1SPATIAL GROUP LIMITED

VertiGIS FM

VertiGIS FM is a cloud-based facilities and asset management platform that helps organisations manage property, assets, maintenance, and compliance in one system, improving operational efficiency, data visibility, and service delivery.

Features

• Centralised management of property, assets, and equipment across portfolios
• Scheduling, work orders, and contractor management in one system
• Track inspections, certifications, and regulatory obligations
• Spatially enabled asset management with map-based visualisation
• Support for field teams, real-time updates, offline capabilities
• Configurable reports and KPIs for operational insight
• Connects with finance, HR, ERP, and other enterprise systems

Benefits

• A single source of truth for managing estates and assets
• Reduce downtime and costs through proactive and responsive maintenance
• Minimise risk by ensuring statutory obligations are visible and controlled
• Improve decision-making through location-based asset insight
• Increased productivity enabling teams to work effectively in the field
• Clear performance insight from role customised dashboards
• Protects existing investments by seamlessly connecting to enterprise systems

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@1spatial.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

239077293982252

Contact

Dan Warner
01223 420 414
sales@1spatial.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: VertiGIS FM can extend and integrate with Esri ArcGIS or other GIS's, enabling spatially enabled facilities and asset management. It can also integrate with and complement other asset management, ERP, finance, HR, and service management systems, providing a unified operational view while leveraging existing enterprise platforms.
• Cloud deployment model: Hybrid cloud
• Service constraints: VertiGIS FM has no unusual constraints. Normal use requires an internet connection and a modern web browser, and some advanced integrations or custom configurations may require additional setup and professional services. Data migration scope and timelines depend on the quality and availability of existing data.
• System requirements:
  • Intel Cascade Lake or Ice Lake CPU, 4 cores
  • 8 GB RAM minimum, 16 GB recommended
  • 10 GB hard disk space, SSD recommended
  • MS Windows Server 2016ac or higher

User support

• Email or online ticketing support: Yes
• Support response times: Support will be available during UK business hours (09:00–17:30, excluding local Bank Holidays) via email, phone, and a support portal, with unlimited support tickets. Tickets are categorised P1 - P4 with the following response times.; P1 - 30 Minutes, P2 30 Minutes, P3, 60 Minutes, P4 - 60 Minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1Spatial provides end-to-end support, with standard support included at no additional cost within the licence fee.; ; Support is available during UK business hours (09:00–17:30, excluding UK Bank Holidays) via email, phone, and a dedicated support portal, with unlimited support tickets.; ; Costs; All standard support services are included in the licence fee, with no separate support charges.; We can offer enhanced support in tailored support packages which are costed on a case by case basis. ; ; Account Management; A dedicated Account Manager is provided to review support tickets, usage, and ongoing queries. Cloud support engineers are engaged as needed in response to raised support tickets.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: 1Spatial supports users throughout onboarding to ensure a smooth and effective start with VertiGIS FM. We provide a range of flexible enablement options to suit different user needs, organisational sizes, and data volumes.; ; We offer onsite training, remote/online training, and role-based user training, tailored to administrators, operational users, and field staff. Training can be delivered as structured sessions or focused workshops aligned to specific workflows.; ; Comprehensive user documentation is provided, including system guides, workflow instructions, and best-practice materials to support self-service learning.; ; In addition, 1Spatial can deliver a full implementation package, covering system configuration, data migration, validation, and testing. This is tailored to the volume, complexity, and quality of customer data being populated, ensuring the system is operational from day one.; ; Throughout implementation and go-live, users are supported by experienced consultants and support teams to ensure knowledge transfer, adoption, and long-term success.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a contract ends, users can extract their data from VertiGIS FM using standard, widely supported formats such as CSV and XLS. This ensures data portability and compatibility with other systems, allowing customers to retain and continue using their information independently. All exports can be performed via the secure web interface or as part of the offboarding process, supported by 1Spatial where required to ensure a smooth and complete data handover.
• End-of-contract process: The licence fee for VertiGIS FM includes end-to-end standard support, access to the service interface, online documentation, and support for data export at the end of the contract. Users can extract their data in standard formats such as CSV and XLS without additional charges.; ; Additional services available at extra cost include tailored assistance with data migration to a new system, bespoke implementation support beyond the standard onboarding package, and customised training or consultancy services. This ensures customers have flexibility to extend support where needed while keeping the core service included in the standard contract price.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We provide comprehensive onboarding and offboarding guidance through our online documentation guides, accessible via a secure web portal. These guides are structured to support all stages of user setup and exit, including system access, role assignment, workflow instructions, and data management procedures.; ; Documentation is continuously maintained and updated to reflect the latest system functionality, ensuring users always have access to accurate, up-to-date information. Being online, it is available 24/7, allowing users and administrators to reference guidance at any time, whether during initial onboarding, daily use, or when offboarding staff.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: VertiGIS FM provides a consistent experience across desktop and mobile devices, with functionality optimised for each. ; ; The desktop service offers full system capabilities, including configuration, administration, reporting, and data management, and is typically used by office-based staff. ; ; The mobile service is designed for field use, with a streamlined, touch-optimised interface supporting asset viewing, inspections, work updates, and data capture on site. ; ; Both services use the same underlying data and security model, ensuring consistent and up-to-date information across all devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: VertiGIS FM provides a documented web API for exchanging data with third-party applications. Users first generate an authentication token via the Authentication Service to access available endpoints. The API supports standard CRUD operations (Create, Read, Update, Delete) for interacting with VertiGIS FM data, including creating new records such as cost centers. Additional data object services will be added in the future. Swagger-based documentation guides users through endpoint details, authentication, and example requests, enabling secure and flexible data integration with other systems.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: VertiGIS FM is highly customisable. Users can tailor roles, permissions, views, workflows, reports, and dashboards to suit organisational requirements. Customisation is managed via the system by administrators, who control which users have access to specific functions and what they can modify. This ensures that only authorised personnel can make changes, while providing flexibility to adapt the system to evolving operational needs. All configuration changes are performed through the secure web interface, with no need for external development.

Scaling

• Independence of resources: The Administration section of VertiGIS FM provides front-end access to high-level settings and configurations, catalogs, records, and user management controls used throughout the application. Integration with third-party data sources, servers for single sign-on (SSO) authentication methods, and VertiGIS Studio applications is also managed in this section.

Analytics

• Service usage metrics: Yes
• Metrics types: VertiGIS FM provides service metrics that support transparency, accountability, and auditability. These include user login activity, such as login dates, and fully auditable records of user interactions with objects and assets within the system. Audit logs capture who accessed or updated specific records and when, enabling organisations to monitor usage, support compliance requirements, and maintain robust governance over their data.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: VertiGIS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data from within the user interface by pressing the relevant buttons.; Alternatively bulk exports can be done at a database level or via the EasyConnect Application within VertiGIS FM.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xls
  • Dwg
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xls
  • Dwg

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We offer two approaches for deployment. The first is using VertiGIS' SaaS environments (which offer a choice of location between Europe and the USA). These run in Microsoft Azure, and thus inherit the guaranteed level of availability inherent to Microsoft Azure. At the time of writing, this means 99.99% uptime. The second option involves installation on the customer's private cloud environment. This would entail the guaranteed level of availability inherent to that private cloud environment.
• Approach to resilience: We offer two approaches for deployment. The first is using VertiGIS' SaaS environments (which offer a choice of location between Europe and the USA). These run in Microsoft Azure, and thus inherit the resilience inherent to Microsoft Azure. The second option involves installation on the customer's private cloud environment. This would entail the resilience inherent to that private cloud environment.
• Outage reporting: VertiGIS FM SaaS as deployed by VertiGIS on Microsoft Azure has no automated outage dashboards nor notifications. Should VertiGIS FM be installed on the customer's private cloud instance, then the customer could take advantage of whatever monitoring capabilities are available for that environment.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The 1Spatial Customer Support Portal may only be accessed once the user has authenticated. Within the Customer Support Portal, users may only raise cases for and see cases for their particular organisation.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As a modern, forward-looking business, 1Spatial Group Limited recognises at senior levels the need to ensure that its business operates smoothly and without interruption for the benefit of its customers, shareholders and other stakeholders. In order to provide such a level of continuous operation, 1Spatial Group Limited has implemented an Information Security Management System (ISMS) in line with the International Standard for Information Security, ISO/IEC 27001. This standard defines the requirements for an ISMS based on internationally recognised best practice. The operation of the ISMS has many benefits for the business, including: Protection of revenue streams and company profitability Ensuring the supply of goods and services to customers Maintenance and enhancement of shareholder value Compliance with legal and regulatory requirements 1Spatial Group Limited has decided to maintain full certification to ISO/IEC 27001 in order that the effective adoption of information security best practice may be validated by an independent third party, a Registered Certification Body (RCB). This policy applies to all systems, people and processes that constitute the organization’s information systems, including board members, directors, employees, suppliers and other third parties who have access to 1Spatial Group Limited systems.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: 1Spatial maintains processes to ensure that changes to our services and their associated components are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner. A change request must be assessed for impact (including information security implications) and resource requirements before being considered by the Change Advisory Board (CAB). To assist with impact assessment, the identification of related systems/components affected by the proposed change and input from other affected support groups may be required.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: 1Spatial maintains a comprehensive suite of processes and tools to detect and manage vulnerabilities. These comprise: IDE tools which scan for vulnerabilities and deficiencies. Automated scanning in our code repositories, container registries, cloud services, and third-party library registries We conduct annual penetration testing. We assess the CVEs found against our usage of these components to determine severity. The speed of deploying patches depends on the severity of the vulnerability found, which ranges from minutes to months.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: 1Spatial makes use of a range of industry-standard third-party monitoring tools. These range from detecting malicious attempts to gain access to our services, to monitoring system health, to audit logging for triage and debugging. All of these assist us to ensure that our services are as secure, resilient, and available as they can be. When we identify compromises, we move swiftly per a defined incident management process to triage the severity and implement a fix for any compromise, depending on the severity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management process is fully documented, with clear processes and procedures, available in our information management system and compliant with ISO IEC 27001:2022.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: You can try any of the VertiGIS FM modules for a 90 day period to assess the features and benefits before committing to purchase.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau Ltd.
• ISO/IEC 27001 accreditation date: Sunday 24 March 2024
• What the ISO/IEC 27001 doesn’t cover: N/A Covers all of UK
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Amtivo Group Limited T/A British Assessment Bureau Ltd.
• ISO 9001 accreditation date: Thursday 22 January 2026
• What the ISO 9001 doesn’t cover: N/A Covers all of UK
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C5bfceca-0528-4af7-90be-63654e662e68
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B9308cfe-d6ac-4558-8cf1-f69f91eb1444
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@1spatial.com. Tell them what format you need. It will help if you say what assistive technology you use.