Gradian Systems Ltd

Broadcom/Symantec Policy Based Encryption Advanced

Symantec Policy Based Encryption (PBE) Advanced, powered by Echoworx, is a boundary-based encrypted email service that will encrypt sensitive emails before they leave the organization. Using Data Protection policies, you design your PBE Advanced policies to analyze your organization's email and encrypt any email message that matches your predefined conditions.

Features

• Multiple types of encryption available
• Custom Branding on encrypted emails, notification emails, inside web portal
• Policy-based custom encryption and policy-based alternate branding
• Multiple authentication options for recipients
• Encrypted Reply option for external recipients
• Integration with 3rd Party LDAP directories for certificate retrieval
• Outlook Add-In offer easy Encrypt Button to enterprise senders
• Message Recall (by the sender) for messages in web portal
• eStatement Encryption mode where only attachments are encrypted

Benefits

• Cloud-Based solution (no hardware requirements)
• 24x7 management of hosted services
• No impact/changes to internal email archive/backup or eDiscovery
• Multiple encryption methods ensure the best experience for the recipient
• Data Leakage Protection by automatically encrypting sensitive content
• Scanning email subject, email body, recipients, attachment names, attachment content
• Policies to catch any confidential data in the email
• Recipients can self-manage passwords/recover password without Administrator involvement
• Eliminate fax and paper mailings when email becomes secure option

£1 a user

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

240295362297035

Contact

Stuart Case
07770 377936
stuart.case@gradian.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Symantec's Email Security Service
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements: Customer must have Symantec's Email Security Service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see Gradian's Support Guide attached.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see Gradian's Support Guide attached.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: PowerPoint.
• End-of-contract data extraction: There is no data to extract.
• End-of-contract process: If the contract is not renewed the services are switched off.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: For administrators there is the ClientNet Portal, here the administrator can configure the service. For Users they can access the quarantine portal if the option is selected by the administrator.
• Accessibility standards: None or don’t know
• Description of accessibility: Users cannot access the client net console, only the quarantine.
• Accessibility testing: Users cannot access the client net console, only the quarantine.
• API: No
• Customisation available: Yes
• Description of customisation: The service can be customised through logo and text support, making the service appear native to the customer.

Scaling

• Independence of resources: Echoworx scales the service to ensure all incoming email volume is processed without delay. When required, additional instances of the encryption engine and/or the secure web portal can be deployed without any service interruption. With respect to external recipients accessing the secure web portal, Echoworx uses a multi-version concurrency control database to allow simultaneous access to data. File or database record deadlocks are avoided by ensuring row locks are obtained in a consistent order.

Analytics

• Service usage metrics: Yes
• Metrics types: All email flows through Symantec, and the policies for encryption are in Symantec Data Protection. The service metrics are obtained from Symantec reports and Admin Console.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Broadcom/Symantec

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: Email in encrypted form at rest (this is different than encryption of all physical media).
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Some encryption reports (such as the Policy Report) generated in the web-based Administrative Consoles can be saved as a CSV file.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Available on request.
• Approach to resilience: All services are redundant. Multiple instances of both the encryption engine and the secure web portal are load-balanced and running in a single datacentre. Furthermore, the services are replicated in a secondary datacentre for DR purposes.
• Outage reporting: The portal provides public updates and there are email and text alerts for any severe outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Authenticated access is required to access the administration consoles. Echoworx will provision accounts (using provided customer email address(s)) and the user will choose a secure password when they create their account. Access granted is role based such that Echoworx Operations will see options and configuration that is not available to customer administrators. There is also a special role with reduced access for credential management (PGP keys, SMIME keys) and Reporting.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 23/05/2016
• What the ISO/IEC 27001 doesn’t cover: TBA
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Unknown
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: Unknown
• PCI certification: Yes
• Who accredited the PCI DSS certification: Unknown
• PCI DSS accreditation date: Unknown
• What the PCI DSS doesn’t cover: Unknown
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Echoworx is SOC2 and WebTrust certified. The datacentre however, is ISO 27001.
• Information security policies and processes: The service follows the security policies and standards that are outlined in SOC2 and WebTrust. These can be provided upon request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change is managed at all levels through the design, software development, quality assurance, deployment, and operational management of the services. Some examples: All source code is versioned and tagged in a Version Control System. Change requests are reviewed weekly by Product Management, Sales Engineering, Operations, and Development. Change requests are assigned to the current or future release based on severity and value to the solution. All production system changes, including config changes, are documented and tracked in the ticketing system and reviewed by management . Before any version of the software is deployed changes are approved by Symantec Product Management.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Echoworx has a series of IDS, and IPS systems in place in their environment. Additionally, routine vulnerability and penetration testing is performed on its services. Echoworx is registered to receive updates via 3rd party mailing lists of almost all 3rd party tools used in the environment. The committed response time for deploying a new security patch from a 3rd party is 1-2 days for high severity / critical security patches. If the security patch is minor, or does not affect the Echoworx solution, it may be released after it has been tested during the next planned major release of software.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: For 3rd party compromises, the answer from Vulnerability management (slide 29) can be repeated here. On the topic of application monitoring, the Operations team has system and log file monitoring in place that will alert the team of any errors. Service degrading errors are addressed immediately when possible with infrastructure changes, otherwise the issue is escalated to the Product group for assessment and resolution via a software patch.
• Incident management type: Supplier-defined controls
• Incident management approach: Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Gradian are very proud to be an equal opportunity employer.

Pricing

• Price: £1 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.