MedicOnDuty
MedicOnDuty is software that helps to create complex rosters that meet the unique needs of the medic and science workforces. The platform integrates with rotas, job plans and service plans to reduce administration and maintain contractual integrity. It also integrates with contingent workforce solutions.
Features
- Provides live information on key medical staff availability
- Ensures rotas adhere to Working Time Directive & contractual regulations
- Ability to share live on-call contact information via switchboard
- Auto-rostering, based on contracted demand templates
- Easy-to-use mobile roster views for doctors and their teams
- Self-rostering and duty swap for doctors while maintaining staffing levels
- Works with LocumOnDuty to aid deploying contingency staff
- Integrates rotas and jobs plans from eRota and eJobPlan
- Integrates with ActivityManager to provide full activity-based rostering
- In-built reporting tools
Benefits
- Visibility to identify gaps and explore cost effective redeployment options
- Easy to track doctors working hours
- Maintain safe hospital operations
- Decreased administrative overheads
- Improve working lives of doctors
- Increase workforce engagement
- Quickly deploy contingent staff resources
- Sustains contractual integrity
- Manages complex medical specialties
- Able to quickly escalate key workforce issues
Pricing
£78.16 to £102.18 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
2 4 3 5 1 7 8 8 8 9 4 4 5 9 6
Contact
Allocate Software Limited
UK Sales
Telephone: +44 (0)20 7355 5555
Email: bid.manager@rldatix.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- MedicOnDuty can be used in conjunction with Allocate's HealthRoster and LocumOnDuty solutions.
- Cloud deployment model
- Private cloud
- Service constraints
-
Allocate will normally perform Scheduled Maintenance activities during Out of Hours.
Emergency Maintenance may be required as a result of identifying a problem through on-going monitoring and management that could potentially cause an outage or failure of the SaaS Services. Allocate will use reasonable endeavours to provide the Customer advance notification if possible and manage such Emergency Maintenance in such a way as to minimise impact on the Customer's operations.
Emergency Maintenance may be conducted at any time. - System requirements
- Please see Service Definition for full details.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support is provided Monday to Friday, 08:00 – 20:00 including UK Bank Holidays (Support Service Hours). Support is telephone and web-based.
Operational Support Services
Response and Resolution Target Service Level:
* Priority 1 - Within one (1) hour - Four (4) Support Service Hours
* Priority 2 - Within one (1) hour - Sixteen (16) Support Service Hours
* Priority 3 - Within one (1) Business Day - Forty-eight (48) Support Service Hours
* Priority 4 - Within one (1) Business Day - Within the next Software release - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- Allocate Software provide a single, priority-based support model which is included, at no additional cost, within the pricing document provided. * Priority 1 - Within one (1) hour - Four (4) Support Service Hours * Priority 2 - Within one (1) hour - Sixteen (16) Support Service Hours * Priority 3 - Within one (1) Business Day - Forty-eight (48) Support Service Hours * Priority 4 - Within one (1) Business Day - Within the next Software release At the point of “Go Live” the customer shall be assigned a Customer Success Analyst who shall focus on two key areas in their support of the customer: *Software Adoption – The Customer Success Analyst will visit customers and work with them to help them on their journey to realise financial and non-financial benefits from the software. Once baseline information has been assessed, an Adoption Account Plan will be prepared to identify and address key areas to help organisations better utilise the software. *Proactive Support – Using dashboards to monitor performance, engagement and the level of adoption, the Customer Success Analyst in collaboration with Customer Support, will be able to alert concerns proactively or provide assistance where a situation could be improved.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
Allocate adopts and delivers many forms of training regimes based on the requirement of a project. Following implementation, Allocate will deliver a comprehensive training plan that will ensure the customer is fully trained in the use of MedicOnDuty and able to achieve the full benefits of the solution.
• During implementation, training will be delivered by the Implementation Consultant on a face-to-face, classroom training basis
• Training will be delivered to the project management team to ensure ongoing centrally managed delivery
• Expert knowledge will be provided in each functional area
• User guides and system documentation will be provided
Following implementation, Allocate will provide ongoing training via the Allocate Academy, which is designed to provide organisations with the formal training and accreditation needed to ensure that they have the confidence and skills to fully utilise MedicOnDuty. Moreover, our training and accreditation programmes are focused on job roles and career progression within the customer’s teams, guaranteeing that members of the team are trained to the highest standards, are empowered with knowledge, and achieve an in-depth understanding and confidence of the solution. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Allocate Software (Allocate) shall facilitate and provide the necessary tools for the Customer’s extraction of its data stored using the Allocate Cloud Services prior to or on termination or expiry of this Agreement and subject to the foregoing it shall be Customer’s responsibility to extract all such data and Allocate shall not be liable for any losses, damages, costs or expenses resulting from Customer’s failure to do so.
On request by the Customer, Allocate shall provide one backup copy of the Customer’s database for no additional charge. In the event that the Customer does not make such a request within one month of the termination or expiry of this Agreement the Data will be deleted. - End-of-contract process
-
All training delivered during the implementation phase of the solution is included within the contract price.
In addition the following is included during the term of the agreement:
*System maintenance
*Upgrades
*Support
All system data remains the property of the customer and shall be returned (at the request of the customer) on expiry or termination of the agreement in a standard data format (e.g. SQL).
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- MedicOnDuty is a dedicated app that integrates with rotas, job plans and service plans providing an effective way to help drive fairness and ensure that rules safeguarding staff and patient safety are adhered to, whilst also ensuring the most productive results for a sustainable service.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- Please contact Allocate Software to discuss further.
- API documentation
- Yes
- API documentation formats
-
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- MedicOnDuty is a Commercial Off The Shelf (COTS) solution.
Scaling
- Independence of resources
-
The service is monitored by a suite of performance monitoring tools (e.g. SPLUNK), which are designed to ensure that as a customers storage and processing requirements increase, the service is adjusted to compensate.
This ensures continual, optimal performance of the service.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
The Customer may request Allocate to provide performance monitoring reports and action reports. Subject to agreement on the type and frequency of reporting, Allocate may provide the following reports:
*Occurrence of Faults and/or Service Availability issues
*Provision of Workarounds for Faults and their applicable severity levels.
*Scheduled Maintenance activities
*Service Level Agreement Reporting - Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be extracted from the system at the push of a button. Data is extracted in formatted PDF or Excel outputs.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
-
99.8%
Actual Service Availability is calculated as follows:
Service Availability = Operational Time – service Downtime x 100 % /
Operational Time - Approach to resilience
-
Our service is delivered via the Allocate Cloud, which is a private cloud infrastructure. It is delivered and run by Allocate Software including maintenance support and upgrade services – one accountable supplier.
The Allocate Cloud infrastructure is built using fault tolerant clusters of powerful servers which are configured for a high availability software platform. A powerful fault-tolerant Storage Area Network (SAN) houses your data, providing safe data access which also allows dynamic migration of services; this enables resilience and scalability with no service disruption.
The Allocate Cloud infrastructure and Cloud based applications are monitored in detail and in real time 24 hours a day, 7 days a week, and 365 days a year to ensure the service is healthy and performing correctly. Allocate perform regular capacity management reports to ensure we can meet demand for next month, next year and beyond. As and when your demand changes the compute power can increases with your growing requirement.
Allocate’ s Cloud is kept up to date with regular security patches and system updates at all levels within the service solution. Antivirus and malware protection is kept up to date hourly and automatically ensuring the latest threats are kept at bay. - Outage reporting
- Reports of outages are provided via email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Other
- Other user authentication
- System can be integrated with ADFS for single sign-on security
- Access restrictions in management interfaces and support channels
- The service restricts user access to only those functions that their security profile allows. These are configurable by the organisation, allowing for multiple user access levels. It ensures users are prevented not only from accessing, but also seeing menus or screens that they do not have permissions to access.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- DNV GL
- ISO/IEC 27001 accreditation date
- 04/12/19
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- NHS Digital Data Security and Protection Toolkit
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials
- Information security policies and processes
-
The Information Security Policy of the Company is designed in accordance with ISO27001 and GDPR to ensure that:
*The confidentiality, integrity and availability of information will be maintained at all times.
*All regulatory and legislative requirements are met and reviewed regularly
*Business continuity plans are in place and regularly maintained
*All breaches of security must be reported by employees and investigated by a Senior Member of the Management team and any necessary action taken.
This policy has been approved by the Senior Management Team and all managers are responsible for implementing the policy in their business area and ensuring adherence to the policy by their staff.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Every Change to part of the service is subject to the following process:
• A formal written Change Request must be submitted for all changes
• All scheduled Change Requests must be submitted in accordance with change management procedures (documented)
• Each scheduled Change Request must receive formal CAB approval before proceeding with the change.
• The CAB may deny a scheduled or unscheduled change.
• A Change Review must be completed for each change, whether scheduled or unscheduled, and whether successful or not.
• A log (“Change Management Log”) must be maintained for all changes. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Allocate monitor for known vulnerabilities and act to mitigate:
*‘Critical’ patches deployed within 14 calendar days of a patch becoming available
*‘Important’ patches deployed within 30 calendar days of a patch becoming available
*‘Other’ patches deployed within 90 calendar days of a patch becoming available
*'Critical’, ‘Important’ and ‘Other’ are aligned to the following common vulnerability scoring systems:
National Vulnerability Database Vulnerability Severity ratings: ‘High’, ‘Medium’ and ‘Low’ respectively (these in turn are aligned to CVSS scores as set out by NIST)
Microsoft’s Security Bulletin Severity Rating System ratings: ‘Critical’, ‘Important’ and the two remaining levels (‘Moderate’ and ‘Low’) respectively. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Allocate collect multiple types of audit information and it is regularly analysed. Basic intrusion detection technologies are in place at the perimeter devices. Applications and services are monitored and reported in real time to the Allocate Operations monitoring centre.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
*Security Incident processes are in place for the Allocate Cloud service and are enacted in response to security incidents.
*Pre-defined processes are in place for responding to common types of incident and attack.
*A defined process and contact route exists for reporting of security incidents by consumers and external entities.
*Security incidents of relevance to them will be reported to customers in acceptable timescales.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- NHS Network (N3)
- Scottish Wide Area Network (SWAN)
- Health and Social Care Network (HSCN)
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
Fighting climate change and supporting Net Zero RLDatix recognises that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods. To achieve this, RLDatix has completed the following: • RLDatix has an Environmental Policy that is reviewed on an annual basis to ensure it is relevant to the business • RLDatix has engaged our travel partners to ensure travel is as carbon efficient as possible, i.e., recommends trains rather than flights • Throughout all RLDatix offices we provide waste receptacles for recycling and general waste, supporting the reduction of waste to landfill • We encourage the reduced use of water and electricity and actively encourage the staff to consider the environment whilst printing • Many of our solutions assist our customers in reducing their own carbon footprint, i.e., assisting with route planning for community-based staff • RLDatix is working to be carbon neutral in the next few years and achieve ISO 14001 accreditation Many of these environmental proposals help us and will help you in your path to Net Zero. We are firmly committed to carbon reduction, as demonstrated by our Carbon Reduction Plan, published here: https://rldatix.com/en-uke/corporate-responsibility/
Pricing
- Price
- £78.16 to £102.18 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No