Agilisys Ltd

Microsoft 365 Employee Experience Solutions

85% of employees are less engaged and have also seen a decrease in wellbeing. This service will help you to implement Employee Experience Solutions, based on Microsoft Viva, so that you can create a digital platform that helps organizations create a thriving culture with engaged employees and inspiring leaders.

Features

• Promote Culture and Communications Viva Connections
• Support Wellbeing and resilience with Viva Insights
• Support Growth & Development with Viva Learning
• Capture and Share Knowledge with Viva Topics
• Align projects to Objectives with Viva Goals (from Ally)
• Integrate with SharePoint Syntex for Document Understanding
• Integrate with your Intelligent Intranet in SharePoint Online
• Integrate with Microsoft Search, Yammer & 3rd Party LMS
• Integrate with M365 Compliance & Microsoft Apps for the enterprise

Benefits

• Increase employee engagement
• Capture and share important knowledge across the organisation
• Improve the quality of decision making
• Find the balance between wellbeing and efficiency
• Increase employee skill levels
• The Risk of sensitive data loss is minimised
• Better align employees with organisational and departmental objectives
• Improve organisational resilience
• The cost of attrition is mitigated
• Reduce risks by sharing authoritative knowledge effectively

£726 to £2,070 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

239595145474982

Contact

Gemma Teagle
07792 169644
info@agilisys.co.uk

Planning

• Planning service: Yes
• How the planning service works: Phase 1 is Discovery & Assessment, Phase 2 is an Envisioning Workshop, Phase 3 is a Proof of Concept Pilot, Phase 4 is Change & Adoption planning, Phase 5 is production configuration and Phase 6 is the Launch and Transition into service
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Viva
  • Microsoft SharePoint Online
  • Microsoft 365 Apps for enterprise (aka Office Apps)
  • Microsoft SharePoint Syntex
  • Microsoft Yammer
  • Microsoft Search
  • Microsoft 365 Compliance features
  • Microsoft Purview
  • Microsoft To Do
  • Microsoft Planner

Training

• Training service provided: Yes
• How the training service works: Training is a vital element for staff to embrace change and adopt new technologies, it needs to be delivered well and in a timely manner. For Advanced Content Services solutions knowledge transfer and training to the organisations business managers and information workers is provided early in the piloting phase to ensure that the information worker champions are capable of managing the implementation. Agilisys utilise a combination of Subject Matter Experts from within the business (Champions), combined with our preferred third party organisations to deliver lower level specific systems training and/or qualifications. Once training has been completed, we will then review to make sure the desired outcomes have been achieved, ensuring it is adding value and contributing to business change and the embedding of new practices, but most importantly is achieving the business outcomes. To manage the delivery of this, Agilisys have established the 'Agilisys University', which has corporate responsibility to ensure that the correct learning opportunities are defined and available.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Viva
  • Microsoft SharePoint Online
  • Microsoft 365 Apps for enterprise (aka Office Apps)
  • Microsoft SharePoint Syntex (aka Project Cortex)
  • Microsoft To Do
  • Microsoft Outlook
  • Microsoft Compliance and Microsoft Purview
  • Microsoft Planner

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Microsoft 365 collaboration architects and engineers are highly skilled and experienced resources, with a proven track record of delivering highly complex and large scale Microsoft 365 transformations. This has enabled us to form dedicated 'Centres of Excellence' for areas such as Advanced Microsoft 365 Content Services. We support our methodology and people with the best migration tools on the market. We area able to migrate existing content from Content Management Services and Unstructured File Shares. We may also be able to migrate from automation solutions to Microsoft 365. Our strategic partnerships with Microsoft allow us to stay ahead by getting advanced and detailed insights into product roadmaps, changes and new functionality. This is all fed back into our method and approach, which is continually being refined to best practice standards and processes.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Viva
  • Microsoft SharePoint Online
  • Microsoft 365 Apps for Enterprise (aka Office Apps)
  • Microsoft SharePoint Syntex (aka Project Cortex)
  • Microsoft Yammer
  • Microsoft Search
  • Microsoft Compliance Features
  • Microsoft Purview
  • Microsoft To Do
  • Microsoft Planner

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance for the these Advanced Content Services is implemented during the User Acceptance Testing project phase and includes user performance testing, automation performance testing and monitoring of the automation effectiveness.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: If opted for, support can be provided through a service desk arrangement. Availability is Monday to Friday 08:00-18:00, primary means of logging all calls, incidents and queries is via the call service desk using the following e-mail address – agilisysservicedesk@agilisys.co.uk. The secondary means of contact to the service desk is via the following telephone number – 0845 120 7176.

Service scope

• Service constraints: The service is not responsible for ensuring that there is sufficient bandwidth available to support efficient access to Microsoft 365, the definition of business information governance policies, the purchasing of licensing and storage, the upgrade of legacy devices to support Microsoft 365, the migration of file shares that are used in dedicated line of business applications or the migration of files that are prohibitive and would provide a bad end user experience by being hosted in the cloud.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response times can be tailored to your requirements, these range from 15 minutes to 36 hours depending on the priority.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Availability is Monday to Friday 08:00-18:00, primary means of logging all calls, incidents and queries is via the call service desk using the following e-mail address – agilisysservicedesk@agilisys.co.uk. The secondary means of contact to the service desk is via the following telephone number – 0845 120 7176.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 11/03/2024
• What the ISO/IEC 27001 doesn’t cover: The scope of this approval is applicable to:; ; The Information Security Management System of Agilisys Ltd, including business support services, contracted Managed IT Services and Cloud Services delivered to our clients in accordance with Statement of Applicability.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Agilisys’ Environmental Management System is ISO140001:2015 certified, we understand the critical importance of addressing climate change and have committed to reducing our own carbon footprint while helping our customers to reduce theirs. Through our current initiatives, we have already reduced our GHG emissions by ~13% from our initial baseline, set in FY2021/22. In tackling climate change, we have both client facing and internal objectives to lessen Agilisys’ impact on the environment. Our client focussed objectives include - Providing timely Emissions information; Ensuring that all clients are informed of their GHG emissions on a regular basis as part of standard service reporting; Provide advice and guidance on reducing emissions; Provide information of optimising and efficient utilisation of services to reduce GHG emissions. Our internal objectives have been set to address the mix of emissions that we have across all three scopes and are summarised as - Improving awareness - Ensuring that all employees are informed about Agilisys' net-zero targets, environmental policies, principles, and procedures; Reducing business mileage - business mileage should be within 10% of the 71,611 miles travelled in 2022-23 now that COVID restrictions have been fully lifted; Improved Baselining - We're improving our data collection to create a thorough baseline for tracking all emissions, including non-mandatory aspects. Agilisys is committed to sustainability, through baselining, targeted emission reduction initiatives, and transparent reporting practices and we are continually improving our Environmental Management System. This benefits our clients through - Demonstrable Environmental Impact - our approach ensures a demonstrable reduction in environmental impact through rigorous baseline measurement and optimisation initiatives; A responsible track record - Our EMS is ISO14001:2015 certified and has already delivered a ~13% reduction in tCO2e and our reporting and management are being continually improved; Transparent Reporting - We publish environmental reporting annually, measuring ourselves against our environmental commitments.

  Covid-19 recovery

  Agilisys’ passion and commitment to supporting the recovery from COVID-19 is demonstrated by our co-founder, Manoj Badale, holding a role as Commissioner of the COVID Recovery Commission. The following examples evidence the scale of our commitments and proven approach and ability to deliver exceptional outcomes with our customers: North Lanarkshire Council – Agilisys has designed and developed a series of online modules, in playbook format, to be used by senior phase pupils and modern apprentices. The modules are designed to increase young people’s awareness, motivation, resilience and persistence and include activities and practical exercises to assist them in writing a personal statement or CV, preparing for interview and ultimately tips to help them adjust to the workplace. Helping Hands – In response to the pandemic, Agilisys designed and built a contact management solution that is designed to track both outreach contacts with vulnerable people and identify their specific needs. This solution was deployed on an ’at cost’ basis to thirteen authorities in 2020. Agilisys understands the profound consequences that COVID-19 has had on communities across the UK and has a deep understanding of how to make a positive impact to help stimulate recovery across key areas. Agilisys is operating in the highest growth sector in the UK economy. As a technology and Digital transformation company, we continue to work with our customers in successfully building Digital Skills within communities across the UK. For this reason, we believe Digital Skills is the best and most effective way for us to deliver best value and tangible benefits. In developing the focus of our social value offer we have concentrated on the creation of employment opportunities and the enablement activities of sponsoring and supporting re-training of young people – one of the most impacted generations of our community impacted by COVID-19.

  Tackling economic inequality

  We recognise the problem of workplace inequality and its pernicious impact. Agilisys is committed to ethical behaviour, transparency, and accountability, ensuring trust with clients and partners as part of our core value of Integrity. We are committed to fair working practices for workers in our sphere of influence, including everyone engaged in the delivery of our services. Our approach to tackling workforce inequality is multifaceted, integrating ethical considerations, compliance measures, and committing to fair working practices. We believe that being inclusive is fundamental to project and service delivery, and fair practices are an essential component of workplace wellbeing. Our Chief Executive Officer is responsible for compliance with our workforce inequality policy, which he also sponsors, this is reviewed annually. Under this policy, Agilisys has taken the following steps in relation to slavery and human trafficking: Expanding our whistleblowing policy to cover concerns about slavery or human trafficking; Ensuring practices for checking that all employees are paid at least the minimum wage and have the right to work in the UK; Updating template commercial agreements to include an obligation that suppliers will comply with the Modern Slavery Act, corresponding local legislation or, where no such legislation exists, the spirit of the Modern Slavery Act; Identifying and prioritising high-risk areas in the supply chain. Agilisys is committed to fair working practices for all, and takes rigorous steps at policy and operational levels to tackle workplace inequality. Ethical Framework - Our commitment to an ethical framework ensures the identification and mitigation of modern slavery and human trafficking risks. Legal Compliance - Our rigorous processes manage compliance with all applicable employment laws ensuring legally sound and responsible service delivery. Positive Outcomes - Our regular staff surveys show that our employees value Agilisys’ commitment to workplace equality and making the world a better place.

  Equal opportunity

  We have an active Diversity and Inclusion strategy with initiatives across Agilisys, ensuring that we are a truly welcoming place to work, actively promoting diversity and inclusion. Initiatives include: Reach Network - Agilisys is committed to consistently improving the level of ethnic diversity within the company. The company conducts itself with the following principles in mind: Zero tolerance of Racism and prejudice; Encourage education about racial inequalities; Support for staff is always available. Our Diversity & Inclusion committee drives the notion of a level playing field forward Agilisys has made diversity and inclusion central to its policies. Women in IT - Agilisys actively recruits and develops in-house female talent. Below are some of the initiatives implemented to address gender inequality: Work Shadowing to encourage girls to start their careers in technical roles. Partnering with ADA academy to hire female BAME and LGBTQ+ early tech talent. Embrace & Enable - This network aims to bring together members of the Agilisys community with a physical or mental impairment, developmental condition, or other condition covered by disability legislation in an informal and relaxed way. Through this network, we want to empower Agilisys to be more disability confident, leverage diversity of thought, and create a collaborative, supportive working space where our people can flourish, everyone feels comfortable and safe in the workplace. LGBTQ+ network- This network provides a platform to celebrate the LGBTQ+ community, to challenge prejudice, and to help shape Agilisys into a place where everyone feels safe and comfortable to be their true selves. People don’t need to identify as LGBTQ+ to be involved - the network is for anyone who has an interest in creating a support network, raising awareness, and keeping the business honest in providing equal opportunities as a diverse and inclusive place of work.

  Wellbeing

  Confidently Digital - Invest in new technology to improve people's health, lives and digital services; The rapid pace in the development of ‘Gen-Tech’ such as ChatGPT provides huge potential to improve people’s health, lives, and digital services. Examples of initiatives include: Development of software products that predict frailty amongst the elderly, enabling proactive intervention by Adult Services to help keep people living independently in their own homes for longer, delivering a better quality of life and reducing expenditure on care homes; Gen-Tech powered solutions that can propose optimized care packages for care workers to review/amend/approve, freeing up time to focus on interventions and driving better outcomes; Our RPA, Data and IoT capabilities can, we believe, support our clients in effectively harnessing the future digitally aspirational workforce, and enable deliver of better services at lower cost. Agilisys uses the following approach to ensure our Social Impact commitments on our contracts deliver significant value and maximum impact for the communities, staff, customers and patients that they are intended for. Step 1: Defining Outcomes is a process of agreeing the outcomes with our clients. Step 2: Is the process of agreeing the priorities and cycle of activities. Step 3: Involves a detailed schedule of stakeholder engagements to ensure we communicate and gain buy in to the Social Value Plan and where appropriate sponsors are in place to guide and lead the approach and communications in their localities. We have over 70 local authority partners across the UK. Step 4: Is the Implementation Phase. We will ensure that the plan is well resourced and clear governance is in place to maintain momentum and ensure decisions and activities are kept on track.

Pricing

• Price: £726 to £2,070 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.