Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

CARE OPINION CIC

Care Opinion Platform

Care Opinion is a place where you can share your experience of health or care services, and help make them better for everyone. We make it safe and simple to share your story online and see other people's stories too. You can see how stories are leading to change.

Features

  • Real time reporting and healthcare analytics
  • Online feedback gathering
  • Data management
  • API Provision
  • Data Collection and Integration

Benefits

  • Real time data and analytics
  • Real time reporting
  • Support for subscribing services
  • Innovative service user engagement model for Health and Social care

Pricing

£950 to £17,950 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ross.padwick@careopinion.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 4 2 4 4 4 7 3 2 8 7 8 9 0 0

Contact

CARE OPINION CIC Ross Padwick
Telephone: 01142125154
Email: ross.padwick@careopinion.org.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
We link with .nhs UK and Civica
Cloud deployment model
Private cloud
Service constraints
Services depend on subscription based model
System requirements
  • Windows
  • IOS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hrs - via email
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support and engagement is provided for subscribing services only.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Subscribers benefit from a full package of support and induction into using Care Opinion
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Word
End-of-contract data extraction
On request in raw format
End-of-contract process
A full end of subscription service is available if required

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No significant differences - Care Opinion is optimised to work on mobile and tablets
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
We provide access to the raw data of published stories, responses, tags, healthservices and treatment functions, for application developers.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
The Care Opinion website is azure platform hosted and has guaranteed uptime of 99.9%

Analytics

Service usage metrics
Yes
Metrics types
Reporting on service usage is availble either online via a subscriber panel or via export / data download
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Either via downloaded reports or in raw format via the API
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Word
  • .pdf
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Care Opinion platform is guaranteed 99.9% uptime - provision for this included in the subscriber service agreement
Approach to resilience
Available on request
Outage reporting
Available on request

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Available on request
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
NHS data toolkit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Comply with NHS Toolkit
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information is constantly monitored real time
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Constantly monitored real time
Incident management type
Supplier-defined controls
Incident management approach
Available on request - Care Opinion complys with and achieved the NHS Data Toolkit certification - renewed annually

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

Everyone’s story matters. We will treat everyone as equals, and will nurture trust and respect in all our relationships. We will work to make our service accessible and helpful to the widest range of people we can

Wellbeing

Our mission is to provide an online platform so that:

people can share honest feedback easily and without fear
stories are directed to wherever they can help make a difference, and
everyone can see how and where services are listening and changing in response

Pricing

Price
£950 to £17,950 a licence a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ross.padwick@careopinion.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.