Cirro

Microsoft 365 CSP and Support

In addition to licensing Microsoft365 Microsoft We can take over an existing or build a new M365 environment for you. Migrating legacy Exchange users and mailboxes, including Active Directory and InTune of end point security & management.
Microsoft 365, M365, Office365, O365 all covered.

Features

• Full M365 O365 suite including Sharepoint, OneDrive, Teams
• Design, architect, build, license subscriptions & azure service components
• Support for specific Azure proprietary technologies
• Back-up & recovery for M365 (previously O365) and Azure
• Azure and Microsoft 365 disaster recovery planning (BCP)
• Infrastructure-as-Code to reduce time to change and providing self-healing capabilities
• Business Continuity Planning for Azure & M365
• Accredited professional services team.
• 24x7 UK based Infrastructure Network Operations Centre (NOC)
• Service reviews and technology updates

Benefits

• Maximise your cloud investments and Azure RoI
• Maximise Azure design, efficiencies and architecture optimisation
• Reduced time to change
• Achieve Azure and M365 implementations quicker
• Flexible and Agile service approach
• Reliable and secure Microsoft infrastructure solutions
• Reliable and secure Microsoft infrastructure solutions
• Cost-effective infrastructure solutions for organisations leveraging Microsoft365 and Azure
• Reduce security risk of Azure & M365
• Proactive support and shift-left approach

£0.00 to £1,150 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

241179786704278

Contact

Michael Owen
020 3418 0412
michaelo@cirro-solutions.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: In the case of a cloud-based offer, the solution doesn't have any requirements on the buyer side other than an internet connection. With reference to the on-premise service, the buyer shall provide space in its data centre/IT environment together with IT connectivity and power supply lines. As for the rest, the solution is Zero-Touch i.e. requires manual intervention from the buyer neither for maintenance nor for expansions.
• System requirements: Users device capable of IP based connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically 30mins to 2 hour response time, dependant on customer SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We have standard SLA's for various services. These are in our Service Description documentation or provided on request. We can provide tailored SLA's and support agreements to ensure customers get exactly what they need.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training is provided both as onsite or online . Two levels or tranining are available.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: The contract and Sales Order will detail all the pricing elements for the delivery and running of the services as and when the agreement ends. The customer may wish to extend for an additional or shorter term, these commercial terms can be accommodated under G-Cloud10 guidelines / restrictions. Upon expiration of the Contract or in cases of withdrawal or cancellation and termination for any reason, the Client has the power to make copies of the Content hosted on the infrastructure in the 14 days following the occurrence of the events mentioned above. Upon expiration of that period, The SwARM | Cynny Space will delete the Content, except in cases when its conservation is required for the fulfilment of legal obligations, regulations or requests from relevant authorities. The Client can choose its preferred solution to perform the backup/download of the Content stored into The SwARM. However, The SwARM | Cynny Space can support the customer in data migration. In this case a formal SoW will be produced to detail the level of involvement required from The SwARM | Cynny Space to transition data. This is charged on a Time & Materials basis with rates detailed at the start of the Agreement.
• End-of-contract process: At the end of the contract users have 30 days to extract their data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Smaller view, same functionality
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: System administration and user management
• Accessibility standards: None or don’t know
• Description of accessibility: Via standard web browser or API
• Accessibility testing: None
• API: No
• Customisation available: No

Scaling

• Independence of resources: This is guaranteed by the architecture of the solution which is based on a network of hundred micronodes working in a peer-to-peer mode and therefore capable of processing simultaneously thousands of concurrent accesses to the system. Furthermore, from a data separation standpoint, each user of the system is granted his dedicated space name which can be accessed only through user authentication which is based on a key-pair protocol. Only the public key is passed during the communication. The private key (delivered to user only) is used to cypher each request. user authentication

Analytics

• Service usage metrics: Yes
• Metrics types: Amount of storage; Amount used, amount free; Read / write
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Innovate UK ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Automatically via 3rd party application; Manually by drag & drop
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: RAW/Native format
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: 3rd Party application

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Standard Cloud service in accordance with Microsoft On-line services SLA
• Approach to resilience: Microsoft 365 services are architected and operated in an active/active design that increases resiliency. This design means that there are always multiple instances of a service running that can respond to user requests and that they are hosted in geographically dispersed datacenters. All user traffic comes in through the Microsoft Front Door service and is automatically routed to the optimally located instance of the service and around any service failures to prevent or reduce impact to our customers.
• Outage reporting: The notifications about planned maintenance outages is reported via email communication. In general each customer has access to the support centre - via email and phone - which provides continual updated on any incidents and the support desk pro-active keep customers informed. This process covers: core platform and network incidents, service and networking incidents. Should a major incident occur, a Root Cause Analysis is completed and delivered to affected users, these details: Problem, Severity & Impact, Timeline of Events, Root Cause, Category, Corrective Action Taken, Preventative Action Taken and Service Improvement Actions to mitigate future risk.Actions to mitigate future risk.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: All management interfaces are only accessible by named and security vetted individuals via a two factor authenticated session on an IPSEC v2 VPN tunnel. Multiple failed attempts automatically lock the individual user account with automated notification sent. All passwords are timed and must be unique and can't be recycled.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IQS Standards Audits Division
• ISO/IEC 27001 accreditation date: 16/07/2018
• What the ISO/IEC 27001 doesn’t cover: All aspects of our Cloud Services are covered by this certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • The Datacentres hosting the equipments are ISO/IEC 27001:2013
  • The Datacentres hosting the equipments are ISO 14001:2015
  • The Datacentres hosting the equipments are ISO 9001:2015
  • Cirro holds ISO 27001, 0991, 14001, 22301

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow ISO 27001 Information Security Management Systems (ISMS) and CSA guidelines as well as best practice for Cyber Security. Our providers are accredited to the appropriate standards, such as ISO 27001, 9001 and 14001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes made by the Customer to their Cloud environment which they support themselves is done so at the Customers risk. Where The SwARM provides Support of the Customers environment, all change requests must be formally submitted and approved by SwARM, they are fully audited and assessed against risk. The request has to include: 1. Reason a. Improving security b. Improving performance or functionality c. Reduce operational overhead or cost 2. Request to be approved by SwARM’s: a. Service Manager b. System Architect c. InfoSecurity 3. Change request must include: a. Expected outcome b. Test plan c. Roll-back plan d. SoW
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All systems are scanned for vulnerabilities every month. Cirro uses the Common Vulnerability Scoring System (CVSS) for all Common Vulnerabilities and Exposures (CVE) provided by the National Vulnerability Database. Scoring for non-CVE vulnerabilities is provided by UB’s vulnerability scanning tool. A priority is placed on patching or mitigating the vulnerability based on these scores and the logical location of the vulnerability within The SwARM's network infrastructure. Remediation occurs within 10 business days for critical vulnerabilities
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our service management processes are ITIL V3 aligned and have a particular focus on Security Incident Management System and Continuous Service Improvement. Some of the components of this system have been provided below: - Network and Host-based IDS/IPS - Traffic monitoring and intelligent traffic analysis - Packet capture and analysis to enable investigations into alerts - DNS monitoring to detect DNS lookups to known or suspected malware
• Incident management type: Supplier-defined controls
• Incident management approach: Prevention: The understanding of and application of insight gained from the intelligence Detection: The interpretation of any events of interest occurring to discriminate between legitimate and abnormal events to identify anomalous activity Investigation: The analysis of anomalies to determine whether they are emerging threats that may lead to a security incident Reaction: Our analysts use tailored, predefined and configured Playbooks to efficiently inform their reaction to an identified threat Response: The planning of effective mitigation in response to the cyber-attack, the communication of these plans to all relevant stakeholders, and the collaboration with all relevant parties to carry out mitigation.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Commitment to Reduce Carbon Footprint and Climate-Related Initiatives In alignment with our commitment to reducing our ecological impact, we are dedicated to collaborating with our customers and suppliers to contribute to environmentally sustainable initiatives that improve ecosystems and reduce ecological impact. Our primary objective is to minimise the environmental impact of our operations. Focus on Environmental Impact Reduction Our main focus is to engage in discussions with our customers to explore collaborative approaches for reducing the environmental impact, particularly by minimising non-essential travel, to reduce energy usage and wastage of time and materials, all of which have an impact on operational consumption. As we transition back to regular operations, we are focused on reducing our physical impact, including initiatives such as flexible working, minimising printing, and enhancing recycling efforts. We are committed to optimising our physical office requirements to ensure efficient resource utilisation. Future-Focused Solutions and Efficiency We are dedicated to designing future-oriented solutions that embed efficiency into our design and delivery processes. Leveraging the momentum generated by the pandemic, we aim to build on successful new working methods. At Cirro, we are continually looking to identify potential improvements in the way we work to improve our operational efficiencies which directly impact energy usage, travel or ecological impact. By championing these initiatives, we are steadfast in our commitment to not only reduce our own ecological impact but also to actively engage with our stakeholders to foster environmental sustainability and support initiatives that have a positive impact on our world.

  Equal opportunity

  Delivering Social Value Theme 4 and PPN 06/20 Model Award Criteria In the following section, we elaborate on our approach to fulfilling Social Value Theme 4 and the relevant PPN 06/20 Model Award Criteria Our strategy, aligned with WSP’s 2022-24 Inclusion & Diversity Strategy, encompasses the following initiatives: Skill Development for Underrepresented Groups We are committed to supporting the development of new skills that lead to recognised qualifications for underrepresented groups. Addressing Inequality in Employment, Skills, and Pay We will demonstrate a clear commitment to identifying and addressing inequality in employment, skills, and pay within the contract workforce. This includes implementing time-bound action plans to monitor the inclusion and progression of full-time equivalent (FTE) employees from underrepresented groups. Supporting In-Work Progression Our approach includes support for in-work progression, aiming to assist individuals from disadvantaged or minority groups in transitioning into higher-paid roles by developing new skills relevant to the contract. Real-World Equal Opportunity When recruiting, Cirro has a policy to ensure that all names, ages, race or gender details are removed from CVs, so we focus on interviewing and employing the most suitable person for the role.

  Wellbeing

  Wellbeing Initiatives In our commitment to prioritising the well-being of our teams, we are dedicated to supporting the health and well-being of our employees, contractors, suppliers and customers. Flexible Working Support We offer flexible working conditions to our staff. They have a clearly defined job description, they know what needs to be done and they have the flexibility they need to be able to do that whilst balancing home life, physical and mental health. Internal Support Cirro’s works typically in virtual teams, it’s important that we have ‘virtual’ tea breaks and have regular discussions. Cirro also keeps an eye on the level of output expectations and workloads of employees to ensure the right resourcing levels and workloads. During periods of high-intensity working, such as working on tenders, delivering projects or whatever it might be, Cirro ensure employees take time out once this is more practically possible to ensure employees can refresh and relax.

Pricing

• Price: £0.00 to £1,150 a unit a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.