AGILISYS LIMITED

Agilisys Platform - Production & Operations

The Agilisys Platform is a secure, cloud-based automation engine using generative AI to streamline knowledge work for UK public sector organisations. Users design, deploy, and share automations via a web portal, enabling consistent, high-quality outputs, improved efficiency, and compliance with UK Government and NHS standards.

Features

• Secure, intuitive web-based automation portal
• One-click generation of summaries and reports
• Share and reuse automations across teams
• Built-in audit trails for transparency
• Citation features for compliance
• Supports Word, PDF, and scanned images
• Private workspaces and prompt sharing
• Scalable deployment for large organisations
• Data encrypted in transit and at rest
• Role-based access controls and MFA

Benefits

• Accelerates digital transformation initiatives
• Reduces duplication of effort across teams
• Delivers measurable time and cost savings
• Enhances compliance with UK regulations
• Improves citizen experience and service delivery
• Enables rapid service mobilisation
• Supports consistent, high-quality outputs
• Facilitates cross-departmental collaboration
• Helps builds resilient, future-ready organisations

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

238236094207503

Contact

Cameron Marshall
07792 169644
info@agilisys.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Charges are based on the remote delivery of services (where attendance at a Customer site is required, reasonable expenses will be pre-agreed and charged at cost.); ; Support only available during Normal Working Hours - Monday to Friday (0900:1700), excluding Buyer local Public Holidays.; ; Where third-party services are resold to the customer as part of the solution, these will be subject to the third-party vendor's terms and conditions, and charged at the vendor's prevailing published price list which my increase from time to time.
• System requirements:
  • Internet connection
  • Laptop/Desktop device
  • Advice must be in pdf or docx format

User support

• Email or online ticketing support: Yes
• Support response times: Maintenance and Customer Support Requests: We aim to respond to questions within 1 working day. For complex queries, or requests up to three working days may be required.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Buyers will be provided with First Level Support including assistance with installation, configuration and troubleshooting.; ; Buyers will be provided with Maintenance Support including routine maintenance, troubleshooting, updates, and technical assistance.; ; Buyers will be provided with Customer Success Support including guidance and support to assist users with improving their use of the Software.; ; All support will be provided within Normal Business Hours - Monday to Friday 09:00 - 17:00, excluding Bank and Public Holidays.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Agilisys provides a flexible onboarding model designed to meet the diverse needs of public sector organisations adopting Software. The following onboarding options are available and can be selected or combined based on Buyer requirements, internal capabilities, and scope:; ; - Remote training tailored to the customer’s environment.; - User documentation and knowledge Resources; - Comprehensive documentation is provided for all deployed services.; - Workshops conducted to align stakeholders and define pilot scope.; ; Each onboarding pathway is scoped collaboratively with the Buyer to ensure alignment with their strategic goals, timelines, and internal capabilities. This approach ensures a smooth, secure, and empowering start to every engagement.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users may download outputs from the Software at the end of contract.
• End-of-contract process: The end of contract process includes users extracting any outputs from the Software and Agilisys deleting all personal data belonging to the Buyer. Any additional services required post end of contract will be chargeable.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is a secure, web-based application through which users access the Software. Users interact via authenticated accounts and role-based access controls within defined workflows, including document upload, draft generation, review, and editing. The service operates within a clearly defined boundary and usage contract governing how users interact with its functionality. No public or external APIs are exposed for third-party system integration.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The Software has undergone internal accessibility testing using common assistive technologies, including screen readers (e.g. NVDA), keyboard-only navigation, browser accessibility tools, and zoom/reflow functionality. Testing focused on core user journeys such as document upload, draft review, editing, and navigation across sections. Accessibility considerations include semantic HTML, appropriate ARIA labels, logical tab order, colour contrast compliance, and support for text resizing. Feedback from public-sector users has been incorporated into iterative usability improvements.
• API: No
• Customisation available: Yes
• Description of customisation: Customisation is role-based and council-scoped. Authorised council administrators can configure templates, style, and access permissions. AI-assisted draft outputs are generated in line with council-specific templates, formatting rules, and configuration agreed during onboarding. End users can review, edit, and refine draft content within the interface but cannot modify security controls, data segregation, or platform-level configuration. All customisation actions are restricted to authorised roles and logged.

Scaling

• Independence of resources: The Software uses a scalable cloud architecture with logical tenant isolation and per-client access controls. Resource allocation, rate limiting, and workload separation ensure that one customer’s usage does not adversely impact the performance, availability, or security experienced by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Upon request, we provide the number of actions ran within a specific period of time along with the users who ran each action.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: IntentPro Technology Limited

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: The method of data export via the download function of the platform.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats:
  • Word .docx
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Service Levels are dependent on the solution and this will be specified in the Statement of Work.; Resold services are offered with the original vendor's terms and conditions passed through to the customer.; There are no service credits offered unless these are documented in the Statement of Work.
• Approach to resilience: Details on our approach to resilience are available on request.
• Outage reporting: Service availability is monitored continuously. Where monitoring identifies service degradation or outages, investigations are initiated promptly. If an issue impacts specific users or councils, affected customers are proactively notified. If an issue impacts the wider platform, broader customer communications are issued with regular updates until resolution. Notifications are provided via agreed support channels, including email. There is no public status dashboard or customer-facing outage API currently.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support tooling is restricted using role-based access control (RBAC) and the principle of least privilege. Only authorised personnel with an approved business need are granted access. Access permissions are reviewed regularly and automatically removed when users change roles or leave the organisation. All management and support access is logged and monitored for audit and security purposes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Agilisys follows robust information security policies. We are ISO27001 and Cyber Essentials Plus certified, ensuring our services meet stringent security and governance requirements.; ; Security management includes continuous monitoring, privileged access reviews, and proactive incident response. We implement multi-factor authentication, conditional access, and privileged identity management across cloud and on-premises environments.; ; We ensure policy adherence through internal audits, client-specific governance reviews, and continuous improvement practices.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Agilisys applies a structured lifecycle methodology to track service components from discovery through migration, management, and optimisation.; All changes are assessed for business impact, technical risk, and security implications, including authentication, access control, and compliance alignment. Changes are managed through defined governance processes, with service transition and operational handover documented and approved.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Agilisys proactively manages vulnerabilities through continuous monitoring, patching, and threat intelligence. We identify potential threats using industry-standard tools, monitoring and client-specific audits. Patches are deployed to a standard or client-customised patching cycle.; Privileged access reviews and anti-malware updates are conducted periodically, with 24/7 incident response available for critical vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Agilisys provides 24/7 monitoring and alerting of cloud workloads using predefined thresholds and industry-standard tools. Potential compromises are identified through continuous surveillance of system health, privileged access reviews, and security recommendations.; Upon detecting a potential compromise, our incident response team initiates investigation and remediation within 30 minutes for critical incidents, aiming for resolution within 4 hours. We leverage industry tooling, and threat intelligence sources to stay informed of emerging risks and ensure rapid, compliant responses to security events.
• Incident management type: Supplier-defined controls
• Incident management approach: Agilisys operates a structured incident management process with predefined procedures for common events. Incidents are prioritized from critical to low, with target response times ranging from 30 minutes to 24 hours and resolution times from 4 hours to 5 working days.; Users can report incidents via a 24/7 online portal or by phone during core hours. All incidents are logged, tracked, and managed through our service desk. We provide detailed incident reports, including root cause analysis and resolution actions, as part of our service performance reviews.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Limited
• ISO/IEC 27001 accreditation date: Friday 7 February 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS United Kingdom Ltd
• ISO 9001 accreditation date: Tuesday 9 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 85424daa-2241-4982-b07f-d6b5c8befd18
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8e943447-f2e7-425a-8276-9022eb130462
• Other security certifications: Yes
• Any other security certifications: NHS DSPT

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.