DIEGESIS LIMITED

AWS Solution Migration & Managed Service Support

Using our extensive expertise we help customers to design new cloud solutions or migrate existing solutions into a structure where they can deployed into an AWS Cloud.

Features

• Advising on cloud provider offers and features impacting cost.
• Jointly building a project plan.
• Creating a risk register to leverage our cloud experience.
• Advising on the optimum approach to best exploit cloud capabilities.
• Helping you develop your dev/ops capabilities for cloud.
• Advising on risk mitigation and contingency to facilitate success.
• Jointly analysing and resolving network issues during any transition.
• Develop a road map for future activities.
• Provide you proof of concepts for additional features.
• Deliver you a strategy for future application development.

Benefits

• Minimise costs.
• Reliably monitor costs and progress to deliver the business case.
• Understand the risks and see them managed down.
• Ensure your staff's engagement and commitment to success.
• Deliver a long term strategy for continuous improvement.
• Start simple. Provide design patterns for future evolution if appropriate.
• Exploit existing AWS best practice templates and resources.
• After initial project be available for ad-hoc advice.
• Implementation of secure, reliable and scalable solutions.

£708 an instance a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@diegesis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

241069982515853

Contact

Nicholas Denning
07710 338072
sales@diegesis.co.uk

Planning

• Planning service: Yes
• How the planning service works: We define or assist in the definition of the as-is architecture. We work with the customer to develop the to-be architecture. We work with them to implement AWS and GDS application best practices. We identify the work necessary to make the application cloud compliant. We provide assistance services to customers who wish to manage the migration and performance services to deliver a migrated solution if a customer prefers that.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Applications deployed on AWS.
  • Applications to be ported as-is to an EC2 instance.
  • Migrating applications to exploit cloud-native services.
  • Building robust and highly available solutions.

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Analysing the current application for fitness to run on the cloud including repurposing user interfaces to be browser enabled.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We help users define developing and programming standards.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Support for our G-Cloud 14 offering, CSPM
  • Configuring AWS from a security perspective

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have multiple customers in the cloud using our software and we support their environments. We have a G-Cloud 14 offering running in AWS which we support. We resell IBM and other third party software through our distributor Arrow through the AWS Marketplace. We will support customers to exploit and then manage those environments.

Service scope

• Service constraints: Currently support is during normal UK working hours though we are building a following the sun model so that we could provide support from our offices in California.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will respond to all call within 4 hours during the UK working day and to urgent issues within 2 hours on a best endeavours basis. Out of working hours we will respond to P1 on a best endeavours basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: There is a single support offering for users of the core product. Internally this comprises Level 1, responding to user enquiries of the system in normal operation; Level 2, addressing issue investigation; and Level 3, addressing bugs identified through Level 1 or Level 2 support. The primary mechanism for providing support is through an Atlassian support desk instance.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: IBM, RedHat, AWS and HCL.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • IASME Cyber Assurance Level 1
  • IASME Cyber Assurance Level 2

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Our solution is compliant with WCAG 2.1AA and hence available to disabled users. We recruit highly able people. On occasions during our recruitment process we identify people that have challenges and where we're able to support them we ensure that they aren't excluded from our recruitment process as a consequence of any issue that they may have.

  Wellbeing

  We have a strong mentoring and buddy system underpinned by wellbeing policies to ensure that our staff feel safe and supported at work. We carry out regular briefing to ensure that all staff are aware of how to identify potential issues and how to escalate them to management in an appropriate manner that respects individual privacy while providing the appropriate level of support to the individual.

Pricing

• Price: £708 an instance a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@diegesis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.