Adaptavist UK Services LTD

Atlassian Professional Services

Adaptavist are a Platinum Solution Partner, Atlassian solution, Training and Slack service partner. Providing professional services, consulting, custom development, Atlassian licensing services, and managed services. Been in the Atlassian ecosystem since 2005. We are seen as ‘go-to’ experts. Providing Hybrid and Multi-Cloud solutions, AI and Governance as code (GovOps)

Features

• Complete ALM (IT and process strategy)
• Atlassian, Azure DevOps Migration and Merger Services
• Quality Assurance, Performance and High Availability
• Add-on and Custom Development (Scripting)
• Implementation of SAFe and other Agile Frameworks.
• Discovery and Proof of Concept Development across the value chain
• Asset Management (CMDB)
• GDS, DDaT and User Centric Design
• Artificial Intelligence (AI) & Governance Operations (GovOps)
• DevOps, DevSecOPs, DataOps and Design Ops

Benefits

• Business strategy, tool chain and ways of working.
• Reduce cost of software acquisition, user centric research.
• Reduce tool configuration, deployment and integration time through automation.
• Increase quality and resilience of systems, through GovOps and Testing.
• Improve user adoption and effectiveness of tool and application chain.
• Reduce Total Cost of Ownership for the Atlassian ecosystem.
• Effective collaboration and team communication using Slack.
• Make best practice recommendations on business processes and Atlassian tools
• Follows GDS & DDaT frameworks
• Time & Material, Fix Price and Time accounts

£800.00 to £1,500.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jcox@adaptavist.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

241536570575116

Contact

Jody Cox
07545 568087
jcox@adaptavist.com

Planning

• Planning service: Yes
• How the planning service works: Adaptavist can review strategic and technical targets via workshop and discovery engagements to build both high level and specific plans. These plans can be turned into projects which can be delivered by Adaptavist (Agile, Waterfall or other methodologies) or other third parties.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Atlassian products
  • IT infrastructure and Strategy
  • Business Process

Training

• Training service provided: Yes
• How the training service works: Adaptavist are Atlassian Authorized Training Partners deliver the full portfolio of Official Atlassian training courses. Adaptavist delivers training in a range of ways to suit individuals, teams and organisations for various applications and approaches. Among other curriculum are training courses in Jira, Confluence, ScriptRunner for Jira, Slack, Trello, Dev Tools, and Custom training.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Adaptavist is adept at migrating to and from cloud configurations. This includes public to private cloud, private server to other platforms, or other combinations. Adaptavist provides technical expertise in Atlassian products, while mapping necessary business processes and data that should be reflected in a client's Atlassian product stack. This can be done via a multi-phase engagement and / or time and materials basis. Adaptavist can also take a "train the trainers" approach to enable clients to migrate many of their own systems. ; ; Adaptavist can work across geographies and employ various approaches to project management, including agile, waterfall, and others.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Adaptavist provides quality assurance services with a focus on strategy and software tooling for quality. Adaptavist also works with clients to leverage QA throughout the development process.; ; We use the latest Testing frameworks, Test Pyramids, Destructive testing, Requirements Traceability testing - highlighting the value / benefits of the solution. User Centric / MVP testing in an Agile framework

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Adaptavist provides a complete suite of managed services, based on ITIL and agile methodologies. Adaptavist can provide hosting with various levels of service, or provide an "augmented support" overlay on a client's own support infrastructure. Adaptavist can not only provide service desk and troubleshooting capabilities under an SLA, but also planned upgrades, training, or other professional services at a consistent and flexible schedule. Adaptavist has an easy to call off "Assist" and Assist+ which is a proposition that provides a higher level of strategic support for Atlassian, AWS, Azure and other DevOps tooling. A deep relationship between client and partners is formed such that we are perceived as the trusted advisor for the long term.; A spin-off add-on for this service, is an optional package for "Trauma Support" at off-peak hours. An escalation service to allow the customer to contact an expert during emergencies. Adaptavist is an expert in the systems and their design, and in the intricacies a managed service / ALM offering

Service scope

• Service constraints: Adaptavist does not have significant constraints and will work with clients flexibly in terms of time, geography, and service breadth.; ; IT Service Management (ITSM) and Enterprise Service Management (ESM) are practices that focus on how an organisation designs and delivers services to its customers. (User Centric - Service By Design and Security by Design); ; We sculpt a solution with a holistic approach that is orientated around your customers whilst incorporating agile frameworks and DevOps approved collaboration to produce high-velocity ITSM and ESM that will deliver an outstanding customer experience.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response times are based on the nature of the question/issue, with a Priority 1 issue (blocker, e.g. a service is unavailable) having a target response time of 15 minutes, down to a Priority 4 issue (minor, e.g. an issue that does not require an immediate resolution) having a target response time of 8 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Adaptavist can provide a SLA with a focus on uptime and response times for raised issues. Response time normally varies by priority levels (critical to minor), typically between 30 minutes and 4 hours. Specific levels can be agreed with clients.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian, AWS, GitLab, ITSM, ESM

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Flexible remote working policy in place globally for all employees

  Tackling economic inequality

  Adaptavist comply with all minimum and living wage laws globally Gender pay gap reporting available in the UK

  Equal opportunity

  Adaptavist encourage applications from minority groups and hold regular awareness sessions to support these groups Adaptavist support neurodivergent people in the workplace

  Wellbeing

  The Adaptavist Group came first in the ‘Most Flexible Medium Companies in 2024’ category at the Flexa100 awards. Working from home and flexible working is promoted. Employees have private healthcare available. Udemy access provided for employees to take relevant training courses subject to their interests.

Pricing

• Price: £800.00 to £1,500.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jcox@adaptavist.com. Tell them what format you need. It will help if you say what assistive technology you use.