TIMEWATCH PLC

Time&Space

Project Management Solution, PSA, Resource Scheduling, Companywide Scheduling, Time Recording, Expenses, Invoicing and Reporting with bi-directional Outlook integration.

Features

  • Resource Scheduling
  • Time Recording
  • Outlook based time recording
  • Time Invoicing/billing
  • Multiple rates with multicurrency
  • Project Costing and Charging
  • Accounts Integration
  • Outlook calendar integration (bi-directional)
  • Expenses Entry
  • Professional Services Automation (PSA)

Benefits

  • View all Outlook calendars in one place
  • Time recording from Outlook bookings
  • Time recording via web, Outlook and mobile
  • Companywide schedule view all resources in one place
  • Skill based scheduling
  • Utilisation reporting and future load reporting
  • No rekeying of data
  • Management Report and KPIs
  • Auto Timesheet email reminders
  • SSO

Pricing

£10 to £160 a user

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@timewatch.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 3 9 1 4 5 8 0 5 3 4 5 9 1 9

Contact

TIMEWATCH PLC Phil Jones
Telephone: 02074004455
Email: phil@timewatch.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Integration to Accounting systems, CRM systems
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Clients will be notified of any planned maintenance but this is performed outside of office hours.
System requirements
  • All major browser supported
  • IE 11 +
  • Edge 80+
  • Chrome 75+
  • Safari on MacOS (not PC) 7-11
  • Firefox 75+
  • Outlook Calendar integration requires Office 365

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Within 8 working hours. Normal working hours a 9am-5.30pm Monday to Friday
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support Centre - provides answers to questions. 'Google like' search engine searches the knowledge base a to find possible answers to your question. If you cannot find an answer in the free Support Centre service, you can log a ticket with Timewatch Professional Services.

Support Tab - from here customers can access our Professional Services team directly for personal assistance in any area including: training, consultancy, implementation advice etc. With the exception of software faults that require developer assistance, professional services time is chargeable, so to ensure customers don't miss out on any free answers in the Support Centre, the Services system does a background search of the Support Centre and if there are answers it 'slides' out a list of possible documents to assist the user.

Software Faults - are very rare, but they do happen, so when a customer logs a ticket as a suspected software fault. We automatically allocate a Consultant, Trainer or a Developer to investigate and resolve it.

As SaaS Timewatch maintain and look after all the servers and no internal IT support should be required.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full consultancy and training services are provided to help implement the solution. These are normally delivered via MS Teams or similar tool in bite size sessions of 1 - 2 hours. We can provide service onsite at additional cost.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Through file download or Timewatch can provide a SQL database extract. All services of this nature would be chargeable.
End-of-contract process
Whilst there are funds on account full access to the system functionality is provided. Clients can access to download their data or with Timewatch paid services assistance. After termination Timewatch will delete all data within 30 days.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Screen size real estate restricts the amount of information on view. However it is an active webpage so 100% secure unlike an APP.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The administrative hub facilitates administrative aspects of the service.
Accessibility standards
None or don’t know
Description of accessibility
Access to the system is user security orientated. There will be end users with MySchedule, MyTimesheet and MyExpenses and then Administrative users.
Accessibility testing
None
API
Yes
What users can and can't do using the API
Full access to the API library is provided to facilitate client access or Timewatch can assist through consultancy services
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All aspects of the system could be customised. Timewatch would provide the customisation as chargeable development.

Scaling

Independence of resources
Load balancing ensure the service speed is not affected.

Analytics

Service usage metrics
Yes
Metrics types
These can be provide at additional charge through reporting or request.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported by Excel, PDF, Word or in a specified data format eg CSV.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Word
  • PDF
  • Powerpoint
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Timewatch will guarantee availability outside of standard maintenance requirements and actions outside of our control.
Approach to resilience
Available on request
Outage reporting
Email alert or for planned outage via the support system

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Detail security and user profile security managed at administrator level
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International
ISO/IEC 27001 accreditation date
30/03/2022
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001 with all relevant reporting and policies

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Detailed in ISO 27001 policy
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Via ISO 27001 policy
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Via ISO 27001 Policy
Incident management type
Supplier-defined controls
Incident management approach
Via ISO 27001 Policy

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Equal opportunity

Equal opportunity

Timewatch is an equal opportunity employer
Wellbeing

Wellbeing

Timewatch is concerned with staff wellbeing and our solutions are designed to be easy to use and minimise the time required to use them.

Pricing

Price
£10 to £160 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Prepopulated database with standard features. Limited to two weeks with high level assistance and help during the trial.
Link to free trial
Unique to each trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@timewatch.com. Tell them what format you need. It will help if you say what assistive technology you use.