INDIGO I.T. LTD
IT Security - Fundamentals
At Indigo IT, we empower businesses with essential protection through Smart Source Fundamentals. We provide a range of solutions from proactive device monitoring to hassle-free billing management, ensuring smooth operations and peace of mind.
Features
- Monthly device health reporting.
- INDIGO AI device management.
- Anti-virus management.
- Advanced email spam filter.
- Full IT audit.
- Client ticketing portal.
- Billing portal access.
- Daily email and cloud backup.
Benefits
- Proactive device monitoring.
- Efficient AI-driven management.
- Enhanced virus protection.
- Spam-free communication.
- Comprehensive IT visibility.
- Streamlined issue resolution.
- Convenient billing management.
- Reliable data backup assurance.
Pricing
£41 to £41 a user a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at matt@indigo-it.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 3 8 7 2 5 2 0 7 6 1 4 1 2 7
Contact
INDIGO I.T. LTD
Mathew Elson
Telephone: 01491 69 3424
Email: matt@indigo-it.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- Other
- Other security testing certifications
-
- SOC2 TYPE II Compliant
- AICPA
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Smart Source IT Helpdesk provides comprehensive IT support and cybersecurity services for UK businesses, prioritizing operational continuity and security.
Our team of UK-based engineers offer reactive, proactive, and preventative support, ensuring prompt resolutions to issues.
Our dedicated support team provide quick response times, answering calls within 5 seconds on average and resolving over 90% of inquiries within one business day.
We emphasize proactive support and utilise INDIGO AI to monitor devices for faults and risks.
Our team's advanced technical knowledge spans connectivity, firewalls, phones, email, and server management, ensuring efficient restoration of services.
With established fault escalation plans, we aim for swift ticket resolution by assigning the appropriate engineer.
Certified with Cyber Essentials Plus, we adhere to industry standards, providing businesses with peace of mind regarding cybersecurity.
Smart Source IT Helpdesk is dedicated to offering reliable and up-to-date IT solutions, with engineers readily available for support and consultation.
Service scope
- Service constraints
- Not applicable
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
90% of queries are answered within one business day.
Our support hours are 8am to 6pm Monday to Friday. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide varying levels of support unique to customer requirements. As part of our Fundamentals Package we provide:
1. Live IT Helpdesk from 8am to 6pm
2. Helpdesk Ticket Portal
3. Indigo AI Device Reporting
Onsite IT Support is a chargeable extra under this package.
We provide access to both technical account management and specific support engineers depending on the query.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO27001 forecast for completion Dec 24
- SOC2 forecast for completion Dec 24
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
Fighting climate change
At Indigo IT we are committed to ensure our solutions align with the policy objectives relating to climate change. We recognise the urgency of addressing environmental challenges on a global scale and we take seriously the need to do our part to ensure outcomes that promote sustainability and reduce our carbon footprint.
Our office location is at Watchmoor Park is a sustainably complex with BREEAM certification, LED light replacements, water saving equipment, cycling equipment, air quality testing and electric charging points. The owners of the building are fully committed to sustainability and conduct regular climate change risk assessments and have installed smart meters.
Internally at Indigo we have prioritised sustainable travel solutions and home-working. We actively engage with stakeholders to promote awareness and education on energy conservation and waste reduction.
Through these measures, we aim to not only meet policy objectives but also drive meaningful change within our organization and broader community.Tackling economic inequality
Indigo IT are committed to enhancing supply chain resilience and fostering collaboration, innovation and responsible practices. We cultivate a diverse supply chain involving large business, SME’s and micro-businesses.
We aim to promote inclusivity and support economic growth across various sectors related to our offerings.
We focus on promoting innovation and encouraging the adoption of disruptive technologies to improve cost-effectiveness and drive advancements in quality and operations.
We are dedicated to both internally and externally (i.e. our clients) championing scalable and future-proof methods to modernise operations and boost productivity ensuring our supply chain remains agile and adaptable to changing demands.
We have a culture of fostering collaboration and responsible practices within our supply chain including our specialisms around cyber security risk management.
Pricing
- Price
- £41 to £41 a user a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at matt@indigo-it.com.
Tell them what format you need. It will help if you say what assistive technology you use.