Teams and Leadership

Teams and Leadership Platform

The Teams and Leadership online development platform offers a tailor-made confidential ‘review and improve’ process using individual 360s and team reviews, evidence-based expert guidance, development exercises, how-to guides and customisable questionnaires. It empowers all staff and teams in your organisation to become more effective and more fulfilled at work.

Features

• Team development: team effectiveness, dynamics, resilience, inclusion, psychological safety
• Team internal review, Team 360 review, internal / external stakeholders
• Leadership development: engagement, effectiveness, resilience, inclusion, psychological safety
• Individual development: empowerment, effectiveness, resilience, relationships, communication
• Individual 360 review, leader 360 review, internal / external stakeholders
• Professional revalidation 360 review, internal / external stakeholders
• Unlimited reviews: any staff member, anytime, at no extra cost
• Customised development journeys for all reviews, with resources and exercises
• Accessible, evidence-based guidance on team, leadership and individual effectiveness
• Culture change, organisation-wide change, change management and leadership

Benefits

• Improved team effectiveness, dynamics, resilience, inclusion, psychological safety
• Improved team awareness of stakeholder perceptions
• Improved leadership skills capabilities organisation-wide
• Increased individual engagement, empowerment, effectiveness, resilience, relationship skills
• Improved individual and leader awareness of their impact on others
• Highly cost-effective professional revalidation process
• Reviews available to ALL staff increases engagement, empowerment organisation-wide
• Customised development for all staff, driven by people themselves
• Common vocabulary aligns team and leadership development organisation-wide
• Highly cost-effective organisation-wide team and leadership development resource

£6,750 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oscar.mathew@teamsandleadership.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

245443218774280

Contact

Oscar Mathew
07779292666
oscar.mathew@teamsandleadership.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no specific service constraints.
• System requirements: Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We endeavour to respond within 2 hours of any query (often more quickly in practice), 9am to 5pm weekdays.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Service provided by Zendesk. Zendesk are 'striving to meet WCAG 2.1 AA' in 2022.
• Onsite support: No
• Support levels: Support is free via Zendesk or email. ; 1 support request per 2000 users pa. Median time to reply 1 hour 37 minutes; 100% resolution achievement.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: User support documentation on the platform, and step by step guidance on how to set up, manage and finalise reviews, download and view reports. Support for team leaders and individuals in navigating their development journey.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can request their data by email to admin@teamsandleadership.com. The option is highlighted on the platform.
• End-of-contract process: End date is specified in the contract. Access to the platform ceases on expiry of the contract. There is no additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile first display, functionality is the same.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: The following customisations are available:; Logo, colour scheme of the platform (per client); Questions can be added to the reviews (per client); Additional review types can be created (per client); All customisations are implemented by us following agreement with client.

Scaling

• Independence of resources: We use Amazon Web Services to host the application and backup servers.

Analytics

• Service usage metrics: Yes
• Metrics types: Google Analytics; Customised reports on request from database analysis
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: User specific data is linked to the reports a user sets up. ; Data is input by respondents into an online questionnaire. We collect no identifying data on respondents.; Data is exported, in summary form, in a report that is accessible only to the user who set up the report. Reports are viewed online by the user, when authenticated, and can be downloaded in pdf form.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats:
  • Web based input on registration
  • Team and individual review responses via online questionnaire

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Backups transfer via SSH

Availability and resilience

• Guaranteed availability: Our infrastructure provider is Amazon Web Services, who 'use commercially reasonable efforts to make each Included Service available for each AWS region with a Monthly Uptime Percentage of at least 99.99%, in each case during any monthly billing cycle'.; We provide a service credit on a monthly basis of 5x any uptime less than 99.0%
• Approach to resilience: Nightly automated backups sent to remote server. ; Standby servers get database logs shipped every 5 minutes, in different AWS Availability zone.; MTTR: Mean time to recovery: less than 1 hour depending on the time of the day.; MTTA: Mean time to acknowledge: UK working hours < 1 hour.; MTTR: Mean time to respond: UK working hours < 1 hour.
• Outage reporting: Direct email contact with nominated client liaison.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Registration with work email and password is required for users to access the service; future logins require these for subsequent use.; Registration can be further restricted (eg by IP adddress) by agreement with clients.
• Access restrictions in management interfaces and support channels: Client organisations' users access their organisation's unique platform URL. Support for registered users is managed through that URL (so only authenticated users can access that support). More general support (eg for registration) is available on the organisation's unique platform URL.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Infrastructure provided by Amazon Web Services; their certifications apply

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials certification renewal pending.
• Information security policies and processes: Cyber Essentials certification renewal pending.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Infrastructure services are provided by Amazon Web Services to their change management process standards.; App development uses an agile software development cycle using the NCSC's 8 Principles of Secure Development & Deployment with security and acccessibility as compulsory themes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Infrastructure services are provided by Amazon Web Services to their vulnerability management standards.; Service availability and usage is monitored on a daily basis through Google Analytics and our own dashboard. Registrations, review setups and support requests are notified to us as they happen, enabling anomalies to be identified instantly. The code base is stable, code fixes are required very rarely (less than once a year) and are implemented as soon as necessary.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Infrastructure services are provided by Amazon Web Services to their protective monitoring process standards.; Service availability and usage is monitored on a daily basis through Google Analytics and our own dashboard. Registrations, review setups and support requests are notified to us as they happen, enabling compromises to be identified instantly, and dealt with.
• Incident management type: Supplier-defined controls
• Incident management approach: We respond directly to user reported issues via Zendesk or email. ; Infrastructure services are provided by Amazon Web Services to their protective incident management standards.; Service availability and usage is monitored on a daily basis through Google Analytics and our own dashboard. Registrations, review setups and support requests are notified to us as they happen, enabling incidents to be identified instantly, and dealt with. We have outsourced cloud engineer and software developer support at our disposal.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Everyone should have the opportunity to thrive and develop at work. Many development approaches within organisations are only available to those who are senior enough, or who can find the money to pay for it. Our platform is designed to be used by and benefit everyone within an organisation, from the top team through to the most junior members of staff.

  Wellbeing

  Our platform uses evidence led approaches to personal and team development. Psychological safety within teams is a pronounced feature of workplace wellbeing, and teams that use our platform report improved team dynamics as a result - leading to enhanced wellbeing.

Pricing

• Price: £6,750 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Fully functional access to the platform for a limited time.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oscar.mathew@teamsandleadership.com. Tell them what format you need. It will help if you say what assistive technology you use.