COMPLUS IT LTD
Microsoft 365 Management Services
Increase your organisation’s productivity and collaboration with Microsoft 365 management services: setup, migration, and ongoing support. From initial configuration of services to efficient end-user support and license management. Our services allow you to focus on core business activities while leveraging Microsoft 365 full potential and alignment with your organisational objectives.
Features
- Seamless migration from legacy systems to Microsoft 365.
- Ongoing support and troubleshooting for end-users.
- Efficient allocation and management of Microsoft 365 licenses.
- Customized configuration of Microsoft365 to align with your organisation's objectives.
Benefits
- Hassle-free Microsoft 365 adoption and utilization.
- Single management platform for all Microsoft 365 apps.
- Cost-effective solutions for flexibility and functionality.
- Easy access to Licences through the same supplier.
Pricing
£75 to £75 a user a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bart.zalewski@complus-it.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 4 1 0 0 5 2 5 3 4 0 4 9 8 6
Contact
COMPLUS IT LTD
Bart Zalewski
Telephone: 020 3773 2009
Email: bart.zalewski@complus-it.com
Planning
- Planning service
- Yes
- How the planning service works
- Our Planning Service is part of the service delivery. We will help you assess your current systems and requirements which would form basis for effective and successful migration. This process will allow both us and you to set migration goals and list required steps to achieve them ensuring successful delivery.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Microsoft 365 Services
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We help with migration from legacy applications and 3rd party Cloud Services to Microsoft 365.
Our planning service is focused on gathering all requirements and setting out goals for successful migration to Microsoft 365.
Main consideration may include but not be limited to Tenant Security, Licensing recommendadtions, particular use cases. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Our Quality Management Systems policies follow strict procedures. Employees are trained to adhere to best practices and policies.
We continually improve this process and out testing requirements.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- Other
- Other security testing certifications
- OSCP
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We deliver this as a Fully Managed service tailored to customer requirements.
Service scope
- Service constraints
-
Remote and on-site support is available.
All our clients benefit from unlimited remote support during Office Hours:
9am - 5.30pm as well as allotted on-site support. Allowed on-site support hours are based on organisation size and requirements.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support is available during working week between 9am - 5:30pm Monday to Friday.
Our SLA's are as follows:
Critical: 1h response
High: 2h response
Medium: 4h response
Low: 4h- 8h response - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
All our engineers are trained to the highest level. We don't differentiate internal knowledge as 1-3 Standard ITIL. All support is provided at highest level.
We operate Monday to Friday 9am - 5:30pm excluding weekends and UK Public Holidays.
We do provide an Account Manager for our clients.
Cost and pricing are flat rate and do not attract any additional cost beyond that of support and licencing.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
All employees use public transport to get work/ client meetings or on-site when required. We understand that this helps us to keep our carbon footprint to minimum while being able to deliver services to our clients. While we support overseas office we do so fully remotely. This helps us as a company to support fighting climate change in as best ways we can.
While we also include on-site support, majority of the support services are delivered remotely, which includes meetings and calls which also helps us to maintain a lower than avarage impact on emissions.
Our commitment to reducing waste and emissions is also represented by reduction paper-based processes whereby most of all we do is done electronically with an extremely streamlined paper and print use. All data is stored in the cloud, which significantly reduces our energy consumption, waste, and emissions compared to on-premise infrastructure. We also entice our clients to do the same.
As our business grows, we also plan on growing a responsible client aware and friendly culture within the company which we hope will also provide a positive impact on our employees enticing them to do the same outside the work environment.Covid-19 recovery
Our support services have helped all our clients to work through the pandemic as effectively as possible. We have worked tirelessly to enable all our clients to transform into a Work From Home model as quickly as possible so as to reduce the impact to minimum. As a true partner to our clients the board has taken a decision to do so without additionaly charging our client for this. We have delivered this transformation for all our clients at no cost to them.
Our staff have been supported through-out the locked down periods and we strived to maintain morale, provide employee support, allow flexibility but retain a unified team.Tackling economic inequality
We are committed to enabling our staff to gain recognised qualifications. As such, all employees are able to request training and certification founds. We invest in staff training to improve employees’ skills, including technical competencies.
Our management Team posses a wealth of experience.
We are looking into an apprentice scheme to create more job opportunities for young people. We have done this prior to Covid-19 and are aiming to get back to it.
Complus IT pays for all staff training and qualifications. We also allow our staff to do so during work hours.
We encourage our staff to take part in charitable initiatives, particularly those that support local communities by tackling economic inequality. If a member of staff wanted to contribute to a charitable cause by fundraising or volunteering, we would grant them paid leave to do so and double the donations they had raised. Furthermore, we work with a number of charities; this includes giving a 20% discount on all our services to non-profits.
Our goal this year is to contribute and support Unicef.Equal opportunity
We are committed to providing all of our employees with the same opportunities, and have procedures in place to prevent discrimination and promote equality, diversity, and inclusion.
In compliance with the Equality Act 2010, staff performing the same role receive the same pay and benefits, regardless of gender or any other factor.Wellbeing
As a responsible employer we understand our Staff wellbeing is our top Priority. Our aim for all our employees is to make them feel appreciated and valued.
We do this by offering competitive salaries, bonuses, paid training and certifications, but also by having regular 'check-ins', chats, encouraging healthy foods and making sure that fresh fruit is always available at the office. Our offices also have gym facilities accessible to all which encourage a healthy lifestyle.
Management is always available to speak to at any point in time, at work and away from it should it ever be required.
Wellbeing of our Staff is the top most priority.
Pricing
- Price
- £75 to £75 a user a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bart.zalewski@complus-it.com.
Tell them what format you need. It will help if you say what assistive technology you use.