ATOS IT SERVICES UK LIMITED

Atos IRIS

Atos IRIS UK Cloud Hosting is a secure,UK-based OFFICIAL hosting platform delivered from ISO 27001-certified Tier 3 data centres. Offered on a monthly pay-as-you-use basis, it supports managed or unmanaged options via a self-service portal.It provides strong network boundary controls, PSN compliance, dual-site resilience, and sustainable operations using renewable energy.

Features

• UK-based OFFICIAL cloud hosting from ISO 27001 data centres
• Monthly pay-as-you-use subscription pricing model
• Managed and unmanaged service variants for flexibility
• Self-service portal to provision, manage and remove services
• SC-cleared UK staff operate and manage the platform
• UK Tier 3 dual data centres for high availability
• Segregated security zones with strong boundary controls
• Connectivity options: Internet, PSN, private WAN, public cloud
• Resilience options: replication, zero-data loss, backups
• Sustainable datacentres: low PUE, renewable energy, free-air cooling

Benefits

• Keep sensitive workloads and data hosted within the UK
• Meet OFFICIAL hosting needs with certified security controls
• Reduce upfront cost with pay-as-you-use subscription pricing
• Faster provisioning through self-service and automated setup
• Choose managed or unmanaged control to suit requirements
• Improved resilience with dual sites, replication and backups
• Strong tenant separation protects data and services from others
• Simplified compliance with PSN and Cyber Essentials Plus
• Access multiple networks for flexible integration and connectivity
• Support sustainability goals using renewable-powered, efficient data centres

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

243347615040881

Contact

Louise Carr
+447733315094
opportunities@atos.net

About your service

• Service categories:

  IaaS

  IaaS Compute

  • Bare metal
  • Container and serverless engine compute
  • Arm-based instances
  • Other non-x86 instances

  Virtualised x86

  • General purpose
  • Compute optimised
  • Memory optimised

  Accelerated

  • GPUs
  • APUs

Service scope

• Service constraints: Planned maintenance windows may be scheduled outside regular business hours and will be communicated in advance.; Service availability may depend on connectivity to the Atos-managed environment or approved secure networks.; Certain features may require specific hardware or software configurations as outlined in the service description.; Emergency maintenance may be performed to address critical security or stability issues, with prior notice where possible.
• System requirements: Defined and agreed in consultation with each client.
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: Response times and service Levels are usually defined and agreed in consultation with each client, to reflect their specific needs and the underpinning SLAs provided by services ecosystem.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Yes, Atos can provide onsite support for UK public sector clients when required. Onsite support is typically reserved for critical incidents, complex deployments, or environments requiring secure access (e.g., OFFICIAL or Above OFFICIAL classifications). Travel and accommodation costs may apply and will be agreed in advance.; ; We offer tiered support aligned with ITIL best practices:; Standard Support (Included):; 24×7 remote service desk for incident, request, and change management; Access via phone, email, and secure web portal; SLA-driven response and resolution times; May incur additional service subscription cost; ; Enhanced Support (Optional):; Priority handling for critical incidents; Named Service Manager for governance and monthly reviews; Additional cost may apply: Typically, a fixed monthly fee based on service scope; ; Premium Support (Optional):; Dedicated Technical Account Manager (TAM) or Cloud Support Engineer; Proactive monitoring, optimisation, and quarterly service reviews; Customised reporting and advisory services; Additional cost: priced per engagement or as a monthly retainer.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onboarding; Atos provides a structured onboarding process to ensure a smooth start for all users:; ; Kick-off & Planning: A dedicated Service Manager coordinates onboarding activities, including environment setup and access provisioning.; Training Options:; Online Training: Interactive sessions via Microsoft Teams covering service features, security, and best practices.; On-site Training (Optional): Available for complex deployments or secure environments.; ; User Documentation: Comprehensive user guides, FAQs, and quick-start materials can be shared or hosted on our secure portal.; Self-Service Portal: Enables users to raise requests, track progress, and access knowledge articles.; Governance Support: Initial service review meetings to confirm readiness and address any queries.; ; Offboarding; When services end, Atos ensures a controlled and compliant exit:; ; Data Extraction & Secure Wipe: All client data is returned or securely deleted in line with UK Government security standards.; Access Decommissioning: Removal of user accounts and credentials.; Knowledge Transfer: Optional handover sessions and documentation for continuity.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Atos provides a secure and structured offboarding process to ensure full data portability and compliance with UK Government standards:; ; Customer-Controlled Export: Users can extract their data through the self-service portal or via secure file transfer (SFTP) before contract termination.; Supported Formats: Data can be provided in commonly used, non-proprietary formats (e.g., CSV, XML, JSON) to enable easy migration.; Assisted Offboarding: Atos can offer optional professional services to support bulk data extraction, validation, and migration to the buyer’s target environment at additional cost.; Security & Compliance: All data transfers follow UK Government security guidelines and Atos ISO 27001-certified processes. Once confirmed by the buyer, residual data is securely wiped in line with GDPR and G-Cloud framework requirements.; Documentation: Detailed offboarding guides and checklists are provided to ensure transparency and control throughout the process.
• End-of-contract process: Included in the Price; Standard offboarding activities:; Secure data extraction via a self-service portal or similar.; Removal of user access; Compliance reporting and audit evidence; Access to user documentation and guides for offboarding; ; Additional Cost; Assisted offboarding services (e.g., bulk data migration, validation, or transformation); On-site support for decommissioning activities; Extended retention of data beyond the agreed timeframe; Custom reporting or consultancy for transition planning.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: No
• API: No
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: IRIS supports command line access for authorised users where it is required for automation and operational management. In the unmanaged variant, users can access their virtual machines via standard secure protocols (e.g., SSH for Linux, secure remote administration for Windows) to install software, configure the operating system, deploy applications, run scripts, and manage application data. Users can also use approved automation tooling and APIs/CLI (where provided) to orchestrate actions such as provisioning within their tenancy, starting/stopping resources, and querying status—subject to role-based permissions and quota.; ; In the managed variant, command line access to the guest OS is restricted or controlled to maintain service integrity; Atos performs OS-level maintenance, patching, monitoring and operational tasks. In all cases, users cannot use the CLI to change underlying shared platform components, physical infrastructure, hypervisor configuration, core security controls, or boundary network services. Connectivity changes to external networks (e.g., PSN/private WAN), changes to tenant separation controls, or resilience architecture (replication/DR patterns) must be requested and implemented by Atos under ITIL change control. All privileged access is authenticated, least-privilege and logged for audit.

Scaling

• Independence of resources: Dedicated resource isolation: Each customer runs in separate virtualised environments to prevent interference.; Per-tenant quotas: Usage limits ensure controlled consumption of excessive resources.; Sudden spikes are contained with intelligent throttling.; Load balancing: Traffic is evenly distributed across servers for consistent performance.; Auto-scaling: Additional capacity can be provisioned during high demand.; Continuous monitoring to detect Real-time anomalies and trigger corrective actions.; Quality of Service (QoS): Critical workloads are prioritised to maintain reliability.
• Usage notifications: Yes
• Usage reporting: Email
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up:
  • Files and folders from hosted environments
  • Virtual machines (including Windows and Linux instances)
  • Databases (SQL, NoSQL, and application-specific databases)
  • Configuration data for cloud platforms and workloads
• Backup controls: Policy-Based Scheduling: Users can define backup policies via the self-service portal.; Granular Control: Different workloads (e.g., VMs, databases) can have separate schedules and retention periods.; On-Demand Backups: Users can initiate ad-hoc backups for critical systems.; Role-Based Access: Authorised users can modify backup configurations.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Atos guarantees 99.9% monthly availability for G-Cloud services, measured across core components. This SLA is monitored via Atos ServiceNow and cloud-native dashboards. If availability falls below the guaranteed level, Atos can apply service credits, calculated as a percentage of downtime against monthly charges. Our SLA covers infrastructure, platform, and managed services, excluding planned maintenance windows (communicated in advance). Atos also offers enhanced availability options (up to 99.95%) for customers requiring higher resilience, supported by redundant architecture and proactive monitoring. All SLA breaches also trigger root cause analysis and corrective actions to prevent recurrence.
• Approach to resilience: Atos services operate within UK Tier III data centres that feature N+1 redundancy for power, cooling, and hardware. We utilise an active-active setup, with synchronous data replication and automated failover across geographically distinct locations. Our network connects via diverse fibre routes to eliminate single points of failure. Disaster recovery plans undergo annual testing, and business continuity procedures adhere to ISO 22301 and UK NCSC Cloud Security Principle 2. These strategies guarantee continuous service, even if individual components or entire sites fail.
• Outage reporting: Atos can provide real-time outage notifications via email and SMS to nominated contacts. Critical incidents trigger direct communication from account managers. Post-incident reports with root cause analysis are shared within agreed timelines. Customers can perform API integrations to automate status updates ensuring timely and transparent communication.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Atos restricts access to management interfaces and support channels through role-based access control and least-privilege principles. Administrative access requires multi-factor authentication and is limited to authorised personnel only. All support interactions occur through secure channels and require identity verification. Privileged accounts undergo periodic recertification, and joiner/mover/leaver processes ensure timely access revocation. Access activities are logged and continuously monitored to detect anomalies and maintain compliance with the NCSC Cloud Security Principles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Atos operates under an Information Security Management System (ISMS) certified to ISO/IEC 27001, aligned with UK NCSC Cloud Security Principles and CSA Cloud Controls Matrix. ; Our policies cover data protection, access control, vulnerability management, incident response, and compliance with GDPR and UK government standards.; Reporting Structure: Security governance is overseen by a board-level executive supported by regional security officers and service managers.; Policy Enforcement: Compliance is maintained via mandatory security training, automated monitoring, and regular internal audits. All changes undergo risk assessment and approval through our ITIL-aligned change management process. Non-conformities trigger corrective actions and are tracked to closure.; As part of standard practice, Atos also conducts annual penetration tests, continuous vulnerability scans, and monthly governance reviews with customers.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Atos applies ITIL-aligned Configuration and Change Management processes under our ISO/IEC 27001-certified ISMS. All service components are recorded in a Configuration Management Database, tracking assets from provisioning through decommissioning. Changes follow a formal workflow: impact analysis, security risk assessment, and approval by a Change Advisory Board (CAB). Security reviews include vulnerability checks and compliance validation against UK NCSC principles. Automated tools provide version control and rollback capability. Every change is logged, auditable, and linked to governance reporting to ensure transparency and zero compromise on security.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Atos follows an ISO 27001-certified vulnerability management process. We continuously assess potential threats sourced from trusted feed, using automated vulnerability scans, penetration tests, and threat modelling. Identified vulnerabilities are prioritized using CVSS scoring and risk impact analysis. Critical patches are deployed sooner for zero-day exploits while high and medium risks follow defined SLAs. All changes undergo security impact assessment and CAB approval. Compliance is verified through regular audits and SOC reporting, ensuring timely remediation and operational security.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Atos uses ISO 27001-certified protective monitoring integrated with SIEM and SOC operations. We identify potential compromises through continuous log analysis, anomaly detection, and threat-intelligence correlation across sources such as NCSC advisories and vendor feeds. Alerts are triaged by our 24/7 Security Operations Centre, applying automated and manual investigation to confirm incidents. Once a compromise is suspected, containment actions are initiated immediately, followed by root cause analysis and remediation. Critical incidents are responded to within the stipulated time, with complete resolution tracked under ITIL processes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Atos operates predefined incident processes via its UK SOC, MDR and DFIR services. Users raise incidents through the service portal or dedicated SOC email/phone. Incidents are triaged, investigated and contained using playbooks and automation, then eradication and recovery follow. Post‑incident, we deliver reports with timeline, root cause, indicators, affected assets and corrective actions via secure channels. Processes run 24×7 and align with public‑sector requirements across cloud and hybrid environments.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: Atos enforces strict multi-tenant isolation through virtualisation, network segmentation, and storage segregation. Each organisation’s workloads run on dedicated virtual machines with hypervisors like VMware or Hyper-V. Network traffic is isolated via VLANs and SDN, with micro-segmentation for added security. Storage is separated per tenant, and access is role-based. Management interfaces are secured and restricted.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: NA

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 1%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Private Cloud

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  Please refer to the pricing document within the G-Cloud Service Line

  -

  Minimum Discounting

  1%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Cloud environment access, deployment setup, integrations, and early‑life support, customisation, energy price fluctuations and optional ongoing professional services.

  -

  Additional sources of cost reduction

  Energy price fluctuations and discounts.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: Please refer to the pricing document within the G-Cloud Service Line
• Minimum Discounting: 1%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Cloud environment access, deployment setup, integrations, and early‑life support, customisation, energy price fluctuations and optional ongoing professional services.
• Additional sources of cost reduction: Energy price fluctuations and discounts.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Sole Control of the Infrastructure

  ISO 9001 certification

  Provided

  ISO 14001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  ISO 27017 certification

  Provided

  Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

  No

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: Efbd6336-f752-417e-98a8-8897209366a7

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Thursday 12 November 2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Our CSA STAR certification is at Level 1 (Self‑Assessment). As a self‑assessed submission, it covers only the specific cloud service elements documented in the CSA STAR Self‑Assessment at the time of publication. Therefore, any Atos service, business unit, cloud environment, customer‑specific deployment, third‑party‑hosted component, or operational process not explicitly included within that self‑assessment is not covered.
• PCI certification: Yes
• Who accredited the PCI DSS certification: Blackfoot Cybersecurity
• PCI DSS accreditation date: Thursday 11 December 2025
• What the PCI DSS doesn’t cover: Scope covers the datacentres (Shared hosting services), requirements 9 (physical security) and 12 (management security) only.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.