AMBER LABS LIMITED

Process Automation

Amber Labs Process Automation Service specialises in streamlining your business workflows to enhance speed and efficiency. By leveraging advanced machine-led tools, we transform repetitive tasks into automated processes, delivering significant time savings and boosting productivity. Optimise your operations and accelerate your success with our cutting-edge solutions.

Features

• End-to-End Process Automation Design and Implementation
• Robotic Process Automation (RPA) Capabilities:
• Workflow and Decision Automation
• Digital Process Transformation Consulting
• Hybrid Process Automation
• Process Mapping and Optimization

Benefits

• Increased Efficiency and Productivity
• Cost Reduction
• Scalability and Flexibility
• Enhanced Accuracy and Compliance
• Data-Driven Insights and Analytics
• Robust and Reliable Support for Automated Systems

£376 to £1,696 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@amberlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

237513010693300

Contact

James Bennett
07852109808
sales@amberlabs.io

Planning

• Planning service: Yes
• How the planning service works: Our service follows a clear and effective 6 step process which is described in the Setup and Migration section below. Depending on the number of use cases to be implemented, and their complexity, our Engineers will estimate the duration and costs to progress each use case through our 6 step process. Our Delivery Leads will then provide a number of delivery options depending on required time frames and assessments of project constraints.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Amazon Web Services
  • Microsoft Azure Cloud
  • Google Cloud Platform

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Business Understanding -- We collaborate with you to understand your processes and identify automation opportunities. We define and agree on metrics such as efficiency gains, cost reduction, error rate, and user satisfaction.; Process Assessment -- We analyze your workflows to identify inefficiencies and suitable automation areas, validating business needs and feasibility.; Solution Designing -- We design a customized solution using RPA, BPM, or AI technologies, mapping process flows, and setting automation rules.; Prototype Testing -- We create a prototype to test functionality and refine the design in a controlled environment.; System Integration and User Training -- We integrate the automation into your IT infrastructure and train your team to manage the new system.; Deployment & Support -- Post-testing and training, we deploy the solution and provide ongoing support to ensure efficiency and adaptability to evolving business needs.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We begin by understanding your specific automation requirements and objectives. This involves detailed discussions to identify critical performance metrics and define acceptable thresholds for different processes.; Automated Testing: We employ automated testing tools to simulate real-world usage of the automation systems. This includes load testing to assess how the system performs under heavy loads and stress testing to determine its limits.; Manual Testing: Manual tests are conducted to evaluate the user experience and to catch issues that automated tests may miss, such as visual inconsistencies or usability problems.; ; We conduct benchmark tests to compare the performance of the automated processes against predefined standards and previous system performances. This helps in identifying performance improvements and regressions.; ; Key performance indicators (KPIs) such as response time, transaction volume handling capacity, error rates, and resource utilization are measured.; ; User Acceptance Testing (UAT): We engage end-users in the testing phase to validate the automation against business requirements. This step helps ensure that the automated solutions meet the practical needs of the business and are ready for deployment.; ; We continuously monitor the automated systems to identify any performance issues or areas for improvement. This evaluation allows us to optimise proactively, ensuring sustained performance and reliability.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our Automation processes can be deployed into cloud services that are owned and managed by Amber Labs. These can also be deployed into your own cloud platform. . If deployed into an Amber Labs Cloud Platform the processes will operate as Software As a Service and will be fully managed and maintained by Amber Labs. Terms and conditions of Amber Labs Managed processes can be provided on request.

Service scope

• Service constraints: There are no constraints to note.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our Web Chat Tool has been thoroughly tested with a range of Assistive Technology users.
• Support levels: We offer a variety of custom support levels tailored to the specific requirements of your automated processes, ranging from limited daily support periods to comprehensive 24/7/365 coverage. The necessary support level may vary based on the automation solution deployed, which can range from simple, batch-oriented tasks to complex, real-time operations.; Support Determination: The appropriate level of support will be determined based on the operational characteristics of each automation solution implemented. This includes considering factors such as process complexity, criticality, and expected transaction volumes.; Custom Service Level Agreements (SLAs): Different automation implementations may require unique SLAs. We will define specific SLAs during the project costing phase, ensuring that they are tailored to meet the operational demands and risk profile of each process.; Costing: Support costs are based on our Service Management Rates, which are detailed in our rate card. These rates are structured to provide flexibility and scalability, ensuring cost-effective support solutions that align with your business objectives and budget constraints.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Amber Labs, we are deeply committed to effective stewardship of the environment, aligning with our mission to fight climate change. Our predominantly remote and paperless way of working not only enhances efficiency but also significantly reduces our carbon footprint. By minimising the need for commuting and embracing digital solutions, we actively contribute to lowering greenhouse gas emissions, working towards our goal of achieving net zero emissions. Additionally, our company employees benefit from an electric vehicle scheme, further promoting sustainable transportation practices. Through our contracts, we harness our influence to instil environmental consciousness among staff, suppliers, customers, and communities, fostering a culture of protection and improvement to address the urgent challenges posed by climate change.

  Covid-19 recovery

  At Amber Labs, we prioritise a predominantly remote work setup, unless specifically requested by our clients. This approach not only grants our team greater flexibility but also serves as a proactive measure to mitigate health risks, including those associated with Covid-19. This adaptability not only benefits our valued staff but also aligns with the evolving needs of our clients, many of whom have yet to fully transition back to pre-pandemic office setups.; ; We create employment through our apprenticeship program. This scheme empowers young people from all backgrounds across the country to build meaningful careers in technology, by providing skill-building and employment pathways. Through our program, we not only bridge the digital and geographic divide but also cultivate a diverse and skilled workforce that drives innovation and social progress. ; ; In addition to our apprenticeship scheme, we're deeply committed to fostering employment opportunities through our graduate program. Geared towards technology graduates, this program is designed to pave the way for fulfilling careers in consulting, with a specialised focus on bolstering AI skills. We firmly believe that investing in such high-growth sectors equips individuals with the tools needed for remarkable success.; ; Furthermore, in recognition of the ongoing challenges posed by Covid-19 and other long-term health conditions, Amber Labs is dedicated to supporting affected employees through tailored accommodations. From flexible work hours to remote work options, and even adjustments in job responsibilities, we strive to create an inclusive and supportive environment where every team member can thrive.

  Tackling economic inequality

  At Amber Labs, we're committed to fostering economic inclusivity through our apprenticeship and graduate programs. Our apprenticeship scheme is designed to empower individuals from diverse backgrounds, providing skill-building opportunities and employment pathways in the technology sector. On the other hand, our graduate program specifically targets graduates in technology disciplines, equipping them with the expertise needed to thrive in high-growth industries like AI. In addition to these programs, Amber Labs initiates partnerships with inner-city schools to introduce students to technology careers, providing insights and connections with industry professionals and enhancing awareness of emerging technologies like AI from a young age.; ; Furthermore, Amber Labs proudly boasts a geographically diverse workforce drawn from all regions across the UK. By offering market-leading salaries, hybrid and flexible working arrangements, we demonstrate our commitment to creating an inclusive environment where everyone has the opportunity to succeed, regardless of their location or background.; ; In recognition of the economic challenges faced by many, such as the ongoing repercussions of Covid-19, Amber Labs is dedicated to providing support and accommodations. Whether through flexible work arrangements, remote work options, or tailored leave policies, we aim to ensure that individuals facing economic adversity have the opportunity to thrive in the workplace.; ; As an SME, we take pride in our continuous commitment to enhancing supply chain resilience and capacity.; ; Embracing innovation, including disruptive technologies like AI, we drive efficiencies and deliver higher quality goods and services, while also supporting the development of scalable and future-proofed methods within the supply chain. Cybersecurity is paramount, and we take proactive measures to identify and manage risks throughout the delivery process, including training for all our new consultants.

  Equal opportunity

  At Amber Labs, we are dedicated to reducing the disability employment gap and fostering equal opportunities within our workforce. Through our commitment to diversity and inclusion, we take proactive measures to increase the representation of disabled individuals in our contract workforce. Our interview processes are predominantly conducted remotely, ensuring accessibility and inclusivity from the outset. Additionally, we provide comprehensive support for disabled employees, including adaptations for remote working and accessible facilities, ensuring that they have the tools and resources needed to thrive in their roles.; ; Furthermore, we prioritise tackling workforce inequality through our performance management framework, which identifies areas for training and development for all employees. This framework ensures that individuals, including those from disadvantaged or minority groups, have access to opportunities for in-work progression and skills development relevant to our contracts. We use the information from this framework, and our knowledge on industry trends and client needs, to invest in continuous training for our consultants to ensure they remain up-to-date; this is funded internally to guarantee that our employees receive the necessary support to excel in their careers. Through these initiatives, we are committed to fostering an inclusive and equitable work environment where everyone has the opportunity to succeed.

  Wellbeing

  At Amber Labs, we prioritise the health and wellbeing of our workforce by taking proactive measures and fostering a supportive environment. We offer private medical insurance to all our employees once they have passed probation. Through initiatives like Perkbox, consultants have access to free mental health and physical health resources, along with discounts for gym memberships. Additionally, we advertise an HR inbox and provide a designated point of contact for those who wish to discuss mental health concerns, supplementing the line management chain for additional support and accessibility.

Pricing

• Price: £376 to £1,696 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@amberlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.