Kingsfield Computer Products Ltd

SafetyQube Environment, Health and Safety (EHS) Software

SafetyQube is a top rated, feature rich, easy to use, customisable and affordable EHS software recommended by >90% of customers. With comprehensive modules available on both desktop and mobile, SafetyQube helps organisations stay safe, efficient and compliant.

Features

• Manage Health & Safety Incidents / Accidents
• Manage Safe / Unsafe Observations, Near Misses, Hazards
• Conduct Safety Inspections, Checks, Audits & Risk Assessments
• Store and Manage EHS Documentation
• Manage Health & Safety Actions and Tasks
• Generate Real -Time EHS reporting - Dashboards, Charts and Reports
• Customise All Forms, Templates, Approvals and Workflows
• Geo-Tagging, Offline Access, QR Codes, Asset Registers
• Desktop, Mobile App and Tablet Access

Benefits

• Digitise EHS, Save Time, Admin Burden and Reduce Costs
• Gain Control and Visibility Over Health & Safety Activities
• Build a Safer, Healthier and More Sustainable Working Environment
• Reduce Accidents and Unsafe Acts / Conditions
• Improve EHS Compliance - Pass Audits and Gain Certifications
• Engage and Motivate Workforce - Build & Enhance Safety Culture
• Generate Powerful Reports & Dashboards to Gain Intelligent Insights
• Standardise EHS Function and Activities Across Your Organisation

£30 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@kingsfieldcomputers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

241685879820699

Contact

Tony Taylor
01604643888
Sales@kingsfieldcomputers.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SafetyQube is generally a stand alone Environment, Health and Safety software. It can be integrated with ERP like SAP and HR Management Systems as an extension.
• Cloud deployment model: Private cloud
• Service constraints: Desktop and Tablet version of SafetyQube requires up to date version of internet browsers like Microsoft Edge, Google Chrome, Apple Safari. Mobile app version is supported only for Apple iOS and Android operating systems.
• System requirements:
  • Access to a computer or tablet with a web browser
  • Access to Apple iOS or Android mobile device
  • Access to internet (some features also work offline)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available on all 7 days of the week.; Support hours are 8:00am to 8:00pm UK Time. ; We respond to all queries within 2 business hours.; We can set up custom / extended support hours specifically for your organisation.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Extensive testing with assistive technology users performed directly by our web chat provider.
• Onsite support: No
• Support levels: Priority 1 - Major Issue; The entire software service is “down” and inaccessible to all authorised users. We recommend Priority 1 incidents be reported by telephone.; Response Time : Within two (2) business hours.; Target resolution time : Four (4) business hours. Continuous effort after initial response and with customer co-operation.; ; Priority 2 - Critical Issue; Operation of the software service is severely degraded, or major components are not operational, and work cannot reasonably continue. ; Response Time : Within two (2) business hours.; Target resolution time : Within one (1) business day after initial response.; ; Priority 3 - Non-Critical Defect; Certain non-essential features of the software service are impaired while most major components of the software service remain functional.; Response Time : Within two (2) business hours.; Target resolution time : Within three (3) days after initial response.; ; Priority 4 - Minor Issue / Error; Errors that are non-disabling or cosmetic and have little or no impact on the normal operation of the software service.; Response Time : Within two (2) business hours.; Target resolution time : Within one (1) week.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide full onboarding, set up and ongoing user support. The level is agreed with the buyer at the outset of the contract. SafetyQube's Customer Success team will provide a full setup of the SafetyQube system which may comprise of onsite visits to understand your businesses requirements and objectives, templates and processes and roll out plan. Built-in online help and documentation is provided coupled with classroom based training sessions.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: End-of-Contract Data Extraction is very easy with extraction functionalities we have built within SafetyQube. Data can be self extracted by the users via XLS / CSV files. Full records with media and dashboards / charts can be self-downloaded as pdf documents at any time up to and including the end of the contract.
• End-of-contract process: There are NO ADDITIONAL COSTS at the end of the contract. Any data stored is the property of the customer and we will facilitate the data extraction at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop / Tablets:; All functionalities are fully available through a web browser. Requires an internet connection.; ; Mobile: Solution can be accessed only through our app. To maximise performance at the point of use, some features are limited to the desktop version (e.g. admin features, dashboards and charts). Some features also work offline without internet connectivity.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Customers / Users will have to get in touch with SafetyQube team to use our APIs to connect with ERP, HRMS, BI Analytics solutions or Active Directories.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers / Users can significantly customise SafetyQube from the interface without having to write any software code. Examples of customisations include; - Set up custom incident forms / templates and workflows; - Set up custom observation forms / templates and workflows; - Set up multiple custom inspection, audit and checklist templates and scoring mechanisms; - Set up multiple custom risk assessment forms / templates, risk matrices and approvals; - Add custom dashboards and charts; - Customise the organisation set up and hierarchies; - Set up user access and control privileges; - Customise notifications and alerts; - Customise labels and terminologies

Scaling

• Independence of resources: SafetyQube is hosted on data centres and cloud infrastructure run by world class companies like Amazon, Microsoft and Google. Our infrastructure and operations teams constantly monitor performance, optimise and scale the infrastructure to ensure users aren't affected by the demand other users are placing on our service.

Analytics

• Service usage metrics: Yes
• Metrics types: Upon customer request, we provide the following; - Service Availability Metrics; - Number of active / inactive users; - Number of records created by module; - Number of logins and concurrent logins; - Number of support requests; - Average support response and resolution times
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Quber Tech

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There are links to download the data on the user interface by each module. Users make a selection of the data they need to download and can download in an instant.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SafetyQube guarantees 99.5% availability. The percentage of online availability will be calculated on a monthly basis and will be a reflection of the availability of the hosted services over the total number of service hours for the Month.
• Approach to resilience: Detailed information is available upon request. SafetyQube is hosted only in world-class data centres with AWS, Microsoft Azure and Google Cloud. These hold appropriate internationally-recognised accreditation and certification for their operations, security and resiliency.
• Outage reporting: Nominated customer contacts are informed through email and phone should there be a service outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Only named personnel and roles have access to the management interface and given authority to communicate with the support channel. These privileges can be controlled in the admin module.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • MS Azure Protocols
  • Apple Protocols for Apple iOS App Store
  • Android Protocols for Android - Google Play Store

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials and Cyber Essentials Plus
• Information security policies and processes: Our organisation follows a number of detailed security policies including (but not limited to); ; 1) Information security policy covering Information Security Principles, Legal and Regulatory Obligations, Information Classification, Incident Handling, Requirements from Suppliers and Cloud Providers, Compliance, Policy Awareness and Disciplinary Procedure.; ; 2) Acceptable Use Policy covering Acceptable Use Principles, User IDs and Passwords, Managing and Protecting Information, Personal Use IT, Email Communication, Websites and Social Media.; ; 3) Access Control Policy covering Principles of Least Privilege and Account Management, User Registration, Privilege Account Management, Password Management and Access Governance.; ; 4) Back Up Policy covering Backup Content, Backup Method and Procedure, Backup Frequency, Retention Periods and Recovery.; ; 5) Data and Privacy Policy covering Legal Basis for Data Collection, How we Use Your Personal Data, Your Rights and How You are Protected by Us, Data and Third Parties, Data Retention, Age Limit for Users, International Transfer of Data.; ; 6) Incident Management Policy covering Reporting Incidents, Key Contacts and Communication, Triage - Incident Type, Severity and Category, Escalation Procedures, Core Response, Analysis, Mitigation, Remediation, Recovery and Post Incident Review.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The organisation has policies and procedures in place in line with Annex A.12.1.2 Change management of ISO/IEC 27001:2013
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The organisation has policies and procedures in place in line with Annex A.12.6.1 Management of technical vulnerabilities of ISO/IEC 27001:2013
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The organisation has policies and procedures in place in line with Annex A.12.1.3 Capacity management of ISO/IEC 27001:2013
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The organisation has policies and procedures in place in line with Annex A.16 Information security incident management of ISO/IEC 27001:2013

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Digitalisation using SafetyQube allows significant reduction of paperwork and increased efficiency of actions consuming less resources. Our SafetyQube EHS platform can also be used by customers for Environmental management helping them track key sustainability metrics. The incident and observations module can be used to report and investigate environmental incidents/near misses/good catches in all areas of your organisation.

  Equal opportunity

  In the UK, thousands of workdays are lost due to work-related ill health and workplace accidents / injuries. SafetyQube helps identify, track, and eliminate risk at work. SafetyQube lowers the barrier for anyone to report incidents, near misses or other important events with mobile and QR code technologies. Real-time insights also contribute to protect employees, contractors, visitors and members of the public.

  Wellbeing

  With the offline capabilities of our mobile app, the solution can be used in remote areas even when no internet access is available. This enables digital inclusivity and opportunity for sites operating in remote areas (e.g. school, hospitals and care homes in remote locations).

Pricing

• Price: £30 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide a 30 day free trial of SafetyQube for potential customers. We qualify our customers before providing a trial. We support and guide the customer through the trial with setup, configurations and usage.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@kingsfieldcomputers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.