Horizon Software Solutions
Booking Autopilot Configuration and Campaign Automation
Support for Booking Autopilot cloud software and campaign automation. We identify and address business needs alongside solution development and consultancy services – system reviews, business cases, requirements capture, interfaces, migration, implementation and project management. We deliver and manage digital marketing campaigns including creative elements, email, SMS, push notifications and web.
Features
- Booking Autopilot Software Configuration and Customisation
- Identify which Booking Autopilot solutions are best suited to Client
- Configure from single stores to multi-tier locations
- Design and create automated digital marketing campaigns
- Creative elements, email, SMS, push notifications and web campaigns
- Customer email cleaning, email campaign anti-spam testing and optimisation
- Customer surveys
- Campaigns strategy, creative assets with professional templates design
- Landing page design and copy-writing
Benefits
- Modular approach for Booking Autopilot consultancy and implementation support
- Optimisation of Booking Autopilot to meet business needs
- Reduce and manage operating costs and improve efficiency
- Enable better business decisions based on real-time information
- Full technical and creative digital management offering
- Marketing automation support and best practices
- Supports improved engagement with customers
- Translating business requirements into Booking Autopilot solutions
Pricing
£350 to £650 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mark.mollenbeck@horizont.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 4 1 3 5 2 5 4 2 9 6 5 0 1 2
Contact
Horizon Software Solutions
Mark Mollenbeck
Telephone: 07462923264
Email: mark.mollenbeck@horizont.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Identify and address business needs alongside solution development and consultancy services – system and infrastructure reviews, ICT/Cloud strategy and planning, stakeholder engagement, business cases, requirements capture, system/service design & development, project management, supplier engagement and team support.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Booking Autopilot and Campaign Automation Software
Training
- Training service provided
- Yes
- How the training service works
- We provide user documentation, video training materials, remote training and on-site training based on the buyers requirements.
- Training is tied to specific services
- Yes
- Services the training service works with
- Booking Autopilot and Campaign Automation Software
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We help buyers to migrate their data to and from the cloud.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Booking Autopilot and Campaign Automation Software
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We are experienced in stress and performance testing. We can define all the business processes and transaction that will need testing. We then simulate the traffic and transaction in a separate stress test environment. We then help the buyers to see what the system headroom is and how to increase it. We can help the buyers to optimise the system performance.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Cyber security consultancy
- Security testing
- Security incident management
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- We support any aspect of the marketing automation software and campaigns in order to ensure the trouble free usage by the buyer and the users. We monitor the availability, performance, bugs reported. In case of an issue that either we or the uses identify our support teams will fix it based on the agreed SLA. We provide first and second line of support. Our support is related to the user management, software availability and management and incident management.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond within a working day to emails.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
-
Standard Support Service will be provided during the hours defined which comprise:
1. A telephone, email and chat help desk to provide first-line technical support
2. Remote diagnosis
3. Second-line on-site technical support in order for the company to
investigate promptly the reported defect or error and to make such corrections, amendments or repairs as are necessary.
A technical account manager will be provided.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Here's how our G-Cloud service provision can deliver against each of the Social Value themes outlined in PPN 06/20:
Fighting Climate Change: Our G-Cloud service provision includes tools and technologies that enable organisations to transition to more sustainable practices. For example, our cloud-based solutions for group online activities help reduce the need for on-premises infrastructure, leading to lower energy consumption and carbon emissions. Additionally, by facilitating remote work and collaboration, our services can reduce the need for commuting, further contributing to carbon footprint reduction.
By aligning with these Social Value themes, our G-Cloud service provision not only meets the requirements outlined in PPN 06/20 but also contributes positively to broader societal and environmental goals.Covid-19 recovery
Here's how our G-Cloud service provision can deliver against each of the Social Value themes outlined in PPN 06/20:
Covid-19 Recovery: In response to the Covid-19 pandemic, our G-Cloud services offer resilient and scalable solutions to support remote work, online collaboration, and digital transformation efforts. By enabling government agencies and organisations to continue operating effectively during lockdowns and restrictions, our services contribute to economic recovery and continuity of critical services.
By aligning with these Social Value themes, our G-Cloud service provision not only meets the requirements outlined in PPN 06/20 but also contributes positively to broader societal and environmental goals.Tackling economic inequality
Here's how our G-Cloud service provision can deliver against each of the Social Value themes outlined in PPN 06/20:
Tackling Economic Inequality: Our G-Cloud services provide affordable access to cutting-edge technologies, leveling the playing field for small and medium-sized enterprises (SMEs) and organisations with limited resources. By offering scalable solutions and pay-as-you-go pricing models, we empower organisations of all sizes to access the tools they need to compete in the digital economy, thus contributing to reducing economic inequality.
By aligning with these Social Value themes, our G-Cloud service provision not only meets the requirements outlined in PPN 06/20 but also contributes positively to broader societal and environmental goals.Equal opportunity
Here's how our G-Cloud service provision can deliver against each of the Social Value themes outlined in PPN 06/20:
Equal Opportunity: Our G-Cloud services are designed to be inclusive and accessible to all users, regardless of their background or circumstances. We prioritise user experience and accessibility standards to ensure that our solutions can be utilized by individuals with disabilities or those facing digital literacy barriers. By promoting equal access to technology, we support equal opportunity for all citizens and stakeholders.
By aligning with these Social Value themes, our G-Cloud service provision not only meets the requirements outlined in PPN 06/20 but also contributes positively to broader societal and environmental goals.Wellbeing
Here's how our G-Cloud service provision can deliver against each of the Social Value themes outlined in PPN 06/20:
Wellbeing: Our G-Cloud services prioritise data security, privacy, and compliance with regulatory standards to safeguard the wellbeing of citizens and organisations. By providing secure and reliable cloud infrastructure and services, we help mitigate risks associated with cyber threats and data breaches, thus promoting peace of mind and confidence in digital operations. Additionally, by facilitating remote work and flexible arrangements, our services contribute to improved work-life balance and employee wellbeing.
By aligning with these Social Value themes, our G-Cloud service provision not only meets the requirements outlined in PPN 06/20 but also contributes positively to broader societal and environmental goals.
Pricing
- Price
- £350 to £650 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mark.mollenbeck@horizont.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.