Happiest Minds Technologies

Happiest Minds SaaS services

We partner with cloud service providers such as AZURE, AWS, and GCP, consult clients to fulfil their needs, and offer the required software subscription services.
In addition to advising clients on the best subscription, we also provide additional value-added services that OEM providers may or may not offer.

Features

• Learning in the flow of work
• Unified digital campus solution
• eLearning
• Examination and application testing
• Student management
• Digital front Door
• Hospital at home
• Healthcare interoperability
• Data democratization
• Healthcare Cybersecurity

Benefits

• Transform corporate L&D from training platform to knowledge platform
• Reduced cost of student administration through digital automation
• Personalized learning experience and end to end Digital learning platforms
• Adaptive testing, enhanced integrity and Question and Test bank management
• Better Learner recruitment, engagement and retention
• Aware, Explore, Analyze, Connect, Monitor, Adhere, Alert and educate
• Integrated patient records, Multi-channel, Command centers, triaging, IoMT platform
• Enhanced patient-care, Efficiency, cost savings, Improved public health, connected health
• Improved data literacy, greater transparency, empowerment, and value realization
• Protection sensitive data, Business continuity, compliance, regulations, intellectual property

£50 to £3,000 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rajdeep.ajmani@happiestminds.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

243042358910312

Contact

Rajdeep Ajmani
07825867220
rajdeep.ajmani@happiestminds.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: SIS, LMS, ERP, CRM systems
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: As such there are no constraint for available software to subscribe on cloud platform. However, some of the administrative controls and customization may/ may not be available.
• System requirements:
  • Connectivity to internet, browser, App, plugins for display
  • Connectivity to internet, browser, App, plugins for display
  • Connectivity to internet, browser, App, plugins for display
  • Connectivity to internet, browser, App, plugins for display
  • Connectivity to internet, browser, App, plugins for display
  • Connectivity to internet, browser, App, plugins for display
  • Connectivity to internet, browser, App, plugins for display
  • Connectivity to internet, browser, App, plugins for display
  • Connectivity to internet, browser, App, plugins for display
  • Connectivity to internet, browser, App, plugins for display

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide services tailored to the client's requirements and Service Level Agreement. As part of the support framework, we also provide on-call support if required. For example, a 15-minute response time for high-priority tickets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible via mobile application or web interface through browser by supplying required organization ID and credentials.
• Web chat accessibility testing: NA
• Onsite support: Yes, at extra cost
• Support levels: We provide support levels based on the client's requirements and scale of operations. Our support model also includes VIP/ Executive or persona-based support if the client requires it. Depending on the ticketing data and volume, we provide on-site cloud support engineers in a dedicated or shared model. Our dedicated Technical Account Managers play a crucial role in ensuring customer satisfaction. They manage end-to-end project delivery, oversee support teams, and maintain regular communication with clients to review operations, manage escalations, and address concerns.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As required by the client, we design and implement an Onsite/ online training model to educate users on starting services and can also provide documentation. We adopt the 'Train the Trainer' model, in which a client-selected team is trained, and they, in turn, provide training to the remaining employees.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: The Customer and Supplier will agree on an Exit plan, which will include [specific components such as data transfer, service handover, and contract closure], for a potential End-of-contract or termination scenario. The Exit plan will cover: A. The migration of Customer information and databases as per the written notification from the customer B. The handover of documentation and information about procedures necessary to enable the customer to continue to provide services C. Supplier shall provide all the assets owned by the customer, all documents, reports, notes, memoranda, software, computer media and other material in a format which is easily accessible D. Upon notification from the customer, the supplier shall promptly delete all copies of any customer information and data entirely and permanently.
• End-of-contract process: The Supplier shall provide notice at least six (6) months prior to the end of the contract term of the intent to renew this contract. The Customer shall have ninety (90) days from such notice to confirm, in writing, the mutual intent to renew for a subsequent Two (2) year term. The Customer and Supplier will agree on an Exit plan, which will include [specific components such as data transfer, service handover, and contract closure], for a potential End-of-contract or termination scenario.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Not Applicable
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Our solutions that we build in the context of the projects will all be API first.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: WEeoffer customization of the services

Scaling

• Independence of resources: We take adequate measures to ensure service quality through proper demand and capacity planning and optimal resource provisioning. The service is also monitored on an ongoing basis to ensure that it can handle seasonal demands and scale up/down optimally. As a testament to our confidence in our service, we offer a robust SLA-backed guarantee. This guarantee assures stakeholders that our service will perform at a certain level, and if not met, compensation is promptly provided. These guarantees enhance user satisfaction and build customer trust.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provider can offer most standard metrics through API, Real-time dashboards, and reports. We can also customize as needed by the clients.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AZURE, AWS, GCP, IBM, VMWare, On-Premises, and other cloud providers

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data by raising service requests or can use the self-service portal.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee a service availability of 99.5% for AWS, Azure, GCP, and On-premise cloud. If the client's business impact analysis (BIA) requires higher service availability, we design the systems accordingly. In case of failure to meet the guaranteed service levels, we offer service credits to compensate. The credits are applied to the client's account and can be used for future services or deducted from the monthly service fee. Our service credits system (reward/penalty) is not just for compensating for service issues. It can be also used as an innovative approach to incentivize service improvements. This system can be seen as an investment, either from you or us, in enhancing our services.
• Approach to resilience: We partner with the Industry's best providers, like Microsoft/ Amazon/ Google, etc., for clients' software requirements (SaaS). Most of their systems have built-in features for resiliency for auto recovery and fixing, and these can be introduced as per the client's business case. In addition to this, we consult and offer value-added services to clients by implementing automation to achieve a level of resiliency for the entire landscape of the client's IT.
• Outage reporting: All the above listed options can be offered in addition to an optionally available dedicated Account Manager assigned to a client who can sync up with respective counterparts from the client's team to report and manage any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: We offer, adopt and follow all measures of Access restriction via Multifactor authentication/ Secured channel/ Token based authentication and all other industry standard methods available.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi.
• ISO/IEC 27001 accreditation date: 25/07/2021
• What the ISO/IEC 27001 doesn’t cover: The information security management system covers the provision of services and solution through our business units viz, Digital Business Service (DBS), Infrastructure Management and Security Services (IMSS), and Product Engineering Services (PED) to our global clientele supported by corporate functions such as People Practice (HR), Internal IT Services, Talent Acquisition, Travel & Immigration, Facility Administration& Security, Legal & Finance, Sales and Marketing and Engineering and Business Excellence (Quality/ Assurance) and are operating out multiple locations in India.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow ISO 27001 standards

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow ISO 27001 standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We offer and perform Vulnerability Assessment and Penetration Test on regular basis as needed by client's organization to identify any threats in the environment by running robust and rigorous tests to cover all modern technologies. Patches are deployed as they are released by OEM upon rigorous testing for end result including Roll Back mechanism to assure As-Is services and no disruptions.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We offer Tool based Automated monitoring in addition to manual monitoring for required resources and system.
• Incident management type: Supplier-defined controls
• Incident management approach: We offer Industry standard Incident Management via ServiceNow and follow ITSM terminology.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our environmental goals are focused on optimizing energy, making responsible use of our natural resources, and reducing waste to create sustainable progress. We will also maximize the usage of renewable energy while reducing the use of fossil fuels by working closely with our value chain partners to assess and help reduce the environmental impact. ; ; Environmental Goals:; Achieve carbon neutrality in our operations by 2030; Establish and drive sustainable power usage & water conservation techniques

  Covid-19 recovery

  During the COVID pandemic, Happiest Minds formed a task force to drive the transition to work-from-home and ensure business continuity. The task force worked round the clock to ensure minimal disruption to delivery across our seven operating geos. Some of the critical measures implemented were:; ; 1. BCP:; A robust BCP was implemented to ensure smooth customer delivery. In the unfortunate event that one should fall ill, backup managers and team members were provided.; ; 2. Mithra:; The Good Samaritan Program consists of volunteers who are committed to counseling employees and being available to listen to them in safety, acceptance, and confidentiality. Team Mithra provided emotional and counselling support to over 1,200 employees.; ; 3. Internal First Responder (IFR) Team:; IFR Team had representatives from the various Business Units and CoEs across geographies. The IFR team member assists in guiding the impacted employee to the available resources such as leave, loan, advance, hospitalization, oxygen, and medication. The team also meets periodically to keep up-to-date with the various Government notifications.; ; 4. Additional COVID-19 Insurance.; ; 5. COVID Leave:; Provision of three different types of leave.; a. Hospitalization / Institutional quarantine – Up to a max of 20 days; b. Home Isolation – Up to 14 days; c. Family Care – Up to 5 days; ; 6. Leave Donation program; ; 7. Medical Tele-consultation; ; 8. Salary Advances & Compassionate Loans; ; 9. Ergonomically designed chairs/tables for smooth WFH; ; 10. A Vaccination Tracking System (VSAFE) to update vaccine details for employees and their family members. The system also sends reminders of the vaccination schedule.; ; 11. Frequent Sanitization of office spaces; ; 12. Back to Office Taskforce with representation across the Company to evaluate the return to office. ; ; 13. Periodic communication from the Executive Board; ; 14. Wellness Programs facilitated by the Happiest team; ; 15. COVID-19 insurance for facilities/admin/security staff.

  Equal opportunity

  At our core, we believe that Diversity & Inclusion (D&I) is a journey, not a destination. Our unwavering commitment to fostering an inclusive environment is a testament to this belief. We stand firmly against any form of discrimination, be it based on ethnicity, age, disability, gender, or sexual orientation. The 'Happiest Minds Diversity & Inclusion Council' is dedicated to creating a vibrant and diverse society through the implementation of D&I policies and programs.; ; Key Metrics; 27% - Organizational Gender Diversity; 46% - Campus Gender Diversity Ratio; 10 Nationalities - Cultural Diversity; 100% - Resumed Work after Maternity Leave; 33 - Availed Paternity Leave; 8 - Persons with Different Abilities; ; Generational Diversity; 84.5% Millennials; 10.3% Gen Z; 4.8% Gen X; 0.3% Boomers II; 0.2% Boomers I; ; Maternity Engagement Program; A holistic maternity program, developed in collaboration with the Wellness team, includes three phases: pre-maternity, during maternity, and Post-Maternity for women during pregnancy.; ; Women in Excellence Program; Exclusive Women Leadership Development for Mid Managers covering various elements of holistic development for leadership roles.; ; PRIDE; Awareness sessions are held during PRIDE month, and various activities, such as quizzes, D&I Sensitization training, and the extension of medical insurance benefits to same-gender partners across locations, are conducted.; ; Ability is Bigger than Disability; Our community of Specially Abled Members doubled in its headcount following 'Train to Hire' Model rollout in each BU with Oorja & Enable India.; ; Aura Engagements; Welcome mail to all women members with a list of women's benefits and wellness programs.; ; Workshops & Sensitization Sessions on Diversity & Inclusion ; Sensitization programs on D&I focus on skill building that leverages the strengths of different teams and customers.; ; Recognition in Diversity & Inclusion; Top 50 Best Workplaces for Women for 4 consecutive years.; Top 10 Diverse Organizations -Analytics AIM Magazine.

  Wellbeing

  The Happiest Minds Wellness program is branded as – HappiZest and constitutes the 7Ws of Physical, Spiritual, Intellectual, Professional, Social, Emotional, and Environmental Wellness. It is nurtured by aligning activities, logistics, facilities, and the organisation's expertise through various wellness schemes and initiatives.; ; An initiative started by our Happiness Evangelism team is a step towards promoting employee happiness, which includes providing opportunities for social connection, offering mental health support, providing work-life balance resources, and promoting a culture of appreciation in action.; ; CULTURE OF GRATITUDE; All our facilities encourage people to freely use SMILES Cards or send iAppreciate messages to acknowledge and celebrate their colleagues' contributions.; ; CULTURE OF LISTENING; Happiest Minds' culture of listening is about actively and empathetically engaging with others when they communicate. This includes not just hearing the words they are saying but also understanding their perspective, feelings, and needs.; ; We have made a positive impact in the following areas:; Ask EB: A portal for Happiest Minds to post questions for the Executive Board (EB), and the answers are posted within 24 hours.; Townhalls: People are encouraged to ask questions and provide feedback directly to the leadership team at Townhall.; We Hear: You can use We Hear to report sexual harassment or discrimination to the Chief People Officer. To initiate the case, an email will be sent to the CPO's mailbox.; ; CULTURE OF MINDFULNESS; The culture of mindfulness refers to attitudes and practices that encourage people to be fully present in the moment without judgment or distraction. It involves intentionally paying attention to the present moment, being aware of one's thoughts and feelings, and cultivating a sense of openness and curiosity.; Mindfulness training involves mental activities designed to rewire the brain's neural networks.

Pricing

• Price: £50 to £3,000 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Yes, for a pilot/poc for a limited scope of 4 weeks.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rajdeep.ajmani@happiestminds.com. Tell them what format you need. It will help if you say what assistive technology you use.