VMware UK Limited

Vmware Tanzu Labs - Application Services (Software Product Development)

Our world-class team of agile developers, product managers, and designers work alongside you to build and deploy software using best in class methodologies. In partnership with our team, your teams learn to adopt best practices in cloud-native software product development and DevSecOps practices with cutting-edge technology.

Features

• Build Cloud Native Software with small autonomous Agile Product Teams
• Adopt Lean Product Management techniques (build, measure, learn)
• Adopt User-Centred Design, research, understand real-world problems and solutions
• Learn Extreme Programming (Pair Programming, Test Driven Development, CI/CD)
• Enable a DevSecOps development mindset
• Release software into production rapidly, continuously and sustainably
• Build joyful, useful, useable software features, full stack
• Prioritise backlogs, develop valuable assets first, fail fast, validate often
• Create aligned, autonomous teams and grow a new digital practice
• Develop programmes with cascading goals aligned to organisation vision

Benefits

• Release software into production in weeks not months/years
• Deliver products that deliver more compelling value for your users
• Leverage VMware Tanzu, automate pipelines and accelerate route to live
• Adopt Lean governance and funding practices aligned with GDS standard
• Drastically reduce the cycle time from idea to production
• Increased productivity via improved alignment and collaboration between internal organisations
• Make product release a product decision, not an engineering one
• Build high quality software in a cloud native, portable manner
• Improved ability to respond to change and operate in uncertainty
• Develop cross-functional teams that propagate new agile capabilities internally

£1,418.00 to £1,755.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

240289272687029

Contact

Chris Hardy
07824 478092
chris.hardy@broadcom.com

Planning

• Planning service: Yes
• How the planning service works: We work collaboratively with our clients from first interaction and ongoing to build a plan that will achieve success.; ; Prior to project engagement we run Discovery Workshop to build a shared understanding of the business, product and engagement goals, understand/mitigate risks, identify integrations, and gather enough context to build a proposal. ; ; Product development starts with kick-off and, if uncertainty exists, a Discovery and Framing phase to establish alignment and ideal, evidence-based starting point.; ; During Discovery the product team gains first-hand understanding of the problem-space, prioritising top-problems, identifying business-needs and technical-constraints. ; ; In Framing, the team prioritises top solutions to provide confidence in product direction before committing to code, reducing risk. ; ; This process involves research-led, full-stack user-centred design and Lean-startup practices such as ethnographic research, market analysis, experiments, service blueprints, impact-mapping and prioritisation exercises. We use technical investigations to establish an armature that validates architecture and path to production.; ; To minimise risk further, we adopt a dual-track agile process, continuing to engage with end users through user-centred design techniques, and refining products and prototypes throughout the product development process. Continuous user-research ensures a valuable, validated, product. Releasing early/often ensures fast-feedback, real-world measurement and helps to minimise risk from product or business misalignment.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide immersive, best practice focussed enablement, that equips developers and architects with the skills to develop new applications, move applications (replatforming), and modernise existing applications on Tanzu. Our services are designed to enable through "doing it" rather than "talking about it".; ; Training includes: ; - New Application Development - Build cloud-native applications, learning how to build a single application, then evolving the application to cloud native on Tanzu. It covers setting up CI/CD, Application Architecture, Spring Boot, and Spring Cloud Services.; ; - Develop new and migrate existing applications through the comprehensive, hands-on engagements to review application architectures, and recommend prioritised opportunities for refactoring. Learn the fundamentals of Tanzu, CI/CD, Application Architecture, Spring Boot, and Spring Cloud Services.; ; - Gain hands-on familiarity with the principles and products that will allow you to run Tanzu at scale. Learn the concepts of platform as a product, site reliability engineering and more. Become prepared for you to join a Platform Governance enablement engagement or join a team that has already completed one. Trainees will learn about Concourse, BOSH, Credhub, Tanzu, and Platform Automation.; ; Run Tanzu Application Platform: Learn advanced techniques for operating your platform as a product.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Vmware Tanzu
  • Spring
  • Java
  • Kubernetes
  • Docker / Containers
  • Open Source Software
  • Git

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Where a VMware Tanzu Labs application development engagement involves the re-building or modernising software for the purpose of moving it to the Cloud, the VMware Tanzu Labs team will employ specific tools and practices to re-develop or modernise the software to be cloud-native and portable. ; ; This process includes, but is not limited to:; - Discovery and Framing to develop understanding of the problems to be solved and align on how to start solving them. This includes primary research and observation of business, user and technical aspects of the domain.; ; - Event storming - to provide a holistic understanding of the application’s bounded contexts and help the team to better understand the best way to build abstractions and microservices.; ; - Visualisation and architecture design - to construct an Interaction Diagram to visualise API, Event and Data Flows through the application (known as a Boris diagram) and identify a thin slice of functionality to begin the modernisation, based on business priorities, technical complexity and entanglement.; ; - Iterative delivery - to deliver value early and rapidly optimise product direction via a continuous feedback loop.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • VMware Tanzu on Amazon Web Services
  • VMware Tanzu on Microsoft Azure
  • VMware Tanzu on Google Cloud Platform
  • VMware Tanzu on other cloud (IaaS) services
  • VMware Tanzu on any private VMwareCloud/VSphere
  • VMware Tanzu on private Azure stack cloud
  • VMware Tanzu on AWS Outposts

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our approach to software development ensures that we bake quality and testing into all phases in the development of software, from the first code written through to production.; ; To maintain the highest possible quality whilst minimising defects we practise Test Driven Development, Pair Programming and Continuous Integration. Writing tests before the code ensures both the test and code are correct. Pair programming ensures we continuously peer-review every decision as well as every line of code. We use Continuous Integration to automatically validate that all tests and behaviour are maintained as changes are introduced to the software.; ; We automate all appropriate testing types including unit, integration, behaviour, system, smoke, contract, regression and performance tests.; ; We practise the 12-factor methodology to maximise quality, stability, scalability and performance of the software.; ; Stories (units of change) are kept small, and are continuously accepted by the Product Owner who wrote them. This provides assurance that all behaviour introduced matches the original intention.; ; We practise DevSecOps methodologies of automation to stabilise the software release process. CI maintains software quality. Pipelines and automation manage complexity/minimise human error. Tanzu ensures consistency of environments between testing/production. We provide a high quality environment including automatic healing, scaling and credential rotation.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: We provide a comprehensive range of support and educational services for our VMware Tanzu products

Service scope

• Service constraints: VMware Tanzu Labs team can deliver services on customer site or remotely or at a WMware Tanzu Lab (for the UK at Old Street, London). The Lab provides an environment that has been optimised for maximum productivity; it typically enables the fastest change in client team cultural practices and technical capabilities.; ; A co-location plan typically includes 4-days on site and 1-day remote, when travelling. ; ; For each engagement, we typically agree on a co-location plan before a project begins during an iteration 0 activity.; ; VMware Tanzu Labs work a 40 hour week and overtime is subject to mutual agreement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Premium Support Services are available for all VMware Tanzu for our products, including:; ; - Global, 24x7 support for Severity 1 issues; - Fast response times for critical issues; - Unlimited number of support tickets; - Remote Support; - Online access to documentation, technical resources, knowledge base, - and discussion forums; - Product updates and upgrades during the subscription period
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Premium Support Services Summary for VMware Tanzu; ; Target Response Times - (Business Hours of Availability); Critical (Severity 1) - 30 minutes or less (24x7); Major (Severity 2) - 2 business hours (12x5); Minor (Severity 3) - 8 business hours (12x5); Cosmetic (Severity 4) - 1 business day (12x5); ; We also provide at an additional cost, Business Critical Support services which are delivered remotely by a Designated Support Engineer (DSE). ; ; The DSE serves as your single point of contact for VMware Tanzu Software support and is an extension of your team, driving faster resolution and engaging subject-matter experts when needed. ; ; The DSE engages your team in discussing open service requests and product-related issues, driving toward more efficient resolution and enabling discussion of future plans, projects, or enhancements.; ; Should there be a critical event, DSE will conduct a full Root Cause Analysis, including incident review with a detailed outline of the impacting event, additional detail around the debug analysis, recovery, and the resolution steps taken. ; ; Your DSE facilitates the feature request process with your team, advocates with VMware Tanzu product management on your behalf, and lays out timelines and delivery dates of new features.; ; Costs for DSE are available on request.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 14/10/2021
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certification is limited to the information security management system (ISMS) supporting the management of the infrastructure and services used to support VMware’s in-scope cloud services and in accordance with the statement of applicability version 1.8, dated June 9, 2021, and aligned to the control sets in ISO/IEC 27017:2015 and ISO/IEC 27018:2019. Assets within the scope of the ISMS include information, software, databases, hardware, and employees supporting the in-scope VMware cloud services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainable growth for VMware’s business requires decoupling our company growth from carbon emissions. To this end, we’ve accelerated our focus on decarbonization and received third-party validation from the Science Based Target Initiative (SBTi) on our science-based targets. Since 2018, we have maintained our certified CarbonNeutral® company status, in accordance with The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our power in our global facilities from renewable sources, in accordance with RE100 Reporting Guidance. ● VMware’s net zero emissions goal builds on approved science-based targets and expands the scope of our climate commitments. For us, a net zero goal means reducing emissions for our entire carbon footprint. We are focused on prioritizing energy efficiency within our operations through our commitment to green buildings, working with our suppliers to reduce their emissions, and supporting distributed workforces through our Future of Work initiative. Through carbon financing, we support low carbon sustainable development projects that enable carbon avoidance to offset our remaining emissions. In line with the leading net zero guidance, we are developing our strategy to include carbon removal projects to address residual emissions. ● In FY22, we furthered climate transition planning at VMware, guided by Taskforce on Climate-related Financial Disclosures (TCFD) recommendations. As VMware continues to learn more about climate risks, we can build longer time horizon risks into our strategy to become even more sustainable and resilient.
• Covid-19 recovery:

  Covid-19 recovery

  Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions. ● Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported GlobalGiving’s Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people.
• Tackling economic inequality:

  Tackling economic inequality

  VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15 million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions. ● VMware donates our technology to academic institutions, enabling learners with access to technical training and labs across technology solutions and companies through Academic Cloud. ● VMware IT Academy partners with the Rochester Institute of Technology (RIT) for their Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to reskill or upskill unemployed individuals, including minorities and veterans. ● VMinclusion Taara offers free technical education on VMware products & technology that enable digital business transformation, addressing the gender gap in the Indian IT sector and empowering women with financial and social independence. ● VMware Responsible Sourcing supports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5B with diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities.
• Equal opportunity:

  Equal opportunity

  VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion. ● As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by 2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines. ● Employee Resource Groups at VMware are called Power of Difference communities (“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index (DEI).
• Wellbeing:

  Wellbeing

  At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community. ● Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance.

Pricing

• Price: £1,418.00 to £1,755.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.