Responsiv Solutions Ltd

Responsiv Solutions IBM Blueworks Live Process Modelling

IBM Blueworks Live provides a web-based process and decision modelling platform which is easy to use and complies with open/industry standards.
Designed for business users, process practitioners, lean and six sigma specialists
Move away from whiteboard brainstorming to a collaborative, browser based. Minimal training. Migrate your Visio files with ease

Features

  • Discover, model and document your business processes in the cloud
  • Built-in, real-time collaboration promoting team and business participation
  • Supports OMG BPMN and DMN standards for process/decision modelling
  • Process analysis and playback, to process improvement opportunity identification
  • Document business policies and link these to business processes
  • Central repository ensures process models are always current and up-to-date
  • Central repository ensures process models are always current and up-to-date
  • Over 200 process model templates to accelerate process discovery

Benefits

  • Identify opportunities to reduce cost by highlighting obsolete technology
  • Improves efficiency, collaboration, and quality of process improvement initiatives
  • Get started quickly with no training required
  • governance built in with approval workflow
  • Collaborate on process models to improve alignment of business requirements
  • Reduce rework for IT implementation by achieving requirements consensus
  • Demonstrate the power of process transformation to senior leadership team
  • Expose time, costs, risks, value/non-value add of your processes
  • Reduce project lifecycle by creating re-usable process assets
  • Easy and intuitive to use with 24/7 support for users

Pricing

£528.24 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.kirkham@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 4 0 0 2 2 7 6 8 4 3 7 3 9 6

Contact

Responsiv Solutions Ltd Nathan Kirkham
Telephone: +44 (0)1344 266980
Email: nathan.kirkham@responsiv.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
IBM Blueworks is primarily used to document business processes for visibility and develop understanding of business operations can also be used with IBM Business Automation Workflow when an organisation wants to design and build executable business process applications. Also available as part of IBM Digital Business Automation platform
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
IBM Blueworks Live is a Software as a Service offering only, accessible either as a public offering or through an optional private installation within an IBM data centre.
System requirements
Web browser- Microsoft Edge, Mozilla Firefox or Google Chrome.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour if there is critical business impact or if the service is down (24X7)
Within two business hours if service is restricted in some way and there is potential to miss business deadlines. Monday to Friday; business hours.
Within four hours if service is usable and there is no impact to operations. Monday to Friday; business hours.
Within one business day; for enquiries or non-technical requests. Monday to Friday; business hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Included within the price
Severity 1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 1 hour, 24x7

Severity 2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 2 business hours, Monday to Friday business hours

Severity 3 - Minor impact:
Indicates the service or functionality is usable .
Response: Within 4 business hours, Monday to Friday business hours

Severity 4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day, Monday to Friday business hours

On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite and online training can be provide as required (charges apply).
Extensive user documentation exists on the IBM site

Responsiv can provide professional process management training separately.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
At the end of the contract users can request a one-time export of their data, which is then made available for download.

Processes can be extracted in the industry standard BPMN, Business process Management Notation.
End-of-contract process
At the end of contract, assuming the user has not renewed, the account would be deactivated

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Feature rich mobile support using responsive web pages.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
Access to a limited subset of its available functions, such as search, list process details, and launch work instances.
Details at https://www.ibm.com/support/knowledgecenter/SS2MKC/com.ibm.bwl.doc/topics/index.html

Functions include: account activity, artefact details, blueprints, policy documents and glossary, file management and export, user management and work management.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Account customisation documentation available at: https://www.blueworkslive.com/scr/docs/bwl/topics/adm_cust_account.html

Scaling

Independence of resources
The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
Yes
Metrics types
Retrieve information about activities in the account. The user's permissions in the account define restrictions on returned information.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
IBM

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Functions exist to export their data in a number of different formats including Microsoft Word and Powerpoint and also for the process models into a Business Process Modelling Notation (BPMN) format.
Data export formats
Other
Other data export formats
  • BPMN 2.0
  • MS Office (Word, PowerPoint, Excel)
  • XPDL 2.1
  • IBM WebSphere Business Modeler XML 7.0
  • Print to PDF
Data import formats
Other
Other data import formats
  • Microsoft Visio (.VDX / .VSDX)
  • Business Process Modelling Notation 2.0 (BPMN)
  • XML Process Definition Language 2.1 (XPDL)

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Availability during a contracted month = Compensation
(% of monthly subscription fee for contracted month that is the subject of a claim)
<99.93% = 2.5%
<99.50% =5%
<99.00% = 25%
<95.00% = 37.5%
<90.00% = 50%
IBM will make a rebate directly available to Client.
Approach to resilience
Information can be made available on request
Overarching details included at,
http://www-03.ibm.com/software/sla/sladb.nsf/pdf/KUP12494/$file/KUP12494USEN.pdf
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas Certification Holding SAS
ISO/IEC 27001 accreditation date
29 November 2021
What the ISO/IEC 27001 doesn’t cover
https://www.ibm.com/cloud/compliance
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
02/01/2022
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The IBM CSA Star Self-Assessment can be viewed https://cloudsecurityalliance.org/star/registry/ibm-cloud/services/ibm-cloud-services/
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • https://www.ibm.com/trust
  • https://www.ibm.com/cloud/compliance

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses.
Equal opportunity

Equal opportunity

Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer.
Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer.
Wellbeing

Wellbeing

Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy
lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.

Pricing

Price
£528.24 a user a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 day free trial with a subset of Editor functionality
Link to free trial
https://www.blueworkslive.com/signup/trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.kirkham@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.