TIMEWATCH PLC

Time&Space

Project Management Solution, PSA, Resource Scheduling, Companywide Scheduling, Time Recording, Expenses, Invoicing and Reporting with bi-directional Outlook integration.

Features

• Resource Scheduling
• Time Recording
• Outlook based time recording
• Time Invoicing/billing
• Multiple rates with multicurrency
• Project Costing and Charging
• Accounts Integration
• Outlook calendar integration (bi-directional)
• Expenses Entry
• Professional Services Automation (PSA)

Benefits

• View all Outlook calendars in one place
• Time recording from Outlook bookings
• Time recording via web, Outlook and mobile
• Companywide schedule view all resources in one place
• Skill based scheduling
• Utilisation reporting and future load reporting
• No rekeying of data
• Management Report and KPIs
• Auto Timesheet email reminders
• SSO

£10 to £160 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@timewatch.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

239145805345919

Contact

Phil Jones
02074004455
phil@timewatch.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Integration to Accounting systems, CRM systems
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Clients will be notified of any planned maintenance but this is performed outside of office hours.
• System requirements:
  • All major browser supported
  • IE 11 +
  • Edge 80+
  • Chrome 75+
  • Safari on MacOS (not PC) 7-11
  • Firefox 75+
  • Outlook Calendar integration requires Office 365

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Within 8 working hours. Normal working hours a 9am-5.30pm Monday to Friday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support Centre - provides answers to questions. 'Google like' search engine searches the knowledge base a to find possible answers to your question. If you cannot find an answer in the free Support Centre service, you can log a ticket with Timewatch Professional Services.; ; Support Tab - from here customers can access our Professional Services team directly for personal assistance in any area including: training, consultancy, implementation advice etc. With the exception of software faults that require developer assistance, professional services time is chargeable, so to ensure customers don't miss out on any free answers in the Support Centre, the Services system does a background search of the Support Centre and if there are answers it 'slides' out a list of possible documents to assist the user.; ; Software Faults - are very rare, but they do happen, so when a customer logs a ticket as a suspected software fault. We automatically allocate a Consultant, Trainer or a Developer to investigate and resolve it. ; ; As SaaS Timewatch maintain and look after all the servers and no internal IT support should be required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full consultancy and training services are provided to help implement the solution. These are normally delivered via MS Teams or similar tool in bite size sessions of 1 - 2 hours. We can provide service onsite at additional cost.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Through file download or Timewatch can provide a SQL database extract. All services of this nature would be chargeable.
• End-of-contract process: Whilst there are funds on account full access to the system functionality is provided. Clients can access to download their data or with Timewatch paid services assistance. After termination Timewatch will delete all data within 30 days.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Screen size real estate restricts the amount of information on view. However it is an active webpage so 100% secure unlike an APP.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The administrative hub facilitates administrative aspects of the service.
• Accessibility standards: None or don’t know
• Description of accessibility: Access to the system is user security orientated. There will be end users with MySchedule, MyTimesheet and MyExpenses and then Administrative users.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Full access to the API library is provided to facilitate client access or Timewatch can assist through consultancy services
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All aspects of the system could be customised. Timewatch would provide the customisation as chargeable development.

Scaling

• Independence of resources: Load balancing ensure the service speed is not affected.

Analytics

• Service usage metrics: Yes
• Metrics types: These can be provide at additional charge through reporting or request.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported by Excel, PDF, Word or in a specified data format eg CSV.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • Word
  • PDF
  • Powerpoint
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Timewatch will guarantee availability outside of standard maintenance requirements and actions outside of our control.
• Approach to resilience: Available on request
• Outage reporting: Email alert or for planned outage via the support system

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Detail security and user profile security managed at administrator level
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 30/03/2022
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001 with all relevant reporting and policies

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Detailed in ISO 27001 policy
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Via ISO 27001 policy
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Via ISO 27001 Policy
• Incident management type: Supplier-defined controls
• Incident management approach: Via ISO 27001 Policy

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Equal opportunity:

  Equal opportunity

  Timewatch is an equal opportunity employer
• Wellbeing:

  Wellbeing

  Timewatch is concerned with staff wellbeing and our solutions are designed to be easy to use and minimise the time required to use them.

Pricing

• Price: £10 to £160 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Prepopulated database with standard features. Limited to two weeks with high level assistance and help during the trial.
• Link to free trial: Unique to each trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@timewatch.com. Tell them what format you need. It will help if you say what assistive technology you use.