Agile Collective Ltd

Discovery and definition

Agile Collective has a proven track record of delivering a successful design thinking approach to discovery and project definition within the public sector. We focus on theory of change, empathy, ideation, and prototyping to understand organisational goals and user needs, and define success metrics to ensure projects meet expectations.

Features

• Includes full gamut of audits where applicable (content, accessibility, usability)
• Lightweight version also available
• Theory of Change workshop
• Audience typology and analysis, listing key user groups and needs
• Review user research and personas, identify areas of further research
• User interviews, focus groups, surveys to better understand user goals
• Technical discovery: assessment of the potential options
• Report with recommendations based on findings from user research phase
• Visual design brief
• Defined design sprints that need specifying, with high-level estimation

Benefits

• Clarification of assumptions and goals among stakeholders
• Evidence based decision making for improved outcomes
• Documented descriptions of user need for use by whole team
• Clear plan / roadmap for delivery and deliverables
• Improved language around mission and vision for project
• Better understand how your communications work for your users
• Can be broad or narrow depending on the project
• Discover opportunities and constraints / confirm feasibility of new projects
• Multidisciplinary teams and stakeholder engagement for richer, deeper results
• Compliant with GDS Discovery Service Design manual

£130 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@agile.coop. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

239204565640935

Contact

Simon Chapman
01865 249070
hello@agile.coop

Planning

• Planning service: Yes
• How the planning service works: Our planning services to establish user needs and technical requirements include traditional discovery activities and workshops, user research, Design Thinking, Design Sprints, prototyping, product backlog development, technical planning and solution design.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: The standard hours in which we provide Discovery and definition services are 9am to 5pm (UK) Monday to Friday excluding public holidays.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 1 hour during Business Hours (Monday - Friday 900-1700)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our support and maintenance service starts at £260 a month for 2 hours of support time, it can be increased in hourly increments at £130 per hour. Our support and maintenance service includes a named account manager for all clients.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to embedding sustainability in all aspects of our work, including our business operations and the work we deliver for our clients. ; To mitigate emissions produced in the generation of electricity for servers, we use and recommend to our clients hosting suppliers that use 100% green energy. To mitigate emissions produced in the generation of electricity for end user devices, we optimise websites for performance by minimising unnecessary JavaScript/CSS and implementing lazy loading and responsive images to reduce energy consumption.; For travel, we encourage low-carbon commuting and have a cycling scheme. We do not pay for domestic flights and prioritise rail/car/coach over air for UK and mainland Europe trips when possible. We assess trip necessity and prefer eco-friendly accommodations.

  Tackling economic inequality

  As a worker-owned cooperative, we directly tackle income inequality through our business model and practices. All aspects of pay, including the principles on which decisions are made, the details of the pay system, the procedure that has been followed, and who is making decisions are available to all employees. Our profits are shared equitably among all members, ensuring everyone benefits from the organisation's success. Our lowest pay point is set to the London Living Wage, and all Members, regardless of role, have the same opportunity to get to the highest pay point. ; We have an unlimited training budget that empowers everyone at Agile Collective to have full ownership and control of their learning and personal development. We also offer work experience and apprenticeship opportunities; several of our apprentices have since become full-time members of our team. We prioritise accessibility, inclusivity and equity in our hiring processes, for example by using blind recruitment processes and providing interview questions in advance.

  Equal opportunity

  Throughout all areas of our work we prioritise user-centred design and accessibility, creating inclusive digital experiences that adhere to Web Content Accessibility Guidelines (WCAG 2.1) at ‘AA level’. Our user research actively engages diverse communities to understand their needs. Moreover, we prioritise education and advocacy, working closely with clients to raise awareness and conduct training sessions on accessibility and digital inclusion. ; As a worker-owned cooperative, our business model ensures that all members have an equal voice in decision-making processes, fostering a democratic and participatory environment. This structure eliminates hierarchical barriers and promotes transparency, allowing for diverse perspectives and experiences to shape our approach. ; We are a distributed organisation and offer all employees the opportunity to work fully remotely. We support our employees to work flexibly as we recognise the impact this can have on making our workplace more equitable.

  Wellbeing

  Our approach to our work - both for clients and internally - is deeply rooted in the promotion of overall wellbeing for our staff, clients, and the communities we serve. ; We have a number of measures to support and prioritise the wellbeing of our team. We collaborate with a Workplace Wellbeing Specialist who conducts monthly workshops on wellbeing topics such as relaxation, communication for wellbeing, and workstation safety. We have trained Mental Health First Aid team members who are equipped to recognize and respond to signs of mental health challenges within our cooperative. We prioritise inclusive and accessible recruitment practices and monitor staff wellbeing metrics. ; We also strive to incorporate wellbeing principles into the websites we design and develop. Our user-centred approach involves extensive research and collaboration with diverse user groups, ensuring that the digital experiences we create are intuitive, accessible, and usable.

Pricing

• Price: £130 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@agile.coop. Tell them what format you need. It will help if you say what assistive technology you use.