Fordway

Microsoft Office 365 Migration

Office 365 contains all the productivity applications. Organisations when migrating, need to ensure it all goes smoothly and outcomes are fully understood. Whether this is mail to Exchange online, collaboration data and web into SharePoint online, unstructured data into OneDrive or phone/unified comms into Teams. Fordway can assist.

Features

• Optimal migration of solution to Office 365 platform
• Experienced migration team, over 200 successful O365 migrations completed
• Detailed assessment of components prior to migration
• Migration delivered in collaboration with business and IT staff
• Enables full functionality of Office 365 and Microsoft 365
• Use of additional tools to meet migration requirements (optional)
• Migration from on-premise or other cloud user productivity service
• Detailed knowledge of platforms and how to perform migrations
• Use of new feature to enhance user experience
• Training plans for both IT and users

Benefits

• Minimise risk and deliver faster by using experienced partner
• Knowledgeable consultants, with multi-years of real-world migrations
• Experienced PMs with good technical understanding
• Project Initiation and other documentation with concise understanding of roles
• Delivered working with existing business and IT teams
• Training plans for both IT and users
• Clear communications plan for users and IT
• Concise training plans with variety of document provision
• Standardised documentation (RAID logs, Highlight/Exception Reports)
• Ownership of entire migration process against deliverables

£300.00 to £975.00 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

242100197749519

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Planning

• Planning service: Yes
• How the planning service works: 1) Review services to be migrated into cloud or to be set up; 2) Service implementation and migration planning; 3) Review with business and IT from organisation; 4) Managed migration from existing service where needed; 5) High level and Low level design process as appropriate; 6) Service transition to in house or Fordway support, as applicable, once service migrated
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Exchange Online
  • SharePoint online
  • OneDrive
  • Microsoft Teams

Training

• Training service provided: Yes
• How the training service works: Training defined as part of service migration planning. Ad-hoc, online and classroom training provided in line with client requirements
• Training is tied to specific services: Yes
• Services the training service works with:
  • Exchange Online
  • SharePoint online
  • OneDrive
  • Microsoft Teams

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 1) Review services to be migrated into cloud or to be set up; 2) Service implementation and migration planning; 3) Review with business and IT from organisation; 4) Managed migration from existing service where needed; 5) High level and Low level design process as appropriate; 6) Service transition to in house or Fordway support, as applicable, once service migrated
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Exchange Online
  • SharePoint Online
  • OneDrive
  • Microsoft Teams

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QA and testing agreed as part of service migration planning and delivery

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • 24 x 7 Security Monitoring and Event Analysis
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident response, containment and remediation
  • Microsoft 365 Security and Compliance
  • Microsoft Azure Security and Compliance
  • AWS Security Centre management
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: All Fordway G-Cloud services; MS Office 365; Microsoft 365; Windows 365; MS Azure; MS Power BI; MS Intune; Amazon Web Services; Google G-Suite; Google Cloud Platform

Service scope

• Service constraints: UK service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Assistive technologies supported by MS Teams
• Support levels: Defined according to SLA required.; P1 - major service impact; P2 - significant service impact; P3 - individual users impacted; P4 - no user impact/information ; Technical Account management available, service cost dependent on scope of requirements

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Scope of certification available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List N (Nuclear Industry)
  • PSN Code of Connection and Compliance
  • PAS555
  • NHS IGSoC
  • ISO27017
  • ISO27018
  • GCloud Assured

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using Cloud offers considerable efficiency and consumption savings compared to running in house, on premises and hosted environments

Pricing

• Price: £300.00 to £975.00 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.