AIIMI LIMITED

TRANSFORM – Digital Twin

Unlock the power of Digital Twins with our services. Harnessing data science, advanced simulation and IoT technology, we create virtual replicas of physical assets, enabling real-time monitoring, predictive maintenance, and performance optimisation. Seamlessly integrate asset-, environment- and human-centric Digital Twins into your operations for enhanced efficiency, reliability, and innovation.

Features

• Asset Operations optimisation, decision support, and maintenance planning tools.
• Customer perception and customer experience digital twin
• Organisation digital twin; employee experience
• Operational digital twin; asset performance
• Unlocking insight across the asset lifecycle
• Predicting citizen behaviour and satisfaction
• Revealing true citizen journeys
• Plan for organisational resilience with data-driven approach to human resources
• Data and content treated the same, unlocking hidden information
• Unified view through planning, design, build, operate, maintain, asset decommission

Benefits

• Reduced failure (events / risk) and lower operational costs
• Unlock hidden value in asset-related data and information
• Align communications with the needs of individual customers
• Significantly exceeding operational performance expectations e.g. customer experience commitments
• Accelerating asset design and build timelines
• Make better, faster decisions with data-driven insights in near real-time
• Data scientists empowered to build valuable models on high-quality data
• Reduced downtime and maintenance costs, improved operational efficiencies
• Compliance with regulatory requirements, with data tracked and reported accurately
• Digital twins drive investment prioritised by business and operational benefits

£850 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@aiimi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

244815870054580

Contact

Matt Eustace
+447919330081
tenders@aiimi.com

Planning

• Planning service: Yes
• How the planning service works: The planning for digital twins begins with an agreement with the project/programme board on the approach, as this defines the steps and detail of the planning stage. We can use our framework approach or work with you to customise/apply your own. Based on this, we carry out our pre-discovery and discovery tasks which help review and define the business case(s), feasibility of execution, business value and benefits. Some of the outputs in this stage include – business case definitions, reporting requirements, data inventory, lo-fi wireframes and project plans/schedules. For smaller, tactical projects our data and design sprint exercise works well to speed up the process of generating these outputs, while for larger enterprise projects we go through a more comprehensive process. Regardless of approach, the outputs at the end of the planning stage will enable you to: 1) Define new or review existing business case(s) 2) Agree on approach and outcomes to be achieved by the project/programme 3) Agree on success criteria and the metrics that will be used to measure it 4) Put in place a plan for the development/migration, resources and environment to take to the next stage.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Custom solutions
  • Microsoft Azure
  • Microsoft Power BI
  • Microsoft Power Platform
  • Google Cloud Platform (GCP)
  • Amazon Web Services (AWS)

Training

• Training service provided: Yes
• How the training service works: For data visualisation and analysis projects with a broad user base this service can provide onsite training in the use and maintenance of the implemented platform or solution(s). This includes skills transfer sessions in self-service BI and reporting. We also provide train the trainer service where we can work with your in-house team to create bespoke training plans and training material.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Custom Digital Twin solutions
  • Microsoft Azure
  • Google Cloud Platform (GCP)
  • Amazon Web Services (AWS)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service reviews the existing in-house solutions, including the data sources and outputs. Working with sponsor, key stakeholders, business, data and IT services team we define what the "to-be" environment would look like and achieve. Depending on complexity we may suggest a trail or POC exercise for the new environment and migration/redevelopment of a single feature or function to validate the architecture and approach. On completion of the POC/POV we will setup the environments along with the required process to promote objects within these environments. We will work with you to identify the artefacts to be migrated to the new environment along with their dependant components such as data source configurations, data models, data flows and front-end elements – these are documented in a data inventory. These are put through the migration cycle (which will involve redevelopment) and published to the relevant environment for testing using the defined process. On successful completion of testing these components, they are published to the final production environment. All of this is managed using DevOps providing full audit, performance metrics and visibility to stakeholders throughout the migration process.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide a quality management plan which defines the processes and gateways required to progress through the project. We execute against this plan through standard unit and integration tests. A key part of this testing for migration projects is to ensure the accuracy, completeness and quality of the data. In addition to this it includes usability testing and data model evaluation. We can develop test plans and test scripts for standard implementations and can assist your user community with training and advice on how best to perform user testing. The quality plan also outlines the suggested deliverables for the project in terms of documentation and can be adjusted to suit your organisation's requirements and budget. We execute against this plan within your existing DevOps tools or can work with you to create the process within a testing platform of your choice.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services: Security design for digital applications

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Early Life Support (ELS) begins during the final stages of the project to ensure successful rollout and take up of new and upgraded digital products. As part of ELS, members of the dev team are available for virtual floorwalking, skills transfer and knowledge share. Moving into long-term ongoing support, customers can go for call down support from a pre-agreed pot of days at our Enable - Service Management rate, call down support can be used for on-site support. In addition to call down support, we also provide Managed service support, for more details on our managed service please refer to Managed Service description. Managed Service support is provided

Service scope

• Service constraints: Digital Twin solutions rely on availability and access to data feeds be able to provide analytical outputs and make predictions. Aiimi does not provide physical sensor infrastructure, so will rely on data feeds from existing Operational Technology (OT) and Internet of Things (IoT) feeds.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Usually within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: You will have a dedicated lead data consultant for the engagement who will be your primary point of contact and will be able to answer questions on the service for the duration of the engagement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 22/11/2022
• What the ISO/IEC 27001 doesn’t cover: Customer cloud services are not covered by Aiimi's ISO27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As each new call-off is created through this framework, we’ll create bespoke fighting climate change objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives.; Aiimi is also achieving ambitious growth, but we’re dedicated to reducing business CO2 intensity (per head/unit revenue) with compelling offset strategies. One such strategy includes the planting of trees with the Woodland Trust to offset CO2. If buyers engage our services they’ll help fund further planting. ; In 2022, we ran a company-wide hackathon to explore how we could use our own software, the Aiimi Insight Engine (AIE), to support our carbon management and reduce our greenhouse gas emissions. We’d be happy to collaborate with buyers on this framework and explore how it could help support specific deliverables within individual projects.; Aiimi staff working on any projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to fighting climate change. We’ll also explore moving from using solar panels to power our communal areas into exploring how we can power the entire office.; Aiimi will commit to fighting climate change at a local level. We’ll hold a sustainability hackathon (one per project) in our purpose built Hack Zone. We’ll bring together local environmental groups, customers and stakeholders to tackle an existing local environmental issue, and evidence to the buyer how selecting Aiimi has led to fighting climate change at a local level.

  Covid-19 recovery

  As each new call-off is created through this framework, we’ll create bespoke Covid-19 recovery objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support local communities in Milton Keynes (MK); When buyers engage our services they’ll also help fund an Entrepreneurship Incubator. MK is a hub for attracting tech companies/start-ups, so we’ll create an incubator were MK residents wanting to create a start-up or those wanting to explore an idea can receive support. In our Hack Zone they’ll learn from experts. The incubator will fire up the entrepreneurship ambitions of those impacted by the pandemic. Buyers that select Aiimi will also fund mentors that will help ideas to grow. ; Our charity partnership with the YMCA has shown Aiimi that those who were already disadvantaged had those disadvantages magnified by the pandemic. If buyers engage our services they’ll help us fund further support. For example, we’ll offer opportunities for work experience and internships within Aiimi. This will empower participants to move from a position of disadvantage to moving a step closer to employment.; The pandemic led to job losses. The tech sector is still a growing and vibrant sector, so for each contract we secure on this framework we’ll fund an IT course/qualification. We’ll distribute this support through our local community networks who will know who was most impacted by the pandemic and how those qualifications will create post-pandemic change in people's lives.

  Tackling economic inequality

  As each new call-off is created through this framework, we’ll create bespoke tackling economic inequality objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support people in Milton Keynes (MK); When buyers engage our services, they’ll help us expand our Early Careers Programme. Aiimi will provide work experience opportunities in IT, with a focus on schools from lower socioeconomic areas (high utilisation of free school meals etc) so we can inspire young people to choose careers in tech. ; Aiimi will call upon our charity partnership with the YMCA, and local schools and colleges to identify young people with an interest in working in the IT sector. Then we’ll work with those partners to support those young people to apply for one of three routes within Aiimi: apprenticeships, traineeships or T-Level industry placements.; All Aiimi staff working on any projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to tackling economic inequality. From mentoring a young person who is interested in a IT career to delivering a presentation to schoolchildren from a disadvantaged area.; Aiimi will also deliver a series of inspirational careers workshops covering topics such as coding. Our staff will deliver the workshops and share their inspiring stories. We’ll link in with local careers services and other local tech companies so that the young people that attend can also access other opportunities.

  Equal opportunity

  As each new call-off is created through this framework, we’ll create bespoke equal opportunity objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support the creation of equal opportunity. ; When selecting Aiimi buyers will help Aiimi sustain inclusive recruitment practices. Such as job advertisements that avoid stereotyping or help colleagues to continue to share their positive experiences, such as Paul: “I didn’t know at the time, but now realise how authentic Aiimi is. Their awareness of autism enabled them to be more objective during the selection process.; When buyers engage our services, they’ll help us expand our Early Careers Programme. Aiimi will provide work experience opportunities in IT, with a focus on pupils who identify as having a disability. We know that a workplace can be intimidating but we’ll ensure that whether that person is neuro-diverse or has physical needs they’ll find a supportive environment at Aiimi. ; We’ll also commit to providing T Level industry placements and higher level apprenticeships, as well as adjust the recruitment process to support neuro diverse or disabled candidates. ; Any contracts secured on this framework will help fund a Hack. The Hack will examine an issue within Aiimi that may be impacting our ability to ‘reduce the disability employment gap’ and we’ll bring in experts and local groups to create a solution that we’ll implement within the lifetime of this framework.

  Wellbeing

  As each new call-off is created through this framework, we’ll create bespoke wellbeing objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support local communities in Milton Keynes (MK); To ensure the health and wellbeing of all Aiimi staff working on projects that arise from this framework, we’ll appoint a Mental Health First aider. They’ll provide support and signpost someone experiencing poor mental health so they can get the help they need.; When buyers engage our services, they’ll help sustain and develop the Aiimi Wellbeing allowance. This is essentially £500 per member of staff to spend on activities and experiences that will improve their health and wellbeing. ; We’ll be able to continue to support and host The Man Cave which is a mental health support group that provides a non-judgmental space for men in Milton Keynes to meet and talk about the mental health issues they are experiencing. ; Our charity partnership with the YMCA (Milton Keynes) can also be sustained and expanded to support those experiencing poor health and well-being. From supporting one off events to offering work placements to improve their well-being. ; All Aiimi staff working on projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to improving the well-being of the local community. From mentoring a young person facing difficulties to assisting a mental health support group to expand their IT capabilities.

Pricing

• Price: £850 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@aiimi.com. Tell them what format you need. It will help if you say what assistive technology you use.