VMware UK Limited

vRealize Log Insight Cloud

vRealize Log Insight Cloud is a part of the VMware Cloud suite of services. Use this service to develop sophisticated analytics that aid in rapid troubleshooting of your SDDC or VMware Cloud on AWS environment.

Features

• Universal Log Collection & Analytics
• Built-in VMware Cloud Knowledge
• Enterprise Scale
• Integration with vRealize Operations
• Intuitive GUI & Easy Deployment
• Flexible Consumption

Benefits

• Connect to everything in your IT environment
• Enable centralized analysis of your entire IT environment
• Choose on-premises licensing or SaaS.
• Easily run simple interactive searches
• deep analytical queries for quick insights
• Extend operational visibility and proactive management

£15.14 a gigabyte a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

242356814493020

Contact

Chris Hardy
07824 478092
chris.hardy@broadcom.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Cloud Proxy; A Cloud Proxy receives log and event information from monitored sources and sends this information to vRealize Log Insight Cloud where it can be queried and analyzed. You can use a Cloud Proxy for an on-premise vCenter VM instance with a lower bandwidth (up to 100 MBps)
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times VMware Cloud Service Support Policies are published: https://www.vmware.com/support/policies/saas-support.html Critical (SaaS Severity 1) 30 minutes or less: 24x7 Major (SaaS Severity 2) 4 business hours Minor (SaaS Severity 3) 8 business hours Cosmetic (SaaS Severity 4) 12 business hours These targeted response times change per support package
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via the product UI help page
• Web chat accessibility testing: In-product chat from Intercom.com. Details about chat accessibility can be found here. https://www.intercom.com/help/faqs-and-troubleshooting/the-intercom-messenger/is-the-intercom-messenger-accessible Additional details on development and testing for accessibility of the chat interface can be found here: https://www.intercom.com/blog/messenger-accessibility/
• Onsite support: Yes, at extra cost
• Support levels: VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success. Additional Details can be found by visiting https://www.vmware.com/support/services/production.html
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can attend the Install, Configure, Manage course in person or online. Users can also use the free to use Hands on Labs which include Getting Started with vRealize Automation. They can be found at https://hol.vmware.com/ ; ; Documentation for Getting Started is found in a web based format and PDF format at https://docs.vmware.com
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data can be extracted via the web interface, APIs
• End-of-contract process: Committed term subscriptions do not renew at the end of the subscription term, and you will need to purchase new committed term subscription(s) to replace the committed capacity. If you continue to use the Service Offering after expiration of a committed term subscription, the Service Offering will continue to operate on an on-demand basis, and you will be charged at the then current on-demand rate for the Service Offering until you stop using the Service Offering.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Vmware Cloud Service interface is a landing page where all Vmware Cloud services the user has access to such as vRLI Cloud can be accessed.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The REST API provides programmatic access to vRealize Log Insight and the data it collects.; ; You can use the API to insert events into the vRealize Log Insight datastore, to query for events, to change product configuration and for product authentication with VMware Identity Manager and authorization. You can also use the API to install or upgrade vRealize Log Insight.; ; To access the vRealize Log Insight API reference, go to this page: http://<your_Log_Insight_host>/rest-api.; ; The documentation for the events query interface is available at the internal site http://<your_Log_Insight_host>/internal/rest-api#events_query.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: This is a cloud based SaaS service and is designed to scale by utilising the inherent scaling of the underlying cloud provider

Analytics

• Service usage metrics: Yes
• Metrics types: Daily ingestion - the amount of data ingested that day, total ingestion volume - total data ingested in the last 30 days, index storage - total data in index storage in the last 30 days, non-index storage - total data in non-index storage in the last 30 days, non-index scan - total non-index scanned for querying, non-billable logs - logs that were ingested that will not be billed (predominantly for VMC customers),
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: AWS Key Management System for data at rest. AES25
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: You might have to share entire or partial logs with users in your organization or another organization. To share logs, you can export the results of a query in RAW or JSON format. You can download these logs to a file and share the file with other users
• Data export formats: Other
• Other data export formats:
  • RAW
  • JSON
• Data import formats: Other
• Other data import formats:
  • LOG
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: VMware vRealize Log Insight Cloud availability Commitment 99.90% ; ; Each “SLA Credit” is an amount equal to 10% of the commit subscription amount prorated to one month, plus any additional metered consumption for the billing month in which the SLA event occurred. If the Availability of the Service Offering is less than the Availability Commitment in a given billing month, you may request one (1) SLA Credit, and one (1) additional SLA Credit for each additional 300 minutes the Service Offering was Unavailable, up to a maximum of three (3) SLA Credits in a given billing month. ; ; Full details of how users are refunded if you don’t meet guaranteed levels of availability can be found in the following document ; ; https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmw-vrealize-log-insight-cloud-sla-Jan-2020.pdf
• Approach to resilience: This is a cloud based SaaS service and is designed to be resilient by utilising the inherent resiliency of the underlying cloud provider. Further information is available on request
• Outage reporting: Public dashboard https://status.vmware-services.io/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Based on the principle of least privilege, VMware cloud solutions use identity and access management controls (AD/LDAP,MFA), ensuring the appropriate level of access for all personnel to keep your data and systems safe and secure
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: October 14, 2021
• What the ISO/IEC 27001 doesn’t cover: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/cloud/VMware%20ISO%20Certificate.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 03/25/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: https://www.vmware.com/products/trust-center/certificate.html?family=CSA ; ; https://cloudsecurityalliance.org/star/registry/vmware-inc/services/vmware-vrealize/
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC2
  • SOC3
  • ISO 27017
  • ISO 27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We model our security framework using the NIST SP 800-53 - We have an Information Security Governance Committee (ISGC) that is chaired by members of senior management and representatives from our Information Security, IT Operations, HR, Marketing, Facilities and Legal teams.
• Information security policies and processes: Our Information Security Program is modeled using industry best practices and regulatory standards, including NIST SP 800-53 and ISO 27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. -- The VMware Information Security team manages the enforcement, development, and maintenance of information security policies and standards to ensure VMware Information Assets are preserved in a security environment, in accordance with generally accepted best practices, focusing on VMware business and risk objectives. The VMware Information Security Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews of the information security policies and standards, as well as evaluating exceptions to information security policy and standards. -- Our Information Security team oversees organizational compliance while team leads in conjunction with IT and HR teams help enforce department-level compliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change Management process for updating the solution is executed according to our standard internal change management policy. The process involves completion and submission of change control forms, review and analysis of the change by the appropriate operations teams and scheduling of the update or change according to its severity level. All changes undergo our standard testing and validation process. If for any reason a change is unsuccessful or does not pass the required testing phases, our teams execute a fallback plan as documented in the change control form
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: VMware has a Vulnerability Management program backed by approved and tested policies and procedures. Vulnerability scans are performed regularly on internal and external systems.System and application owners are required to address critical/high vulnerabilities with a plan of corrective action within 5 days of discovery.Other vulnerabilities need to be addressed with a plan of corrective action within a reasonable timeline.Risk analysis/acceptance are performed on vulnerabilities to confirm the vulnerability and determine the appropriate means of addressing it. Senior management and IT and Information Security senior management are required to approve the existence of risks associated with vulnerabilities that are not patched.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our cloud support staff have configured the system to notify IT personnel if the central processing unit (CPU) utilization is too high, disk space limited, memory issues, key service failures, bandwidth utilization, power consumption, or other performance items. - IT Operations has subscriptions to pertinent vendor security and bug-tracking mailing lists. - After analyzing the severity and impact, network, utility and security equipment is patched or upgraded.
• Incident management type: Supplier-defined controls
• Incident management approach: -In the unlikely event of an incident, we follow a formal Incident Management Plan that is maintained as part of our Information Security Program. Incidents and breaches are reported to the appropriate Cloud Operations team for categorization and resolution, and issues are escalated to senior management according to a pre-defined protocol (e.g., if the incident is categorized as "Urgent"). Alerts, responses and resolutions are tracked through to completion, and a post mortem report is prepared for review by internal stakeholders and our Information Security Governance Committee.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  ● Sustainable growth for VMware’s business requires decoupling our company growth from carbon emissions. To this end, we’ve accelerated our focus on decarbonization and received third-party validation from the Science Based Target Initiative (SBTi) on our science-based targets. Since 2018, we have maintained our certified CarbonNeutral® company status, in accordance with The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our power in our global facilities from renewable sources, in accordance with RE100 Reporting Guidance. ● VMware’s net zero emissions goal builds on approved science-based targets and expands the scope of our climate commitments. For us, a net zero goal means reducing emissions for our entire carbon footprint. We are focused on prioritizing energy efficiency within our operations through our commitment to green buildings, working with our suppliers to reduce their emissions, and supporting distributed workforces through our Future of Work initiative. Through carbon financing, we support low carbon sustainable development projects that enable carbon avoidance to offset our remaining emissions. In line with the leading net zero guidance, we are developing our strategy to include carbon removal projects to address residual emissions. ● In FY22, we furthered climate transition planning at VMware, guided by Taskforce on Climate-related Financial Disclosures (TCFD) recommendations. As VMware continues to learn more about climate risks, we can build longer time horizon risks into our strategy to become even more sustainable and resilient.
• Covid-19 recovery:

  Covid-19 recovery

  ● Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions. ● Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported GlobalGiving’s Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people.
• Tackling economic inequality:

  Tackling economic inequality

  ● VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15 million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions. ● VMware donates our technology to academic institutions, enabling learners with access to technical training and labs across technology solutions and companies through Academic Cloud. ● VMware IT Academy partners with the Rochester Institute of Technology (RIT) for their Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to reskill or upskill unemployed individuals, including minorities and veterans. ● VMinclusion Taara offers free technical education on VMware products & technology that enable digital business transformation, addressing the gender gap in the Indian IT sector and empowering women with financial and social independence. ● VMware Responsible Sourcing supports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5B with diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities.
• Equal opportunity:

  Equal opportunity

  ● VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion. ● As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by 2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines. ● Employee Resource Groups at VMware are called Power of Difference communities (“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index (DEI).
• Wellbeing:

  Wellbeing

  ● At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community. ● Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance.

Pricing

• Price: £15.14 a gigabyte a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We provide two options for customers to trail the software.; ; Firstly VMware Hands-On labs are the fastest and easiest way to test-drive the full technical capabilities of VMware products. These evaluations are free, and require no installation. ; ; Secondly a free trail which runs over a period of time
• Link to free trial: https://www.vmware.com/products/vrealize-log-insight.html

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.