SpeechReport - Digital dictation, speech recognition and workflow management software

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: SpeechReport can integrate with third-party systems (for example, a hospital's EPR), so that relevant data can be sent from these systems to populate worklists and documents created in SpeechReport, and
the finalised documents are sent from SpeechReport to these systems for storage.
Cloud deployment model: Public cloud

Private cloud
Service constraints: Users can still use our SpeechReport platform whilst maintenance work (backups, etc.) are running. However, we do advise our customers to be aware that there might be a short interruption to our service during maintenance windows. General maintenance is performed on a regular basis and communication is sent out as a reminder no later than two weeks prior to the maintenance date. Technical support is provided as per our SLAs, but we can agree on extended hours with our customers.
System requirements: Operating system: Windows 10

Processor (CPU): 2.5Ghz. Dual core

Memory (RAM): 3 GB (4 GB recommended)

Network: PC/Laptop 100 Mbps (1 Gbps recommended), mobile 4G/5G

Hard disk space: 10 GB Serial ATA

IOS mobiles - latest 3 versions

Android mobiles - latest 3 versions

Microsoft Surface tablets: Windows 10

SpeechReport is compatible with standard anti-virus products, including McAfee

SpeechReport is compatible with virtualisation technologies (e.g. Citrix, VMWare...)

User support

Email or online ticketing support: Yes, at extra cost
Support response times: Each issue is given a classification relating to its urgency. Customers can assign priority levels to issues.

Depending on the priority category, response times are between 1 working hour (for a Priority 1 query) and 1 working day (for a simple Request for Information).

Our service desk is operational Monday to Friday, 09:00 to 17:00, 52 weeks a year excluding bank holidays. We can provide extended support, including 24/7 support; we provide a 24/7 emergency service for major issues (e.g. system being down) as standard. Our Technical Team is available for onsite visits at short notice.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: G2 Speech provide a comprehensive, fully-managed service proactively, encompassing support for all the server infrastructure, OS, software, backups, etc.

We have an ITIL-aligned support system in place, including a dedicated 1st-line team, contactable using our online support suite or a dedicated telephone number. Both methods provide the customer with a unique call reference number. 2nd and 3rd-line levels are in place, ensuring tickets get the correct level of expertise applied in a timely manner to ensure adherence to the SLA. A Service Manager is in place, overseeing complex issues and providing additional structure and ownership where required; they will ensure clear communication and updates are provided, and also that tickets are updated in order to maintain accurate records.

Where onsite support is required, we can do so quickly, due to having team members located across various regions within the UK.

Beyond the above, a clearly documented escalation path is in place and included in the agreed SLA to ensure that our customers have the relevant contact information should they need to use it.

We can also agree extended support hours with our customers, but we have not yet been in a situation where our customers have needed this.
Support available to third parties: No

Onboarding and offboarding

Getting started: Once SpeechReport has been implemented, we provide a bespoke and comprehensive training package to ensure end-users are fully competent in using the solution. Training is delivered via a 'train the trainer' approach (for end-users) and via direct training (for system administrators); we offer classroom-based training and/or one-to-one training (onsite and/or remotely via WebEx, MS Teams, Zoom, TeamViewer, etc.). Full, up-to-date and comprehensive documentation is provided. We also provide training and up-to-date documentation with each upgrade of SpeechReport.

We also offer a suite of e-learning self-training courses, to train and re-train users at their convenience. This suite, made bespoke to each customer, is accessible 24/7 from any location and device (desktop, mobile, tablet) via a link, or can be uploaded on the customer's LMS. It consists of a series of competency based, interactive modules on the key aspects of the software required, bite-sized video tutorials, and quizzes/competency tests. Courses are fun and interactive, with simulations, reinforcement, correction, and reward. Users can choose which module(s) to revisit.

All training resources are tailored to the customer.

We also assist customers with technical queries, online via our support suite and by telephone. Our Technical Team is fully available for onsite visits.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: PowerPoint presentations

Videos (training)

WebEx (training)

MS Word
End-of-contract data extraction: All the documents created within SpeechReport would normally be filed to a network share or sent to a different (third-party) system for storage, therefore no extraction would be needed for the customer organisation to be able to import this data to another solution or to transfer it on-premise or to another Cloud service provider.
End-of-contract process: Our usual process is as follows: A date will be agreed with the customer upon which users will no longer be able to create any new dictations in the system, and it will be up to the customer to ensure any remaining documents are typed and finalised as necessary. Then, a date will be agreed with the customer upon which all user access will be revoked, the services will be switched off and all SpeechReport software and files will be removed from the servers. Finally, the customer’s IT Team will be advised to uninstall any remaining SpeechReport software from user PCs.

Should a customer wish to end their contract with us, we don't typically apply an end-of-contract charge, however all outstanding payments will still apply.

Using the service

Web browser interface: No
Application to install: Yes
Compatible operating systems: Android

IOS

Windows
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: There is virtually no difference between the mobile and desktop service. As G2 Mobile, our mobile application, is fully integrated with the workflow system of our cloud platform, SpeechReport, the user has all the benefits of a fully automated workflow, with advanced speech recognition technology. Authors can dictate, view, edit, sign off and forward documents entirely remotely; they can view their worklists, leave instructions, edit a voice file, save a draft voice file, etc. They can even work offline.
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: Our service interface are the applications used to access our cloud service:
• Our client software is downloadable from a website and is a native installer for Windows-based computers. Users receive designated usernames and passwords to logon to the cloud service via the client application.
• Our mobile application is available through the Apple and Google Play Stores, and utilises the same user credentials as above.
Accessibility standards: None or don’t know
Description of accessibility: SpeechReport is a client/server-based platform. It will be accessed by the users rather than a web service hence there is no requirement for any interface with such services to access it. SpeechReport can be integrated with Active Directory to pass through the logged-on user credentials. Provision and disabling is based on this system and multiple domain access is incorporated. Users can use SpeechReport at multiple sites and from any PC or workstation across the organisation that has been set up to use the platform.
Accessibility testing: SpeechReport aims to reduce barriers for persons with disabilities and respects the Disability Discrimination Act.

The solution's speech recognition technology allows the production of documents entirely by voice, and is supported by a spell checker to help dyslexia, for example. Standard blocks of text can be inputted with single voice commands, and documents can be navigated within entirely by voice, reducing the use of keyboard. Keyboard shortcuts can be also set to make the document production easier. The application comes with a zoom functionality and adjustment of font sizes/font colours (to help users with visual impairment), audio levels and screen brightness. A user is able to set a default font size in the settings. A simple zoom level enables a user to increase or decrease the size of the text on the screen to suit them. The system saves the settings to each individual user’s profile. Documents can also be printed in large fonts suitable for patients/customers with eyesight problems.

SpeechReport is very flexible in compatibility with assistive technologies, both software and hardware related.
API: Yes
What users can and can't do using the API: G2 Speech has developed an Interaction Service front-end integration that will allow third-party integrators to use SpeechReport so that dictations are started from the third-party application’s worklist and work can also be resumed from other worklists in the third-party application during the workflow. G2 Speech calls this a front-end integration as the communication of this integration happens at the SpeechReport client, and also likely the client of the third-party application.

SpeechReport integrates with a customer’s clinical and admin information systems: PAS, EPR, HIS, RIS, PACS, LIMS, PMS, clinical portals, electronic distribution systems, document management systems, department-specific systems and in-house organisation-wide systems. These integrations allow users to feed clinical and administrative information from the customer’s information systems into worklists which users can work from and into documents created in SpeechReport, and to feed back the finished documents into these systems (or other systems) at the end of the workflow. An Administration Console allows a customer to manage various aspects of the platform, including: users, roles, work types, templates, integrations, licences, etc.
API documentation: Yes
API documentation formats: PDF
API sandbox or test environment: No
Customisation available: Yes
Description of customisation: SpeechReport is flexible and configurable.

In-house system administrators (i.e. users with specific access rights) are able to implement changes to SpeechReport, via the platform’s Administration Console; for example: information within worklists can be customised; workflows and work processes can be configured and customised; document templates can also be customised; users can be managed (deleted/added; their roles can be modified); workloads can be rescheduled by (re)distributing staff between departments.

Individual users can also implement certain customisation activities within SpeechReport; for example: the functionality for a secretary or author to insert auto-texts (i.e. standard groups of text or groups of headers/fields) into documents is fully customisable; there are user-specific settings which allow the customisation of the application to personal preferences, for example the way items are displayed within worklists, the size of the font, the colours on the screen, the brightness of the screen, audio levels, etc.; keyboard shortcuts can be set up, to further speed up the document creation process, etc.

Finally, the training we provide to our customers is also tailored to individual requirements.

Scaling

Independence of resources: SpeechReport is designed as an enterprise solution which is scalable to the needs of growing organisations. It is designed to be deployed organisation-wide supporting 1000s of users, dynamically (it is currently tested with a test environment which simulates 3000 concurrent users, in a 1-3 scenario; i.e. 6000 logged in, 2000 using at the same time). Our environments are continuously monitored and automatically scaled up if demand is high and scaled down if demand is low.

Analytics

Service usage metrics: Yes
Metrics types: The G2 Analytics reporting module allows administrators to obtain statistical data on KPIs such as the productivity of users (authors, transcriptionists) and departments, backlogs, the turnaround times of the documents produced in SpeechReport (including in relation to Transfer of Care requirements), the speech recognition rates of individual users, etc.

G2 Speech can also produce reports on the usage of our technical support services.

Finally, SpeechReport also records a full audit trail of all the actions undertaken within the platform (including within the SpeechReport Administration Console used by administrators).
Reporting types: Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: Less than once a year
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Physical access control, complying with another standard

Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: In general, SpeechReport can be integrated with third-party systems (for example, EPR, PAS, LIMS, etc.) or with MS applications (Word, Excel, Outlook), which means that data will be exported via this integration. In this scenario, all relevant data should be available in the third-party system.

In case our system is not integrated with a third-party system, data can be exported in one of the formats described in the answer to the next question.
Data export formats: CSV

ODF

Other
Other data export formats: MHTML

XML

MS Excel

MS Word

PDF

Rich Text Format

HL7
Data import formats: CSV

Other
Other data import formats: HL7

XML

Audio from external devices (DSS, DS2, WAV, WMA, MP3)

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)
Data protection within supplier network: TLS (version 1.2 or above)

Legacy SSL and TLS (under version 1.2)

Other
Other protection within supplier network: Our cloud infrastructure is based on a multi-layered approach. This means we differentiate accessibility requirements per layer.

Critical/sensitive data (only located in our databases) is located in the most shielded layer which is not accessible from the internet. Only G2 Speech personnel can get access to this layer via a dedicated portal from within the G2 Speech private network. Access is only granted on a JiT (Just-in-Time) basis and is managed by a Domain Administrator. The databases themselves are also encrypted to prevent unauthorised access.

Data in transit is protected/encrypted via client-server certificates (SSL/TLS).

Availability and resilience

Guaranteed availability: As our cloud environment is hosted on Microsoft Azure we automatically gain the benefits of the disaster recovery procedures Microsoft has in place to ensure maximum uptime and availability of our entire environment. This means risks regarding network, server or storage failure are minuscule as Microsoft can guarantee an availability percentage of 99.95% on the underlying infrastructure. To cover for the remainder, a template of the complete environment allows the full migration of the entire cloud infrastructure to another Microsoft datacentre within a day if a natural disaster were to occur which could cause our services to be unavailable for a longer period of time.

Where the customer chooses to have SpeechReport implemented in the cloud, G2 Speech take responsibility for backups. These are aligned with the frequency and scope of those recommended to a customer for an on-premise solution, therefore like for like. G2 Speech also agree to be bound to specific SLAs for service uptime and service recovery. If these are not met, G2 Speech can deliver compensation, to be agreed on with the customer at contract award, based upon the severity of the incident.
Approach to resilience: As our cloud environment is hosted on Microsoft Azure we automatically gain the benefits of the disaster recovery procedures Microsoft has in place to ensure maximum uptime and availability of our entire environment. This means risks regarding network, server or storage failure are minuscule as Microsoft can guarantee an availability percentage of 99.95% on the underlying infrastructure. To cover for the remainder, a template of the complete environment allows the full migration of the entire cloud infrastructure to another Microsoft datacentre within a day if a natural disaster were to occur which could cause our services to be unavailable for a longer period of time.

The entire cloud infrastructure is monitored - including the networks, all servers, the databases and storage facilities, internet facing endpoints, Service and Process monitoring and Operating System essentials like CPU, RAM and disk space. Due to the nature of Microsoft Azure, Microsoft is responsible for monitoring the physical hardware and external infrastructure, and detect and mitigate for example DDOS attacks. Microsoft has various preventative measures in place to fight off these kinds of attacks to ensure their customers (i.e. G2 Speech) as well as G2 Speech's customers are not affected.
Outage reporting: In case of an unexpected outage, G2 Speech will immediately notify its customers individually via email and/or by phone. We will continue to provide updates for the duration of the outage.

When the outage has been resolved, we will also communicate this via the previously-mentioned communication channels.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Username or password

Other
Other user authentication: Multi-factor authentication (MFA) is available for access to the G2 Mobile application, which allows users to dictate and sign off documents on iOS and Android smartphones and tablets, via SpeechReport.
Access restrictions in management interfaces and support channels: Access to SpeechReport is determined by user rights, which are set up by in-house system administrators (at our customers' sites); access is restricted by the allocation of individual licences, as well as the department(s) and group(s) a user is allocated to, and the role(s) they are granted. Each user is given and individual username and password (the customer can implement specific password policies). Moreover, SpeechReport can be integrated with Active Directory single sign-on; this utilises a user’s domain credentials to securely access SpeechReport.
Access restriction testing frequency: At least every 6 months
Management access authentication: Public key authentication (including by TLS client certificate)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users receive audit information on a regular basis
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: DNV GL
ISO/IEC 27001 accreditation date: 28/05/2023
What the ISO/IEC 27001 doesn’t cover: Nothing of note.
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: Accredited with the Data Security and Protection Toolkit (code 8HN47)

Accredited with MSDN No. DS07020103

Accredited with HL7 0801K46

Registered with HSCN (code 8HN47)

Registered with the Information Commissioner’s Office UK

Registered with the Data Protection Commissioner in Ireland

ITK accreditation (certificate no. IAC-0058-20130328)

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001

Other
Other security governance standards: • GDPR
• NHS DSP Toolkit
• Cyber Essentials Plus
• UK Data Protection Act; Freedom of Information Act; Common law duty of confidentiality
• ISO/IEC 27701; 27002; 9001; 22301
• IM&T Security Manual and Caldicott; EADMS
• NHS Codes of Practice: Confidentiality, Information Security, Records Management
Information security policies and processes: G2 Speech are accredited with the DSP Toolkit and registered with the ICO. We are ISO 27001 and Cyber Essentials Plus certified, and have an ISMS in place, which we are regularly audited for.

We conform to the guidelines of the European Association for Data Media Security. We practice secure cryptography and are compliant with the Approved Cryptographic Algorithms Good Practice Guidelines.

We have a dedicated Information Security Manager and a COO who oversee the G2 Speech Information Security Policy, reviewing it annually. We ensure the correct measures are in place to prevent: unauthorised or unlawful processing of personal data; accidental loss or destruction of or damage to personal data; unauthorised or unlawful disclosure of personal data, except in accordance with the law.

We have clear lines of responsibility/accountability with regards to information security and data protection, including cyber security; these are communicated to all employees. As part of our ISO accreditation, all staff are regularly trained in security standards, including Information Security Awareness; all training is recorded. Employees are not allowed to perform any installation/configuration activities unless they have received this training. Access in only via secure username and password credentials (complexity set by the ISO 27001 standard).

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: Our cloud environment is hosted on Microsoft Azure. The entire cloud infrastructure is monitored - including the networks, all servers, the databases and storage facilities, internet facing endpoints, Service and Process monitoring and Operating System essentials. Due to the nature of Microsoft Azure, Microsoft is responsible for monitoring their internal and external infrastructure. Microsoft has various preventative measures in place to eliminate downtime on their infrastructure.

Changes with regards to the G2 Speech software are always communicated in advance and scheduled within the existing maintenance windows. Private cloud customers determine their own implementation schedule.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Microsoft Azure is responsible for monitoring the physical hardware and external infrastructure and detect/mitigate for example DDOS attacks. Microsoft has preventative measures in place to fight these attacks to ensure our customers are not affected.

Our cloud infrastructure is monitored - including the networks, all servers, databases, storage facilities, internet facing endpoints, etc.

Vulnerability scanning is run daily. We have a monthly maintenance window for patching our cloud environment with the latest Windows (security) updates (performed by an external company who keep track of the latest security threats). We take appropriate action to inform customers and implement urgent patches.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Microsoft Azure monitors the physical hardware and external infrastructure of our cloud environment, and will detect and mitigate for example DDOS attacks. Microsoft has preventative measures in place to fight off these kinds of attacks.

Vulnerability scanning is run daily. We have a monthly maintenance window for patching our cloud environment with the latest Windows (security) updates. This is performed by an external company who keep track of the latest security threats. We will take appropriate action to inform our customers and will implement urgent patches as a high priority.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Vulnerability scanning is run daily. We have a monthly maintenance window for patching our cloud environment with the latest Windows (security) updates. We have comprehensive breach management policies, procedures and processes, including provisions for determining whether a personal data breach has occurred.

Our customers can report incidents by phone and online via our helpdesk. G2 Speech are trained in the ITIL approach (for the management of our services).

We hold regular service reviews with each customer, where we provide incident reports outlining our performance on responding to incidents, against the SLAs agreed with the customer.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: Yes
Connected networks: NHS Network (N3)

Health and Social Care Network (HSCN)

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

G2 Speech is aware of the need to work with all our suppliers to monitor and reduce carbon emissions.

Our SpeechReport solution supports our efforts in fighting climate change, as follows:

(1) SpeechReport can be used on various devices and at multiple locations - users do not need to travel back to their office to carry on with their work, reducing travel. In particular, SpeechReport can be utilised on smartphones and tablets, at any time and any location, enhancing this flexibility.

(2) Within SpeechReport, the document management process is carried out entirely electronically. There is no need, for example, to print a document and physically take it to be signed. This reduces not only travelling (in cases where employees work at different sites or at home) but also reduces the consumption and waste of paper.

(3) The professional services to implement and manage the solution can be provided entirely remotely, and we are working towards providing the option of a full remote implementation/management for all our contracts - that includes onboarding, customisation, integrations, installation, testing, training, technical support, contract management, reviews, upgrades, etc. Our employees do not need to travel to the customer's site (unless the customer requires it) for the whole duration of the contract.

(4) Within SpeechReport, assistance is available to users via an integrated help menu, a tool which we are continuously developing; no need therefore to print paper manuals. All training documentation can be provided electronically, including user manuals.

(5) Our cloud solution is hosted in the Microsoft Azure datacentres. This means that we would also be covered by Microsoft’s carbon emission commitments.

(6) We are currently working with our suppliers to align our carbon emissions objectives and monitor carbon emissions. We also inform, train and incentivise all staff on our net zero efforts.

Covid-19 recovery

SpeechReport supports individuals affected by COVID-19, and assists in managing and recovering from the impact of COVID-19 in various ways:

(1) SpeechReport can be used by hospitals and Trusts to create clinical documentation on patients, including patients affected by COVID-19 – in particular, structured questionnaires with integrated clinical coding, used in the diagnosis and treatment of COVID-19. And as SpeechReport is entirely automated, combines all methods of document creation in one single platform, and improves turnaround times in document creation, it contributes to a time-efficient provision of care to these patients and thus their recovery from COVID-19.

(2) SpeechReport provides an entirely electronic document creation method; for example, there is no need to physically print documents for corrections and signature. This avoids the need for close physical interactions from users, and therefore a risk of virus contamination, which can then be passed on to the wider community.

(3) SpeechReport can be accessed from multiple locations and devices – e.g., by homeworkers (on their personal or Trust PCs/Laptops), via a VPN/virtualisation technologies. SpeechReport can also be accessed on Android/iOS smartphones/tablets via our mobile app, G2 Mobile. This supports users who need to shield or cannot travel to the office due to the effects of long COVID. It also reduces virus transmission risks as users do not need to travel to work.

(4) SpeechReport can be installed and tested remotely; all training and technical support can be provided remotely. All of this reduces the necessity for us to physically access a customer site and the risk of virus transmission that this could involve (or re-contamination of those already affected by COVID-19).

(5) We have made arrangements for our own staff to WFH: meetings conducted via Teams; in-house training imparted online… – avoiding the transmission of the virus, by reducing close physical interactions.

Tackling economic inequality

(1) Creating new businesses – Any new business which needs to quickly and efficiently create documentation linked to a list of patients, clients, etc. can rely on SpeechReport.

(2) Creating new jobs – SpeechReport reduces the time and complexity in creating documentation. For an NHS Trust, funding to pay fines incurred for late TATs in document production can be used to hire additional clinical/admin staff.

(3) Creating new skills – SpeechReport allows users to move from inefficient solutions/processes (e.g. analogue tapes, disparate & limited dictation/recognition solutions) to an entirely automatic workflow combining DD, SR & OT. The Structured Reporting module allows the creation of standardised clinical reports, with clinical coding added automatically, replacing any paper form. New skills are learned as users move from old work processes to new ones.

(4) Supply chain resilience – G2 Speech provide their products and services directly, limiting the size of our overall supply chain, making it more manageable. There are no issues posed by suppliers in terms of storage and delivery, for example, as SpeechReport is our own digital product, provided remotely by G2 Speech. We have contingency plans to meet increased or unexpected demand.

(5) Supply chain resilience & capacity – We are always looking for the best suppliers to contribute to our delivery, in particular those with a strong focus on innovation and new technologies. A stringent process assesses new suppliers, and working partnerships are established via stringent contracts. We work in close partnership with each supplier to provide modern and efficient products, with the objective of meeting customers’ requirements. and to identity and overcome common challenges. We monitor security and performance – via regular audits, reports, and meetings with suppliers. We align our policies and procedures, guaranteeing coherence and quality.

Equal opportunity

We support individuals with disabilities by providing a platform which reduces barriers for these persons:

(1) SpeechReport’s speech recognition technology reduces the need to use your keyboard when creating documentation, as documents can be created and navigated within entirely by voice. This assists those users with reduced mobility.

(2) SpeechReport includes an integrated spell checker which assists users with dyslexia.

(3) Font size, screen brightness, font colour and audio levels can all be adjusted at individual user level, to assist users with visual impairments and hearing difficulties.

(4) The usage of SpeechReport allows all users to move to a solution powered by AI technology. This allows all users to learn this new technology. Full training is provided, adapted to each user.

(5) In addition to this, the SpeechReport platform itself can be utilised by NHS Trusts and hospitals to create clinical documentation in the provision of care to disabled patients.

(6) As a company, we are aware of the barriers faced by individuals with disabilities, and endeavour to redress these in our recruitment practices and working processes – e.g. flexible working, WFH options, etc.

In order to tackle workforce inequality:

(1) We offer all our colleagues a clear progression path, with opportunities for promotion and role changes, and encouraging continual training (including through direct funding). An informal work culture allows open communication on career aspirations.

(2) Upon starting a contract, we allocate colleagues to the contract on a rotational basis, so that everyone within G2 Speech has an equal opportunity to gain experience.

(3) We only select and work with trusted, high-quality suppliers. We work closely, regularly meet with and monitor all our suppliers – ensuring all comply with the requirements of the Modern Slavery Act.

Wellbeing

We contribute to improving health and wellbeing as well as community integration, in the following ways:

(1) SpeechReport itself can be utilised by health professionals to create clinical documentation on patients, thus supporting these patients’ health and wellbeing by contributing to their care. Due to the high-quality of SpeechReport, and as the solution is being continuously developed and improved, this impacts very positively on the quality of the care provided to patients, and therefore in the quality of life of all communities, regardless of where they are based.

(2) Within G2 Speech, our company culture and policies have a clear focus on supporting health and wellbeing (including physical and mental health): indeed, we have open/informal lines of communication, whereby colleagues are encouraged to openly discuss any challenges they might be experiencing, and we are flexible in our working conditions so can accommodate these challenges; we aim to not impose unreasonable expectations on colleagues and include colleagues in many company decisions; we seek to monitor and address any overly negative attitudes which could be detrimental to the work environment; we regularly organise fun, spirit-lifting company activities which also include a physical element, and encourage colleagues to look after their wellbeing, e.g. take short walks at lunchtime to unwind, and during lockdown we organised a team challenge to remedy the sedentary lifestyles experienced by colleagues.

(3) We aim to align our culture and policies with these of our customers and suppliers, thus influencing these organisations in supporting health and wellbeing within their own workforce. In particular, as SpeechReport is a very intuitive solution, this avoids stress for the users of the solution.

Pricing

Price: £35 to £675 a licence a year
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: A trial version can be provided following discussion with each customer. During the Proof of Concept, the trial version will include free software, but there may be charges for project services, dependent on the requirements of the trial. A trial is typically available for a month.
Link to free trial: To be provided following discussion with each customer.

SpeechReport - Digital dictation, speech recognition and workflow management software

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

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SpeechReport - Digital dictation, speech recognition and workflow management software

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents