RLDatix

Allocate Transport Marketplace

Allocate Transport Marketplace is Dynamic booking system supporting healthcare organisations to effectively book and manage NEPTS across a range of services.

Through it's secure cloud-based platform, it enables users to promote their requirements. Customer approved providers then bid for your work - from individual journeys to block shift bookings.

Features

• Single Point of Access for all transport bookings.
• Submit bespoke transport requests through online platform.
• Ad-hoc and block bookings supported.
• Providers bid on the transport request, against your requirements.
• Results presented based on best competitive criteria.
• Book NEPTS transportation including Ambulance, Taxi, Courier/High-Dependency services.
• Automated Price Check/Price Comparison Service, Customer retaining authority award.
• Fully auditable digital process to support invoice validation.
• Document management system enabling vendors to upload agreed documentation.
• Actively monitoring documentation status. RLDatix flagging expired documentation to Customer.

Benefits

• Free to NHS Customers.
• Book Individual and Block Transportation for services.
• Advance bookings to save time and cost.
• Supported, documented compliance on providers insurance, policies and procedure.
• Accurate invoicing with cost validation.
• Improve patient flow with reliable providers.
• Competitive pricing from providers who bid for your work.
• Reduce out-of-area movements through wider pool of national providers.
• Improve demand forecasting through comprehensive reporting.
• High configurability, customer led terminology.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bid.Manager@rldatix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

240574607192067

Contact

UK Sales
+44 (0)20 7355 5555
Bid.Manager@rldatix.com

About your service

• Service categories:

  Applications

  Supply chain management

  • Logistics and transportation management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: RLDatix will normally perform Scheduled Maintenance activities during Out of Hours. Emergency Maintenance may be required as a result of identifying a problem through on-going monitoring and management that could potentially cause an outage or failure of the SaaS Services. RLDatix will use reasonable endeavours to provide the Customer advance notification if possible and manage such Emergency Maintenance in such a way as to minimise impact on the Customer's operations. Emergency Maintenance may be conducted at any time.
• System requirements:
  • Internet access
  • Compliant web-browser

User support

• Email or online ticketing support: Yes
• Support response times: Support is provided Monday to Friday, 08:30 – 05:30 including UK Bank Holidays (Support Service Hours). Support is telephone and web-based. Operational Support Services Response and Resolution Target Service Level: * Priority 1 - Within one (1) hour - Four (4) Support Service Hours * Priority 2 - Within one (1) hour - Sixteen (16) Support Service Hours * Priority 3 - Within one (1) Business Day - Forty-eight (48) Support Service Hours * Priority 4 - Within one (1) Business Day - Within the next Software release
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We provide a single all-inclusive Level of Support. The cost depends on customer size and usage as determined by the Pricing Document. Help desk facility available between 09:00 to 17:00 Monday to Friday with a 24/7 Out-of-Hours emergency line. Our team provide the following support:; • Assist Users with configuration of the platform; • Assist Users with any issues related to proper use of the platform; • Determine and fix errors in the platform; Our team will respond to requests made through the help desk in accordance with the following support levels:; Critical: within 60 minutes e.g. where the website portal is inaccessible, returning 500 error or 404 error.; Serious: within 8 hours e.g. where the website portal is accessible, but unable to perform vital function such as assign staff member to journey.; Moderate: within 12 hours e.g. where the website portal is accessible, but unable to perform functions which are not vital to service delivery such as access staff record details.; Minor: within 48 hours e.g. where the website portal is accessible, but unable to perform functions which are not vital to service delivery.; We provide a named account manager as part of our service.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: RLDatix adopts and delivers many forms of training regimes based on the requirement of a project. Following implementation, RLDatix will deliver a comprehensive training plan that will ensure the customer is fully trained in the use of our system and able to achieve the full benefits of the solution. ; • During implementation, training will be delivered by the Implementation Consultant on a face-to-face, classroom training basis ; • Training will be delivered to the project management team to ensure ongoing centrally managed delivery ; • Expert knowledge will be provided in each functional area ; • User guides and system documentation will be provided ; Following implementation, RLDatix will provide ongoing training via the RLDatix Academy, which is designed to provide organisations with the formal training and accreditation needed to ensure that they have the confidence and skills to fully utilise our system. Moreover, our training and accreditation programmes are focused on job roles and career progression within the customer’s teams, guaranteeing that members of the team are trained to the highest standards, are empowered with knowledge, and achieve an in-depth understanding and confidence of the solution.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data provided via SFTP to customer when contract ends.
• End-of-contract process: As part of the termination process, an offer will be made to provide a data extract to the customer. If accepted a CSV data extraction will be compiled, strongly encrypted and securely delivered to the customer. Thorough and complex exit management plans will be delivered for all Enterprise level customers.; The customer will be offered the option of RLDatix securely hosting the encrypted termination data extraction for a specified period.; At the date of termination all customer data will be fully and irreversibly deleted from the platform and no further live use of the platform will be possible by the customer.; A termination agreement will be signed by both parties. There is an additional cost for data extraction which is determined as per the Pricing Document.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: EN 301 549
• API: Yes
• What users can and can't do using the API: Our API is RESTful, it is encrypted with an SSL TLS 1.2 SHA256 with RSA and secured using token based authentication, which the user (requester) can request using a valid username and API key within a GET request. The token will remain valid for 180 minutes after which a new token will need to be requested.; The API allows access to journey information, enabling the requester to GET and/or POST journey details and timestamps. The requester will not be able to Get any patient identifiable data, DELETE journey data or ACCESS the API without an authenticated token
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users with authority to customise (as determined by their security settings) can fully configure our service by setting up their own values in the system fields. Users can create tailored lists of options to allow for entry of bespoke user-specific terminology, enabling the application to be customised to their business sector.; For example, users can customise the values provided in drop-down menus with the contracts they have, the services they provide, the bases they operate from etc. Within certain areas of the system, the user can setup user defined fields which allow the label, data type and validation of the new field to be configured. Users can also set up customised logos and welcome messages

Scaling

• Independence of resources: We continuously monitor the performance analytics of the system for customers and if due to increased load the performance metrics deteriorate we are able to provision additional system capacity on demand to restore performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Access to live information such as resource utilisation, page loading times and response times, number of successful request and bad request. The system also records the number of live and active users which is available to view on the system by other administrators.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: In normal use, users can export data through inbuilt export tools relevant to the accessed modules. Data extracts can also be supplied by RLDatix as an additional service where the user does not wish to or is unable to complete a complex bespoke export.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Microsoft Word
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • Microsoft Word

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: RLDatix guarantees a minimum of 99.8% availability. ; ; Actual Service Availability is calculated as follows:; • Service Availability = Operational Time – Service Downtime x 100 % / Operational Time; ; Please refer to the terms and conditions provided for further detail.
• Approach to resilience: Our service is designed with a high level of resilience with primary hosting in UK South (London) and continuously carries out geo-replication to UK West (Cardiff). In the event of UK South failure, hosting will restart without interruption in UK West. Sessions are stored within the database to ensure continuity in the event of failover.
• Outage reporting: Customers are notified of outages within 60 minutes during core hours via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: 2-factor authentication; Username or password
• Access restrictions in management interfaces and support channels: Inbuilt user security using Role Based Access Controls (RBAC) allows customisation of access to all areas. This can be used to restrict access in management interfaces and support channels, to read only, full control or no access to each screen.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: 2-factor authentication; Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: In addition to ISO/IEC 27001, our governance/control standards are mapped/aligned to the following other frameworks and requirements:; • ISO 9001 ; • ISO/IEC 27018 ; • NIST SP 800-53 ; • NCSC CAF ; • Cyber Essentials Plus ; • Essential Eight (ACSC Essential 8) ; • NIS2 ; • GDPR ; • HIPAA ; • NCQA
• Information security policies and processes: • Risk assessment and ongoing risk review (frequency depends on risk score). ; • Define/maintain information security policies & procedures based on risk assessment and best practice. ; • Implement technical and procedural controls (e.g., firewalls/encryption/access controls plus password policies and training). ; • Internal and external audits to validate adherence to policies/procedures. ; • Certification maintenance (e.g., ISO 27001 and Cyber Essentials Plus) as part of continuous improvement. ; • Security awareness & GDPR training annually for all employees (tracked as a metric).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are tracked through their lifecycle using an ITIL-aligned configuration management process. We maintain records of the status, location and configuration of hardware and software and keep those records current through controlled updates via standard change and request management (including reconciliation/validation activities). ; ; Changes are raised and tracked in ServiceNow, where the workflow requires justification, risk/impact assessment, testing and backout plans, scheduling, and closure notes. ; ; Each change is assessed for potential security impact; higher-risk changes require formal authorization/CAB review before implementation.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process includes regular automated scans, impact assessment, and remediation tracking. We prioritise using CVSS (NIST-aligned), mapping patches to NVD and Microsoft Security Bulletin ratings. Patches are deployed by severity: Critical within 14 days, Important within 30 days, Others within 90 days. For Critical issues (CVSS 9–10), corrective action plans are made within 2 weeks and resolved in 1 month; High issues (CVSS 7–8.9) are planned in 1 month and resolved in 3 months. Verification scans and independent penetration tests ensure remediation, vulnerability-mitigation, and ongoing security, with quarterly service/infrastructure testing.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Operationally, this sits within a continuous control framework that is externally accredited/certificated by ISO27001 and ISO9001, with continual internal monitoring and external auditing.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident-management process, guided by our Global-Incident-Management-Policy, includes: identifying and reporting incidents (security, privacy, health/safety), responding with defined roles and escalation steps, immediate reporting of ransomware to the MIRT Team Leader, and clear communication plans for internal/external stakeholders. Where notification is required by law/regulation, we prepare notifications with a dedicated contact, breach description, investigation/remediation steps, data types involved, and notification steps to individuals/authorities/law-enforcement as applicable. Evidence is documented in RLDatix, with technical resolution and risk assessment tracked. Post-incident, we conduct root cause analysis and after-action reviews to drive continuous improvement, submitting reports to the enterprise risk/compliance committee as required.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV - Business Assurance
• ISO/IEC 27001 accreditation date: Monday 14 October 2013
• What the ISO/IEC 27001 doesn’t cover: The certificate is valid for the following scope:; Design, development, management, support, delivery and availability of the RLDatix software platforms for resource planning and modelling, patient safety and risk management and transport management, transport procurement and specialist call handling solutions. All in accordance with the Statement of Applicability version 2.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV - Business Assurance
• ISO 9001 accreditation date: Tuesday 3 October 1995
• What the ISO 9001 doesn’t cover: The certificate is valid for the following scope:; Design, development, implementation and support of application software and provision of associated consultancy and user training for resource planning and modelling, patient safety and risk management and transport management, transport procurement and specialist call handling solutions.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 204b74d2-630c-47ae-965b-8abef4ea8e7b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 34d8f76f-14bb-49eb-bf76-de63292b660c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bid.Manager@rldatix.com. Tell them what format you need. It will help if you say what assistive technology you use.