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TETRA TECHNOLOGY LTD

Tetra Connect

Tetra Connect offers a streamlined solution for the intricate process of identity resolution and person matching, delivering precise outcomes customised to meet your specific requirements.

Our platform simplifies identity resolution, ensuring seamless and dependable operations for your business. By harnessing enriched data insights, we empower you to make informed decisions.

Features

  • Real-time identity search: Achieve instantaneous and precise results.
  • Advanced data matching: Easily manage name variations and aliases.
  • Fuzzy matching: Utilise phonetic queries for thorough outcomes.
  • Customisable scoring: Personalise result sets based on specific metrics.
  • Efficient data management: Index and synchronise big data seamlessly.
  • Seamless integration: Effortlessly connect with multiple database providers.
  • Cloud-native architecture: Deploy flexibly on-premises or as a managed service.
  • Containerised: Docker image deployment pattern
  • Java Based: Secure, mature and performant

Benefits

  • Mitigates risk of fraudulent identities, safeguarding organisational integrity.
  • Provides a scalable, maintainable solution for long-term organisational growth.
  • Ensures data security and confidentiality, safeguarding sensitive information.
  • Facilitates seamless integration with existing systems through a REST API.
  • Improves user experience with an intuitive and interactive interface.
  • White-box components are explainable and transparent, enhancing understanding.
  • Configuration management through the user interface simplifies operations.
  • Continuous deployment supported allowing value to be quickly realised.

Pricing

£195,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tetratechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 3 8 0 8 2 5 5 0 8 1 9 1 1 0

Contact

TETRA TECHNOLOGY LTD Sales Team
Telephone: +44 7494 116629
Email: sales@tetratechnology.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
There are no known constraints
System requirements
  • Unix
  • Docker
  • Network Connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday to Friday - 9am - 5.00pm (excluding Public Holidays).

Error Severity Level 1 (Critical): Response Time = 2 hours
Error Severity Level 2 (Serious): Response Time = 4 hours
Error Severity Level 3 (Degraded): Response Time = 8 hours
Error Severity Level 4 (Minimal): Response Time = 48 hours
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support services are agreed with clients on a case by case basis, dependent on requirements.

A technical account manager and/or cloud support engineer can be provided at an additional cost based on the agile rate card.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide complete service and user documentation and online or onsite training as required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We do not store the users proprietary data.

On completion of contract the users usage data (for example logs, service tickets, caching, indexes etc.) can be provided on request and will be wiped from our system.
End-of-contract process
As the service only consumes only the customers data and provides relevant results. All data is owned by the customer and would be provided at the end of the contract. Any data loading support to a third party system would require discussion with the technical team and may incur a charge.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
There is a Tetra Connect user interface available where the customers can manually search permutations and view results in real time. All configurations and scoring permutations are also visible and configurable via the interface.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Tested with QA engineers who use screen readers, magnifiers and text to speech systems. Issues that were identified were fixed and the users retested them which resulted in a pass in the assistive testing scenarios.
API
Yes
What users can and can't do using the API
A Restful API is provided in order to search, score, index and synchronise data.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The user can customise the scoring configuration, weighting and thresholds for identity searches.

The client can request additional scoring types or search functionality to be added at an additional cost.

Scaling

Independence of resources
When provided as a managed service environments are logically segregated to prevent users and customers from accessing resources not assigned to them.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
User data is not stored by the same
Data export formats
Other
Other data export formats
JSON
Data import formats
Other
Other data import formats
Not applicable

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability SLAs will be defined on a per-deployment basis
Approach to resilience
Available on request
Outage reporting
Available on request

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Role based access control
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO/IEC 27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
At Tetra, we adhere to industry-leading Agile and DevSecOps principles to ensure efficient and secure configuration and change management processes.

Our approach is rooted in collaboration, automation, and continuous improvement, enabling us to deliver high-quality solutions while mitigating risks.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We utilise industry standard tools to scan for OSS vulnerabilities and to continuously deploy patch our open source dependencies and libraries.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We do not currently have protective monitoring outwith the cloud provider defaults.
Incident management type
Supplier-defined controls
Incident management approach
At Tetra, we have robust incident management processes to swiftly respond to security incidents:

We maintain pre-defined processes for common events, regularly reviewed and refined.

Users report incidents through designated channels. Following resolution, we provide comprehensive incident reports to stakeholders, detailing the incident nature, actions taken, and lessons learned.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

At Tetra, we're committed to combatting climate change. We partner with net-zero technology leaders like G-Cloud and Github, ensuring our operations are eco-friendly.

We encourage sustainable travel and remote work to reduce our carbon footprint. Embracing digital tools, we've created a paperless office, cutting waste and boosting efficiency.

By championing recycling and waste reduction, Tetra leads by example.

Equal opportunity

At Tetra, we champion equal opportunity. Our employment decisions are grounded in merit and business requirements, fostering an environment that's fair and inclusive.

Candidates selected by Tetra undergo standard screening checks. For roles entailing access to sensitive information, we may conduct advanced checks to uphold security and confidentiality.

Wellbeing

At Tetra, we place a strong emphasis on personal well-being, empowering our employees to manage their time effectively.
We encourage a healthy work-life balance by promoting activities such as walking at lunchtime. Additionally, we offer flexibility in working arrangements, including remote and in-office options, to accommodate individual preferences and needs.

Tetra is committed to fostering a supportive environment where our employees can thrive both personally and professionally.

Pricing

Price
£195,000 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Licences are available for use as part of a defined and agreed PoC, subject to NDA.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tetratechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.