AVANADE UK LIMITED

Avanade Digital Services for Sitecore

Avanade’s Digital Marketing offering includes services across digital advisory, digital marketing strategy, experience design and creative services, technology implementation, hosting and managed services. Avanade provides a portfolio of Digital Marketing solutions and managed services for public sector entities in multi-channel consumer experience, campaign, information, e-commerce and self-service management.

Features

• Digital Studio providing strategy and creative services
• Design thinking and User Experience Optimisation
• Sitecore Implementation assessment and code review
• Sitecore Upgrade and Sitecore Cloud Migration
• Sitecore Personalisation and Experience optimisation
• Web Content Management, Multi-channel customer experience
• Digital content and asset management
• Digital Experience Analytics, Digital Marketing Analytics
• Content testing and optimisation, translation and migration
• Enterprise Search and Integration of Sitecore with multiple systems

Benefits

• Digital Strategy and roadmap for Customer and Workplace experience transformation
• Strategy and design-led approach to implementation
• Sitecore Hosting, Infrastructure, Managed Services (apps, infra, content analytics outsourcing)
• Avanade Sitecore Accelerators
• Avanade Modern Engineering platform – Reduce time to deploy
• Avanade Sitecore Framework – Cost saving by reducing build complexity

£325 to £2,200 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.hps.support@avanade.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

240323012428242

Contact

Paul Marsh
02070251000
uk.hps.support@avanade.com

Planning

• Planning service: Yes
• How the planning service works: Avanade’s Cloud Strategy, Assessment, and Roadmap services create tailored, cloud migration roadmaps and determine the way an organisation will operate in the future. Cloud migration feasibility study services plan and prepare the migration program. Cloud Migration Assessment Services determine the migration type and effort and conduct code-level analysis to determine target platforms and migration type. Discovery and assessment collect and rationalises data to enable creation of a business case and roadmap and identify in-scope applications for subsequent planning.; ; Phases include:; ; Current state assessment: Strategy, Roadmap, Applications & Infrastructure, security, and Operating Model; Future state planning: technology and migration, future state operating model planning, process and organisational change; Optimisation and transformation: creation of roadmaps for future state improvements, process automation, data modernisation; ; Deliverables include:; ; Current State Assessment review: Strategy, enterprise architecture, applications and infrastructure; Target state definition documents: future state application and infrastructure mapping; Operating model review: Current state and target state operating model documentation; Migration planning: Project timelines, technical approach, migration strategy for migration and optimisation in the cloud; Business Case: Cost to run, cost of change, time to value and ROI over time – a business case which underpins and supports digital transformation plans
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Avanade understands that a consistent and thorough training and performance support program is critical to the success of any large-scale transformation projects, including cloud services, because it enables end-users to build proficiency with the new system quickly. Avanade will develop a Training Strategy and Plan that will serve as a foundation for designing, developing and delivering training. ; ; We intend to leverage our Avanade Delivery Framework (ADF) to design and plan the End User Training and Support. Training materials could be simple, or they could be very involved in dealing with multi-week curricula and the creation of an ongoing end-user training program for existing and new users.; ; The delivery strategy will be a mix of classroom, paper, computer (standalone), web/Internet/server (virtual classroom), satellite, on-the-job training, performance simulation, end-user support, knowledge management systems, and so on. The delivery strategy should also consider current training tools and technologies, bandwidth and architecture characteristics, end-user desktop specifications, firewall and security requirements, and so on. The cost of the delivery effort (classrooms, printing, additional computers, participant travel) is estimated as part of the program.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Avanade can manage the overall Journey to Cloud migration - including modernising applications, building new cloud-based applications, and transforming the architecture and infrastructure - all while transitioning to a new technology operating model and culture. ; ; Services cover: Business Case/Value Realisation, Security Enablement, SaaS Replacement, Application Modernisation/Migration, Cloud Native Development, Cloud Infrastructure Enablement, Cloud Operations Transformation, Infrastructure Migration, DevOps Services, Cloud Migration Services Cloud Application Modernisation, PaaS Services, Cloud Infrastructure Transformation. ; ; Each Service can deliver: ; Discovery: Application Discovery, Infrastructure Discovery, Relationship Mapping, Service Management Discovery ; Assessment: Assessment Framework, Analyse Applications/ Database for Migration to Cloud, Classify Applications/ DBs and mark dispositions, prioritise target applications, Identify Pilot Candidates, Develop Roadmap; Design: Develop Target Operating Model, Workload Location Design, Backup and DR Design, Policy Design, Security Design, Service Management Design. ; Release: Confirm Infrastructure-to-Application Mapping, Determine Remediation and Testing Needs, Complete Release & Scheduling. ; Testing: Build Migration Workflow, Develop Application Remediation, Develop Infrastructure Remediation, Test Transformed Application, Document Code and Configuration Changes. ; Deployment: Refine Automated Configuration Workflow, Hour-By-Hour Scheduling, Conduct Dry Run, Develop Rollback Plan, Migrate Configuration and Data to Destination. ; Execution: Build Target infrastructure on Cloud, automate migration process using PowerShell, Chef on Puppet, Facilitate Workload/ Application Migration, Provide Executive Reporting on Deployment.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Microsoft Dynamics 365
  • Microsoft M365
  • Microsoft Office 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As a global organisation, Avanade subscribes to a number of industry standards to guide corporate and operating group quality initiatives. As Avanade shares Delivery Centers with our parent company – Accenture, we subscribe to the Quality, Service and Environment management principles and best practices adopted at Accenture‘s delivery sites. ; ; Our Quality Assurance (QA) and quality control program will confirm that the entire delivery lifecycle has appropriate checkpoints built in to help confirm that quality will be effectively integrated into the system. The QA policy and procedures will emphasise proactive follow-up and corrective action to efficiently and effectively carry out recommended project improvements. Avanade will conduct QA reviews regularly for the duration of the engagement.; ; Our Performance Test Framework defines activities that cover all phases of the system development lifecycle (SDLC) and guides Performance Testing efforts across SDLC. Performance Testing Framework is based on a strong foundation of processes, Templates, and re-usable assets. This includes load and stress testing of the application. The focus of Performance testing is on key, time-sensitive business processes.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Other
• Other security services:
  • Security Governance and Compliance
  • Application Security and Data Protection
  • Security Monitoring and Response
  • Digital Identity Management
  • Threat and Vulnerability Management
  • Endpoint Protection
  • Threat Intelligence Analysis Platform
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Other
• Other security testing certifications:
  • OSCP
  • OSCE
  • CISSP
  • CEH

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Avanade’s support services leverage our global network of Microsoft experts to provide enterprises with a tailored service to support their needs across the entire Microsoft stack for both business applications and infrastructure. ; ; We combine consulting services (which include strategy, design, architecting, development, deployment, systems and application integration and migration of IT and application technologies) with 24 x 7 proactive management and support. ; ; Our Shared Service Delivery model encompasses incident and problem resolution, change and release management, configuration management, business continuity and user satisfaction – delivered through onshore, nearshore or offshore capabilities.; ; Our Newcastle Technology Centre offers an industry leading 24x7 support capability for Cloud Hosting and Software Services with a multi-layered approach encompassing control systems, guarding and certified working methods and development practices. ; ; Our Centre holds: • Secure accommodation which meets requirements for handling data rated at SECRET • HMG “List X” accredited secure office area which equates to government marking of SECRET/TOP SECRET • ISO27001 certification for the physical location • ISO22301 certified business functions/ client projects for Business Continuity • ISO20000 for IT Service Management functions • Accredited member of the UK Government’s Cyber Essentials plus scheme • Counter-Terrorism report issued with regular liaison from Special Branch.

Service scope

• Service constraints: No. ; ; Avanade doesn’t anticipate any constraints as we support clients globally using our delivery network of On-shore, Near Shore or Off-Shore support teams, allowing flexibility in resourcing and ability to scale up as required to meet client needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Avanade can develop and deploy chatbots powered by Artificial Intelligence (AI) that can provide online web chat support (requirements dependent) at an additional cost. Avanade also utilise Microsoft Teams which can be another means of support but is reliant upon the customer also using a Microsoft Teams solution.
• Support levels: Support services are flexible options available to our clients and can be agreed at the time of negotiation. We have three areas of contact: Email, Phone, and online self-service. This is a standard support service which is shared across multiple clients. Every organisation will have a technical account manager assigned. If you require dedicated support or support from specific locations, this will be at an extra cost.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DEKRA Certification, Inc.
• ISO/IEC 27001 accreditation date: 24/02/2021
• What the ISO/IEC 27001 doesn’t cover: Avanade certification covers - Information services, information systems, personnel, and data associated with or supported by Avanade’s internal corporate functions, Avanade’s Client Data Protection (CDP) program, and Avanade's Cloud Managed Services (CMS) business unit.; ; Other areas of the certification are not under Avanade's certification scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Avanade is committed to incorporating leading environmental practices into its business strategy and operations through its Environmental Responsibility Policy, which helps in fighting climate change. Avanade is confident that its Environmental Responsibility Policy reflects its priorities that align with UN Sustainable Development Goals and help foster environmental awareness and responsibility among its employees, clients, suppliers, and other interested parties within its business context. Avanade also maintains global certification to ISO 14001, the international standard for Environment Management Systems (EMS), to enhance environmental performance and demonstrate continual improvement. ; For further reference, please visit: https://www.avanade.com/-/media/asset/avanade-environmental-responsibility-policy-external.pdf?la=en&ver=1&hash=1BCAE1B52420CF5E2FDE9DA044F34698
• Covid-19 recovery:

  Covid-19 recovery

  A world of unknowns has complicated the challenges of yesterday. Every organization faces disruption, and priorities have changed. ; At Avanade, we are committed to sharing expertise and insights that will help you respond effectively to the current global disruption and rethink how you do business for the future.; At Avanade, we care about the people and communities where we work and live. We want to bring the power of the cloud and digital technology to them to digitally transform their workplaces and accelerate their social impact.; We can help bring about the change needed and make a genuine human impact with our Technology for Social Good program, which consists of repeatable solutions tailored to specific needs. Solutions include Donor Management and Fundraising, Volunteer Management, Grant and Award Management, Sourcing and Supply, to name a few.; As Microsoft’s leading alliance partner, we can provide affordable technology services for IT strategy, delivery and training for the local communities – helping to create significant social impact through the power of technology.
• Tackling economic inequality:

  Tackling economic inequality

  Corporate citizenship is fundamental to the work we do at Avanade. While we apply innovation Microsoft technology to challenges faced by businesses and governments, we recognize that there is a further opportunity to help young people get the right start in life. We want to enable young people and their communities to achieve more through the power of our people and digital innovation.; We recognize there’s no shortage of worthy causes in the world today. But we want to channel our energy toward one that is near to our hearts and our business: preparing the next generation, with a special focus on young women, to join the digital workforce of the future.; Our focus is to make a genuine human impact by empowering and upskilling young men and women through a range of opportunities and programs, thereby creating new business, jobs and skills. Some of our initiatives include:; • Avanade Science, Technology, Engineering and Math (STEM) Scholarship, for young women wishing to study the STEM disciplines; • Our partnership with Junior Achievement offers young men and women the opportunity to learn about business, leadership and entrepreneurship; • Our new initiative, Technology for Social Good, is about delivering Microsoft technologies to non-profit organizations and charities in the social sector
• Equal opportunity:

  Equal opportunity

  Avanade is committed to respecting the human rights of employees and all others impacted by our organization. Our Citizenship efforts also pursue respect for human rights outside of those directly impacted by our organization as well. Avanade’s Code of Business Ethics outlines policies relevant to the protection of human rights such as anti-slavery laws, sustainable procurement policies, and anti-harassment policies. ; We have documented this through our commitment to the United Nations Global Compact. The UNGC is a call to corporations to align strategies and operations on universal principles of human rights, labor, environment, and anti-corruption. Our continued relationship with the UN Global Compact holds us accountable for our respect of human rights. Additionally, as a part of this commitment, we have committed to two sustainable development goals (SDGs) in particular: SDG 4 Quality Education and SDG 5 Gender Equality. Our commitment to these SDGs does not limit our action in the other 15 SDGs.
• Wellbeing:

  Wellbeing

  Avanade’s global statement of commitment in this area is our Code of Business Ethics, which is available in multiple languages here - https://www.avanade.com/en-us/utility/code-of-business-ethics. As part of this commitment, we comply with relevant health and safety laws and requirements wherever we operate. Such laws and regulations, at all levels of government, set the minimum standard for our facilities and practices. ; ; Considering our continued growth, we focus on continually ensuring global adoption of our safety and security processes. This involves strengthening early monitoring and measurement to identify risks (such as those related to safety, security, health, travel and business continuity). We encourage good working practices and training on all relevant employees on health and safety risks. We make personal safety a top priority. We provide flexible hours and remote working to support our employees in their time of need. We also have an employee assistance program to serve as a community where employees can help one another. We follow all applicable health regulations, safety, and emergency procedures at our facilities and at client sites. We require that all contractors and third parties comply with our safety and emergency procedures and report any unsafe condition immediately to a supervisor or to Avanade Asset Protection.

Pricing

• Price: £325 to £2,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.hps.support@avanade.com. Tell them what format you need. It will help if you say what assistive technology you use.