COOLSPIRiT

COOLSPIRiT Commvault Service Advantage+ Complete Backup & Recovery

Commvault Service Advantage+ Backup & Recovery is an enterprise grade, feature rich solution to conduct backup, recovery, and archiving activities, this solution factors in operational reporting and performs hardware snapshot management, a true single pane of glass solution for wherever your data resides within the Private & Public Cloud Architecture

Features

  • Visibility on Operations within your Data Protection Infrastructure
  • Enterprise Backup & Recovery for Data Protection, Deduplication & Encryption.
  • Integrate with hardware data snapshots and backups operations from snapshots.
  • Cloud Compatibility/Support for over 40 Cloud Providers
  • Artificial intelligence and machine learning algorithms that optimize performance
  • Replicate copies of live data in secondary locations
  • Full support for all file systems, applications, virtual platforms included
  • Office 365 backup functionality per mailbox
  • S3 Compatible API into UK Object Storage.
  • Backup (and recover) data, within the cloud, and between clouds

Benefits

  • Simplified Global Leading Enterprise Backup Solution, Cost Effective & Flexible
  • Consolidated Backup, Data Protection eliminating need for additional point solutions.
  • Single pane of Glass Management Console & Interface (GUI)
  • Commvault Master Accredited Engineer Access, Training & Demo Functionality.
  • Reduces Administration hours by improving annual spending on Data Infrastructure.
  • Reduces annual unplanned downtime
  • Direct Support from Commvault Master accredited support technicians.
  • Commvault offers the capabilities you need with a single product
  • Improves Compliance & reduces audit failures
  • Faster recovery in the event of a disaster like Ransomware.

Pricing

£1 a licence

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 3 9 6 6 5 0 8 5 4 0 2 4 7 5

Contact

COOLSPIRiT Alex Raben
Telephone: 01246 454 222
Email: frameworks@coolspirit.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Not applicable
System requirements
  • Depending upon environment size, the following guidelines can be used
  • Small of 100gb of Disk Space for Commserve Database
  • Small of 200+ IOPS with single worker thread
  • Small 350+ IOPS with eight worker thread
  • Large x12 CPU Cores, 32GB RAM
  • Large 300GB of Disk space for Commserve Database
  • Large 320+ IOPS with single worker thread
  • Large 600+ IOPS with eight worker thread
  • Medium builds also available and sized as above
  • Small of x4 CPU Cores, 8 - 16GB RAM

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times vary based on severity level -
Severity 1 (Critical) - Response 1 hour, resolution 24 hours.
Severity 2 (High) - Response 2 hours, resolution 72 hours.
Severity 3 (Medium) - Response 3 Hours, resolution 20 days.
Severity 4 (Low) - Response Next Business Day, resolution N/A.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Not applicable
Onsite support
Yes, at extra cost
Support levels
Support is provided by COOLSPIRiT at Commvault Expert Accredited Standards and is set in two SLA options.
The CASP Basic support package provides broad business coverage with direct access to the GUARDiAN CASP Technical Support team and is designed to support the majority of customer’s needs. This package includes:

Access to the CASP Technical Support team on business days (Monday – Friday), excluding statutory holidays, between the hours of 7am to 7pm (GMT).
24x7 access to the Commvault Maintenance Advantage self-help website.
Notification of critical software update fixes
Web E-Support such as Incident Management, Knowledge Database, Commvault Books Online and the Commvault Forums
Reports provided upon request

The CASP Extended support package is designed to address mission critical environments since it provides a comprehensive 24x7 coverage period. This package includes:
Around-the-clock access to the CASP Technical Support team for Critical Incidents (including holidays)
24x7 access to the Commvault Maintenance Advantage self-help website
Notification of critical software update fixes
Web E-Support such as Incident Management, Knowledge Database, Commvault Books Online and the Commvault Forums
Reports provided upon request
Support available to third parties
Yes

Onboarding and offboarding

Getting started
COOLSPIRiT offer product training, both onsite and remotely, this is delivered via dedicated Commvault Expert accredited Engineers on a professional services engagement.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Customer has complete autonomy of how data is stored and managed within their environment. Data can be extracted via API or GUI
End-of-contract process
We will return all your data and materials which cannot be deleted or exported by the customer.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
All data management activities in the environment is tracked by a centralised server, the CommServe, this single pane of glass solution can be managed by administrators through the central interface. End users access protected data & Commvault’s Data Protection operations using web browsers or mobile devices
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Not Applicable.
API
Yes
What users can and can't do using the API
Commvault REST APIs represent operations that are performed in the CommCell Console. This is implemented on HTTP protocol for common programming language & tools. REST API also available for Datto so can be used for reporting
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Commvault offers a variety of (customised) services for installation, configuration and deployment of Commvault Complete Backup, These service solutions are delivered by our GUARDiAN Professional Services staff on a time and materials basis (either onsite or remotely).

Scaling

Independence of resources
The service is hosted on a scalable cloud infrastructure using committed resources, and is spread across availability zones

Analytics

Service usage metrics
Yes
Metrics types
Yes, Topdesk can generate environment reports and cases logged through it are both scheduled and ad-hoc. Datto RMM also has the ability to allow API access and reports based on the performance of the service. Reports available on the dashboard for real time and regular reporting.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Commvault

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Customers export their data via API & the Commvault GUI.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Commvault supports all file formats available
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Commvault supports all file formats available

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
No direct access to customer networks unless accessed by secure VPN i.e TLS 1.2, IPSec VPN. Access to sites via datto over Secure SSL.
Data protection within supplier network
Other
Other protection within supplier network
Commvault protection on the internal data, ESAT antivirus for file security with Messagelabs for inbound / outbound mail

Availability and resilience

Guaranteed availability
No SLA is provided by COOLSPIRiT
Approach to resilience
In a cluster environment, the CommServe, MediaAgent and other clients take advantage of the reliability and fault-tolerance features provided. If an active node fails, the software will seamlessly resume from the next available active node during backup and restore operations.
Outage reporting
Email alerting, internal dashboards & Self-service notifications

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
YES, with heightened username and password, single sign with optional 2-factor authentication.
Access restrictions in management interfaces and support channels
Only required and specific information for customers is passed to the named contact for the contract
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
With heightened username and password, single sign with optional 2-factor authentication.

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
01/12/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus & Cyber Essentials
Information security policies and processes
Cyber Essentials Plus & Cyber Essentials.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
COOLSPIRiT’s implemented configuration and change management policies and processes are maintained, assessed and documented in accordance with the guidance from ITIL v.3 and the current ISO20000 standard. All configuration management activities, including record management and asset reporting, are monitored and validated constantly, and any discrepancies identified are promptly escalated for review. All submission of change requests follows our rigorous and established process, with any next steps being reviewed and approved where applicable by our Change Advisory Board, on a daily basis or sooner if required. Our Change Advisory Board consists of technical and operational management employees.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
COOLSPIRiT’s implemented vulnerability management policy and processes maintained, assessed and documented in accordance with the guidance from ITIL v.3. For the majority of our compatible systems, manufacturer live updates and status reports are identified and utilised; only from official sources. For all other applications and systems, assigned employees regularly review trusted information sources to identify and evaluate any upcoming patches or updates which require
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Following best practice advice from industry peers, organisations and standards, COOLSPIRiT utilises Datto Remote Monitoring Management technology which enables us to deliver protective monitoring for any required platforms. With this technology we’re able to offer a robust support approach by monitoring, responding and resolving requests in the quickest time possible. Where required we monitor systems 24x7, managing any generated alerts with complete logging and investigation/remediation actions to SLA agreements.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
COOLSPIRiT has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 standards. Any incidents or issues raised by COOLSPIRiT employees or our customers are stored in our ticketing system, which assigns tasks to the relevant personnel for prompt resolution or escalation as required, with complete tracking to ensure smooth and quick closure.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

As an organisation, COOLSPIRiT is wholly committed to improving our social & sustainability record and drive real change through to delivery of our contracts.

We take great pride working with our supply chain and customers to understand how our services can be provided with reduced emissions seeking a net zero impact on our environment.

We employ a number of activities / initiatives to help accelerate us towards our global population becoming carbon neutral, including, Partnering with World Land Trust to plant trees in Borneo, SME Climate Commitment, Working from solar-powered offices, Availability of electric car charge points, Electric-powered company vehicles, Upgrading to LED lighting throughout our offices, Eradicating the use of single-use plastic, Achieving ISO 14001 Certification, Supporting the 721 Challenge.

We understand that our business has a direct impact on the environment, so we're actively working towards best practices in the technology sector.

In regard to our Social Responsibility, we also thrive on making differences wherever possible, be it big or small, to help support the overall impact that organisations can have on our local communities.

Initiatives we have in place include, Apprenticeships for local people, Employment skills structure, Supporting the community, Donations of technology equipment, Local collaboration, Sustainability and environmental focus, Supporting Charity.

We're excited to have now partnered with the World Land Trust (Registered Charity No. 1001291) as a corporate supporter. The World Land Trust carries out essential reforestation projects, supporting conservation and creation of wildlife-rich habitats benefitting local communities, reconnecting forest areas, and storing carbon.

In addition to the measures noted above we will automatically plant a tree for every contract placed with us.

More information can be found on our website https://www.coolspirit.co.uk/

Pricing

Price
£1 a licence
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free trials are available to both new and existing customers for products which haven't been previously purchased or trailed, this is set between 14 days & 30 days and outlined by the available service descriptions.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.