Gartner UK Ltd.

Cloud Consulting — Digital Leadership — Digital Workplace & Employee Experience Strategy

This service provides a comprehensive Digital Workplace, Employee Experience and End-User Computing vision and roadmap, helping clients to effectively incorporate new ways of working based on trends, end-user needs, personas into the organisation to exploit cloud and digital transformation. Defines the vision to drive business, increase efficiency and cut costs.

Features

• Support for Digital Workplace/EUC exploitation of cloud/digital opportunities
• Supporting analysis, research frameworks and work products
• Weekly status reports against agreed deliverables and timeframes
• Final presentation to executive stakeholders
• Outlines key market trends, opportunities and challenges
• Describes the Digital Workplace and EUC vision and objectives
• Describes the appropriate technology (device, platforms, applications, security)
• Identifies capabilities needed — governance and Digital Workplace/EUC CoE
• A cost model to develop a sustainable Digital Workplace
• A roadmap of actionable and prioritised recommendations

Benefits

• Supports exploitation of cloud and digital transformation
• Capitalise on emerging technology trends to transform the Digital Workplace
• Delivers a strategy for achieving business benefits of mobile
• Define how the workforce should access digital services
• Develop benefits and drivers (cost, speed-to-market and agility)
• Independent and objective support and assurance throughout
• Experienced practitioners, supported by Gartner’s toolkits, methodologies and research
• Appropriate positioning of tools, personnel and governance
• Enabling identified programme benefits and transition to cloud services

£165,800 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloudiii@gartner.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

237919688996568

Contact

gcloudiii@gartner.com
+44 (0)1784 431611
gcloudiii@gartner.com

Planning

• Planning service: Yes
• How the planning service works: Gartner provides research, best practice and advisory services supporting the fields under discussion. Gartner can, and will, advise on the appropriate product/product mix to deliver this requirement.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Gartner provides research, best practice and advisory services supporting the fields under discussion. Gartner can, and will, advise on the appropriate product/product mix to deliver this requirement.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Gartner Consulting engagements will be delivered on the basis of a further statement of work outlining assumptions specific to the client's unique situation and scenario.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: All support is included within the cost of the product including technical support related to the Gartner service/product. Additional support levels may consist of either a specified engagement manager (for Consulting engagements) or a client partner (for Research-based contracts).

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Certification Body of Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: 10/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We strive to minimise our environmental impact and to embed sustainable best practices into our operations through: (1) Promoting sound environmental management policies and practices in work carried out by or on behalf of Gartner (2) Increasing awareness of environmental responsibilities among associates (3) Working with agencies locally, nationally and internationally to promote appropriate environmental policies (4) Minimising waste and pollution and operating effective waste management (5) Reducing the consumption of non-renewable resources (6) Promoting a purchasing policy which gives preference, wherever possible, to products/services that cause the least harm to the environment (7) Avoiding use, wherever possible, of environmentally damaging substances, materials and processes (8) Maintaining Gartner real estate in an environmentally sensitive way (9) Encouraging associates to use modes of transport that minimise environmental impact.; As a service company, the most significant opportunities to manage our impact lie in making strategic decisions around where we locate our offices, how we design and build out interiors, how we operate day-by-day and how we select vendors. At all levels, we aim to conserve natural resources, minimise waste and prevent environmental pollution. ; We are transitioning to renewable energy as a step toward reducing our total carbon footprint. We purchase 100% renewable power for our most prominent sites, including our EMEA headquarters in the U.K. which in 2023 was the first Gartner office to switch to using biogas. Gartner has also leveraged the cloud to prioritise clean technology: (1) Continued growth in our utilisation of virtual collaboration tools (2) Increasing our services/applications in the cloud to reduce physical hardware (3) In 2023 100% of our leased data centres now run on renewable energy (4) Using the scaling capabilities of the cloud to turn off or scale down nonproduction environments when not in use (5) Partnering with cloud vendors powered using renewable energy

  Covid-19 recovery

  Since the pandemic, Gartner has been adapting swiftly to changes so we can empower associates, clients and the community to emerge from the aftermath stronger and more resilient than ever. We have been supporting in the following ways: (1) We accelerated the creation of new, highly relevant content for clients across every function on topics such as pandemic planning, cost optimisation, business continuity, digital business transformation, managing an effective, remote workforce and more. (2) We launched our complimentary COVID-19 Resource Centre (gartner.com/en/insights/coronavirus), available to the general public, which offers free guidance for the business community on how to respond to and manage post-pandemic conditions. It features relevant, frequently updated content for all leaders — IT, HR, supply chain, finance and more — for each stage of the pandemic, from initial response to recovery and renewal. Anyone can read an article, watch a webinar, listen to a podcast or download a piece of free research without revealing their identity. This initiative mirrors a similar move on the client site to make a large set of coronavirus content available to all clients, regardless of their entitlements. (3) We pivoted to virtual conferences for two years to provide a flexible way to accelerate learning without the need to travel (4) We facilitated peer cohorts with leaders across the enterprise so they could share with each other how they were reacting to the crisis.

  Tackling economic inequality

  Gartner’s Supplier Diversity Program brings additional small and diverse businesses into our global supply base. An inclusive procurement strategy identifies potential suppliers, promotes competition and generates economic opportunities for diverse communities. To qualify, a business must be at least 51% owned and operated by an individual or group that is part of a traditionally underrepresented or disadvantaged group. Gartner’s programme promotes the user of suppliers with classifications including disability-owned, LGBTQ-owned, minority-owned, women-owned, veteran-owned businesses, and small businesses. Our approach is coordinated globally and includes our long involvement in and compliance with the Small Business Program with the U.S. Government and the Broad-Based Black Economic Empowerment Program in South Africa. This international perspective means that, in the U.K. we reap the benefits of global best practice and expanded awareness of cutting edge trends. Across all supplier relationships we require compliance with our Supplier Code of Conduct to ensure our partners share our focus on ethics and fair practices. As a $5.4 Billion Dollar (USD) company, we are proud that our current programme spend amounts to 2.4% of our total addressable spend — a substantial sum. Gartner’s efforts provide value for money for buyers by reinforcing our overall DEI activities and commitment to social impact. Research has shown that more diverse corporate communities are better able to respond to disruption and change, meaning these efforts help support our stable delivery to clients for the long term. In the words of our CFO: “Different perspectives, ideas and experiences are what make our company great. Working with a diverse group of qualified suppliers furthers our commitment to create an inclusive work environment.” Ensuring our supply chain and associate body both represent a diverse culture, we ensure our teams empathise with the scenarios faced by clients and stakeholders.

  Equal opportunity

  We have implemented a governing model to tackle inequality in employment, skills, and pay by mobilising our people and our communities: (1) Our DEI Council drives activity at all levels. (2) Our DEI Centre of Excellence establishes goals against key metrics driving accountability. (3) Our DEI Steering Committee develops global/local initiatives based on greatest impact. (4) Our DEI Talent Acquisition Council involves recruiters from our ~85 locations globally to drive best practices in developing our diverse workforce. Our further efforts include regular unconscious bias training; the provision of accommodations for physical and mental health including caregiver support and mental health resources; Employee Resource Groups fostering an inclusive workplace. Our public-facing DEI Resource Centre (gartner.com/en/human-resources/insights/diversity-equity-inclusion) includes research — e.g., the “Advancing DEI” podcast — to help organisations accelerate DEI. The 420+ research reports on Gartner.com substantiate our position as a leading source of expertise in the creation of such programmes, as well as fuelling our own activities. We also use a variety of internal programmes and external partnerships to diversify candidate pools and tackle inequality: (1) Gartner Women & Returners in Sales Discovery — Providing tailored professional development to help professionals who have taken career breaks return to rewarding careers. (2) Gartner Veteran Fellowship — Helping translate military experience into corporate success. (3) Developing the Next Generation of Business Leaders — Giving students and recent graduates opportunities to learn through internships and events. (4) WomenHack — Partnered with WomenHack, an organisation dedicated to empowering women to pursue careers in the technology industry. (5) Gartner sponsored the Black Young Professionals (BYP) 2022 Leadership Conference, attracting 115 attendees to our Leadership 101 session. In 2023 we continued to sponsor and participate in the BYP Mentorship Programme, focused on actively upskilling talent within marginalised communities to build diverse talent pipelines for the future.

  Wellbeing

  Gartner’s success relies on the effectiveness of its people. We support the wellbeing of our people through major investments in benefits, guidance, escalation processes, and leadership. Within the U.K., associates can access: (1) Lyra Health — a mental health service a range of support services, including online chat, therapy sessions with mental health professionals, and unlimited telephone consultation. This is also open to associates’ family members (2) Lyra Learn — On-demand courses taught by mental health professionals, including videos, podcasts, factsheets and articles curated by wellbeing professionals to target the full spectrum of life challenges. This includes care numbers that can be contacted to guide associates with specific questions (3) Physical Wellness — Each associate has access to ergonomic assessments to ensure their working environment is safe. Similarly, as well as our healthcare insurance for associates, we also arrange support with wellness products and discounts (4) Employee Resource Groups — ERGs are associate-driven voluntary communities designed to give associates a like-minded group to support them and help them source guidance and wisdom from peers who understand their circumstances (5) Wellbeing Fund — As well as the guidance provided via Lyra Health there is an annual fund available for a broad range of purchases to support associates’ physical, emotional and financial wellness. ; Giving back is an integral part of our culture and ensures Gartner associates are part of wider communities. We encourage associates to follow their personal passions by contributing to their communities however they choose to do so. Through the Gartner Gives programme, we empower associates to support causes they care most deeply about and drive a positive, lasting impact. This includes matching associates’ charitable contributions, supporting volunteering opportunities, staging the “Community Impact Speaker Series” events, encouraging non-profit board service; and staging in-house charity drives.

Pricing

• Price: £165,800 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloudiii@gartner.com. Tell them what format you need. It will help if you say what assistive technology you use.