Responsiv Solutions Ltd

Responsiv Solutions IBM Blueworks Live Process Modelling

IBM Blueworks Live provides a web-based process and decision modelling platform which is easy to use and complies with open/industry standards.
Designed for business users, process practitioners, lean and six sigma specialists
Move away from whiteboard brainstorming to a collaborative, browser based. Minimal training. Migrate your Visio files with ease

Features

Discover, model and document your business processes in the cloud
Built-in, real-time collaboration promoting team and business participation
Supports OMG BPMN and DMN standards for process/decision modelling
Process analysis and playback, to process improvement opportunity identification
Document business policies and link these to business processes
Central repository ensures process models are always current and up-to-date
Central repository ensures process models are always current and up-to-date
Over 200 process model templates to accelerate process discovery

Benefits

Identify opportunities to reduce cost by highlighting obsolete technology
Improves efficiency, collaboration, and quality of process improvement initiatives
Get started quickly with no training required
governance built in with approval workflow
Collaborate on process models to improve alignment of business requirements
Reduce rework for IT implementation by achieving requirements consensus
Demonstrate the power of process transformation to senior leadership team
Expose time, costs, risks, value/non-value add of your processes
Reduce project lifecycle by creating re-usable process assets
Easy and intuitive to use with 24/7 support for users

£528.24 a user a year

Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

Contact

Responsiv Solutions Ltd Mike Axial
Telephone: +44 (0)1344 266 980
Email: sales@responsiv.co.uk

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: IBM Blueworks is primarily used to document business processes for visibility and develop understanding of business operations can also be used with IBM Business Automation Workflow when an organisation wants to design and build executable business process applications. Also available as part of IBM Digital Business Automation platform
Cloud deployment model: Public cloud

Private cloud
Service constraints: IBM Blueworks Live is a Software as a Service offering only, accessible either as a public offering or through an optional private installation within an IBM data centre.
System requirements: Web browser- Microsoft Edge, Mozilla Firefox or Google Chrome.

User support

Email or online ticketing support: Email or online ticketing
Support response times: Within 1 hour if there is critical business impact or if the service is down (24X7)
Within two business hours if service is restricted in some way and there is potential to miss business deadlines. Monday to Friday; business hours.
Within four hours if service is usable and there is no impact to operations. Monday to Friday; business hours.
Within one business day; for enquiries or non-technical requests. Monday to Friday; business hours.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Included within the price
Severity 1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 1 hour, 24x7

Severity 2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 2 business hours, Monday to Friday business hours

Severity 3 - Minor impact:
Indicates the service or functionality is usable .
Response: Within 4 business hours, Monday to Friday business hours

Severity 4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day, Monday to Friday business hours

On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Onsite and online training can be provide as required (charges apply).
Extensive user documentation exists on the IBM site

Responsiv can provide professional process management training separately.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
At the end of the contract users can request a one-time export of their data, which is then made available for download.

Processes can be extracted in the industry standard BPMN, Business process Management Notation.
End-of-contract process: At the end of contract, assuming the user has not renewed, the account would be deactivated

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Feature rich mobile support using responsive web pages.
Service interface: No
User support accessibility: WCAG 2.1 AA or EN 301 549
API: Yes
What users can and can't do using the API: Access to a limited subset of its available functions, such as search, list process details, and launch work instances.
Details at https://www.ibm.com/support/knowledgecenter/SS2MKC/com.ibm.bwl.doc/topics/index.html

Functions include: account activity, artefact details, blueprints, policy documents and glossary, file management and export, user management and work management.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
API sandbox or test environment: No
Customisation available: Yes
Description of customisation: Account customisation documentation available at: https://www.blueworkslive.com/scr/docs/bwl/topics/adm_cust_account.html

Scaling

Independence of resources: The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics: Yes
Metrics types: Retrieve information about activities in the account. The user's permissions in the account define restrictions on returned information.
Reporting types: API access

Real-time dashboards

Reports on request

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: IBM

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Functions exist to export their data in a number of different formats including Microsoft Word and Powerpoint and also for the process models into a Business Process Modelling Notation (BPMN) format.
Data export formats: Other
Other data export formats: BPMN 2.0

MS Office (Word, PowerPoint, Excel)

XPDL 2.1

IBM WebSphere Business Modeler XML 7.0

Print to PDF
Data import formats: Other
Other data import formats: Microsoft Visio (.VDX / .VSDX)

Business Process Modelling Notation 2.0 (BPMN)

XML Process Definition Language 2.1 (XPDL)

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: Availability during a contracted month = Compensation
(% of monthly subscription fee for contracted month that is the subject of a claim)
<99.93% = 2.5%
<99.50% =5%
<99.00% = 25%
<95.00% = 37.5%
<90.00% = 50%
IBM will make a rebate directly available to Client.
Approach to resilience: Information can be made available on request
Overarching details included at,
http://www-03.ibm.com/software/sla/sladb.nsf/pdf/KUP12494/$file/KUP12494USEN.pdf
Outage reporting: Email Alerts

Identity and authentication

User authentication needed: Yes
User authentication: Username or password
Access restrictions in management interfaces and support channels: IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency: At least every 6 months
Management access authentication: Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS
ISO/IEC 27001 accreditation date: 29 November 2021
What the ISO/IEC 27001 doesn’t cover: https://www.ibm.com/cloud/compliance
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: 02/01/2022
CSA STAR certification level: Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover: The IBM CSA Star Self-Assessment can be viewed https://cloudsecurityalliance.org/star/registry/ibm-cloud/services/ibm-cloud-services/
PCI certification: No
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: https://www.ibm.com/trust

https://www.ibm.com/cloud/compliance

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Pricing

Price: £528.24 a user a year
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: 30 day free trial with a subset of Editor functionality
Link to free trial: https://www.blueworkslive.com/signup/trial

Service documents

Request an accessible format

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Responsiv Solutions IBM Blueworks Live Process Modelling

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents