HEAD LIGHT LIMITED

Talent Cloud

Talent Cloud® is our award-winning Software as a Service Talent Management suite of products, available in both SaaS and on - premise deployment models. The modular suite includes Performance Appraisals, 360-degree feedback, Engagement, Succession Planning, Career Pathways, Skills Audit & Certification.

Features

• Continuous Performance Management
• 360-degree Feedback
• Succession Planning
• Skills Audit & Management
• Career Pathways & Planning
• Single Sign On
• HRIS Integration
• NTDS Edition for Police

Benefits

• Enhance employee performance
• Improve employee retention
• Improve Succession planning
• Enable employee career mobility
• Improve leadership capability
• Better HR Management Information
• Better skills management and development planning
• Easy compliance with HMICFRS requirements

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.lee-emery@head-light.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

241609727144772

Contact

Ian Lee-Emery
01344 63 63 36
ian.lee-emery@head-light.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: HRIS, LMS, SSO
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements: Adobe Acrobat to view PDFs

User support

• Email or online ticketing support: Yes
• Support response times: Typically within 2 hrs, Mon-Fri only
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Critical; Catastrophic – Overall software access is inoperable, resulting in total or major loss of functionality to users 70%+ of which are affected software unusable without any workaround possible. 1 hour response; ; Major; Severe – limitations to use of software, major dysfunction with only a difficult workaround 30%+ of users affected. 2 hour response; ; Medium; Component module down, loss of functionality, limited user operations. No simple workaround. Could be a “bug”. Where a workaround has been applied no impact on operational environment. 24 hour response; ; Minor; Software functionality intact, assistance required in configuration or use of product. Minor feature is dysfunctional but has workaround or cosmetic defect. Could also be an enhancement request or a request for information. 48 hour response
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training requirements will vary according to many factors, including the type of training, role being trained for, and the number of people to be trained.; Several training options are available for Talent®, including both free and paid options:; • On-line training training – recorded courses are at no additional charge.; • Classroom training - classroom training is available on a fee basis.; • Course manuals - course manuals for classroom training offerings are available for free download.; • Customised training - customised training based on your customisations are available on a fee basis.; • Ongoing training - available on a fee basis.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Via excel and pdf downloads. We can also make and xml extract for the client database.
• End-of-contract process: No additional exit fees.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Only those that manifest themselves through the implementation of the browser on the users device.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Limited to personal and profile data updates and team reporting changes,
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Labels, Lookup values, drop down values, images, questionnaires, competences, skills, talent characteristics, behaviours content, work flow, sign-off permissions, view permissions, role based permissions, reporting structure rules. Security rules. Admins and Super Admins

Scaling

• Independence of resources: Through capacity planning based on user size, scaling of servers and resources once utilisation rises, designing resource intensive tasks to take place during typically 'quiet' hours and designing services that run asynchronously within defined resource parameters. Hot switch over and migration facilities. Instant server resiszing to meet demand

Analytics

• Service usage metrics: Yes
• Metrics types: Logins, usage reporting, performance updates, completion, statistics, activity and audit logs, alignment, compliance with timescales
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Via pdf buttons and for Admins, additional spreadsheet based exports
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XML for selected items
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Head Light expects the system to be available 99% during business hours. This equates to total unplanned service outages not exceeding 19.5 hours in any one calendar year.; This is calculated as follows:; 52 weeks, 5 days per week, 7.5 hours per day = 1,950 hours per year, 1% therefore being 19.5 hours.; Should the total unplanned outage exceed this, then a Service Credit will be offered at a rate of 1% for every 19.5 hours that the service is unavailable. Service Credits are applied as discounts to subsequent Annual Fees for that affected product or products. Should any outage last longer than 3 hours, we will offer a single 1% Service Credit.; For example, in any one year should service outages equal 25 hours, then 1% discount would be applied to the next year’s fees. If a single service outage lasted 4 hours, then an additional 1% discount would be applied. Total Service Credits are limited to 25%.
• Approach to resilience: Available on request as designed in accordance wwith ISO 27002.
• Outage reporting: Notices are posted on our Helpdesk. For significant outages, e-mails are sent to all key contacts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: In-house SSO
• Access restrictions in management interfaces and support channels: Each support user has their own support account on the site that they must activate before they can use it. They request a new password to be generated. It expires after 2 hrs. The support user logs in and it then requested to change the password for the period of the support ticket. The support user then investigates the problem by taking on the persona of the issuer of the ticket. This activity is tracked. Once the problem is resolved, the support account is deactivated until it is required.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Information Security Policy is designed to comply with the requirements of GDPR and ISO27001. We are registered with the ICO as a data Processor. A designated Security Officer is appointed with responsibility to ensure all employees and contractors are aware of the Data Classification and Data Handling regulations. All employees sign a 'Security Aspects Letter' to ensure they are aware of their individual and collective responsibilities and the rights of Data Subjects. In brief, all Personal data is to be encrypted in transit and not sent via e-mail, passwords are to be 'strong' and not guessable, Administrative accounts are not to be shared. Copies and archives are to be disposed of in the correct manner. Checks are made periodically to ensure compliance. Training/re-training is conducted annually.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We keep an inventory of the 3rd party components used as part of our service that are in addition to the managed OS platform provided by Rackspace. On each new release of a 3rd party component, we validate its security credentials with the provider and stage it in our operating environment. We then routinely challenge the platform with automated test tools to ensure that no vulnerabilities are created. We then include the new component as part of the next release and update our inventory.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our managed virtualised environment provided by Rackspace ensures that the hosting environment, OS and IIS are hardened and any vulnerabilities are identified and applied. We monitor Microsoft Developer Network boards, CVE notifications and other boards such as Stack Overflow for any additonal suggestions of new threats. We also review weekly communications from Qualys, a provider of penetration test tools.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our activity logs record items such as login failures, password resets cross-site forgery attacks and so on. We also record any source IP addresses and check those with reputable sites that record suspect activity. The site has automated monitoring to disable user access and take the site off line in the event of a detected Advanced Persistent Threat. Hypervisor deals with attacks such as DDOS. Any events are sent to our support desk. All servers aare equipped with IDS/IPS software
• Incident management type: Supplier-defined controls
• Incident management approach: We have an Incident Response Policy for any events that have the potential to affect Service Availability or Security. If users suspect any activity, they can call, e-mail or raise calls on our HelpDesk using the 'Critical' priority. This ensures that it is progressed within 15 minutes of any suspected incident. Any events raised at Critical are updated each 30 minutes on the Helpdesk. Any additional communications targets are added to the Helpdesk so that they received the incident updates. Once a Critical item is closed, a formal response report is created.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Limited set of features, no integration or SSO, 90 day maximum.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 31 October 2018
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.lee-emery@head-light.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.