
• Centrally managed user access control, limiting access to named individuals only
• Role based access according to the principle of least privilege
• Multi-Factor security, such that no individual can make changes without secondary approval
• A complete retrospective audit/changelog of all activity
• Segregation of environments with separate controls governing each
• Infrastructural security
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
12/07/2021
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC2 (Type II)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
In compliance with its ISO27001 SOC2 (Type II) obligations, SS&C Blue Prism conducts annual risk assessments and maintains disaster recovery/COOP plans to ensure continued functionality in the event of an emergency. Compliance is tracked a number of ways; Human Resources tracks employee compliance with required training, IT tracks employee compliance with hardware and software policies, and independent third-party audits are conducted annually to ensure compliance with ISO27001.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
SS&C Blue Prism offers an integrated Release Manager which applies structure, governance, and control to the Change and Release Management processes.

Release Manager controls the promotion of automations between environments as well as ensuring that this process is only carried out by authorised users, with all actions fully audited.

Every time a package is created or edited, this is recorded in the audit trail.

Customers with particularly strict information assurance requirements may have different Release Managers for each environment so that, for example, one user can create and export a Release from the Development environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We carry out full quality control on each release and release notes accompany each release. As the solution is installed locally within the Customer's cloud environment, SS&C Blue Prism doesn't have any visibility over potential threats to that private instance.
Protective monitoring type
Undisclosed
Protective monitoring approach
SS&C Blue Prism operates a comprehensive protective monitoring process across its services and internal operations.

In the interests of security, further details on these practices are available on request.

To date, all threats are identified and mitigated in our operations before they become an issue.
Incident management type
Supplier-defined controls
Incident management approach
Under Blue Prism's ISO/IEC 27001:2013 compliant ISMS, every single security Incident is logged, tracked, managed, and resolved under a documented process. Blue Prism operates a no-blame policy ensuring that all issues are immediately reported and the Incident Management process is initiated at point of reporting.

Blue Prism has a comprehensive IS strategy and documented policies across a number of areas such as employee vetting, etc.

Security and Vulnerability Assessments are carried out periodically which validate the appropriateness of controls which are in place and these include input validation and sanitisation; authentication and access control; audit; and management of sensitive information.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Tackling economic inequality

Blue Prism University is offered cost free to everyone, anywhere, anytime. You will receive world-class intelligent automation training and learn how to apply cutting-edge AI capabilities to automation. You'll also gain highly desirable RPA skills and the confidence to successfully deliver them. We are proud to offer free-to-access training for everyone to acquire digital skills which will help people improve their confidence to use technology for work, learning and daily life. Raising digital skills will help the UK move towards a high skill, high wage economy, benefitting individuals as well as the UK more widely, helping to tackle economic inequality.

Equal opportunity

Blue Prism University is offered cost free to everyone, anywhere, anytime, giving everyone the equal opportunity to gain digital skills. You will receive world-class intelligent automation training and learn how to apply cutting-edge AI capabilities to automation. You'll also gain highly desirable RPA skills and the confidence to successfully deliver them. We are proud to offer free-to-access training for everyone to acquire digital skills which will help people improve their confidence to use technology for work, learning and daily life.

Wellbeing

Blue Prism believes that understanding what affects our overall wellbeing as individuals, families, communities, and a nation is increasingly important for managing our social, environmental and economic value, and our overall impact as an organisation. Blue Prism software is designed with the future of work in mind and is intended to remove the monotonous and tedious tasks in people’s everyday work lives, enabling individuals to focus on higher value tasks, making their roles more rewarding and interesting and giving them back time to prioritise self-care and wellbeing.

Pricing

Price
£5,520 to £11,592 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 Day trial of platform available via registration on SS&C Blue Prism website.
Link to free trial
https://www.blueprism.com/free-trial/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.