SAPPHIRE TECHNOLOGIES LIMITED

Forcepoint Next Generation Firewall (NGFW)

Enterprise SD-WAN connectivity and NGFW security for distributed enterprises. Use SD-WAN to replace costly MPLS. Accelerate Office 365 performance, boost resilience without sacrificing security. Defend networks against emerging exploits and malware.

Features

• Modular appliances and virtual appliances for every environment
• High availability, mixed clustering
• Automatic Load-balancing of Multiple Internet Connections
• Automated, zero-downtime updates
• Policy-driven centralized management
• Built-in VPN/SD-WAN Intrusion Detection with no extra cost
• Top-ranked anti-evasion defense
• Identical features on virtual and physical security
• Anti-malware sandboxing

Benefits

• Replace MPLS and go direct to cloud
• Stop evasions that bypass your IPS
• Respond to incidents in minutes, not hours
• Decrypt traffic while safeguarding privacy
• Extend your network into the cloud
• Control access to web content
• Protect high-assurance systems
• Regain control of shadow IT
• Offer SD-WAN and NGFW security as an MSSP
• Human-centric endpoint context zero touch deployment

£1,032 a licence

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

238489090212835

Contact

Katie Smith
0845 58 27001
info@sapphire.net

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Variable CPU Cores from 2-8, min 8GB and RAM 4GB.
  • Management-Linux or Windows Server OS, min 6GB storage
  • Management- min 6GB RAM, min 2 CPU cores
  • Log Server Linux or Windows OS, min 16GB RAM
  • Log Server 50GB min storage, min 2 CPU cores

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Forcepoint offers a range of support and SLA options. https://support.forcepoint.com/TechnicalSupportPrograms
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Forcepoint Technical Support Offerings are backed by highly skilled professional service teams with knowledge and experience across Forcepoint’s entire product portfolio. Please use link for more detail and SIFA card for cost. https://support.forcepoint.com/TechnicalSupportPrograms
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Customers have access to our online knowledge base and forums. ; Assistance with configuration and knowledge transfer through professional services. "
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract data via a couple of methods. Full traffic logging will download the data in either CSV or CEF formats. This can be used standalone or then imported into a thrid party tool. SIEM integration will allow data to be extracted into a 3rd party SIEM solution.
• End-of-contract process: There is no additional cost for ending the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Available upon request
• Accessibility standards: None or don’t know
• Description of accessibility: None - All features and functionality can be congifured via a web browser
• Accessibility testing: .N/A
• API: Yes
• What users can and can't do using the API: "Administrators may use either the RESTful API or Python API for full NGFW policy configuration and status monitoring. ; Full API documentation is available on request. https://www.websense.com/content/support/library/ngfw/v66/rfrnce/ngfw_660_rg_smc-api_a_en-us.pdf (for existing customers with a login) or https://smc-python.readthedocs.io/en/latest/"
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Available on request

Scaling

• Independence of resources: Available upon request

Analytics

• Service usage metrics: Yes
• Metrics types: Available upon request
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Forcepoint NGFW

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: "Other data at rest protection approach; Availble upon request, Data sanitisation process"
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can extract data via a couple of methods. Full traffic logging will download the data in either CSV or CEF formats. This can be used standalone or then imported into a thrid party tool. SIEM integration will allow data to be extracted into a 3rd party SIEM solution.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Available upon request
• Data protection within supplier network: Other
• Other protection within supplier network: Available upon request

Availability and resilience

• Guaranteed availability: N/A NGFW is not a service but software to run on a Cloud Service
• Approach to resilience: Available on request (not public knowledge)
• Outage reporting: Administrators may define SNMP and Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Available on request (not public)
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 2021
• What the ISO/IEC 27001 doesn’t cover: Please contact a representative for details.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 01/01/2016
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: https://cloudsecurityalliance.org/star/registry/forcepoint-cloud-limited
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO27018, Privacy Shield - EU/US data privacy

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27018 and SOC 2 type II
• Information security policies and processes: Available on request (not public)

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available on request (not public)
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available on request (not public)
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on request (not public)
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on request (not public)

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We make sure that we recycle where we can and take appropriate modes of transport to get to clients. Our offices in Darlington and Glasgow are easily accessible by public transport meaning that many of our colleagues go to an office by these means. For other colleagues, we offer remote working, and colleagues are able to attend an office when they need We are pricing our services to encourage customers to prefer remote access and remote working where possible. One of Sapphire staff is undertaking a part time PHD studying the carbon consequences of cyber crime and it’s mitigation which is inclusive of Sapphire customers and partners.

  Covid-19 recovery

  We have encouraged our staff back to office working especially in the SOC which runs 24*7 shift patterns. We have recently engaged in local communities by hiring space in local charity buildings for company meetings as in house face to face meetings. We have performed pro-bono work with charities to check their security status and help them move onwards from Covid in the face of increased cyber attacks on charities.

  Equal opportunity

  We have an Equal Opportunities policy which everyone in Sapphire adheres to. We are currently at 29% of females in our organisation, a number that has grown over the last few months. Our recruitment processes allow us to interview the best people for the roles we have available, and we insist on 50:50 short-lists for all roles. We value the views of others and see as a strength our openness to challenge. We employ military reservists, and are supportive of their overseas deployment commitments on behalf of HM Government. Recently we have signed documentation to join the NCSC Cyber First scheme to help young people especially women and girls to join the ranks of cyber professionals. We also mentor young people who are keen to move into cyber at some stage in their career.

  Wellbeing

  We take the wellbeing of our colleagues seriously; we offer an Employee Assistance Programme, have health cover, a pension scheme and Life Cover. We also provide opportunities for colleagues to Give Back to local projects/schemes and they can use a day a year to do this.

Pricing

• Price: £1,032 a licence
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.